Date post: | 05-Dec-2014 |
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Oracle Fusion CRM Effective – Efficient – Easy
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The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decision. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
Outline
CRM Trends in 2012
Introducing Fusion
Customer References
Oracle’s Vision for CRM
Mainframes Client-Server Web 2.0 Web 1.0
Time Sharing On Premise Cloud Based
1980s 1990s 2000s 2010s
Evolution of Applications Last 30 Years
1990s 2000s 2010s
Transact Analyze Empower
Evolution of CRM
Access Anywhere
Desktop Online and
Offline Outlook
Smartphone or Tablet
Public Cloud
Hybrid
On Premise
Private Cloud
Flexible Deployment Options
Oracle’s Vision For CRM
1,000 Customers (CAB’s/Fusion Strategy Council)
4,000 Hours (Design/Validation)
Listening to Customers
The Principles of Fusion Applications
• Started with a Modern Platform
• Embedded Best Practices Based On Hundreds of Years of Learning
• Designed for Modularity and Co-Existence with Other Applications
• Reinvented the User Experience
• Made It Ready for the Cloud
The Making of Fusion CRM
Best Practice Business Processes Based Upon Hundreds of Years of Learning
Peoplesoft, E-Business Suite, Siebel, and JD Edwards
Infused with Web 2.0
Role-Based User Experience, Collaboration, Interactive Business Intelligence
Built on Oracle Fusion Middleware
Industry Leading, Open Standards-Based Platform
Easy Effective Efficient
Fusion CRM
Sales Planning
Territory Management
Campaign Management
Incentive Compensation Sales Predictor
Lead Management
Opportunity Management
Customer Center
Desktop Integration
Sales Prospecting Sales Productivity
Quota Management
Channel Management
Customer Data Management
Contracts
Sales Extensibility
Forecasting Sales Campaigns Mobile Sales Activity Streams
Fusion CRM An Enterprise Suite
What If… Your CRM System Did the Prospecting for You?
Effective
What If… You Could Drive Higher Sales Performance?
Efficient
Access to all of your customer information
What If… You Could Access Your CRM Data Anywhere?
Available in Microsoft Outlook
On your favorite mobile devices
Easy
Forecasting
How Does Sales Respond….
Territory Management
Quota Management
Incentive Compensation
Sales Predictor
Predict Market Potential
Design and Align Territories
Set and Vet Quotas
Incent Sales Behavior
Manage Forecasting
Analyze sales/channel
strategy
Set new quotas accordingly
Align incentives with
quota
Estimate new product
forecasts
A New Product is Launched
Estimate potential sales
Fusion Applications Numerous World Class Customers