Date post: | 09-Dec-2014 |
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1 Copyright © 2013 Tata Consultancy Services Limited
Future of the Workplace Ashok Krish Head, TCS Innovation Labs – Web 2.0
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My Google Footprint
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My Unofficial Social Networks
4 My Resume
5 My Unofficial Thoughts
6 My Photos
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My Reading List
My Reading List
8 My Music
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TCS CONFIDENTIAL 9 9
Krish Ashok Ruby on Rails
Open Source
iPhone Dev Collaboration Knowledge Mgmt
Violin
Innovation
Guitar Cello
Head, TCS Innovation Labs – Web 2.0
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TCS CONFIDENTIAL 10 We live in beautiful houses
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TCS CONFIDENTIAL 11 In large, ugly cities
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TCS CONFIDENTIAL 12
And drive beautiful cars
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TCS CONFIDENTIAL 13
In the most nightmarish traffic
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TCS CONFIDENTIAL 14
And work in beautiful office buildings
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Only to use the most unusable software
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The nature of enterprises is changing in unprecedented ways. Software is now everywhere
Software Design Design of Software
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So fixing Software goes a long way. It impacts processes and yes, culture too
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Information is real time
Online footprint is reputation
Identity is collaboratively managed
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People share first, think later
Social filtering > expert recos
Dunbar’s number > 140
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Conversations > Brand message
Connections > Designations
Continuous Partial Attention
21 The Consumer Digital Experience
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2007 – the first year of college grads who do not remember an
era without the internet
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The Flexible Workplace
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The DIY Work Culture
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The Social Enterprise
26 The Mobile Workplace
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10 Design patterns for the Workplace of the Future
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I am the Workplace
Ambient Awareness
Work is Play
Nodes in a Network
Virtual Teams
Cost of Coordination
Spam and Noise
Play is play
Social Savviness
Accountability
Patterns Anti-patterns
29 1. I am the Workplace
30 Device Independent
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Ubiquitous Access
32 There’s an app for that
33 Location Independent
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I am the Workplace
§ Access to enterprise knowledge & transactions from anywhere on any device
§ BYOD
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36 3. Ambient Awareness
37 Social Networks & Expertise graphs
38 Communities of Practice
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Experts from the edges
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Ambient Awareness
§ The Social Intranet – personalized knowledge streams over transactions
§ Expertise and interest graphs § Strong and Weak networks § Public by default, private by choice § Neutralizing the “I have contacts” advantage
41 4. Noise and Spam
42 5. Work is Play
43 Badges & Leaderboards
44 The Social Helpdesk
45 Curate your identity
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Work is Play
§ Gamification – Persuasive design – Empathic design – Intrinsic Motivation – Crowd computing
47 6. Play is Play
48 7. Nodes in a Network
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Nodes in a Network
§ Subliminal flattening of hierarchies § Dunbar’s number ++
50 8. Social Savviness
A common anti-pattern in social networks is the emergence of the social-savvy yet non-value adding individual. This, inside an enterprise can be a problem from the point of view of talent identification.
51 9. Virtual teams
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Virtual Teams
§ Self-forming teams § Multi-level self-actualization & support for
continuous partial attention
53 10. Accountability
Virtual teams often have virtually no accountability
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I am the Workplace
Ambient Awareness
Work is Play
Nodes in a Network
Virtual Teams
Cost of Coordination
Spam and Noise
Play is play
Social Savviness
Accountability
Patterns Anti-patterns
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Photo Credits (Creative Commons)
§ Bombay apartments – Premshree Pillai http://www.flickr.com/photos/premshree/
§ Dharavi – Jon Hurd - http://www.flickr.com/photos/jonhurd/
§ Tata Nano – Balaji B http://www.flickr.com/photos/bbalaji/
§ Traffic in India – Joiseyshowaa - http://www.flickr.com/photos/joiseyshowaa/with/2402764792/
§ Guy playing console – Luke Hayfield http://www.flickr.com/photos/altoexyl/
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Photo Credits (Creative Commons)
§ Social Graph and Friend Wheel – Steve Jurvetson http://www.flickr.com/photos/jurvetson/
§ Wall St – David Ohmer http://www.flickr.com/photos/the-o/
§ Facebook like – Facebook(LET) http://www.flickr.com/photos/goiabarea/
57 Copyright © 2013 Tata Consultancy Services Limited
Thank you