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Future of business collaboration

Date post: 21-Jun-2015
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The Future Of Business Collaboration Richard Jenner Senior Solutions Marketing Manager Avaya #ucexpo #avaya
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  • 1. The Future Of Business Collaboration
    Richard Jenner
    Senior Solutions Marketing Manager
    Avaya
    #ucexpo
    #avaya

2. Unified Communications Helping Usdo More with Less
DO MORE
Enhance productivity and customer satisfaction
Work anywhere
WITH LESS
Reliability
Limited IT resources
Ability to expand and extend
Lower OPEX & TCO
Complexity
Outages
3. Your Communications JourneyEmpowering the business user
3
Tomorrow
USER-CENTRIC
Today
ORGANIZATION-CENTRIC
Previously
NETWORK-CENTRIC
Enablers:
Web 2.0,
Personalization,
Social Networks
Business Benefit:
User Empowerment,
User & Business Productivity,
Competitive Advantage
Enablers:
Mobility, Collaboration, Video
Business Benefit:
Customer Service,
Employee Productivity
Enablers:
Network
Business Benefit:
Total Cost of Ownership,
Operational Efficiencies
4. Market Trends(Whats going on out there?)
The Continued Evolutionof Devices
Consumer Led- User Centric
The Rise of Social Media in Business
Blur Between Consumer & Work Environments
4
5. What Else Has Changed?
5

  • We Communicate and

6. Mix of synchronous and asynchronous at the same time 7. The rapid rise of the social network in the enterprise 8. People-centric contacts 9. contact history 10. HD Video to the desktop and even the living room 11. We dont just talk anymore 12. Synchronous or asynchronous 13. Social networks are for kids 14. The phone book is dead 15. We have fallen off the call log 16. Video is difficult, expensive and for the boardroom onlyCollaborate
Contextual
17. Contextual Collaboration means
Knowledge about the other person/people present
Knowledge about the documents we may have shared or worked on
Knowledge about the websites we have visited
Knowledge of the social media interactions weve had
Meeting, E-mail & calendar history
Using the right medium at the right time (and being able to change medium mid conversation)
6
Collaboration does not necessarily mean multi-party. Collaboration could be two people
18. Delivering A UC Experience - Thats Truly Inclusive Of Video
Removing the barriers to adoption

  • Easier for the user

19. Easier for IT 20. Less ExpensiveSome Drivers for Convergence of Video into UC Networks

  • Seamless Multi-Media Experience

21. People operate video endpoints as they do other endpoints 22. dialing plan, directory, routing - divert to VM 23. Single management system 24. Blend multiple communications modes into business apps, e.g. web 2.0 2010 Avaya Inc. All rights reserved.
25. What Business Say is Important About Communication
Communications that are built for me and are available anywhere
Dont repeat history - have it at your fingertips
Communicate effectively with MY device of choice
The Customer
Get closer tomy customers
Resolve problems faster
Increasemy teams productivity
Faster timeto market
Line of Business/ Business User
Rapid deployment of new features and applications to meet business needs
Lower ongoing operating expenses and improved TCO
Lower risk upgrades, implementations, and integrations
IT
8
26. Changing the way we work by transforming the user experience;
delivering the right tools and context to each user
Avaya People-Centric Vision
From media and task centric
to people centric
2010 Avaya Inc. All rights reserved.
27. The Avaya(TM) Flare Experience
28. Leverage current infrastructure while building for the future, without compromising uptime

  • A SIP architecture to integrate across platforms

29. Maintain voice reliability & uptime 30. Protecting customer investment whilst helping to provide new capabilitiesSIP-BasedInfrastructure
11
2010 Avaya Inc. All rights reserved.
31. Deliver the right set of tools by role, through the interface that is right for the user

  • User based profiles

32. Centralized delivery of capabilities 33. Robust integrations 34. Keep current interface? 35. Avaya Flare Experience 36. Easy to use contextual collaborationSIP-BasedInfrastructure
SMS
SMS
2010 Avaya Inc. All rights reserved.
37. Capitalize on new applications through quick integration to rapidly deliver business value

  • Quickly create and centrally distribute new applications

38. Communication enable existing applications and processes 39. Robust SDK 40. Integrate once and leverage across the multi-vendor environmentSequenced Applications
SIP-BasedInfrastructure
SMS
SMS
2010 Avaya Inc. All rights reserved.
41. Delivering on Centers of Customer Value
14
People-centric experiences
Enterprise-wide architecture
Open business application integration

SYSTEMMANAGER
Centralized management
42. In Summary
Enterprise workers are also consumers
Experience is important
Avaya Flare(TM) on the ADVD today - Tomorrow?
Video should be democratised and released from the boardroom
Social Media is an important element of the future UC experience
IM alone is not the answer to instant communications
A communications strategy should consider all forms of communication (real time, near real time, non real time)

  • A future proofed architecture, should allow an agile approach to changing business and communication needs

43. Multi-Vendor and encompassing Consumer and Enterprise Applications/Devices15
44. 16
Contact Me
Richard Jenner
[email protected]
+44 1483 309082
@Avaya_UK
45. 17


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