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7/17/2019 FromEnd-User Experience Monitoring to Management Dashboards and Reporting
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Stefan Lahr, SAP Active Global SupportSeptember, 2011
ALM 271
From End-User Experience MonitoringManagement Dashboards and Reportin
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© 2011 SAP AG. All rights reserved.
Disclaimer
This presentation outlines our general product direction and should not be relied on
purchase decision. This presentation is not subject to your license agreement or anywith SAP. SAP has no obligation to pursue any course of business outlined in this pr
develop or release any functionality mentioned in this presentation. This presentatio
strategy and possible future developments are subject to change and may be chang
time for any reason without notice. This document is provided without a warranty of a
express or implied, including but not limited to, the implied warranties of merchantab
particular purpose, or non-infringement. SAP assumes no responsibility for errors or
document, except if such damages were caused by SAP intentionally or grossly neg
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© 2011 SAP AG. All rights reserved.
Agenda
Overview
What is End User Experience Monitoring?
Design Time
Monitoring
Alerting
Technical Reporting
Management Reporting
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Overview
7/17/2019 FromEnd-User Experience Monitoring to Management Dashboards and Reporting
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Orchestrated Accelerated Innovation
Run SAP Like
A Factory
ApplicationLifecycle
Management
Accelerated
Innovation
Orchestration
Cloud
New DB technologies
(ASE; SAP HANA)
Integrated M
Next Genera
Intelligence &
Integration
Validation
• Single sou
• Total Cost
• Protection
• Business Continuity
• Total Cost of Operations • Quality
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Orchestrate Your Solution with SAP Solution Manager
Run SAP
like a
Factory M
SingleSourceof Truth
Integration
Validation
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Scope of technical operations
IT I nfrastructureOperat ions
Appl icat ion
Operat ions
BusinessProcess
Operat ions
ABAP J2EE
SolutionsBusiness Processes
Business Process Steps
End-Users & Technical Scenario
Products & Product Instances
Interfaces & Jobs
Applications & SystemsDatabases & Operating Systems
Physical & Virtual Hosts
Printers
Disks & Storage
Network devices
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Process behind technical operations
Monitor
Proactive real-time monitoring
Opt
O
Analyze
Lower mean time to problem
resolution
Notify
Reactive handling of critical
events
Report
Prove value to business
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Capabilities of technical operations
Technical Monitoring and
Alerting
One infrastructure for all monitoring and
alerting covering SAP & non-SAP
Root-cause Analysis
Analyize issues in heterogeneous landscapeswith one look-and-feel
Technical Administration
Optimize operation of your IT and application
landscape
Technical Analy
From technical reporting to man
reporting, out-of-the-box and ex
Change Diagno
Ensure that your landscape is ccompliant to your policy and re
Data Volume Ma
Manage data growth and data
measures in your landscape
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Technical Monitoring and Alerting Capabilities in Detail
Unified Alert Inbox• Central access point for all alert coming from the different monitoring scenarios
• Integration of Incident & Notification Management, Root-cause Analysis and collaboration features
System Monitoring• Status overview for technical systems, instances, databases and hosts• Drill down to single metrics and events, Jump in to metric reporting and landscape information
End User Experience Monitoring• Measurement of availability and response times from an End User perspective
• Deep integration in E2E Trace Analysis for Root-cause Analysis
Process Integration Monitoring• Central entry point for SAP Process Integration specific monitoring for complete PI domains
• Contains central monitors for PI components, PI channels and Message flows
Business Intelligence Monitoring• Central monitoring for SAP Business Intelligence solutions based on SAP BW and BOE XI
• Monitoring of SAP Business Warehouse process chains and Business Objects specific jobs
Connection Monitoring• Active Monitoring of RFC and HTTP connections between SAP Systems
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What is End User Experience
Monitoring?
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© 2011 SAP AG. All rights reserved.
Usecase: Proactive Monitoring – EEM never sleeps
12h 18h05h M o n i t o r i n g C o v e r a g e
EEM synthetic probes
real user observation
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© 2011 SAP AG. All rights reserved.
Usecase: Stop Fingerpointing
Customer
Local Network
Global
Networks
Local IT
Central IT
What EEM can do:
• EEM helps to locate and quantify an issue
‒ Is it related to a specific business scenario?
‒ Is it related to specific location?
‒ Is there a dynamic issue?
•The integrated E2E trace analysis discovers the
root cause
The Symptome: „Nobody is
interested to solve an issue as
long as he believe the rootcause maybe located in
another department .“
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© 2011 SAP AG. All rights reserved.
Usecase: Reliable SLA Reporting from End User Perspe
An user thinks in a blackbox model: „My
business process“. It simply has to
work, how ever it works!
Nobody can define generic, comparable
metrics for all components of a technical
scenario.
Nobody is interested in technical details
at deeper level on customer side.
Measurement from end user perspective
implicitly includes all relevant
components without the need to define
them in detail End User Experience M
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© 2011 SAP AG. All rights reserved.
Usecase: Catch and analyze a rare performance issue
The issue was caught by EEM and
performance traces were executed
automatically.
Details pointing to server side first and
showing finally an issue on the DB
E
EEM Realtime Monitoring UI
direct jump‘in
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© 2011 SAP AG. All rights reserved.
End User Experience Monitoring
EEM Robot
EEM Robot
EEM Robot
SAP Solution Manager
Robots start end-user scripts according to configuration
Robots receive responses, conduct response time measurement and send results to SAP S
SAP Solution Manager receives results and collects corresponding server-side performanc
SAP Solution Manager fills in measured data in Alerting and Reporting
Monitoring
Alerting
Analytic
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© 2011 SAP AG. All rights reserved.
Integration with E2E Trace Analysis
Client / EEM Robot Enterprise Portal Back-end Systems
SAP Passport
Transaction ID:- Identifies a single request
- is always forwarded through the landscape
Trace Flags:
- Tells system what activities are to be logged
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Design Time
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© 2011 SAP AG. All rights reserved.
Phased Approach
Design
Setup
Recording, editing and
testing of scripts Distribution of scripts
Configuration of scripts
and robots
Rep
Ag
da
W
Fa
da
lev
Int
Ma
bo
Alerting
Configuration of
thresholds and alert
consumers
Fast access to alerts
via Unified Alert Inbox
Automatic alert
handling via incidents
and notifications
Monitoring
Customizable
thresholds and views
Real Time Monitoring
including traffic lights
Fast access to
historical data
Drilldown and full
integration with E2E
trace analysis
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© 2011 SAP AG. All rights reserved.
Find the EEM Setup
Navigate
Manage
Choose Technical
Monitoring
Select End User Experience
Monitoring
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© 2011 SAP AG. All rights reserved.
Help Section
Provides detaile
each step, such
be done and wh
the background
Activities
Lists all single ac
each step along
documentation foLog
Shows detailed
Navigation
Guided procedu
the basic configu
Understanding the EEM Setup UI
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© 2011 SAP AG. All rights reserved.
Navigation through the Guided Procedure
Switch between Edit
and Readonly Mode
Navigate to next step
and save
Active setup step Aggregated status ofstep Status for substepClick to navigate tosubstep Shows followsteps or subs
Save current
changes
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© 2011 SAP AG. All rights reserved.
ConfigureInfrastructure
Script
Management
Monitoring
Alerting
Reporting
Check
Prerequisites
Global Settings
House-keeping
Automatic
Coniguration
BW Basi
SettingsConfigure EEM
Robots
Create ScriptsMaintain
Scenario Assign Scenario
Select SLAMethod
Configure SLA
Thresholds
Structure of Guided ProcedureDesigned for Initial Setup and on-going Administration
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© 2011 SAP AG. All rights reserved.
EEM Script Recorder and EEM Editor
Script recorder allows recording of end-user activities based on HTTP/HTTPS or SAPGUI comm
With script editor several parts of end user script are generalized and customized as handling of
content checks, ….
Script editor supports testing of end-user scripts before deployment to robots
BusinessTransaction.xml
ScripEEM Script Recorder
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© 2011 SAP AG. All rights reserved.
Design Workflow
Execute
EEM script
Analyze
Execution
D e p l o y m e n t
EEM Recorder
Edit
EEM script
EEM Editor EEM Re
R e c
o r d i n g
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Monitoring
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© 2011 SAP AG. All rights reserved.
Phased Approach
Design
Setup
Recording, editing and
testing of scripts
Distribution of scripts
Configuration of scripts
and robots
Rep
Ag
da
W
Fada
lev
Int
Ma
bo
Alerting
Configuration of
thresholds and alert
consumers
Fast access to alerts
via Unified Alert Inbox
Automatic alert
handling via incidents
and notifications
Monitoring
Customizable
thresholds and views
Real Time Monitoring
including traffic lights
Fast access to
historical data
Drilldown and full
integration with E2E
trace analysis
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© 2011 SAP AG. All rights reserved.
Realtime Monitoring – Overview
• Central access poin
End-User Experienc• Overview UI to disp
current status of the
monitored be End-U
Monitoring
• Drill down via robot
views and to freely c
views to End-to-End
• Complete configura
end-user can specif
displayed in which t
Drill down Analysis tools
E2E Trace Analysis
Overview Monitors
Robot / Script specific Monitors
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© 2011 SAP AG. All rights reserved.
Realtime Monitoring – High adaptive UI layout
Monitor
Synchronous navigation and
focus selection for all views
mapped to a tab
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© 2011 SAP AG. All rights reserved.
Realtime Monitoring – Configuration
Mon
Filter function to create
scenario specific tabs
Defin
Limit the displayed data to the
scope you are really
interested
Select the Monitoring views
you need your analysis
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© 2011 SAP AG. All rights reserved.
Realtime Monitoring – Status statistic
Integrated drill down
functionality
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© 2011 SAP AG. All rights reserved.
Realtime Monitoring – Robot/Script tiles
Freely selectable backgroundFree positioning of EEM
Robot boxes
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© 2011 SAP AG. All rights reserved.
Realtime Monitoring – Overview Matrix
All deployed EEM Scripts
Available EEM Robots
grouped by locations
Status icon for a given EEM
Script / Robot combination
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© 2011 SAP AG. All rights reserved.
Realtime Monitoring – Script/Robot History
Performance counter Availability coun
Aggregated status pattern on
time line for all locations
Status pattern on timeline for
a Robot/ Script combination
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© 2011 SAP AG. All rights reserved.
Realtime Monitoring – Response Time
Values available mouse over
or click
Step execution times ca
included to view
R lti M it i S i t T
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© 2011 SAP AG. All rights reserved.
Realtime Monitoring – Script Tree
Aggregated exe
for selected E
executi
Error indicating icon
Tree-hierarchy of EEM
Scripts and corresponding
EEM Robots
Defined thresholds per step
Execution time for a single
step
R lti M it i T B
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© 2011 SAP AG. All rights reserved.
Realtime Monitoring – Tree Browser
Active hierarchy categories Available hierarchy categories
User defined tree view for a
category-orientated
comparison of different script
executions
R lti M it i T i t ti
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© 2011 SAP AG. All rights reserved.
Realtime Monitoring – Trace integration
Run a script right now and
record an E2E trace Run a script for a defined time
period with different E2E
trace settings
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Alerting
Phased Approach
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© 2011 SAP AG. All rights reserved.
Phased Approach
Design
Setup
Recording, editing and
testing of scripts
Distribution of scripts
Configuration of scripts
and robots
Rep
Ag
da
W
Fada
lev
Int
Ma
bo
Alerting
Configuration of
thresholds and alert
consumers
Fast access to alertsvia Unified Alert Inbox
Automatic alert
handling via incidents
and notifications
Monitoring
Customizable
thresholds and views
Real Time Monitoring
including traffic lights Fast access to
historical data
Drilldown and full
integration with E2E
trace analysis
Alerting Overview
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© 2011 SAP AG. All rights reserved.
Alerting - Overview
Central access poi
User Experience M
Efficient alert handconsolidation of sin
groups
Integration of most
handling mechanis
incidents, notificatio
integration
Drill down from ale
and single metrics
Integration of analy
problem context an
applications
Realtime Monitoring
Alert Type Table
Alert Group Table
Alert Details Viewer
Alert Inbox Alert type table
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© 2011 SAP AG. All rights reserved.
Alert Inbox – Alert type table
Allows to confirm all alert
groups belonging to one alert
type and managed object
Shows log of actions which
were happen per alert type
and managed object
Allows to postpone certain
alert type so that it disappears
from alert inbox
Pre-defined POWL queries
per category and managed
object type
Configure and display
problems context to identif
root-cause of certain
symptom
Navigate to EE Monitoring,
Landscape Browser and
System Login
Alert Inbox Alert group table
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© 2011 SAP AG. All rights reserved.
Alert Inbox – Alert group table
Allows to confirm all selected
alert groups belonging to one
alert type and managed
object
Create context sensitively an
incident out of an alert group
Assign certain user, status
and comment for further
follow-up of the issue
Show alert details for detailed
analysis of certain symptom
Alert Inbox – Alert details
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© 2011 SAP AG. All rights reserved.
Alert Inbox – Alert details
Confirm, Incident, and
Notification as for alert group
table
Navigate to System Monitoring, Landscapbrowser, System Login and Problem
Context as for alert type table
Metric and events details
including single values,
thresholds and texts
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Reporting
Phased Approach
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© 2011 SAP AG. All rights reserved.
Phased Approach
Design
Setup
Recording, editing and
testing of scripts
Distribution of scripts
Configuration of scripts
and robots
Rep
Ag
da
W
Fada
lev
Int
Ma
bo
Alerting
Configuration of
thresholds and alert
consumers
Fast access to alertsvia Unified Alert Inbox
Automatic alert
handling via incidents
and notifications
Monitoring
Customizable
thresholds and views
Real Time Monitoring
including traffic lights
Fast access to historical
data
Drilldown and full
integration with E2E
trace analysis
Reporting - Overview
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© 2011 SAP AG. All rights reserved.
• Get an aggregated
availability and perfo
over time
• Visualize trends reg
and performance fo
robot and single ste
• Optimization of inter
setups of IT departm
identification of pee
in network throughp
Reporting Overview
Overview Report
Scenario Specific View
Script Details
Robot Details
Step Details
Reporting - Overview
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© 2011 SAP AG. All rights reserved.
Select
Scenario(s)
Start Scenario
Reporting
Overview Report
Scenario Specific
Report
Report Categories
Reporting Overview
Reporting – Metric Summary
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© 2011 SAP AG. All rights reserved.
Reporting Metric Summary
Scenario Availability
Script Availability
Robot Availability
Step Availability
Scenario Performance
Script Performance
Robot Performance
Step Performance
Availability Perfo
Metric Reporting – Availability view
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© 2011 SAP AG. All rights reserved.
Metric Reporting Availability view
Selected Scenario Graphical display of scenario
availability over chosen time
frame
Availability data displayed as
values in table view
Different a
Metric Reporting – Performance view
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© 2011 SAP AG. All rights reserved.
p g
FSelected Scenario
Performance evaluation
per robotPerformance evaluation per
robot
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Management ReportingEnd User Experience Service Level Reporting
Management ReportingEnd User Experience Service Level Reporting Motivation
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© 2011 SAP AG. All rights reserved.
End User Experience Service Level Reporting - Motivation
Overview Dashboard
Details View
Configuration Screen
• See several SLA reports on
• One view to check if your Sfor availability and perform
scenario, script, location or
• Visualize tendency over tim
categories
• Real time monitoring of cur
of agreed service levels
• Arrangement of reports and
can easy be changed
• SLA thresholds can be adju
interactively
Management ReportingEnd User Experience Service Level Reporting Dashboard
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© 2011 SAP AG. All rights reserved.
End User Experience Service Level Reporting - Dashboard
Refresh reported
values
Independent
reports
Independent SLA
reports
Z o o m i n o n
c l i c k
Management ReportingEnd User Experience Service Level Reporting Configuration Mode
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© 2011 SAP AG. All rights reserved.
End User Experience Service Level Reporting – Configuration Mode
Insert or swap reports by drag and drop
Edit the report content
and adjust the SLA
thresholds
Coit
Management ReportingEnd User Experience Service Level Reporting App Configuration
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© 2011 SAP AG. All rights reserved.
End User Experience Service Level Reporting – App Configuration
Select scenarios / scripts
A
List of available
scenarios / scriptsList of selected
Scenarios / scripts
Select locations / robots
Further Information
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© 2011 SAP AG. All rights reserved.
SAP Public Web:
SAP Developer Network (SDN): http://wiki.sdn.sap.com/wiki/display/TechOps/H
Related SAP Education and Certification Opportunities
http://www.sap.com/education/
Related Workshops/Lectures at SAP TechEd 2011
ALM217 Run SAP as a Factory – Technical Operations
ALM271 From End-User Experience Monitoring to Management Dashboards and R
ALM272 Customizing and enhancement of System Monitoring and Reporting, Hand