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From the workplace to market: An enterprise digital assistant
VP, Talent & Enterprise Services
Technology
Head of Business
Operations
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Employees were overloaded with
information, spending over 3 hours a day
checking and managing their work email,
finding information, taking action on
menial tasks.
Source: Huffington Post
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And the number of systems in our business
environment were overwhelming the workforce.
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Many companies have at least 10 large
systems, some 20, some even 50 that
thousands of employees across the world are
using…
…yet, 90% of employees use less than 2%
of most systems.
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Many of these systems ask you to log in,
while some don’t.
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But even for the systems that have Single
Sign-On, it often takes 10-20 clicks to complete
a simple transaction.
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This is causing significant communication
and productivity issues in the workplace
Delayed
Approvals
Tasks Not
Actioned On
Missed
Communications
Information
Overload
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We wanted our employees to be
productive, not busy
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We wanted our employees to be
engaged, not frustrated
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We wanted a
consumer
grade digital
experience for
our employees
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If you save an employee 3 hours of time a month,
At an average salary of $78,700* per year, that’s over
$1,300 of value for each employee per year.
*Glassdoor 2015 research report on Fortune 500 census data
For a company with 50,000 employees, that’s $65M
of reclaimed productivity per year.
Our employee’s time is our most precious asset
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Approach things differently
Build the
right things
Design
Thinking:
Explore the
problem
Agile:
Build the
things right
Transformation
Lean+ +
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Remove the need to log into many of these systems at all
API
API
API
Provide one place to go to view
and manage all your work and
information
Systems of record vs. system of engagements
Removes the noise you
don’t care about based on
your preferences.
HR
Business
Comms
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Intranet & Business App
Web Application
Mobile App for Approvals & TasksA Single Page Application (SPA) built to
run within your web browser. iOS and Android native applications that
expose myHub functionality to mobile.
myHub
Meet our workforce where they are
ChatbotMobile
Voice & Text NLPAnswer common questions and
complete tasks just by asking
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Quickly take action on tasks and
approvals
Surfaces personalized key information
from business software and custom
company applications
Elevate company / team
announcements outside of email
A single place to view to understand
what you need to know right now
within context
Smart Notifications
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To Do
Aggregate tasks and approvals from
across your systems
Highlight company or team tasks or
due dates
Manage personal or individual tasks
alongside team or company tasks
Integrate with 3rd party task systems
WORK TASKS
APPROVALS
DUE TOMORROW
Approval: Department Change
Department change request for
Brandon Kerry to department 01234.
APPROVAL
Source: HR System • 2 min ago
APPROVE REJECT
Feedback
To Do
3
To Know
Ask
Susan
Today
Up Next
Backlog
DUE TODAY
Update Website Specs
DUE TOMORROW
Project Timesheet
DUE TUESDAY
Call Steven about invoice
Update for Marketing TeamDUE NOV 1 Source: Marketing System
Finish TPS Report
Update Project PlanDUE NOV 3
Source: Project Management System
Source: Time Management System
Source: Procurement System
Source: Test System
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Workplace Chatbot
Answer common questions and
complete tasks
Integrates with 3rd party business
software and custom company
applications
Hybrid answers from the digital
assistant and humans in Real-Time (Useful for Help Desk / Call Center call reduction)
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Chatbot Suggestion
Anticipates needs and asks simple
questions to get work done before you
need to worry about it
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Micro Apps
Persistent micro-apps that highlight
important information from your work,
employee systems, and more.
Changes and edits in the
apps sync back to the
source system.
Reduce the need for
employees to log into many
systems.
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Quick Questions
Reach out to your team, department, and
more and ask a quick question with up to
four possible responses
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Quick Polling
Capture information from employees,
take quick pulse surveys, and more.
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Knowledge HubTapping into enterprise knowledge to reduce help desk calls and improve employee
experience using conversation
What’s the parental leave policy?
How many vacation days do I have left?
How do I access the guest wifi network?
When is the next company holiday?
Knowledge
Authors
Knowledge
Sources
Natural
Language
Processing
Intent
Recognition
Conversational Engine
Orchestration Engine
Conversational Analytics
Knowledge
Hub
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Conversational HubEnable voice and text conversation across devices and applications when
configured as your enterprise workplace hub.
Your Systems
HRProject
Management
Office
Productivity
Expense
Mgmt
Travel
Learning
Management
Benefits
Calendar
Alexa, ask myHub about the time off
policy.
Hey Google, ask myHub to book me
a meeting with Sarah.
Siri, ask myHub if there is anything
urgent needing my attention.
Natural
Language
Processing
Intent
Recognition
Conversational Engine
Orchestration Engine
Conversational Analytics
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Digital assistant at Liberty MutualThe response to myHub at Liberty Mutual was overwhelming!
The #1 word employees used
based on sentiment analysis at
Liberty Mutual to describe
Workgrid (myHub) was ‘Love’.
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We are not alone
Often, we create custom software internally when we can’t find
software in the marketplace that meets our needs.
And it’s likely that other companies have the same needs as us.
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Product Value FunnelInternal
Software
Market Potential Customer
Validation on
Concept
Minimum Viable
Product (MVP)Iterative
ExperimentsUsing Lean Dashboard
Ide
as
Open Source, Share, Co-
Develop, Sell, SaaS, etc.
Working software in the hands of
real customersMarket concept and testing, lean
experiments, user feedback,
customer feedback sessions,
prototypes, etc.
Problem-Solution Fit
Product-Market Fit
1
2
Biz Model Fit
3
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Product Value FunnelInternal
SoftwareMarket Potential Customer
Validation on
Concept
Minimum Viable
Product (MVP)
Iterative
Experiments
Using Lean Dashboard
Ide
as
Open Source, Share, Co-
Develop, Sell, SaaS, etc.
Working software in the hands of
real customersMarket concept and testing, lean
experiments, user feedback,
customer feedback sessions,
prototypes, etc.
Problem-Solution Fit
Product-Market Fit
1
2
Biz Model Fit
3
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Digital Assistant Product Viability Testing
We demoed the product to companies that spanned Fortune 100,
mid-sized, and government sectors across various industry
segments
“Do you have any openings at Liberty Mutual
because I want to use that tool…it would
certainly allow me to get more done. You
need to use this video for recruiting.”
“It has a modern look and feel and our
employees would love the ability it provides
to customize their experience.”
"I love the opportunity to allow our folks to
use different tools and they can all have the
same launch pad and you can use as many,
or as few, of integrations you want.”
"This is great…I’d love to take this it back to
our enterprise service group.”
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Product Value FunnelInternal
SoftwareMarket Potential Customer
Validation on
Concept
Minimum Viable
Product (MVP)
Iterative
Experiments
Using Lean Dashboard
Ide
as
Open Source, Share, Co-
Develop, Sell, SaaS, etc.
Working software in the hands of
real customersMarket concept and testing, lean
experiments, user feedback,
customer feedback sessions,
prototypes, etc.
Problem-Solution Fit
Product-Market Fit
1
2
Biz Model Fit3
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From idea to lean startup within the enterprise
www.workgrid.com
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What innovation is hiding
within your company?
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From the workplace to market: An enterprise digital assistant
VP, Talent & Enterprise Services
Technology
Head of Business
Operations
