FT MATTERS ISSUE 1

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T h e m a g a z i n e f o r o u r s t a f f a n d c o m m u n i t y

Matters

Autumn 2009Issue: 01

What matters:

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PeopleMatters

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Supportingour people.

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Matters

Issue: 01 Winter 2010

Matters:

The magazine for our members www.emas.nhs.uk/ft

Army cadets visit Boston life savers / Cuddly 999 recruits / Your health: First Aid / Meet the EMAS team / Meet an EMAS member / Calling 999

FT Matters is here to keep you informed about East Midlands Ambulance Service (EMAS) – from interesting news to helpful features about our services. As a member, we want to keep you up-to-date on your local ambulance service and encourage you to get involved.

Produced by: EMAS Foundation Trust Teamt: 0115 884 5254 e: [email protected]

Edited by: Thom Hall, Assistant Communications Manager t: 0115 884 5131 e: [email protected]

This is your magazine, so please get in touch with your ideas and feedback.

FT Matters is the quarterly magazine for all of our Foundation Trust members.

A message from our Chair p.03 / Army cadets visit Boston life savers p.04 / Cuddly 999 recruits p.05 / Your health: First Aid p.06 / Know your blood pressure p.07 /Meet the EMAS team p.08 / Meet an EMAS member p.09 / Calling 999 p.10/ Help us to help you: can you be seen? p.11 / Membership update p.12 / Listening to our members p.13 / The NHS Constitution p.14 / A bit of fun p.15

About FT Matters

Inside this issue:

A greener EMAS.

FT Matters is printed on 120gsm uncoated papers, which is made from 100% recycled paper manufactured using only post-consumer waste. When you have finished with this issue, please recycle it.

This magazine is also available electronically to reduce the need for printing. If you would rather receive an electronic copy then please let us know.

The information contained in FT Matters was correct at the time of going to press. Opinions expressed do not necessarily reflect official service policy.



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Matters

03Welcome

I am delighted to welcome you to the first issue of FT Matters – our exciting new magazine produced especially for all of our public and staff members. It is now almost a year since we started our journey to becoming an NHS Foundation Trust and since then we have welcomed people from all walks of life across the East Midlands who are keen to get involved by becoming members of the Trust. I am so pleased to see that local people such as you truly care about local healthcare services and want to get involved - I

know that together we can make real improvements. Our team are working hard to help EMAS achieve NHS Foundation Trust status by the end of the year and we will be keeping you informed as we continue our journey. In the pages ahead you will find all sorts of articles including good news stories, tips on staying healthy and information about how we provide ambulance services to people in need across the East Midlands.

I hope you enjoy reading this issue. FT Matters is your magazine and so we are really keen to hear what you think of it and for your suggestions on how we can develop the magazine over the coming issues.

Best wishes

Chris Faircliffe [email protected]: Chris Faircliffe Picture credit: Daljit Phullar

Welcome to FT Matters

A message from our Chair

ft Matters

04News

EMAS Paramedic Sam Smith and Ambulance Technician Gail Ladds spent an evening with the cadets and leaders at Boston Ambulance Station, Lincolnshire.

They highlighted how 999 calls are received, how ambulance control staff identify what has happened and ensure the right response is sent, and talked about the type of equipment and drugs they have on board emergency vehicles to help them save lives and give people the right treatment.

Between them, Sam and Gail have worked in the

ambulance service for 24 years. Sam said: “It was great to meet the army cadets. I think it is important to share our experiences with the community that we serve and it’s something I enjoy doing. We took time to show the cadets around our station and gave them the opportunity to have a look around our emergency vehicles.”

Garry Raven, Army Cadet Instructor at Boston wrote to EMAS to request the

visit. He said: “We were impressed with the visit we made to Boston Ambulance Station. Sam and Gail were very professional and they enthused our twenty young cadets with the insight they gave into their challenging jobs.”

Melanie Wright Communications Manager [email protected] Pictured: Sam and Gail demonstrate their emergency care skills Picture credit: Garry Raven

Lincolnshire life savers visited twenty young army cadets recently to speak with them about East Midlands Ambulance Service and how we respond to emergency calls from local people.

Army cadets visit Boston life savers

ft Matters

News05

ParaTeds are teddies in a Paramedic uniform and are donated to EMAS by kind hearted people who want to help make it better for local children.

The Wesley Hall Methodist Church Players amateur dramatic society has donated hundreds of ParaTeds to Goodwood Ambulance Station in Leicester since 2005. The group raised funds for a further supply during their November performance of their latest play ‘Leisurely does it’.

Audrey Pearson said: “The ambulance service is something that everyone may

need at some point in the future and the Wesley Hall Players are very happy to support EMAS in this way.”

Adrian Utting, EMAS Paramedic Team Leader at Goodwood Station said: “It can be quite scary for a youngster who needs emergency treatment. Handing them a ParaTed can help to calm their fears.

“We show the child on the teddy first what treatment we need to give. This usually helps dispel their fears and allows us to continue with the required treatment. If the child needs to go to hospital, the teddy stays with them

throughout and is a souvenir to keep from the experience.”

Melanie Wright Communications Manager [email protected] Pictured: Maureen Collins and Audrey Pearson from the Wesley Hall Methodist Church Players, with Adrian Utting (centre).

Picture credit: Melanie Wright

Cuddly ambulance service recruits are helping to take away some of the fear children can experience when they need emergency treatment and care.

Cuddly 999 recruits help make it better

ft Matters

06Your Health

First Aid advice - whenever you need it

We’re pleased to provide 7 first aid podcasts which can be downloaded on to your iPod or any other MP3 player. Wherever your MP3 player goes, the first aid advice will go with you.

The areas of advice include:• Burns• Collapses• Patient breathing

but unconscious• Wounds

Of course, we realise no one wants to be confronted with these situations, but at some time you may well be and it is essential that you know what to do. It could make all the difference.

Download the podcasts at www.emas.nhs.uk/training

First Aid advice - whenever you need it

Did you know that EMAS offers a wide range of first aid training courses for the public delivered by experienced

healthcare professionals?

We have two training centres in Nottingham and Leicester and offer a selection of training courses including First Aid at Work (a comprehensive course covering a wide range of first aid emergencies) and Automated External Defibrillation (expert training on how to use a defibrillator).

We can also provide a wide range of tailor-made first aid courses, such as paediatric first aid. And for those that are unable to travel to one of our training centres, we can arrange to bring our training to you.

Find out more about the range of courses on offer at or call our team on 0115 884 5000.

Annie Palmer FT Membership Manager [email protected]

Your health: First Aid

ft Matters

www.emas.nhs.uk/training

Your Health07

Research shows that 40 per cent of strokes caused by a blood clot could be prevented by the timely identification and treatment of high blood pressure. That’s why EMAS is pleased to support the new Do you know your blood pressure? campaign being run by the Stroke Association.

High blood pressure puts a strain on blood vessels all over the body, including vital

arteries to the brain. The excess pressure can damage the lining of an artery, allowing blood clots to form and cause blockages. When a clot forms a blockage or a blood vessel bursts in the brain, it causes a stroke.

On Saturday 17 April we will be holding events across the East Midlands where members of the public can come along and

have their blood pressure checked for free.

Details of the venues will be advertised on our website soon at www.emas.nhs.uk.

For more information please call us on 0115 884 5254.


Help reduce the risk of suffering a stroke

“Research shows that 40 per cent of strokes caused by a blood clot could be prevented by the timely identification and treatment of high blood pressure.”

Know your blood pressure

ft Matters

08People

Can you tell us a bit about your role at the station?

As an Ambulance Technician I go to all sorts of 999 calls such as serious and life-threatening emergencies as well as Doctors urgent calls. The jobs are very wide ranging. I generally accompany a Paramedic or another Technician or ECA (Emergency Care Assistant).

What is the best part of being based at Gorse Hill Station?

The people. Because I have been here so long I know 90% of the people who work here very well. We socialise a lot outside work too as we are all good friends.

If you could improve EMAS services to patients in one way, what would that be?

I think that we try to improve services all the time and do the best we can for patients. One area that I think could be improved is the provision of training on using lifting equipment. We don’t use them in EMAS so you can

understand why there isn’t the training - but many of the patients we attend to have them in their home. They could have fallen out of bed and it is then difficult trying to help them. You have to wait for carers to come and use the hoist. If we were trained then we could care for them straight away.

What do the EMAS Values mean to you?

Integrity is very important to me. I like to think that we always do the right things for the right reasons.

Find out more about the EMAS Values on page 14.

In this section of FT Matters, we meet a member of EMAS staff. This time we went along to Gorse Hill Station in Leicestershire to meet Ambulance Technician Pearl Thomson. Pearl has been supporting the Foundation Trust Team recently by coming along to our events and meeting members of the public.

Meet the EMAS team

ft Matters

EMAS

How did you hear about EMAS membership?

I was at my doctors and I spotted the consultation document. As I called the ambulance service out for my uncle a few months before, the leaflet caught my eye. I read it and had my say through the website.

What attracted you to be-coming a member of EMAS?

Having regular updates and getting a better understand-ing of the ambulance service.

Have you ever needed to use the ambulance service?

Last winter my uncle and auntie came to visit me as I was looking after my aunties’ foal for her. There was very heavy snow at the time and unfortunately as they left, my uncle fell down on the hill and broke his ankle. I immediately called 999 and an ambulance arrived shortly after. The crew were fantastic and I was amazed how quickly they got to us especially given that some of my staff hadn’t been able to get to work because

of the amount of snow we’d had. It was a challenge to get my uncle down the drive of the yard but they managed it.

The trouble is that you never get a chance to say thank you to them for their help in such difficult circumstances. So whoever you are, thank you.

Annie Palmer FT Membership Manager

[email protected]

In this section of FT Matters we meet one of our public members who has signed up to join us on our journey to becoming an NHS Foundation Trust. This time we chat to Rachael Flintoff, owner of Woodside Riding School and Livery Yard, Arnold, Nottingham.

Pictured: Rachael instructing at her riding school in Nottingham.

Meet an EMAS member

People09ft Matters

10 ft MattersYour ambulance service

When you call 999 and ask for an ambulance, you will be connected to specially trained ambulance control centre staff. Appropriate help will then start to be arranged immediately.

While help is being arranged they will ask you for your location, the number you are calling from and details of the main problem. They may need to ask some additional questions such as whether the casualty is breathing and the type of injury. This will not delay our response

but does help us to offer advice if needed and also to ensure the most appropriate response is provided.

If the situation is life-threatening, our technology means that we instantly pass the information to the nearest available ambulance vehicle so that they can get to you as quickly as possible.

Our trained control centre staff will also offer you advice on how to help the patient and they will usually remain on the phone with you until the vehicle arrives.

When our crew arrive, the patient’s clinical condition will be assessed and treatment will be given as needed at the scene. If necessary the patient will be transferred to a hospital accident and emergency

department or to the most appropriate specialist centre such as a head injury or stroke unit.

If the situation is not life-threatening, our control staff can arrange for a nurse advisor to call you back. Our advisors will carry out a full assessment of the patient’s condition over the phone and then suggest the best course of treatment. This could involve being cared for at home, being referred to a GP or local pharmacy, or being taken to hospital.

Remember – only call 999 in an emergency.

Find out more about our 999 emergency services at www.emas.nhs.uk


We are here 24 hours a day to help anyone who needs urgent medical assistance following an accident, injury or illness. Here’s a basic guide to what happens when we are called on for help:

Calling 999

999!HELP!

In this section of FT Matters we look at ways in which you can help our ambulance crews to help you when you call 999 in an emergency. This time we look at how to make your house easily identifiable.

Make your house easy to find

When we receive emergency 999 calls it’s vital that we get to the patient quickly. Ask yourself this - when it’s raining at night and our crews are travelling quickly to get to your house - how easy would it be for them to find you?

Ensure that your house number is clearly visible

Next time you’re the passenger in a vehicle have a look at a row of houses and see if you can see every house number. Now imagine you are trying to spot house numbers whilst travelling at high speed just like our crews have to. Struggling to identify the house number can waste valuable time when our crews are trying to reach the patient. Make sure yours is clear and easily identifiable.

Turn the lights on

This will make your house stand out at night and when the crew drive onto your road

this will help them spot your location.

Help us find you

When calling 999 during the day and there is more than one of you present, get someone to stand at the roadside to look out for and wave down the emergency vehicle. That person can then direct the crew straight to the patient, and also give vital information. NEXT ISSUE:

Who let the dog out?


Simple steps you can take to help our crews help you in an emergency.

Help us to help you: Can you be seen?

ft MattersYour ambulance service

11

12Members

By having a public and staff membership we can involve the people we serve on our journey to improving ambulance services in the East Midlands. I’m pleased to say that our membership is continuing to grow and it’s been lovely to meet everyone at the various events we have attended over the past year.

I’m really looking forward to the year ahead and meeting new and existing members. We will be visiting the following locations over the coming months, so please come along and say hello if you are in the area.

Leicestershire 20 February Belgrave Health Event

Lincolnshire 27 February Lincoln City Square

Nottinghamshire 3 March Newark Market Place

Northamptonshire 21 March Sport Relief, Kettering

Derbyshire 7 May Derby Liberation Day

How would you like to get involved?

I’m really keen to hear from you about what you, as a member of EMAS, would like to get from your membership and how you would like to

get involved. Please do let us know your thoughts.

Make the most of your membership

Remember that being a member of EMAS entitles you to a wide range of discounts

from NHSdiscounts.com. They offer savings on all sorts of goods and services from a new computer to a day out at a top theme park.

Sign up a friend

We’re always looking for new members so if you have a friend or family member who would like to support their local ambulance service, learn more about us and be involved in shaping the future of EMAS then please do suggest they join our Trust. Members have to be 16 or over and live in the East Midlands.

Just ask them to visit www.emas.nhs.uk/ft or give us a call on 0115 884 5254. We would be delighted to welcome them to EMAS!


With FT Membership Manager Annie Palmer

Membership update

ft Matters

Location

Please visit www.emas.nhs.uk/ft for other upcoming events.

Date & Event

Mrs P, Northampton

You do a wonderful job, personal experience means I know that in the ‘moment of need’, whether it be minor or major, you expertly assess and deal with it. Thank you so much for what you did for me.

Mr L, Leicester

The quality of care your staff showed on their visits was excellent. I really appreciated the follow-up call by a member of your staff who helped me make my wife more comfortable until the ambulance arrived. It also helped me overcome the shock the situation had forced upon me. We both wish the Trust success and I am sure that you will get

the right people to come forward and help in your efforts.

Mr A, Derby

My family and I would like to thank you and the two gentlemen who attended my house for the care provided. The service was professional and I was very pleased with the way they treated me, in my house and also in the ambulance. Thank you once again. Keep up the good work!

Ms W, Spalding, Lincolnshire

I would like to put on record how professional and caring your staff were on every occasion - without exception they have all shown kindness and concern well

beyond their professional duties. A heartfelt “thank you” to you and your staff for making what were very difficult times a little easier to cope with.

Mr G, Nottingham

For the last four years I have been totally reliant on the Patient Transport Service in order to allow me to make my many appointments. Thank you most sincerely for the excellent service I have received. The friendly staff make it almost a pleasure to visit hospital. I would like to reiterate my thanks and wish you every success with your aims.

Here are some extracts from some of the many letters we’ve received from our members recently:

Listening to our members

Members13ft Matters

14Membersft Matters

The NHS belongs to us all

The NHS Constitution brings together in one place for the first time in the history of the NHS, what staff, patients and public can expect from the NHS.

As well as capturing the purpose, principles and values of the NHS, the Constitution brings together a number of rights, pledges and responsibilities for staff and patients alike. These rights and responsibilities are the result of extensive discussions and consultations with staff, patients and public and it reflects what matters to them.

There are two parts to the constitution, the first part is a guide to patients’ rights and pledges, it explains what the constitution means for patients and what they can expect from the NHS. The second part covers the pledges the NHS has made

to staff to help deliver better quality care and to make the NHS a better place to work.

Living the EMAS Values

The pledges and principles in the NHS Constitution are supported by a set of values. Here at EMAS we have worked closely with staff across the organisation to make sure that our values reflect areas that are most important to our staff - making them relevant, meaningful and underpinning everything we do at EMAS.

Respect Respect for our patients and each other

Integrity Acting with integrity by doing the right thing for the right reasons

Contribution Respecting and valuing the contribution of every member of staff

Teamwork Working together and supporting each other

Competence Continually developing and improving our individual competence

To find out more about the NHS Constitution visit our website at www.emas.nhs.uk

Thom Hall, Assistant Communications Manager [email protected]

Pictured: EMAS Values poster

The NHS Constitution

ParamedicsNottinghamLeicesterRutlandNorthamptonLincolnDerbyshireNine NineNineAmbulanceLife savingPatientsCaring CrewGreen

Try and find as many words as you can in our word search!

A bit of fun

ParaTed hides in every issue of FT Matters… did you spot him? Visit www.emas.nhs.uk/ft to let us know!

Find ParaTed!

A bit of fun15ft Matters

EMAiL uS AT: [email protected]

CALL uS oN: 0115 884 5254

ViSiT uS AT: www.emas.nhs.uk/ft

WriTE To uS AT: Foundation Trust Office East Midlands Ambulance Service NHS Trust Trust Headquarters 1 Horizon Place Mellors Way Nottingham Business Park Nottingham, NG8 6PY

We hope you have enjoyed the first issue of our new magazine. We’re always looking for new ways to improve the way we communicate with, engage and involve our members and would love to hear your thoughts. Please get in touch:

If you would like this information in another language or in large print or audio then please call us on 0115 884 5254

design & concept by Fresh* Communications t: 0116 2541351 e: [email protected]

In the event of an emergency – always call 999An emergency situation could include: chest pain, difficulty in breathing, loss of consciousness, severe loss of blood, choking, severe allergic reactions, fitting/convulsions, road traffic collisions.

Patient Advice and Liaison Service (PALS)

Confidential help, advice, support and information on health-related matters to patients, their families and their carers who are using any aspect of the ambulance service.

CALL: 0845 299 4112 EMAiL: [email protected]

FT Matters Magazine

Contacting EMAS



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