Smart Tickets* Clue Card – How to action a Schedule Change Reissue 1 Air Tickets 1300 656 777 V3 Created on 24/02/2020 1. From the Ticketing screen select Schedule Change 2. Enter PNR/Locator and click Next 3. Select the original ticket number for each passenger 4. Enter authority number and click Next. Please note, some airlines require specific endorsement/authority to be used when reissuing schedule change. Please ensure you use the correct authority. NOTE: If you have received a UNIQUE waiver or authority from an airline, please enter here. For some Airlines Authority number is mandatory and cannot be left blank 3 4
Transcript
Smart Tickets* Clue Card – How to action a Schedule Change Reissue
1 Air Tickets 1300 656 777
V3 Created on 24/02/2020
1. From the Ticketing screen select Schedule Change 2. Enter PNR/Locator and click Next
3. Select the original ticket number for each passenger 4. Enter authority number and click Next. Please note, some airlines require specific endorsement/authority to
be used when reissuing schedule change. Please ensure you use the correct authority.
NOTE: If you have received a UNIQUE waiver or authority from an airline, please enter here. For some Airlines Authority number is mandatory and cannot be left blank
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Smart Tickets* Clue Card – How to action a Schedule Change Reissue
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Qantas requires all agents to acquire the authority from their website for schedule change reissues. If your ticket is a Qantas schedule change reissue. You must enter the 6-digit code in the Airline Authority # field. If the entered authority is not a 6-digit number, you may see below error:
If you leaves the authority code blank, system will analyse the booking for revalidation. If it’s eligible for a revalidation, agent will see a revalidation screen and will be able to revalidate the ticket.
If the ticket is not eligible for a revalidation and must be reissued and if you have left the authority code blank for the QF ticket, you will see an error “Authority number required for each passenger”
Smart Tickets* Clue Card – How to action a Schedule Change Reissue
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5. Click dropdown button to copy authority code to all passengers. Click Next
Smart Tickets* Clue Card – How to action a Schedule Change Reissue
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6. Check and select ALL sectors for reissue and click Next. Ensure that all sectors are in “HK” status and any TK or UN status sectors are removed from the PNR.
7. If any of the sectors on the PNR has a status of TK/UN, the ticket(s) cannot be reissued.
Please ensure all sectors have “HK” status in the PNR.
An error will be shown if any of the sectors do not have status “HK”
8. A pop up is shown for your information on reissuing involuntary schedule change feature of SmartTickets.
Click on “Agree and Continue” to proceed to reissue the schedule change ticket.
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Smart Tickets* Clue Card – How to action a Schedule Change Reissue
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This warning message is to ensure you understand that schedule change reissue is only intended for “involuntary schedule changes” where airlines may allow Free of Charge reissues. By accepting this warning, you are agreeing that any misuse of this feature will lead to ADM’s.
9. Review all details. Click on “Reissue Schedule Change”
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Smart Tickets* Clue Card – How to action a Schedule Change Reissue
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10. Schedule change has been processed. New ticket numbers are advised.
11. Queuing a Schedule Change Reissue ticket. Please ensure you select “Schedule change” at the start of reissuing and not Reissue/Reval”. In case you select “Reissue/Revalidation”, SmartTickets will route you to schedule change workflow as your ticket may be reissued online when you use “Schedule Change” option.
Below are the steps that follow:
Scenario 1: (Start with Reissue, Queue with Schedule Change Reason)
1. You enter the PNR and select Reissue/Revalidation and Click Next
2. The Original Ticket screen is shown where you elect the original ticket numbers.
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Smart Tickets* Clue Card – How to action a Schedule Change Reissue
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3. Click next and system returns an error with an option to queue. When you click on Queue, it takes you to the queue page
Smart Tickets* Clue Card – How to action a Schedule Change Reissue
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4. On Queue page Reissue is selected as queue reason by default. If you select Schedule Change as a reason to Queue instead of Reissue, SmartTickets will show you a warning as below:
This warning is shown because SmartTickets identified that you retrieved your PNR as Reissue in step 1 but you are trying to queue it to AirTickets Ticket Centre for a reason of Schedule change which may be processed online and does not need to be queued. Click continue for Smart Tickets to take you to Schedule change reissue page or Cancel to queue this with a reason of Reissue
Smart Tickets* Clue Card – How to action a Schedule Change Reissue
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5. If you click Continue, Smart Tickets will show you the schedule change reissue page where you can reissue the schedule change ticket online.
Scenario 2: You Select Schedule Change at start but attempt to Queue with the reason of Reissue on Queue page.
1. When you enter the PNR and select “Schedule Change” and click Next
Smart Tickets* Clue Card – How to action a Schedule Change Reissue
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2. Original Ticket and Authority Code screen is shown, where you enter the required details and click “Next”
3. You select the sectors and passengers and click Next:
4. If a system returns an error or you wish to Queue and see the Queue page, Reissue will be selected by default as Queue reason.
Smart Tickets* Clue Card – How to action a Schedule Change Reissue
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5. If you change the reason to Schedule Change and try to queue you will be shown a warning
6. This warning is shown because SmartTickets identified that you retrieved your PNR as Schedule Change in step 1 but you are trying to queue it to AirTickets Ticket Centre for a reason of Reissue which could be processed online and does not need to be queued. Click continue for Smart Tickets to take you to Standard reissue page or Cancel to queue this with a reason of Schedule Change.
