FS Projector Training

7/28/2019 FS Projector Training

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Dell Projector

Field support training

[email protected]


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Slide 2 of 28ell | Development & Certification PMO

Objectives

By the end of this module the delegates will be able to: -

Identify Dells range of projectors

Understand the similarities across the range

Provide a structured diagnostic process

Understand FRU component replacement techniques

Reconfigure the OSD


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1210S

1410X

1510X

1610HD

4220

4320

4610X

Models Covered


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S300

S500

Models Covered


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Entry Level Value Models

1210S Addressing the value SVGA market segment.

Brightness: 2500 ANSI Lumens (Max.)

Contrast: 2400:1

Resolution: 800 600 (SVGA)

1410X Addressing the value XGA market segment.


Contrast: 2200:1

Resolution: 1024x 768 (XGA)

A Basic no thrills projector They do come with a remote control


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Value Models

1510X Addressing the value WXGA and XGA market segment..


Contrast: 2100:1

Resolution: 1024 768 (XGA)

1610HD Addressing the value WXGA and XGA market segment..


Contrast: 2100:1


Networking as standard


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Professional Models

4220 Addressing the professional XGA market segment..


Contrast: 2000:1

Resolution: 1024 x 768 (XGA)

4320 Addressing the professional WXGA market segment..


Contrast: 2000:1


Networking as standard and wireless is an option


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Mainstream / Short Throw

4610X Meets the market requirements for a native widescreen projector


Contrast: 1600:1


S300

Short Throw Projector great in small rooms


Contrast: 2400:1

Resolution: 1280 x 800 (WXGA)

S500

Ultra Short Throw Projector great in small rooms Brightness: 3200 ANSI Lumens (Max.)

Contrast: 2300:1

Resolution: 1280 x 800 (WXGA)

Networking as standard and wireless is an option


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ell | Development & Certification PMO

Field/Customer Replaceable Units

Chassis W/O bulb

Bulb

Lens cover

VGA cable

Power cable

Remote control

USB cable

Interactive controller Wireless dongle

Adjustable foot

Wireless Antennae

All Models

S300Wi, S500Wi S500Wi

4610X, 1510X

4610X


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Connection Types 4220 / 4320

1 Composite video connector 11 WiFi USB (Type A) connector

2 S-video connector 12 Security cable slot

3 VGA-A output (monitor loop-through) 13 Audio output connector

4 VGA-A input (D-sub) connector 14 Audio-B input connector

5 VGA-B input (D-sub) connector 15 Audio-A input connector

6 HDMI connector 16 Audio-C right channel input connector

7 Mini USB (Mini Type B) connector for remote control 17 Power cord connector

8 RJ45 connector 18 Audio-C left-channel input connector

9 USB Type A connector for USB Viewer 19 RS232 connector

10 USB Type B connector for USB Viewer 20 +12 V DC out connector


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Connection Types S500

1 Lens. 12 WiFi USB (Type A) connector.

2 Focus Tab. 13 USB Type B connector for USB Display.

3 +12 V DC out connector. 14 USB Type A connector for USB Viewer.

4 Audio-A input connector. 15 RJ45 connector.

5 RS232 connector. 16 VGA-A output (monitor loop through) connector.

6 Composite Video connector. 17 Power cord connector.

7 S-Video connector. 18 Audio-B right-channel input connector.

8 VGA-A input (D-sub) connector. 19 Audio-B left-channel input connector.

9 VGA-B input (D-sub) connector. 20 Microphone connector.

10 HDMI connector. 21 Audio output connector.

11Mini USB (Mini Type B) connector for remote mouse,Interactive function and firmware upgrade.


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Fitting the Wireless Dongle

Some of the Projectors have the option of Wireless connectivity, in that case the Wireless

Dongle is purchased separately and does not come with the Projector it will need to be

fitted .

1. Unscrew and remove

the Cover2. Insert the Dongle 3. Replace the cover and

tight the screw


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Management Control Panel

1 Power

2 Keystone

3 Lamp

4 Temp

5 Enter

6 IR Receiver

7 Auto Adjust

8 Keystone

9 Source

10 Menu

1210

S/

1410X/

S300

/S

500

1 Lamp

2 Temp

3 Power

4 Keystone

5 Auto Adjust

6 IR Receiver

7 Keystone

8 Menu

9 Source

10 Enter 1510X/

1610HD/

6410X

4220/4320


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Management Remotes

S30

0/S500/4220

/4320

12

10S

/1410X

/1

510X

1610HD

6410


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Management Remote buttons

Power Turns the projector on and off.

Enter Press to confirm the selection.

Right Button Press to navigate through the On-Screen Display (OSD) Menu items.

Down button Press to navigate through the On-Screen Display (OSD) Menu items.

Aspect Ratio Press to change aspect ratio of a displayed image.

Mute Press to mute or un-mute the projector speaker.

Video ModePress the Video Mode button to toggle between Presentation mode, Bright mode, Movie mode, sRGB, orCustom mode.

Mouse Up Press to move to the previous page.

Mouse Down Press to move to the next page.

Freeze Press to pause the screen image.Blank Screen Press to hide/show the image

Information Press to provide projector native resolution information.

S-Video Press to choose the S-video source.

Up Button Press to navigate through the On-Screen Display (OSD) Menu items.

Left Button Press to navigate through the On-Screen Display (OSD) Menu items.

Menu Press to adjust the OSD setting.

Volume up Press to increase the volume.

Source Press to switch between Analog RGB, Composite, Component (YPbPr, via VGA), and S-video sources.

Volume down Press to decrease the volume.Keystone adjustment Press to adjust image distortion caused by tilting the projector. (+40/-35 degrees)

Keystone adjustment Press to adjust image distortion caused by tilting the projector. (+40/-35 degrees)

Auto adjustPress to synchronize the projector with the input source. Auto adjust does not operate if the OSD isdisplayed.

Zoom + Press to increase the image.

Zoom - Press to decrease the image.

VGA Press to choose VGA source.

Video Press to choose Composite Video source.


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Wired Networking 1510X / 1610HD / 6410X / S300

Networking is disabled by default; to enable networking: -

Ensure the Ethernet cable is plugged in

Open the OSD menu and open the Set Up menu, scroll to the Wireless /

Network option and press the button and then confirm.

With networking enabled to change settings: -

From the Set Up menu select the

Wireless / Network menu and open

by pressing the buttonNote: if wireless is not supported, the menu

item will be Network

Here you can set up all aspects of the

cabled network (remember to store)


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Wireless Networking - 1510X / 1610HD / 6410X / S300

Wireless networking is enabled when you enable networking. If for some

reason it has been disconnected, open the Wireless / Network menu and

select the connect for wireless

Supports 802.11b/g.

Web Interface

E-mail Alerts

SNMP support

Note: you can also set the Wireless DHCP

parameters press with Wireless selected.


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Wired Networking 4220 / 4320 / S500

For these projectors networking is enabled by default.

To change the default settings;

Open the OSD menu and select Advanced

Settings and either press the or the

button to open.

From the Advanced Settings menu highlight

the LAN Settings menu and press the or

the button to access the settings

Note: Networking can be disabled from here

Remember to store any changes.


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Wireless Networking - 4220 / 4320 / S500

Wireless networking is also enabled by default, it can be disabled or

enabled separately here

This Wireless Settings menu can be found in the Advanced Settings menu.

Supports 802.11b/g.

Web Interface

E-mail Alerts

SNMP support


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Web Manager

The Web manager is a true Web App, embedded on the Projectors with networkingcan be connected to using a variety of web browsers and does not require Java


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Wireless Application

The Wireless application can actually be used with wireless or with cabledEthernet.

The Application allows: -

Splitting the projection in to 4 quarters to allow up to 4 separately connected

computers to present at the same time.

Allows a single computer to take control of the full projection space

The application allows multiple computers to be managed for projection with

the Conference Control feature (Part of the Web Manager package)


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Zoom / Focus

Projector Setup

1 Zoom tab

2 Focus ring


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Adjusting the Projector Position

Label Component

1 Elevator button

2 Elevator foot (Angle of tilt: 0 degrees to 9.5 degrees)

3 Tilt adjustment wheel


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Interactive controller S300Wi / S500Wi

1 Replaceable nib

2 Lens

3 Control buttons

4 LED indicators

5 Wrist strap holder

6 Power switch

7 Firmware upgrade connector8 Mini USB charge connector

This interactive controller can be used as a limited remote control and /or as apen, which can draw on the projected image.

It has its own list of error LEDs (guiding LEDs) which can be found in the UGs

The functionality of some of the buttons

can be changed through the OSD Menu.


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Powering On / Off the Projector

To Power on the projector: -

Ensure that the Power cable is plugged in to the mains and to the projectorTurn the mains power is on if necessary (UK plugs).

Ensure the Lamp cover has been removedUse the Power button on the remote or the control panel to start the projector

To shut the projector down: -

Press and release the Power button on the remote or the control panel A message will appear to ensure it is your intention to shut down the projector. You need to press the power button again as confirmation

Note: the projector will cool down after shut down

has been initiated and during this period the projector

can not be restarted takes about 2 minutes


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Troubleshooting Projectors

Projector Troubleshooting can be split in to 5 main areas: -

Image related Issues Image is not displaying or displaying imperfectlyOSD related Issues The OSD will not displayRemote Control related Issues The Unit does not seem to workLamp related Issues The system shuts down automatically

Networking Network connectivity can not be established to the projector


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Troubleshooting Process

Projector Troubleshooting can be performed easy if a process is

used: -

Identify the fault Ask questions (what happened) Use indicators (What LEDs are lit)

Test feature to ensure it is really faultyReplace faulty component (where appropriate)Test system to ensure the fault is fixed

For image related issues, there is a built in test pattern utility that can be

run from the Others submenu.

Manuals for Projectors can be found: -

http://support.dell.com/support/systemsinfo/documentation.aspx?c=us&cs=&l=en&s=gen&~
http://support.dell.com/support/systemsinfo/documentation.aspx?c=us&cs=&l=en&s=gen&~subcat=136&~cat=35http://support.dell.com/support/systemsinfo/documentation.aspx?c=us&cs=&l=en&s=gen&~subcat=136&~cat=35


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Troubleshooting OSD / Remote Control

Problem Solution

The OSD does not appear on the

screen.Press the Menu button on the panel for 15 seconds to unlock the OSD.

Problem Solution

The remote control is not operating

smoothly or works only within a limited

range.

The battery may be low. Check if the laser beam transmitted from the remote

is too dim; if so, replace the AAA batteries.

On Screen Display Issues

Remote Control Issues


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Additional - Troubleshooting Network Issues

Problem Solution

The wireless network is unable toconnect.

1. Ensure that the antenna is connected to the projector.2. Enable wireless connection on the projector.3. Set the Input Select menu to Wireless / Network.4. Take note of the LOGIN CODE, NETWORK NAME (SSID), and IP

ADDRESS.5. Connect your computer to the Dell projector network.6. Open your internet browser. On the Dell Web Management web page, clickDownload.7. Select the appropriate operating system, then click Download.8. Click Run to proceed with the one-time installation of the software.

9. Follow the on-screen instructions to complete setup.10. To communicate with your projector, enter the Login Code.

Where Wireless is supported use the following as process to connect wirelessly when

troubleshooting wireless connectivity issues.


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Error LEDs - 1210s / 1410x / 1510x / 1610HD

Projector status Description Power MenuOthers(Blue)

Temp(Amber)

Lamp(Amber)

Standby modeProjector in Standby mode.Ready to power on.

BLUEFlashing

OFF OFF OFF OFF

Warming upmode

System will take some time to warm up for properpowering on.

BLUE BLUE BLUE OFF OFF

Lamp onProjector in normal operation and OSD Menu notinvoked. Ready to display image.

BLUE BLUE OFF OFF OFF

Cooling modeSystem cooling

for proper shut down.

BLUE OFF OFF OFF OFF

Power Savingmode

Power Saving mode has been activated. If no signalis detected on the projector for 2 hours, it will enter intoStandby mode.

AMBERFlashing

OFF OFF OFF OFF

Cooling beforePower Savingmode.

Projector takes 60 seconds to cool down beforeentering into Power Saving mode.

AMBER OFF OFF OFF OFF

Projector over-heated

Air vents might be blocked or ambient temperature over

35C.When this happens the projector will shut down. Ensureair vents are not blocked and ambient temperature iswithin the normal operating range.

OFF OFF OFF AMBER OFF


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Error LEDs - 1210s / 1410x / 1510x / 1610HD

Projector status Description Power MenuOthers(Blue)

Temp(Amber)

Lamp(Amber)

Lamp over-heated

Air vents might be blocked and the lamp hasoverheated. The projector will shut down. Turn thedisplay on again after the projector cools down. Verifythe cooling vents are not blocked

BLUE OFF OFF AMBER OFF

Lamp driverover-heated

Air vents might be blocked or the lamp driver hasoverheated. The projector will shut down. Turn thedisplay on again after the projector cools down.

AMBER OFF OFF AMBER OFF

Fan breakdown

One of the fans has failed. The projector will

automatically shut down. OFF OFF OFF

AMBER

Flashing OFF

Lamp driverbreakdown

The lamp driver has failed. The projector will shutdown. Unplug the power cord after 3 minutes then turnthe display on again.

AMBERFlashing

OFF OFF OFFAMBERFlashing

Color Wheelbreakdown

Color wheel cannot be started up. The system has failsand the projector shuts down. Unplug the power cordfor 3 minutes then turn the display on again.

BLUE OFF OFFAMBERFlashing

AMBERFlashing

Lamp failure Lamp defective.Replace the lamp.

OFF OFF OFF OFF AMBER

Fault - DCsupply (+12V)

System supply has been interrupted and the projectorshuts down. Unplug the power cord for 3 minutes thenturn the display on again.

AMBERFlashing

OFF OFF AMBER AMBER

Fault - DCsupply(secondary)

System supply has been interrupted and the projectorshuts down. Unplug the power cord for 3 minutes thenturn the display on again.

AMBERFlashing

OFF OFF AMBER OFF


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Replacing the Bulb

1. Turn off the projector and disconnect the power cord.2. Let the projector cool for at least 30 minutes.

3. Loosen the two screws that secure the lamp cover and remove the cover.

4. Loosen the two screws that secure the lamp.

5. Pull up the lamp by its metal handle.

6. Replace with the new lamp.

7. Tighten the two screws that secure the lamp.

8. Replace the lamp cover and tighten the two screws.

9. Reset the lamp usage time by selecting "Yes" for

Lamp Reset in the OSD Lamp tab.

NOTE: the S500 uses the same process

although the hardware and number of

screws is different (shown on later slide).


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Replacing the Bulb - 1210S / 1410X


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Replacing the Bulb 1510X / 1610HD


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Replacing the Bulb 4220 / 4320 / 6410X


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Replacing the Bulb S300


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Replacing the Bulb S500

1. A single external screw to be removed.

2. Slide the cover out to the left about 2 inches and

the lift it to release.

3. Undo the 3 screws highlighted and lift the Bulb

carrier using the metal handle.


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Resetting the Bulb Timer

For the 1210S / 1410X / 1510X / 1610HD / 6410X / S300.

When a Bulb is replaced a message should appear which allows the resetting of theBulb timer. If the message does not appear or No is accidentally selected, follow the

following steps to reset the Bulb Timer: -

1. Bring up the On Screen Display (OSD) Menu

2. From this main menu, scroll to the Lamp icon and press the button

3. Scroll down to the Lamp Hour Reset option, press the button and then

scroll left to highlight the yes option, now press the button to reset. A

confirmation message may show, press the button again to confirm.


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Resetting the Bulb Timer

For the 4220 / 4320 / S500.

When a Bulb is replaced the resetting of the Bulb timer should be automatic, use thefollowing steps to check and if necessary - reset the Bulb Timer: -

1. Bring up the On Screen Display

(OSD) Menu

2. From this main menu, scroll to

Advanced and press the button

3. Select the Power Settings menuoption and press the button, then

select Lamp Hour Reset and press

the button to reset.

a) A confirmation message may show,

press the button again to confirm.


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Testing Networking

The projectors have built in DHCP services, the easiest way to test networking is to listed

below

To test the network port: -

1.Disconnect the Projector from the LAN and plug directly in to the computer

2.Use the projector menu to ensure that networking is enabled and that DHCP is running and

make a note of the IP address, the default is 192.168.100.10 Class C.

3.Using a standard or crossover cable, connect a computer directly to the projector to

minimise the number of components in the troubleshooting loop. Ensure that the computers

NIC is set to pick up DHCP.

4.On the computer, open a CMD prompt and Ping the projector IP address from thecommand line Ping 192.168.100.10 - If a reply comes back the network port is working

successfully.


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Test Patterns

The Test Patterns are used to test focus and resolution on the projector and can be used

when other troubleshooting steps do not resolve Display issues

Test Patterns can be found: -

In the Others Menu of the 1210S /

1410X / 1510X / 1610HD /

In the Advanced Settings

Projector Settings menu for

the S500 / 4220 / 4320


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Updating Firmware

Firmware is generally used to fix issues and refine functionality of systems. On occasiontroubleshooting may well lead to the need for a Firmware update.

If there is firmware available for the projector, it should be updated using the Web Manager

interface.

NOTE: It is important to disable and enable wireless/network using the OSD to restart

the network card for the projector after firmware upgrade is successful.


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