Full file at https://fratstock.eu TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false. 1) In the symbolic view of management, managers are seen as directly responsible for an organization's success or failure. 1) _______ 2) The dominant view in management theory suggests that managers are omnipotent. 2) _______ 3) The view of managers as omnipotent is consistent with the stereotypical picture of the take-charge business executive who can overcome any obstacle in carrying out the organization's objectives. 3) _______ 4) The symbolic view of management helps to explain the high turnover among college and professional sports coaches, who are often fired and replaced when their teams perform poorly. 4) _______ 5) In the omnipotent view of management, much of an organization's success or failure is due to forces outside management's control. 5) _______ 6) If an organization subscribes to the symbolic view of management, it is unreasonable to expect managers to have a significant effect on the organization's performance. 6) _______ 7) A manager's role in the omnipotent view of management is to create meaning out of randomness, confusion, and ambiguity. 7) _______ 8) The part of the environment that is directly relevant to achievement of an organization's goals is the specific environment. 8) _______ 9) The term suppliers includes providers of financial and labour inputs. 9) _______ 10) To a national television network like the CBC, your home DVD player could be considered a competitor. 10) ______ 11) Industry conditions are an example of an organization's general environment. 11) ______ 12) Economic conditions are part of the organization's specific environment. 12) ______ 13) Demographic conditions are part of the organization's general environment. 13) ______ 14) The European Union (EU) and the North American Free Trade Agreement (NAFTA) have both created regional trading alliances. 14) ______ 15) The General Agreement on Tariffs and Trade (GATT) was signed in 1992 to create the EU. 15) ______ 16) Through the creation of the EU, each member country now has increased border controls, nationalist policies, and protected industries. 16) ______ 17) The primary motivation for the creation of the EU was to allow Eur opeans
Transcript
Full file at https://fratstock.eu
TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.
1) In the symbolic view of management, managers are seen as directly
responsible for an organization's success or failure.
1) _______
2) The dominant view in management theory suggests that managers are
omnipotent.
2) _______
3) The view of managers as omnipotent is consistent with the stereotypical
picture of the take-charge business executive who can overcome any
obstacle in carrying out the organization's objectives.
3) _______
4) The symbolic view of management helps to explain the high turnover
among college and professional sports coaches, who are often fired and
replaced when their teams perform poorly.
4) _______
5) In the omnipotent view of management, much of an organization's
success or failure is due to forces outside management's control.
5) _______
6) If an organization subscribes to the symbolic view of management, it is
unreasonable to expect managers to have a significant effect on the
organization's performance.
6) _______
7) A manager's role in the omnipotent view of management is to create
meaning out of randomness, confusion, and ambiguity.
7) _______
8) The part of the environment that is directly relevant to achievement of
an organization's goals is the specific environment.
8) _______
9) The term suppliers includes providers of financial and labour inputs. 9) _______
10) To a national television network like the CBC, your home DVD player
could be considered a competitor.
10) ______
11) Industry conditions are an example of an organization's general
environment.
11) ______
12) Economic conditions are part of the organization's specific environment. 12) ______
13) Demographic conditions are part of the organization's general
environment.
13) ______
14) The European Union (EU) and the North American Free Trade
Agreement (NAFTA) have both created regional trading alliances.
14) ______
15) The General Agreement on Tariffs and Trade (GATT) was signed in
1992 to create the EU.
15) ______
16) Through the creation of the EU, each member country now has
increased border controls, nationalist policies, and protected industries.
16) ______
17) The primary motivation for the creation of the EU was to allow Eur opeans
Full file at https://fratstock.euto
reassert
their
position
against
the
industria
l
strength
of the
United
States
and
Japan.
17) ___
___
18) The three original partners of NAFTA are Canada, the United States,
and Mexico.
18) ______
19) NAFTA has strengthened the economic power of all three member
countries.
19) ______
20) Mercosur is a trading alliance between 10 southeast Asian nations. 20) ______
21) The World Trade Organization was formed in 1995 and evolved from
the Maastricht Treaty, an agreement in effect since the end of World
War II.
21) ______
22) The legal-political environment is an important factor of managing in a
foreign environment.
22) ______
23) Only when a country's legal-political environment is unstable or
revolutionary is it of concern to managers.
23) ______
24) Research indicates that organizational culture has a stronger impact on
employees than national culture.
24) ______
25) A command economy is one in which resources are primarily owned
and controlled by the private sector.
25) ______
26) Power distance refers to the degree to which a society encourages
people to be tough, confrontational, assertive, and competitive.
26) ______
27) Multinational corporations maintain significant operations in multiple
countries but are managed from a base in the home country.
27) ______
28) Multinational corporations became commonplace in the mid-1960s. 28) ______
29) By decentralizing management authority to the local country, the
transnational corporation reflects an ethnocentric attitude.
29) ______
30) Transnational corporations run their businesses from their home
country.
30) ______
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31) The borderless organization approaches global business with a
geocentric attitude.
31) ______
32) Importing is an approach to going global that involves making products
at home and selling them overseas.
32) ______
33) Setting up a foreign subsidiary involves a higher degree of risk and
commitment than franchising.
33) ______
34) Stockholders are defined as any constituencies in the organization's
external environment that may be affected by the organization's
decisions and actions.
34) ______
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or
answers the question.
35) What are the two views of managerial impact on the success or failure of
the organization?
35) ______
A) dynamic and reflective
B) symbolic and interactive
C) omnipotent and reflective
D) omnipotent and symbolic
E) reflective and interactive
36) The omnipotent view of management means __________. 36) ______
A) managers are directly responsible for an organization's success or
failure
B) outside forces have the most influence on organizational outcomes
C) the top manager is the only person in charge
D) managers are directly responsible for all internal factors within
their control
E) managers have little or no responsibility for an organization's
success or failure
37) The __________ view of management is consistent with the stereotypical
picture of the take-charge business executive who can overcome any
obstacle in carrying out the organization's objectives.
37) ______
A) dynamic
B) symbolic
C) omnipotent
D) interactive
E) reflective
38) The symbolic view of management means __________. 38) ______
A) successful managers become role models for employees
B) managers are only responsible for those factors that influence
organizational performance
C) managers are directly responsible for an organization's success or
failure
D) employees are directly responsible for an organization's success or
failure
E) managers have only a limited effect on organizational outcomes
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39) Internal constraints that restrict a manager's decision options arise from
__________.
39) ______
A) the rules and policies implemented by top managers
B) the organization's environment
C) the organization's culture
D) the activities of industry competitors
E) the laws and regulations governing workplace practices
40) According to the symbolic view, managers have a(n) __________ effect
on substantive organizational outcomes.
40) ______
A) substantial
B) negative
C) limited
D) moderate
E) unlimited
41) Managers operate within the internal and external constraints imposed
by __________.
41) ______
A) the employees of the organization
B) the organization's culture and environment
C) federal and provincial governments
D) industry regulation
E) the organization's board of directors
42) Despite the existence of both internal and external constraints, managers
can still improve organizational performance by
42) ______
A) introducing new rules and procedures.
B) influencing the organization's culture and environment.
C) electing new government officials at the federal and provincial
levels.
D) delegating more responsibility to employees.
E) redesigning the organization's structure.
43) The external environment consists of the global environment,
__________.
43) ______
A) primary environment, and the general environment
B) organizational culture, and the general environment
C) primary environment, and the secondary environment
D) specific environment, and the general environment
E) national culture, and the specific environment
44) An organization's specific environment __________. 44) ______
A) includes economic and global conditions that may affect the
organization
B) is unique and changes with conditions
C) is determined by the top level of management
D) is the same regardless of the organization's age
E) includes demographic and technological conditions that may affect
the organization
45) The specific environment of organizations consists of external forces that have a
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impact
on
manager
s'
decisions
and
actions.
The main
forces
are
customer
s,
suppliers
,
competit
ors, and
________
__.
45) ___
___
A) pressure groups
B) employees
C) lawyers
D) shareholders
E) legislators
46) Which of the following is an example of a force in the general
environment?
46) ______
A) customers
B) pressure groups
C) demographics
D) competitors
E) suppliers
47) The primary goal of managers when dealing with suppliers is to ensure
a steady flow of __________.
47) ______
A) customers at the distribution outlets
B) industry entrants to help maximize the competition among
suppliers
C) cheap labour to produce products at the lowest possible cost
D) inputs at the lowest price available
E) cash from investors into the organization
48) The Internet is having an impact on determining who an organization's
competitors are because it has __________.
48) ______
A) made the products they sell more valuable to the customer
B) made it more difficult for smaller competitors to compete on a
global scale
C) virtually eliminated geographic boundaries
D) defined the common markets for all industry competitors
E) virtually eliminated the need for shopping malls
49) For an amusement theme park like Paramount Canada's Wonderland in Tor onto,
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insuranc
e
provider
would be
an
example
of which
factor in
its
specific
environ
ment?
49) ___
___
A) government agency
B) pressure group
C) customer
D) competitor
E) supplier
50) For an organization such as a hospital that needs nurses, the labour
union and the local labour market are examples of which factors in its
specific environment?
50) ______
A) government agency and competitor
B) pressure group and supplier
C) customer and special-interest group
D) both are examples of suppliers
E) pressure group and competitor
51) Which of the following is included in an organization's specific
environment?
51) ______
A) demographics
B) interest rates
C) government legislation
D) inflation
E) competitors
52) According to the textbook, the __________ environment includes those
external forces that have a direct and immediate impact on managers'
decisions and actions and are directly relevant to the achievement of the
organization's goals.
52) ______
A) specific
B) general
C) forward
D) secondary
E) primary
53) United Parcel Service represents what factor to Canada Post in its
specific environment?
53) ______
A) supplier
B) government agency
C) competitor
D) pressure group
Full file at https://fratstock.euE) customer
54) Economic conditions include all of the following factors except
__________.
54) ______
A) changes in disposable income
B) stock market fluctuations
C) interest rates
D) federal government legislation
E) inflation
55) Political/legal conditions in Canada include all of the following factors
except __________.
55) ______
A) the competition bureau
B) human rights
C) egg marketing boards
D) interest rates
E) employment equity
56) To a cable television provider like Shaw Cablesystems, a satellite TV
company like Bell ExpressVu would be considered a __________.
56) ______
A) supplier
B) regulator
C) competitor
D) pressure group
E) customer
57) According to our textbook, __________ is having an impact on
determining an organization's competitors because it has virtually
eliminated geographic boundaries.
57) ______
A) the intranet
B) the Internet
C) the local area network
D) video conferencing
E) government legislation
58) Neighbourhood activists who protest against the building of "big box"
stores would be considered which factor in the specific environment for
Wal-Mart or Home Depot?
58) ______
A) government agency
B) competitor
C) pressure group
D) customer
E) supplier
59) The global environment of an organization includes which of the
following?
59) ______
A) pressure groups
B) issues directly relevant to achieving organizational goals
C) stakeholders
D) suppliers
E) demographic conditions
Full file at https://fratstock.eu60) Which of the following is usually part of an organization's general
environment?
60) ______
A) pressure groups
B) competitors
C) suppliers
D) political conditions
E) weather conditions
61) Interest rates, inflation rates, and stock market indexes are all examples
of what factor in an organization's general environment?
61) ______
A) sociocultural
B) legal
C) political
D) economic
E) technological
62) A downturn in contributions from the public to the United Way charity
is an example of the impact from what factor in its general
environment?
62) ______
A) economic
B) global
C) political
D) sociocultural
E) technological
63) The Canadian Human Rights Act is an example of a __________. 63) ______
A) sociolegal condition
B) sociocultural condition
C) political/sociological condition
D) demographic condition
E) political/legal condition
64) Which Act makes it illegal for employers to discriminate on the basis of
race, national or ethnic origin, colour, religion, age, sex, marital status,
mental or physical disability, or sexual orientation?
64) ______
A) Canada's Employment Equity Act
B) Canada's Competition Act
C) Canadian Charter of Rights and Freedoms
D) Canadian Civil Liberties Act
E) Canadian Human Rights Act
65) Sociocultural conditions consist of the __________. 65) ______
A) level of unemployment and real economic incomes of workers
B) changing expectations of the society in which organizations
operate
C) laws that govern human rights and the competitive activities of
organizations in a society
D) demographic profiles of an organization's suppliers
E) socialization processes that help to maintain organizational
cultures
66) When researchers discovered a link between trans fatty acids and heart disease,
Full file at https://fratstock.eumany
consume
rs
became
concerne
d. As a
result,
Ontario-
based
Voortma
n's
Cookies
decided
to
eliminate
all trans
fats from
its
products.
Voortma
n's was
respondi
ng to
changing
________
__
conditio
ns.
66) ___
___
A) economic
B) competitive
C) political/legal
D) technological
E) sociocultural
67) As employees have begun to seek more balance in their lives,
organizations have had to adjust by offering family leave policies, more
flexible work hours, and even on-site child care facilities. This is an
example of how changing __________ conditions can affect an
organization.
67) ______
A) economic
B) sociocultural
C) political/legal
D) technological
E) demographic
68) As more consumers have become aware of the use of rendered feed and
the poor treatment of chickens in many large-scale poultry farms, some
farm managers have switched to all-natural feed and "free range"
breeding methods. This is an example of how changing __________
conditions can affect an organization.
68) ______
A) demographic
B) technological
Full file at https://fratstock.euC) sociocultural
D) economic
E) political/legal
69) Human resources managers are increasingly using the Internet to search
for qualified candidates through on-line résumé systems and
job-posting websites. This is an example of how changing __________
conditions can affect an organization.
69) ______
A) economic
B) political/legal
C) technological
D) sociocultural
E) demographic
70) Which of the following demographic groups includes individuals who
were born between the years 1946-1964?
70) ______
A) the Depression group
B) the baby boomers
C) Generation Y
D) the World War II group
E) Generation X
71) According to the textbook, the members of which one of the following
demographic groups are thinking, learning, creating, shopping, and
playing in fundamentally different ways that are likely to greatly impact
organizations and managers?
71) ______
A) Generation Y
B) the Depression group
C) Generation X
D) the World War II group
E) the baby boomers
72) For most organizations, the most rapidly changing factor has been
__________ conditions.
72) ______
A) technological
B) political/legal
C) economic
D) global
E) sociocultural
73) The enhanced speed and quality of managerial decision making due to
improvements in office automation is an example of the impact of which
general environmental factor?
73) ______
A) global
B) demographic
C) technological
D) sociocultural
E) political
74) Through the creation of the EU, member countries now have
__________.
74) ______
A) government subsidies
Full file at https://fratstock.euB) a single market
C) protected industries
D) nationalistic policies
E) border controls
75) The primary motivation for the countries of the EU joining together was
to reassert their economic position against the strength of the United
States and __________.
75) ______
A) Russia
B) Canada
C) China
D) Mexico
E) Japan
76) Today, exports to the United States are equivalent to about __________
of Canada's GDP.
76) ______
A) 80 percent
B) one-half
C) 90 percent
D) one-third
E) 70 percent
77) Which of the following is a trading alliance of Southeast Asian nations? 77) ______
A) NAFTA
B) FTAA
C) Southern Cone Common Market
D) ASEAN
E) Mercosur
78) Which of the following is a multilateral trading system formed in 1995? 78) ______
A) GATT
B) Mercosur
C) ASEAN
D) WTO
E) NAFTA
79) The WTO is a global organization that evolved from __________. 79) ______
A) EEC
B) the Maastricht Treaty
C) GATT
D) ASEAN
E) NAFTA
80) Canada's economy is best described as __________. 80) ______
A) a command economy with some private sector control
B) a command economy with no private sector control
C) a market economy with no government control
D) a command economy with some government control
E) a market economy with some government control
81) Three economic issues that a global manager might need to understand
include __________.
81) ______
Full file at https://fratstock.euA) employment laws, currency exchange rates, and political stability
B) inflation rates, tax policies, and political stability
C) tax policies, employment laws, and cultural differences
D) tax policies, political stability, and cultural differences
E) currency exchange rates, inflation rates, and tax policies
82) From a cultural standpoint, research indicates that __________ has a
greater effect on employees than __________.
82) ______
A) national culture; employment law
B) national culture; organizational culture
C) organizational culture; national culture
D) employment law; religion
E) organizational culture; religion
83) The cultural dimension of __________ measures the degree to which the
members of a society expect power to be unequally shared.
83) ______
A) in-group collectivism
B) uncertainty avoidance
C) humane orientation
D) assertiveness
E) power distance
84) The cultural dimension of __________ measures the degree to which a
society relies on social norms and procedures to alleviate the
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