Fully Automated /Touchless Real Time FMLA Tracking and

Reporting System with Optional Outsourced

Administration (U.S. Only

HR Specialty Products & Services Catalogue Executive Summary

A No Frills Distillation of Vendor’s Marketing Collateral

Thomas A Ference

President & CEO

Human Resources Mining & Distribution Co

Locating, Validating and Accelerating HR  Innovation

 

Office: 219-662-0201

Cell: 630-240-2583

Fax: 219-661-0236

e-mail: tference@hrmdco.com

Website: www.hrmdco.com

Fully Automated /Touchless Real Time FMLA Tracking and Reporting System with

Optional Outsourced Administration (U.S. Only)

• Generally the STD carriers are claims adjudicators that have as an accommodating afterthought, bolted on Claims Administration Service emanating from a call center.

• Instead, this specialized Claims-Administration-Services-Only (i.e. no claims adjudication services ) delivers a 13+ years-in-the-development and refinement, proprietary IVR front-ended, FMLA tracking, management and reporting system.

• This system serves as the gateway front end for the client’s current FMLA administrator or vendor to provide fully-outsourced

FMLA System Features • A single 24/7 call-in system for all employee absences with

integrated IVR & FMLA• Integrates FMLA, STD, Worker’s Comp identification with

tracking of continuous and intermittent leave occurrences and maintaining of employee FMLA leave time balances

• Automatically approves / denies claims and delivers all FMLA documentation including mailing EE certification forms to employee via registered mail with PDF copies to employer

• Sends immediate e-notifications to all who need to know about an absence

• Completes all FMLA time tracking with payroll time coordination

• Completes FMLA Certifications by making direct inquiry to employees and their qualified health care providers

• Auto identifies problematic absentee patterns via dashboards• Sends auto-notices to employees re-certify under the law

FMLA System Benefits

• Stems misused or abusive and fraudulent FMLA claims• Reduces & simplifies demand on HR staff and Supervisors • Reduces HIPAA violations• Protects legitimate FMLA leaves• Provides assurance that FMLA is being properly managed and

is compliant with up-to-date state and federal D.O.L. guidelines

• Monitors employee intermittent leaves for abuse / suspect claims so as to control absence costs

• Creates “Sentinel Effect” for all employees on employer’s behalf that automatically reduces absences

FMLA Call-in Process –The Employee:

• has an unscheduled absence• calls off by telephone to IVR attendance management

number• is identified through their personal ID code (badge

number, etc.)• follows the customized script and answers with

touch tone telephone prompts• is provided with claims number for tracking and SHC

link• Is given a confirmation number for proof of call

Two Versions of the System to Meet Specific Needs

Management Function Complete Service Supplemental Service Direct capture of all planned and unplanned absences XDirect capture of FMLA planned and unplanned absences X XPolicy Review & Consultation X X Real-time absence communication XAll FMLA notice/document distribution X X Eligibility & entitlement calculations X XFull Certification Support X X Full Absence Capture XFull FMLA Absence Capture X XComprehensive Reporting X X Manager Training X X Leave coordination with payroll data X XIntermittent Leave Management X X Authentication & Clarification X X Federal & State compliance X X Coordination with Disability & WC X X

Robust FMLA Management Reporting

Next Steps• This product/service is contained in the HR Specialty

Products & Services Catalogue™ • Operational level details about this particular service

provider can be obtained in conference with the vendor• The HR Mining &Distribution Co. is an independent and

contracted representative of the vendor• Upon your request, we will arrange for an introduction

that can range from a simple, quick conference call to a services overview / system demo

• Tom Ference 219-662-0201 (Chicagoland area) or tference@hrmdco.com

• Thank you for your potential interest in this fresh thinking