Future-Proof Your Desktops - How City of Kent is Implementing VDI for 800 Workers

Webinar: Future-Proof Your Desktops - How City of Kent is

Implementing VDI for 800 Workers

W. James HettrickTechnical Service

Manager

Ron OglesbyVMware vExpertMicrosoft MVP

Chief Solution Architect

Andy SimmonsSenior Director of

Product Management

Service Desk & VDIVDI’s impact on Service Desk Efficiency and Effectiveness

IT Department Staffing

3 Information Technologies Divisions5 Multimedia – Public Facing Content8 System Services – Custom or Special Purpose Applications8 Technical Services – Base Applications & Infrastructure

2 Network Engineers - Transport, Exchange, Storage, Security

3 Network Specialists - Servers, Virtualization, Telephony, DR

3 Service Desk Staff - Desktops, Laptops, Handhelds, Cell Phones, Peripherals

Service Desk Supports

70 Divisions at 40 Sites24/7 Support RequiredPolice – 70 Vehicles, CyclesFire – 70 Engines, Trucks and support vehiclesPublic Works and Utilities 1,300 User Accounts800 Desktops & 200 Laptops 200 Servers in 2 Data Centers1,300 Phones & 400 Cell Phones50+ User Facing Custom ApplicationsHundreds of Variations of System Images

Service Problems

The Majority of the Network, Servers. Desktops and Laptops are over five years old and not under support any longer.

Traditional desktop image management has become very complex due to the variation of software, hardware and driver requirements.

Normal support systems are not sustainable, the Service Desk could not keep up with the calls for service.

Virtualization of servers lead to new network and SAN requirements. Which lead to the viability of VDI.

A systematic virtualization solution for desktops was needed that took into account the Service Desk.

Technology Partners

• Allied Telesis – 10G Network with Ethernet Protection Switching

Ring

• Hewlett Packard – Enclosures and Blade Servers

• EMC – Clariion SANs

• VMware – vCenter Standard

• Pano Logic – Client Broker and Zero Clients

• Unidesk – Operating System, Application and Desktop

Management

Deployment Details

Supports ALL combinations of layers. One XP layer, One Win 7 layer MS Office layers are independent from the OS layers 40+ application layers in 4 Cache points - 3 Production, 1 Test Data Center is 5 miles away from our user sites. Utilized existing blade server enclosures and SAN. 2 HP Blade Servers 2x12 Core AMD CPUs - 128 GB Ram VDI unit price equal to a physical desktop ($781 with 23” LED Monitor) The Pano Logic client pays the project ROI in energy savings alone. 125 Pano Logic G2 Zero clients Serve 300 users - 25% complete 500 Pano Logic G2 Zero clients serving 800 users - April 2012

Application Layer Approval

Unidesk Layers

Storage of Layers

Realized Service Desk Benefits

Very few service calls – The calls now are focused on software needs!

Efficient desktop modification – Updates take less than 10 minutes! Fast Refresh - Replacing the physical desktop takes 45 minutes! License compliance – We know moment by moment what is being

used! Unauthorized software control! – We now know the variables! Increased security, decreased risk – Data stays in Data Center!

Pano client does not require emulated drivers, which simplifies the user experience with any peripheral. - Translation - no support call!

Observations

The key to sustainable VDI is the ability of tier 1 Service Desk personnel being able to manage any virtual desktop for any user.

If we can’t effectively support our desktops we will never be able to take on the use of mobile handheld devices.

Cross platform support of servers is only the first step. With the introduction of tablets into the enterprise we will be forced to support multiple OS types both on mobile devices and desktops.

City of Kent’sVDI Management

Platform

Company profile Founded 2008

HQ outside Boston, MA

SMB and Enterprise customers across 10+ verticals

50+ channel partners

Investors Matrix Partners North Bridge Venture Partners

Copyright © 2011 Unidesk Corporation. All Rights Reserved. www.unidesk.com

Partnerships

“Unidesk provides an essential management component to any desktop virtualization implementation.”

Elite level member of TAP, sponsorof VMworld and (VMUG) events

Part of Dell Desktop Virtualization Solutions (DVS), Dell Virtual Labs, Dell EqualLogic & Compellent storage solutions

Member of Cisco VXI Partner Ecosystem (Management category)

Verified as Citrix-Ready for use with Citrix® XenDesktop®

IDC Vendor Profile: “Unlocking the Full Potential of Desktop Virtualization” (September 2011)

Integrating with Pano Zero Client and broker to simplify VDI

Unidesk – Desktop Management for VDI™

The easy way to create, patch, personalize, and repair vSphere-hosted desktops for organizations with application and use case diversity


Deployed on a wide range of VDI “stacks”


Management

Hypervisor

Broker

vSphere™

Server/Storage

Client

City of Kent’s VDI stack


Management

Hypervisor

Broker

vSphere™

Server/Storage

Client

Desktop layering innovation

C:


OS image management

One Windows gold layer to patch and update for all desktops

Patch Tuesday mistake? Just roll OS layer back to earlier version


Application delivery

All those hard-to-virtualize apps? Noproblem with layers

Departmental and 1-off apps you don’t have time to virtualize? Easy, too


Desktop support

Problem caused by user customization? Level 1just rolls back personalization layer

Problem caused by application patch or update? Level 1 just rolls back application layer


Don’t forget the storage savings – up to 70%

CachePoint VM

Windows (shared)

Personalization 1

App 1 (shared)

App 2 (shared)

Personalization 2

Personalization 3


Unidesk demo – City of Kent style

Role of the IT Infrastructure Manager


Role of the Help Desk Analyst

Unidesk growing fast in Government Alamo Workforce Solutions, TX

City of Foster City, CA

City of Indio, CA

City of Kent, WA

City of Laredo, TX

City of McAllen, TX

City of Miami Beach, FL

City of Oberhausen, Germany

City of Orlando, FL

City of Pensacola, FL

City of Pleasanton, CA

City of Redwood City, CA

City of Upper Arlington, OH

City of Winter Springs, FL

Glasgow Housing Association, Scotland

Northern Ireland Civil Service

Oconto County, WI

Sacramento Superior Court

State of Nevada Dept. of Taxation

State of North Carolina Dept. of Revenue

State of Ohio Dept. of Developmental Disabilities

State of Wisconsin Dept. of Children and Families

Tarrant Regional Water District, TX

Town of Holly Springs, NC

Town of Westford, MA

U.K. Student Loans Company

U.S. District Court Colorado - Federal Public Defender

U.S. Government Center - Fort Collins

U.S. Northern Command - Fort Bliss

Vigo County, IN


Zero Client ComputingRadical Centralization.

Purpose-Built for Virtualization.

Copyright © 2011 Pano Logic, Inc.

Pano Logic Profile

• Founded in August 2006

• Headquarters– North America: Redwood City, CA– EMEA: Munich, Germany

• Investors– Foundation Capital– Goldman Sachs– Mayfield Fund

• Key Milestones– FY2010/11 – Doubled Revenue– Over 250 Channel Partners – 1000+ Customers – 75,000 + Zero Client Deployed– Fujitsu Zero Client Monitor, Powered

by Pano– eWeek’s “Analyst Choice”, January

2011

The Pano System

2. Pano Software 1. Pano Zero Client

Device Management

User Provisioning

Innovative zero protocol

Device Management

User Provisioning

Innovative zero protocol

No ProcessorNo OS

No DriversNo Security Holes

No StorageNo Firmware

No Moving Parts

No ProcessorNo OS

No DriversNo Security Holes

No StorageNo Firmware

No Moving Parts

The Pano System is Purpose-Built for VDI


CONNECTION BROKER

Pano System Explained:

System Bus Extension

NET

System Bus

CPU

MEM

System Bus

VM

Network

Drivers

100% of Software Centralized I/O at EndpointAll software including device drivers is centralized.

System Bus stretched over the Network.

Benefits:Low-powerSecureSmall physical footprintLow-cost

Simpler Driver Model No client side driversBroad USB support: touch-screens, webcams, printers, scanners


Freedom & Independence

Supporting 99% of installed hypervisor platforms and their management systems with the same device


ConnectionBroker

DVMProvisioning

Hypervisor

DeviceDiscovery

PanoManager

XenDesktop

XenDesktop

vSphereESX/ESXi

View Manager

PanoManager

PanoManager

PanoManager

PanoManager

PanoManager

vSphereESX/ESXivSphere

ESX/ESXi

Enterprise SMB

Pano & Unidesk Architecture

Administrator

UnideskManagement

ApplianceVirtual appliance serves GUI, maintains policy &

configuration

Master CachePoint

One version of each layer on centralized

storage

DesktopCachePoint

End Users

Personalization

IT-created Application and OS layers

Virtual DesktopsUnidesk layered desktops hosted on existing virtual

infrastructure

Layer Replication

via TCP

Personalization layer backup to NAS

Zero Client Access

PanoZero Client Controller

Appliance

Simple

Thanks!


Q/A Session

Two Items:

Nov 22nd - Next Unidesk Interactive Demo: Take a deeper dive into Unidesk with Ron Oglesby.

Register now: www.unidesk.com/demo

Run your own Proof of Concept! Find out more at www.unidesk.com/poc


Thank you.

To contact today’s presenters:

James Hettrick: [email protected]

Ron Oglesby: [email protected], @ronoglesby

Andy Simmons: [email protected]


Date post:	24-May-2015
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Future-Proof Your Desktops - How City of Kent is Implementing VDI for 800 Workers

Education