The Future Of Business Collaboration Richard Jenner Senior Solutions Marketing Manager Avaya #ucexpo #avaya
Transcript
1. The Future Of Business Collaboration
Richard Jenner
Senior Solutions Marketing Manager
Avaya
#ucexpo
#avaya
2. Unified Communications Helping Usdo More with Less
DO MORE
Enhance productivity and customer satisfaction
Work anywhere
WITH LESS
Reliability
Limited IT resources
Ability to expand and extend
Lower OPEX & TCO
Complexity
Outages
3. Your Communications JourneyEmpowering the business
user
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Tomorrow
USER-CENTRIC
Today
ORGANIZATION-CENTRIC
Previously
NETWORK-CENTRIC
Enablers:
Web 2.0,
Personalization,
Social Networks
Business Benefit:
User Empowerment,
User & Business Productivity,
Competitive Advantage
Enablers:
Mobility, Collaboration, Video
Business Benefit:
Customer Service,
Employee Productivity
Enablers:
Network
Business Benefit:
Total Cost of Ownership,
Operational Efficiencies
4. Market Trends(Whats going on out there?)
The Continued Evolutionof Devices
Consumer Led- User Centric
The Rise of Social Media in Business
Blur Between Consumer & Work Environments
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5. What Else Has Changed?
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We Communicate and
6. Mix of synchronous and asynchronous at the same time
7. The rapid rise of the social network in the enterprise
8. People-centric contacts
9. contact history
10. HD Video to the desktop and even the living room
11. We dont just talk anymore
12. Synchronous or asynchronous
13. Social networks are for kids
14. The phone book is dead
15. We have fallen off the call log
16. Video is difficult, expensive and for the boardroom
only
Collaborate
Contextual
17. Contextual Collaboration means
Knowledge about the other person/people present
Knowledge about the documents we may have shared or worked on
Knowledge about the websites we have visited
Knowledge of the social media interactions weve had
Meeting, E-mail & calendar history
Using the right medium at the right time (and being able to change
medium mid conversation)
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Collaboration does not necessarily mean multi-party. Collaboration
could be two people
18. Delivering A UC Experience - Thats Truly Inclusive Of
Video
Removing the barriers to adoption
Easier for the user
19. Easier for IT
20. Less Expensive
Some Drivers for Convergence of Video into UC Networks
Seamless Multi-Media Experience
21. People operate video endpoints as they do other
endpoints
22. dialing plan, directory, routing - divert to VM
23. Single management system
24. Blend multiple communications modes into business apps,
e.g. web 2.0
2010 Avaya Inc. All rights reserved.
25. What Business Say is Important About Communication
Communications that are built for me and are available
anywhere
Dont repeat history - have it at your fingertips
Communicate effectively with MY device of choice
The Customer
Get closer tomy customers
Resolve problems faster
Increasemy teams productivity
Faster timeto market
Line of Business/ Business User
Rapid deployment of new features and applications to meet business
needs
Lower ongoing operating expenses and improved TCO
Lower risk upgrades, implementations, and integrations
IT
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26. Changing the way we work by transforming the user
experience;
delivering the right tools and context to each user
Avaya People-Centric Vision
From media and task centric
to people centric
2010 Avaya Inc. All rights reserved.
27. The Avaya(TM) Flare Experience
28. Leverage current infrastructure while building for the
future, without compromising uptime
A SIP architecture to integrate across platforms
29. Maintain voice reliability & uptime
30. Protecting customer investment whilst helping to provide
new capabilities
SIP-BasedInfrastructure
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2010 Avaya Inc. All rights reserved.
31. Deliver the right set of tools by role, through the
interface that is right for the user
User based profiles
32. Centralized delivery of capabilities
33. Robust integrations
34. Keep current interface?
35. Avaya Flare Experience
36. Easy to use contextual collaboration
SIP-BasedInfrastructure
SMS
SMS
2010 Avaya Inc. All rights reserved.
37. Capitalize on new applications through quick integration to
rapidly deliver business value
Quickly create and centrally distribute new applications
38. Communication enable existing applications and
processes
39. Robust SDK
40. Integrate once and leverage across the multi-vendor
environment
Sequenced Applications
SIP-BasedInfrastructure
SMS
SMS
2010 Avaya Inc. All rights reserved.
41. Delivering on Centers of Customer Value
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People-centric experiences
Enterprise-wide architecture
Open business application integration
SYSTEMMANAGER
Centralized management
42. In Summary
Enterprise workers are also consumers
Experience is important
Avaya Flare(TM) on the ADVD today - Tomorrow?
Video should be democratised and released from the boardroom
Social Media is an important element of the future UC
experience
IM alone is not the answer to instant communications
A communications strategy should consider all forms of
communication (real time, near real time, non real time)
A future proofed architecture, should allow an agile approach
to changing business and communication needs
43. Multi-Vendor and encompassing Consumer and Enterprise
Applications/Devices
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44. 16
Contact Me
Richard Jenner [email protected]
+44 1483 309082
@Avaya_UK