1. 1. The Future Of Business Collaboration
   Richard Jenner
   Senior Solutions Marketing Manager
   Avaya
   #ucexpo
   #avaya
   
2. 2. Unified Communications Helping Usdo More with Less
   DO MORE
   Enhance productivity and customer satisfaction
   Work anywhere
   WITH LESS
   Reliability
   Limited IT resources
   Ability to expand and extend
   Lower OPEX & TCO
   Complexity
   Outages
   
3. 3. Your Communications JourneyEmpowering the business user
   3
   Tomorrow
   USER-CENTRIC
   Today
   ORGANIZATION-CENTRIC
   Previously
   NETWORK-CENTRIC
   Enablers:
   Web 2.0,
   Personalization,
   Social Networks
   Business Benefit:
   User Empowerment,
   User & Business Productivity,
   Competitive Advantage
   Enablers:
   Mobility, Collaboration, Video
   Business Benefit:
   Customer Service,
   Employee Productivity
   Enablers:
   Network
   Business Benefit:
   Total Cost of Ownership,
   Operational Efficiencies
   
4. 4. Market Trends(Whats going on out there?)
   The Continued Evolutionof Devices
   Consumer Led- User Centric
   The Rise of Social Media in Business
   Blur Between Consumer & Work Environments
   4
   
5. 5. What Else Has Changed?
   5
   
   • We Communicate and
   • 6. Mix of synchronous and asynchronous at the same time
   • 7. The rapid rise of the social network in the enterprise
   • 8. People-centric contacts
   • 9. contact history
   • 10. HD Video to the desktop and even the living room
   • 11. We dont just talk anymore
   • 12. Synchronous or asynchronous
   • 13. Social networks are for kids
   • 14. The phone book is dead
   • 15. We have fallen off the call log
   • 16. Video is difficult, expensive and for the boardroom only
   Collaborate
   Contextual
   
6. 17. Contextual Collaboration means
   Knowledge about the other person/people present
   Knowledge about the documents we may have shared or worked on
   Knowledge about the websites we have visited
   Knowledge of the social media interactions weve had
   Meeting, E-mail & calendar history
   Using the right medium at the right time (and being able to change medium mid conversation)
   6
   Collaboration does not necessarily mean multi-party. Collaboration could be two people
   
7. 18. Delivering A UC Experience - Thats Truly Inclusive Of Video
   Removing the barriers to adoption
   
   • Easier for the user
   • 19. Easier for IT
   • 20. Less Expensive
   Some Drivers for Convergence of Video into UC Networks
   
   • Seamless Multi-Media Experience
   • 21. People operate video endpoints as they do other endpoints
   • 22. dialing plan, directory, routing - divert to VM
   • 23. Single management system
   • 24. Blend multiple communications modes into business apps, e.g. web 2.0
   2010 Avaya Inc. All rights reserved.
   
8. 25. What Business Say is Important About Communication
   Communications that are built for me and are available anywhere
   Dont repeat history - have it at your fingertips
   Communicate effectively with MY device of choice
   The Customer
   Get closer tomy customers
   Resolve problems faster
   Increasemy teams productivity
   Faster timeto market
   Line of Business/ Business User
   Rapid deployment of new features and applications to meet business needs
   Lower ongoing operating expenses and improved TCO
   Lower risk upgrades, implementations, and integrations
   IT
   8
   
9. 26. Changing the way we work by transforming the user experience;
   delivering the right tools and context to each user
   Avaya People-Centric Vision
   From media and task centric
   to people centric
   2010 Avaya Inc. All rights reserved.
   
10. 27. The Avaya(TM) Flare Experience
    
11. 28. Leverage current infrastructure while building for the future, without compromising uptime
    
    • A SIP architecture to integrate across platforms
    • 29. Maintain voice reliability & uptime
    • 30. Protecting customer investment whilst helping to provide new capabilities
    SIP-BasedInfrastructure
    11
    2010 Avaya Inc. All rights reserved.
    
12. 31. Deliver the right set of tools by role, through the interface that is right for the user
    
    • User based profiles
    • 32. Centralized delivery of capabilities
    • 33. Robust integrations
    • 34. Keep current interface?
    • 35. Avaya Flare Experience
    • 36. Easy to use contextual collaboration
    SIP-BasedInfrastructure
    SMS
    SMS
    2010 Avaya Inc. All rights reserved.
    
13. 37. Capitalize on new applications through quick integration to rapidly deliver business value
    
    • Quickly create and centrally distribute new applications
    • 38. Communication enable existing applications and processes
    • 39. Robust SDK
    • 40. Integrate once and leverage across the multi-vendor environment
    Sequenced Applications
    SIP-BasedInfrastructure
    SMS
    SMS
    2010 Avaya Inc. All rights reserved.
    
14. 41. Delivering on Centers of Customer Value
    14
    People-centric experiences
    Enterprise-wide architecture
    Open business application integration
    
    SYSTEMMANAGER
    Centralized management
    
15. 42. In Summary
    Enterprise workers are also consumers
    Experience is important
    Avaya Flare(TM) on the ADVD today - Tomorrow?
    Video should be democratised and released from the boardroom
    Social Media is an important element of the future UC experience
    IM alone is not the answer to instant communications
    A communications strategy should consider all forms of communication (real time, near real time, non real time)
    
    • A future proofed architecture, should allow an agile approach to changing business and communication needs
    • 43. Multi-Vendor and encompassing Consumer and Enterprise Applications/Devices
    15
    
16. 44. 16
    Contact Me
    Richard Jenner
    rjenner@avaya.com
    +44 1483 309082
    @Avaya_UK
    
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