14th May 2012

Martin Kochman

Global Lead BPS Solutions

Future of Work

| ©2012, Cognizant

Eco-system emerging to deliver cost efficiencies, access to talent and technology-based innovation

Future of Work

Business Impact

Shared Services

Organizations are re-defining “core” versus “context”

Powerful social, technical, and economic forces are compelling new ways of working

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The Future Of Work Powerful social, technical, and economic forces are compelling new ways of working

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The Changing Worker/Consumer

• Millennials are soon to be the majority of your employees and customers

• Those born between 1975 and 1995

• 1/3 of the world’s population

• Largest, most unified generation in the history

• See globalization and virtualization as the norm, not the exception

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The Millennial Mindset impacts your Services

PC: $800 iPhone: $300 Social apps: Free Experience: Priceless

The Sunday Night Experience The Monday Morning Experience

• Monolithic ERP • Telco from the 1800s • Collaboration means

yelling over the cubicle • Experience: Ugh…

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The Changing Business Environment

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34% of global Workforce will be mobile information workers by 2012

66% of workers want access work or personal info from company devices anytime anywhere

90% of organizations will support corporate applications on personal devices by 2014

iPhone is being deployed and tested by

iPad is being deployed and tested by

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Business Impact Re-defining “core” versus “context”

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Core versus context

"Designed by Apple in California, Assembled

in China"

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The New Core

• Design

• Marketing

• Customer Experience

• Product Integration

The New Context

• Manufacturing

• Supply Chain

• Logistics

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Shared Services An emerging eco-system

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Future of Work is in the present

Source: Next-Generation CIOs; a Cognizant study in cooperation with the Economist Intelligence Unit Base: 402 IT and business decision makers – director and above – from Europe and North America.

Process collaboration

Process virtualization

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5

1

18

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25

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35

41

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Which of the following statement do you think best describe changes that will occur in your organization over the next three years? Select up to three. (% respondents)

Cross-functional terms will become more important within the organization.

My organization will use more collaboration technologies.

My organization will structure its operations based on the most efficient use of skill sets and resources, independent of geography.

My organization will outsource more functions.

My organization’s teams will be increasingly dispersed geographically.

My organization’s employees will increasingly work remotely.

My organization’s external partners will be increasingly dispersed geographically.

Younger workers entering the organization will exert pressure for a more collaborative and flexible work environment.

Others

The organization will remain essentially the same as it is today.

Don’t know/Not applicable

My organization will offer more flexible work arrangements (such as telecommuting, flexible hours, etc.).

| ©2012, Cognizant

Eco-system: a world of options P

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re t

o P

ay /

R

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ue C

ycle

Man

ag

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to

Rep

ort

Dynamic Spend Mgt. Supply Chain Mgt.

P2P & O2C Automation

P2P & O2C Automation

P2P Automation

Auto Reconciliations

Document Automation

E-Procurement

T&E Automation

O2C & SCM Automation

O2C Automation

Auto Reconciliations

Accounting S/W for SMEs

P2P & O2C Automation

P2P & O2C Automation

P2P & O2C Automation

P2P Automation

Period Close Automation for SAP

Accounting S/W for SMEs

E-Procurement

Financial Transaction Automation & Doc. Mgt

P2P & O2C Automation

P2P & O2C Automation

Auto Reconciliations, JEs & Cash Apps

Bank Reconciliation & Tax Distribution

Document & Content Mgmt Automation

SAP Driven Procurement

Auto Reconciliations & Cash Apps

Accounting Business Solutions

Payments and invoice automation software

P2P Automation

Document Mgt & ECM Automation

Accounting S/W for SMEs

Accounting & Business Solutions

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Panel Discussion

Future of Shared

Services

Gaurav Khandelwal,

Unilever

Buy side perspective

Claudio Altini

KPMG

Analyst Side Perspective

Gary Critchley

Head of Shared Services

Operational Perspective

Moderated by Deborah Kops

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CORE VS. CONTEXT.

VALUE AND PROFITABILITY. BUSINESS MODELS FOR FUTURE OF WORK.