Future of Performance management

Performance management: the futureIngrid Koehler

Sept 2010 www.local.gov.uk

Tuesday, 21 September 2010

The future of performance management is uncertain• Regulatory

framework?• How local is local?• PIs?• Cutting not

improving?

www.local.gov.uk By lanx1983


http://www.flickr.com/photos/lanx/

http://www.flickr.com/photos/lanx/

But some things are clear

• Place• Stronger emphasis on VFM• Openness• Accountability• Principles are still in place, but process must

change• more important than ever from a risk

management perspective• ...and support is in your hands


Priorities for PM improvement

0

5

10

15

20

Improve PM ProcessPresentation ServicesData quality and softwareCulture changePerformance reportingCommunications of perf informationPM in Partnerships Governance


Feedback from Improvement Services• Measurement not management• Need for strategic leadership• Efficiency now is whole new territory• Integrating service and financial planning

within prioritisation• The technology can be a distraction• Help with tools and techniques (e.g. OBA)• Workforce planning and PM


What needs to change

• Break out of the mechanical approach to cope with more flexible and organic situations, chaos and complexity, systems thinking etc.

• To see Performance management as an integral part of the way improvement and innovation actually happen rather than as if it can stand on its own

• Performance management as a way to manage performance down, while minimising risk


How things are going to change

Open performance, open data and open support

By opensourceway


http://www.flickr.com/photos/opensourceway/

http://www.flickr.com/photos/opensourceway/

What is open?

Open is social.

So what is social media?


As common as gossip

Gossip_bench by ercwttmn on Flickr


As revolutionary as the printing press

The original moveable type by Purdman1 on Flickr


No need for tech fear

The tools are simple

Anyone can do it, most people do

More important to know your stuff, than your code


Is it about the tools?


Don’t be fooled by the tools

Collaboration

TalkPeople

Think of social as civic


Using social media for PM

Understanding needs

Consulting on priorities

Doing it!

Reporting performance

Accountability


Listening to citizens

Monitoring social media conversations

Strategic engagement


Consulting on priorities

Online/offline consultation

Targeted campaigns


Making savings


Issues based campaigns


Maps and geographic mashups

Better understanding

need v. Provision gaps

User input to maps adding extra

value


Behaviour change via Social media

• Social marketing for behaviour change can benefit from easy to pass on, inexpensive or user produced viral campaign content.

• Sussex Safer Roads, Embrace Life video


Information provision

Councils in Staffordshire

providing hygiene ratings

Restaurant customers provide

reviews


Reporting performance

Web based reporting

Not usually very ‘social’

Still some way to go


Open performance: CapStat

http://capstat.oca.dc.gov/


http://capstat.oca.dc.gov

http://capstat.oca.dc.gov

Two way performance exchange


Qualitative performance

Humanising performance

Real stories

Doesn’t have to be online

Photo credit: Erik Hersman on Flickr


Accountability

Explaining performance

Transparency

A platform to discuss http://leaderlistens.com Mike Freer, Barnet


http://leaderlistens.com/

http://leaderlistens.com/

The next phase of the web and the real opportunity to save money, enhance democracy and improve services

Photo: Hegemonx

Open data


Value of open data

Linked data• Ability to link relevant data to make something even more

Public data• Inherent value (transparency, democracy)• Cool, high value, customer-focused apps

Citizens in control• Ability to manage your own data• Implications for health and social care


Open data agenda


30


It’s not just expenditure data


Linked data

32

via Paul Davidson of LeGSB


Open and linked data

• Open data isn’t always linked• Linked data doesn’t have to be open• Open data requires ‘machine readable’

formats• Linked data requires some fiddly technical

stuff, but means we’ll get more use from our data


Open Support

Social media enabled practice development

Photo: wildxplorer


Productivity programme

• Data and transparency strand• Skills• Unit cost data• Benchmarking tools• Leading practice examples• ‘New media’


Lots of information to support PM


But little connectivity


Building on existing success

Policy and Performance, 3000+ members, 2009 CoP

of the Year

Collaborative content

www.communities.idea.gov.ukPolicy and Performance CoP


Popularity to collaboration

Popular content (top 10 every week)

Collaborative to a point

Content good but “dusty”

Ripe for new sector driven content


A PM wikipedia


Spotlight on performance?

41By Joelk75


http://www.flickr.com/photos/75001512@N00/

http://www.flickr.com/photos/75001512@N00/

A model for open supportPerformance management

CoPs Blogging Linked data Wiki

Social reporting

Conversations

Peer support Peer review

Improvement and Efficiency

Benchmarks


Knowledge Hub

Apps, plug-ins,widgets

Blogosphere Twitterverse

Websites

Personalisation

RSS/Aggregation

MobilePhoneApps

Datasets

CoPs KnowledgeWorkers

HUBK


Contact me

• [email protected]• www.twitter.com/ingridk• www.ideapolicy.wordpress.com• www.communities.idea.gov.uk• www.slideshare.net/ingrid_k


mailto:[email protected]

mailto:[email protected]

http://www.twitter.com/ingridk

http://www.twitter.com/ingridk

http://www.ideapolicy.wordpress.com






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Future of Performance management

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