1. Future of Retail Kinship, Relationship, Partnership Accelerating possibilities with CustomersDr Patrick Dixon Chairman Global Change Ltd

2. OnewordwilldriveyourFUTURE......notpoli6cs,economyoreventechnology 3. WGP1980-2013(%,constantprices)Global economy never stopped growing 4. 2003-2014 GDP Mexico,Brazil andUS 5. MexicoRetailGrowth 6. VietnamGDP1985-2011 7. >40% WDP by 2015 Asia powering growth IMF - adjusted for Purchasing Power Parity 8. Text 9. Future retail is all aboutEMOTION 10. Kinship meansunderstandingwhatreally maUerstoeachcustomer,howthey feel,becominganexpertfriend 11. 13 12. Crea6ngahugeWowwithSCALE CHOICE 13. Soriana, Cencosud, Casino (CBD, Exito), Carrefour and Wal-Mart 14. TurnretailstoreintoaLeisure Experience 15. Beingavailableto eachcustomer ontheirjourney 16. ....butlooklikeyouhavesomethingtodo 17. Click to edit Master text styles 18. Click to edit Master text styles 19. Excite them ONLINE 20. 33%inUKdontwatchliveTV 21. 70mpeopleonlineinMexico 5mtabletusers 30msmartphones-up49%pa 60%of25-34yearolds (Googlereport2013) 22. Information Revelation 23. 1trillionpagesamonth 24. e-commercehit $1.5trillionin2014-growing17%pa 12%ofallretailinUK-halfonmobiles 25. GetMOBILE 26. Click to edit Master text styles 27. Mobile: MORE THAN A CHANNEL 28. Mobile 6m new mobile users in Mexico in 2014 28% population - highest in Latin America 29. Mobile Mexico mobile ad spend $173m in 2014 Up by 87% in 12 months 30. Loca6onMarke6ngisnextBIGTHING 31. PriceComparison willincrease 32. Mobile Payments MaUer 33. >200millionmobilepayments >$160bn 34. Kenya-17mcustomers $9bnpa->33%GDP 35. 2mbusinessesuse SQUARE inUS55 36. TelcoBanks Free mobile devices calls / web / TV / games / pay Higher income model201020132015 37. FusionOn-Oline 38. Online / physical worlds become one Research online - buy in store Buy online - deliver to store Buy in store - deliver at home Go to store, researchand order online 39. Over4000roadhauliersinEU1.3bnhomedeliverede-comitemsinUK ayear(+12%pa) 40. 3000 Parcel Shops in UK in 12 months Chosen by up to 50% customers for deliveries 61 41. 62 42. FASTER delivery 43. Goldstandard: 10amordersfor3pmDelivery10am orders for 3pm Delivery 44. Internet of Things 45. Big Data90% all global data generated in last 2 years 46. Big Data sharing allows shift from Marketing to Smart Advice 47. CustomerKinship Speed Scale GreatPrice ExpertFriend SharedInsight Experience SupportRequirescloserPartnerships 48. Future of Retail Kinship, Relationship, PartnershipDr Patrick Dixon Chairman Global Change Ltd