Future-Proofing Learning & Development April 13-15, 2016 Ritz Carlton Reynolds -Plantation, Greensboro, Georgia 5th Edition @Exchange_HR #CLOXchange Human Resources Professionals Network Exchange HR exchange Network IQPC Exchange USA 2016 Program Guide Michelle Lotti CLO, Samsung Electronics Nick Howe Vice President, Hitachi Data Systems Dr. Tracy Brower Global Vice President of Workplace Vitality, Mars Richard Graham Head of Talent Development Bloomberg Seth Feit, CLO, Time Warner Cable Michelle Knight, Vice President Training & Development, Walmart U.S. www.chieflearningofficerexchange.com | 813-658-2539 | [email protected]
FUTURE-PROOFING LEARNING& DEVELOPMENTUncertainty + Complexity = Today’s Reality for Many Learning Organizations. To remain relevant as a business function, CLOs are confronted with an urgent need to rethink and reinvent learning and capability development to generate programs that will engage leaders at every level. This requires a move beyond the master of L&D basics to create fresh approaches to learning delivery that will drive and enable 21st century and address the shift to a “learner as a consumer mindset”.
Welcome to IQPC’s 5th Annual Chief Learning Officer Exchange. This is THE place where innovation meets learning. The # 1 industry event is back and better than ever. Our carefully constructed program presents an entirely new speaker faculty and leading practices.
Whether you are looking to adopt micro-adaptive learning, create a culture of innovation, create vitality in your workplace, upskill your frontline into leadership positions, create social communities of practice, measure the ROI on learning programs, navigate M&A successfully with onboarding & competencies or develop “next generation talent” through organizational leaders, we’ve got you covered.
I look forward to meeting you in April as we continue to develop our industry’s strengths and capabilities.
Naomi Secor Executive Director IQPC Exchange
Attendance is exclusive - Participation is strictly limited to senior executives from leading corporations to facilitate true peer-level networking for our delegation and speakers.
Strategic conference sessions - The intellectual content of the conference agenda is specifically designed for the seniority and maturity of the participants and has been developed following 9 months of in-depth research.
Maximizing your time out of office by customizing your own itinerary- Select the conference sessions, BrainWeave® discussions, and business meetings that match your initiatives and current business needs ensuring you have full control of your time at the Exchange.
Unsurpassed formal and informal networking opportunities- to share and exchange ideas and concepts.
One-on-one business meetings – The business meetings provide an exceptional opportunity for event participants to assess the solutions and services that are available to help them achieve their business objectives.
Request your invitation today!Call: 813-658-2539Email: [email protected]: www.chieflearningofficerexchange.com
Jennifer Gudenkauf Vice President, Leadership Development and LearningBloomin’ Brands, Inc.
Ashley Houseman VP, Leadership &
Organization Development Time Warner Cable
Michelle Knight Vice President,
Training & Development, Walmart U.S.
Seth FeitCLO
Time Warner Cable
Angel Green, Director, Talent & Learning,
Coca-Cola Beverages Florida
Our Brand New Speaker Faculty, Representing The World’s Most Admired Brands, Are At The Forefront of Innovation in Learning & Development.
Meet the Speakers
Ritz Carlton Reynolds Plantation, Greensboro, GeorgiaJust 75 miles from Atlanta, The Ritz-Carlton Reynolds, Lake Oconee, one of the most stunning lake resorts in Georgia, transports guests to a place far away from daily cares and pressures, and families to a place of renewed connection. Cradled by verdant hills where Georgia pines tower to the sky, it is little wonder that the family born to this land called it “Linger Longer.” For once guests arrive at the luxury hotel; they yearn to stay, whether to test their mettle on five championship golf courses, melt the makings for s’mores over a glowing fire pit, discover there are more fish per square foot than any lake in Georgia, or explore the uncommon shops in nearby antebellum towns.
Conference SessionsThe highly crafted conference sessions reflect the strategic issues that senior learning executives have identified as priorities during our lengthy research process. You will choose from a selection of plenary and concurrent sessions coveing a myriad of issues that will create the foundation of your agenda. Session formats include: co-presented case studies, panel discussions, case reviews, roundtable discussions and interactive debates.
MasterClassesA MasterClass is an in-depth discussion led by a solution provider. The delivery format is flexible in that the solution provider may use a case study or present with a client to “bring the content to life.” We discourage heavy PowerPoint presentations as these take away from the level of interaction that is achieved with a case study or client.
BrainWeave® DiscussionsOur signature BrainWeave® sessions encourage discussion, debate and learning in an unscripted and informal setting. You can choose to participate in these “PPT Free” sessions on topics which are top of mind and suggested by our attending faculty. You will be able to select from four possible BrainWeave® topics which will be incorporated into your personal itinerary. Ask questions, share experiences and ideas and find the right answers to your immediate concerns.
One-on-One Business MeetingsAn integral part of your agenda is the one-on-one business meetings with leading solution providers. When you register for the Chief Learning Officer Exchange, you will be asked to identify the solutions and services you are currently considering, so we can invite leading experts to the exchange who will fit your business needs. This unique aspect of the exchange serves to simplify the process for sourcing new solutions, enable you to discover strategies that are working for others and offer you early previews of emerging technologies. Prior to the exchange, you will be able to assess the solution providers who will be attending and select those who offer products and services that match your initiatives and priorities.
WHO YOUWILL MEETExchange DelegatesTo ensure the Chief Learning Officer Exchange offers the highest degree of relevancy for attendees, only senior executives responsible for providing strategic leadership and guidance within their corporations are invited. This exclusive format allows you to connect with those peers whose insights you respect most – through exceptional networking, business meetings, and strategic information sessions.
The primary job functions of attending delegates includes:
• Chief Learning Officers (CLOs)• SVP/VP/Director of Learning &
Development• SVP/VP Organizational
Effectiveness• SVP/VP/Director Workforce
Enablement/Development• Head of Leadership Development• Corporate University Managing
Directors• SVP/VP Talent Management• SVP/VP Global Human Resources
The Chief Learning Officer Exchange offers a variety of unique learning styles and sessions, which you can select from to build a customized itinerary that reflects your current initiatives, priorities, and future strategic objectives.
Day One, Wednesday, April 13, 2016
10:30 AM Registration
11:30 AM Delegate & Solution Provider Orientation
11:45 AM Kick-Off Activity
12:00 PM Chairperson’s Opening Remarks Scott Kiefer, Principal, Leadership Pipeline Institute
12:05 PM Keynote: Adaptive Learning: Education for the 21st
Century The latest research in neuroscience, computer science, and education all points to failings in current teaching methods. By replacing traditional web-based training with computer – and mobile –based micro-adaptive learning, dramatic reductions in time to competence and significant improvements in overall competence can be achieved, with no increase in cost. In this session, Nick will discuss how Hitachi Data Systems deployed Adaptive Learning for its global employee, partner and customer base, and the benefits that have been achieved. Further discussion will be provided on the platforms that allow microlearning to be accessible in the first place.
Hear how HDS accomplished a 50% reduction in time spent in training
Learn how micro-adaptive learning provides the ability to target interventions where and only where they are needed, at scale and automatically
Discover how micro-adaptive enables objective measurement of competence within the business – for no cost
Nick Howe, Vice President, Hitachi Data Systems
12:45 PM M&A Leadership: Equipping Leaders to Drive Higher Performance Pre-Close Mergers and acquisitions can create tremendous business value, but it's imperative that leaders continue to drive high performance pre-close. This presentation will focus on what leaders must do to maintain engagement and drive performance in the midst of uncertainty.
Identify the leadership competencies that drive success in the pre-close context
Discover the implications and recommendations for application within the HR/Talent management/leadership development space
Increase organizational performance by creating a healthy balance between employer/employee needs
Establish best practices to support leaders, retain talent and foster engagement
Bring new talent up to speed in times of significant uncertainty and change
Seth Feit, CLO, Time Warner Cable Ashley Houseman, VP, Leadership & Organizational Development, Time Warner Cable
1:25 PM Developing Future Leaders With talent becoming increasingly scarce, many companies are building their own leadership pipelines by creating learning interventions for the first step on the ladder. In this panel discussion we will investigate the following:
How do you determine your company’s future leaders?
What do future leaders need to know now…and as they grow?
How do you create learning programs that deliver right skills, information and confidence at the right time?
How do you measure the impact…immediately and long-term?
Michelle Prince, SVP, Talent Management, North America Randstad Candace McDonald, Group Vice President, Talent, SunTrust Nancy Lupinski, Global Head of People Development, Invesco Moderator: James Nekuda, Associate Vice President, Bellevue University
2:00 PM Business Meetings
2:35 PM Business Meetings
3:05 PM Networking Break
3:20 PM BrainWeave BrainWeave
Why Feedback Fails, And What You Can Do About It Without clear and compelling feedback people remain stuck in old patterns, engaging in the same limiting behaviors with polished precision. The cost to individuals and organizations when this is the norm is huge. That’s because feedback is the lifeblood of learning, and learning is essential to quickly transform change into new opportunities that push the edge on what’s possible. When feedback becomes a way of life, people naturally learn with and from each other, in the moment, as they face day-to-day challenges. Attend this BrainWeave to learn:
Why feedback often lands more like a blow than a gift
How your tone and intentions may be coloring the feedback you offer in unexpected ways
How shifting your perspective can turn feedback into a gift people actually want to receive and take action on
How to make offering clear and compelling feedback a way of life in your organization
Dianne Anderson, co-founder and CEO, Cylient
Beyond the Boardroom: Using Decision-driven Learning to Build Financial Acumen Your company has hundreds, thousands, or even tens of thousands of employees making tactical decisions on a day-to-day basis. The majority of these employees are far removed from the boardroom discussions that drive business strategy and plan for bottom line results. Yet these are the very employees whose tactical decision-making will ultimately move your company towards success or failure. You rely on their knowledge, skills, and sound business judgement to make the best decisions for your company, but most don’t have a clear understanding of how their day-to-day decisions translate into dollars and cents. Even employees in management positions often find it challenging to see a direct relationship between their actions and the company’s bottom line. In this Brainweave session, we’ll discuss:
The relationship between tactical business decisions and financial results
A “choose your own adventure” path towards financial success
How to build financial acumen using decision-driven learning
Please come prepared to share your ideas,
challenges, and success stories! Dawn Ferullo, Managing Director, The eLearning Company
4:05 PM Master Class BrainWeave
Evolving the Virtual Classroom Our DNA was the library of the collective learning of our species until the invention of language. How has our ability to learn evolved in the last 55,000 years?
Application of the Leadership Pipeline in a Fierce Competitive Business Environment Today, agility and being able to execute and change direction fast is considered a competitive edge. Many companies are organized with a high degree of matrix organization and they
We’ve all heard that 55% of all human interactions is non-verbal but what are the implications of this information if you train online? Why are Virtual Training sessions rarely as effective as in-person delivery and what’s the missing ingredient needed to transform this situation so that “online” becomes superior to “in-person”? If you currently use any sort of Virtual Classroom platform then this session will be invaluable to understand why, despite the promises, Virtual Training classes are often a poor imitation of the live, in-person experience, And for those who believe that “virtual” classes can never compete with “face-to-face” instruction, be prepared to change your mind. Seeing really is believing!
Discover the importance of non-verbal cues and Micro Facial Expressions in human communication
Understand why most Virtual Classroom platforms actually limit your ability to teach effectively
Discover how making online learners accountable in your online sessions can dramatically improve participation and learning outcomes
See how leading Universities and Corporations are changing the game by changing the way they use technology to teach and train online
Terry Shane, President, Refined Data Solutions Inc.
have realized that that they have to grow their own talent. Some of the key issues standing in the way for success in these areas are:
Leaders are leading at a too low level and their roles overlap too much
Middle managers do not spend enough time on developing the leadership skills of the front line managers - they focus primarily on technical skills
Leaders have not been sufficiently supported in making their leadership transitions and they are not explicitly appreciated for their leadership performance
In this session we will discuss how the Leadership Pipeline principles can play a critical role in supporting companies overcoming these challenges. We will collaborate on the tools and processes that are enablers for the CLO to support the top management in strengthening the execution power of the company and build a talent factory. Scott Kiefer, Principal, Leadership Pipeline Institute
4:50 PM Business Meetings
5:25 PM Business Meetings
5:55 PM Networking Break
6:10 PM Engage, Educate and Improve Performance Companies and Employees are seeking a better solution to effective and efficient training/onboarding than the current process. There can be no more slowing down productivity and employee performance. During this session you will hear how Skipstone launched AskLearnVote.com to tear down the Engagement Wall in Politics - an area that is traditionally challenges by transparency.
Achieve more effective and efficient training/onbaording of employees to make them as productive as soon as possible
Gain easier access to information for all employees - no more searching through procedural manuals to find the information that they are looking for. This increases productivity and speeds up their responsiveness
Track when employees complete their requirements training with analytics to identify any bottlenecks and see where improvements can be made to continually streamline processes
Troy Ontko, Founder & CEO, Skipstone, LLC
6:40 PM Seeing the Big Picture, Business Acumen to Build Your Credibility, Career & Company Possessing business acumen won’t make you, or anyone else, a great leader, but without it you will never become one. As a CLO, you are in a unique position to bridge the gap between functions. You can grow the business in a way nobody else can. Developing your business acumen of your talent pipeline, will improve every aspect of your business. In this session you’ll learn from a national bestselling author a “big picture” mentality that will give you and your company an invaluable edge. After all, business acumen, is, fundamentally, about seeing the big picture.
Use the five business drivers to understand how companies make money
Consistently make the right strategic bets for your company
Develop an “Executive Mentality” and earn a seat at the table Kevin Cope, CEO, Acumen Learning
7:20 PM Reception Followed by Dinner
Day Two , Thursday, April 14, 2016
7:30 AM Breakfast
8:20 AM Chairperson’s Opening Remarks Scott Kiefer, Principal, Leadership Pipeline Institute
8:25 AM The Future of Work: Creating Workplace Vitality™ for Businesses that Attract, Retain, and Engage Workplace Vitality™ describes a workplace that is contributing to business results and achieving innovation and continuous learning. It’s a place where engagement, collaboration, well-being, and productivity come together in a way that is good for people, and good for the business. Join us to learn about Mars Drinks' brand new, proprietary research on Workplace Vitality™ and how engagement, collaboration, well-being, and productivity can be leveraged, and how innovation and learning are at the heart of it. Dr. Tracy Brower will share her findings and talk about pragmatic solutions you can employ to create vitality in your workplace that will attract, retain, and engage employees of all ages, and make a difference in your business outcomes. Come and join the dialogue. Hear about our lessons learned and share your own! Dr. Tracy Brower, Global VP of Workplace Vitality, Mars
9:05 AM Managing Performance Without Formal Performance Management – Walking Away From the Performance Review Process There has been much press recently questioning the benefits of a structured, formal Annual Performance Review process. Many organizations have chosen to eliminate Annual Performance Reviews or are contemplating doing so. In this presentation, we’ll explore:
· Why some organizations are walking away from Annual Performance Reviews · Why others have decided to stay the course for now · The common decisions organizations need to evaluate before jumping ship
Specifically, we’ll explore the steps and tools Coca-Cola Beverages Florida is using to build a Performance Review system and process designed to meet both the organization’s need for data
and the end-users desire for a less cumbersome, more efficient and effective performance management experience. Angel Green, Director Talent & Learning, Coca-Cola Beverages Florida
9:45 AM Are Your Salespeople Schrodinger’s Cat? The greatest challenge we face in the Learning & Development (L&D) world is whether the audience we design and deliver content for actually use the learning in the field. Content is generally good, and improves year after year. Trends such as mobile technology and gamification can extend the life of a learning initiative, increasing the impact that L&D budgets have on their target audience. Even with new delivery methods for learning design, are you certain that your people are applying the content? Who knows? The executives who allocate training dollars think you should know. This interactive presentation explores sustainment strategies for learning initiatives by relating the famous Schrodinger’s Cat thought experience Cam Anderson, Co-President, e-roleplay Inc.
10:15 AM Business Meetings
10:50 AM Business Meetings
11:20 AM Networking Break
11:30 AM Master Class Master Class
Eliminating Engagement Barriers To Drive Better Performance We have all heard how many “actively disengaged” employees there are in the workforce. Despite years of companies trying to drive engagement, the number of disengaged
workers hasn’t changed much, if at all. Why isit that most employee engagement programs don’t show results? Employees want to be heard; they want to be valued and they want to make a difference. Employers want – in fact, need – productive, engaged workers. Perhaps there is a different way to think about employee engagement. In this session we will share a transformational approach to employee engagement that actually works. These simple and effective methods can yield engagement and performance improvements broadly across the organization. In this session, we will cover:
The key link between engagement, performance and success (both
personal and business)
The single most important...and often overlooked...element in employee
surveys
The most common mistakes companies make before, during and after an employee survey and how to avoid
Building a Culture of Learning Learning & Development is one of the most valued benefits among today’s workforce. However, an astonishing 1 out of 4 employees leave their jobs due to lack of sufficient training. The world of work is ever-changing. How can organizations on-board more efficiently, bridge the skills gap and ultimately build a culture of learning? During this session attendees will learn the key trends that will help shape tomorrow’s workforce, and how to effectively build a culture of learning.
Learn the top challenges HR executives face with regards to organizational culture and employee engagement
Discover how HR teams communicate with employees to determine what they expect from their managers
Hear about the latest trends emerging in the learning and development space
Understand how you can leverage modern learning to drive employee engagement and retention
See the tools you can leverage to build a culture of learning and hear real-world examples of bringing this to life
Darren Shimkus, VP & General Manager, Udemy for Business
them Andy Morehouse, VP, Business Development, Perceptyx
12:15 PM Lunch Sponsored By Capella University
1:15 PM Roundtable Discussions – Choose Your Topic The Impact Learning Organizations Have On Customer Experience Measuring customer experience and improving NPS scores are critical strategies for many organizations. Most companies invest heavily in defining and implementing their customer experience strategies. How can Learning Organizations play a role in the deployment strategies and what are effective customer experience training approaches? This roundtable will focus on the following discussion topics: How and when does the Learning Organization get involved; Is customer experience deployment training the same as customer service training; Examples of customer experience deployment training solutions; Critical success factors and top pitfalls. Amy Fox, President, Accelerated Business Results De-Mythologizing Learning Analytics & Micro-Credentials In this roundtable led by Don Huesman, Managing Director of Online Learning at the Wharton School of the University of Pennsylvania, you will see the current state of the practice for using learning analytics dashboards summarizing learner activity on online learning sites. We’ll explore how to incorporate the growing publicly available corpus of online learning activities and classes within a curated professional development agenda, informed by learning analytics. And we will critically evaluate these analytics for assessing and guiding professional development, as well as the value and meaning of new micro-credentials associated with online learning. Don Huesman, Managing Director of Online Learning, Wharton School of the University of Pennsylvania I Want Performance Analytics: Where Do I Start? In this interactive session, we will present some groundbreaking research on Performance Analytics including perceived strengths, weaknesses, pitfalls and needs from across the Learning Industry. We will then pose 2-3 key questions from the research and brainstorm together on how to best answer these questions in an interactive setting. The results will be shared with each participant after the workshop to help you begin the Performance Analytics journey in your organization or to further
hone the capability for greater results and impact. Tracy Cox, Director of Global Business Development, Applied Strategies and Performance Consulting, Raytheon Professional Services LLC. Transforming From Content Creation to Content Curation Learning organizations that are cutting edge are devising and implementing strategies to transform from a "command and control" content development clearinghouse to a curator of content that is best in class and relevant to the learner audiences with their organizations. Join Xerox for this roundtable discussion to learn more about best practices in content curation, where to start and how to ensure success and adoption. Thomas A. Kupetis, Senior Vice President, Sales, Xerox Learning
Become an eLearning Rockstar
In this session we will discuss the key elements that make effective eLearning. As a CLO, your eLearning needs to accomplish one thing within your organization - Increased employee performance while significantly reducing costs. Learn the tips and tricks to create truly effective eLearning that accomplishes that goal. Impress the CEO and Board while becoming an eLearning Rockstar. Curtis J. Morley, President, eLearningBrothers Creating Customized Training Solutions That Enhances Performance Through Mobile Apps Achieving effective training that is rich, agile, customizable, and mobile at a large scale is a problem facing all L&D decision-makers today, particularly, when the goal is to enhance individual and organizational performance. In this session, we will discuss and share best practices in creating customized training solutions that are rich, effective, and efficient, and that can be delivered through high impact interactive apps. This discussion will also cover an overview of the needs-analysis, design and outcome considerations, as well as analytics integration. Join the Center for Corporate and Professional Development for this roundtable discussion to learn more about best practices in creating agile training solutions that can be delivered through mobile apps, improving organizational efficiency and driving enhanced performance. Tatiana Sehring, Director, Corporate & Strategic Relationships, Center of Corporate and Professional Development, American Public University System
2:05 PM Master Class BrainWeave
How the Workforce Learns According to research by the Association for Talent Development (ATD), only 38% of learning and development (L&D) professionals think they’re ready to meet the needs of tomorrow’s learners. To help chief learning officers and their teams better engage their employees and implement more effective employee development programs, Degreed conducted original research on 500+ employees from a variety of industries to understand the learning habits, values and culture of today’s hyper-kinetic, hyper-connected workers. In this session, you will:
Develop a better understanding of employees’ professional learning and development behavioral patterns and how to foster these behaviors
Develop a better understanding of the newest obstacles and challenges to professional learning and employee development in the workplace
Learn best practices from pioneering organizations who are redesigning their L&D programs based on shifts in workforce demand and corporate learning objectives
Patrick Marchand, Director of Client Success,
Leading in the Digital Age The work of every organization is being transformed by digital technologies, providing new opportunities and challenges. Digital is changing the way that markets work, shifting customer expectations and demanding that we all engage with rapidly shifting advancements. Fifty-one percent of senior executives believe it is critical to implement digital transformation in the next 12 months, and twenty-seven percent rate digital transformation as being a ‘matter of survival’! For companies to thrive they must move on from a sense that the familiar, linear, rational, and stable view of the world is the most effective approach in navigating the competitive environment. Getting skilled in relevant technologies is partly the answer, but if that was enough then we would just need to read a few key books and all would be well. Instead we need to unlearn some of the things we believe. We need to examine our assumptions about change, and we need to transform our ability to act. The largest taxi company in the world, doesn’t own any cars. The largest hotel company in the world, doesn’t own any accommodations.
Degreed All of this is creating an entirely new strategic landscape that demands a new digital mindset for leaders, and a new bias for leadership action. Tim Raw, SVP – Head of Solutions, Impact Americas
2:55 PM Business Meetings
3:30 PM Business Meetings
4:00 PM Networking Break
4:15 PM Shaping The iNCRedible Employee Experience Our 30,000+ NCR employees around the world are part of “One NCR” team, striving to make the everyday easier for our internal and external customers. Attracting and retaining a high-performing workforce requires focus on the quality of employee’s experiences. The key to engaging the best workers is to create exceptional employee experiences that address their evolving needs throughout their careers. NCR is shaping the iNCRedible employee experience by focusing on all major components of the employee lifecycle, including;
Structured hiring practices centered on defined competencies combined with targeted pre hire assessment activities aimed at ensuring the best possible fit between candidates and roles at NCR.
Providing an iNCRedible onboarding experience sets the course for engagement and retention. NCR First Step, incorporates over 365 days of engaging content and experience to set our new hires up for success at NCR.
Offering a robust set of learning experiences designed to enhance employees’ applied skills and competencies; development engages employees to perform better and leaders to create successful teams.
Career development opportunities are one of the most impactful ways of increasing employee engagement. NCR has created the NCR Career Roadmap to enable employees to plan out and execute effective career development plans.
SuccessFinder is the new philosophy and process for managing performance at NCR and is focused on ongoing coaching, careers & development discussions between managers and employees to ensure timely feedback is provided to monitor and improve employee
performance.
In order to attract, retain and engage the modern workforce our iNCRedible culture is designed for and built by all employees.
Andrea Lawson, Global Head of Talent Management, Learning & Development, NCR Corporation
Track A Track B
5:00 PM The Word “Annual” Is Outdated. Are You Prepared for the World of “Now”? The world outside our company walls evolves at exponential speed. The speed of change itself is accelerating, everywhere. By company structures and processes were perfected for 20
th
century business where future business needs were relatively easy to forecast. No longer. Are you ready to prepare your organization for a world of “I need this now!”
The last 10 years brought a lot of change. Have a peek at what’s coming, faster than before, and how it could impact your business
And what does it mean for the people you hired 20 years ago, and 20 days from now
Are your proven programs and processes fast enough to support the business, to respond and to deliver?
Do you need to think about unconventional approaches?
Dany DeGrave, Senior Director Unconventional Innovation & Networks, Sanofi Pasteur
The Missing Element – Teaching the Functions of Information & Technology (ITM) at MetLife In today’s fast-paced environment, more and more businesses recognize that IT is the key enabler of their business. While there is often focus preparing IT to know the general business, it is also highly important for IT to know the business of ITM. IT organizations have become extremely complex and things do not – cannot work the way they did just a few years ago. MetLife is grooming early-in-career IT professionals to understand the Insurance business – and the business of the IT organization. This gives IT professionals a perspective for “whole business thinking” so that they can help MetLife drive business innovation through IT. Many companies offer soft-skill skills education to IT. Some provide technical education, but very few companies provide education on how IT operates and how traditional processes are changing as timelines collapse. MetLife believes this is critical. In an age where IT is becoming the business, it is too risky to hope that individuals will learn this on the job. The challenge is that these concepts are rarely taught in schools and until recently there has been no industry education/ certification organization who focuses holistically on “IT Best Practices”. MetLife is partnering with the International Foundation For Information Technology (IF4IT) to begin ITM training as soon as technical professionals enter the workforce. The presentation will address:
The gaps in education for technical professionals in most learning organizations today
Why it is so important for technical professionals to learn about the business of Information and Technology Management.
How MetLife is partnering with the International Foundation for Information Technology (IF4IT) to close
this critical skill gap.
Suzanne McLarnon, Assistant VP, MetLife GTO Workforce Enablement Frank Guerino, Chairman, International Foundation for Information Technology (IF4IT)
Master Class BrainWeave
5:45 PM Adaptive Learning: Closing Capability Gaps at the Speed of Business With more than 70% of companies seeing capability gaps as a top challenge, how can we ensure that employees become proficient in individually required competencies while reducing time spent learning? And how are these competencies maintained and developed over time? In this session we will discuss how capability gaps across the organization can be reduced, by providing each learner with training that is targeted, proficiency driven, and relevant on a continuous basis. During this master class we review the following benefits realized;
Demonstrated "Proficiency" when learning; going beyond time spent training, course completion, and MCQ tests
Personalized and targeted content significantly reduces training times.
Increased motivation when learning is relevant and learning redundancy minimized
Knowledge and skill levels are efficiently maintained over time
Daniel C. Rønsholdt, SVP, Area9
Where Will You Be Without Your Boomers? Learning and development efforts are often focused on executive leadership, succession planning, and millennials who have many years in the workforce to give. Frontline employees who have served in the workforce for decades are often not considered for upskilling and leadership development because of their proximity to retirement relative to younger workers, and, in some cases, lack of technology savvy. Yet, a learning investment strategy that leaves out the baby boomer population may lead to missed opportunities, skills gaps, and lost experience.
Baby boomers (and now Generation X) possess institutional and consumer knowledge and skills that businesses want to maintain. By working to keep aging employees not only on the job but engaged, the speed of “organizational brain drain” is slowed. Join us to exchange ideas and learn about tactics to that can make these valuable contributors key components of your workforce strategy.
Lisa Christensen, College for America @ Southern New Hampshire University
6:30 PM Business Meetings
7:00 PM Business Meetings
7:30 PM Cocktail Reception
8:00 PM Dinner Sponsored By: Remote Learner
Day Three, Friday, April 15, 2016
7:30 AM Breakfast
8:00 AM Business Meeting
8:30 AM Chairperson’s Opening Scott Kiefer, Principal, Leadership Pipeline Institute
8:35 AM Panel: Upskilling! High-Impact Front-Line & Mid-Level Leadership Development During this highly engaging panel discussion our speakers will discuss high-impact leadership development with a focus on training front-line employees.
Highlight the renewed focus on front-line development with a look at what’s changed over the years
Examples of “upskilling” training being offered by companies
Effective ways to engage the front-line through a blended learning and beyond approach
Highlight the value of investment in “upskilling” and the cross-functional impact
Moderator: Scott Kiefer, Principal, Leadership Pipeline Institute Richard Graham, Head of Talent Development, Bloomberg Michelle Knight, Vice President, Training & Development, Walmart U.S. Lynn Schroeder, Vice President, Client Relations, CAEL
9:15 AM BrainWeave Master Class
Learning to Lead Continuous Change Many of the things currently taught to leaders about managing change are simply not helpful given that today’s pressures for change come at a rapid place – all at once, from all directions. This session focuses on the capabilities leaders must develop to lead complex, continuous change by following a four-part model that allows leaders to deal with multiple changes simultaneously without drowning in the churn. This radically different approach provides a comprehensive framework, practical examples of the specific capabilities needed, and the necessary developmental steps required to build them in an organization. As part of this session, you will actively participate in exercises, group discussions, and will be asked to join in by contributing things that your organizations are doing to help leaders prepare for the future that we are already creating.
An understanding of the capabilities that leaders must develop to lead in a fast-paced, digital, continuously changing world
A checklist and access to a tool used to assess current leadership behaviors against those that will be required
An opportunity to share and receive feedback on your own efforts to prepare leaders for the future
Bill Pasmore, Senior Vice President and Organizational Practice Leader, Center for Creative Leadership
Leveraging Innovation: Open-Source Learning In the Modern Workplace Centrally managing your training and development can be a slow and expensive process when trying to meet the rapid pace of change within organizations. Recent studies show the shelf-life of workplace skills are five years or less. How can you help your employee maintain the knowledge and know-how to keep up with the changing demands of the workplace? Considering an open-source learning model can enable your organization to respond effectively and efficiently to the growing demands of workforce skills development. This master class will review the four key elements of an open-source model including: learning supplier network, learning mapped to the business needs, sourcing and procurement, and analytics. During this master class, attendees will benefit from:
Discovering new solutions for harnessing innovations in education and learning
Alternative approaches for developing skills in a rapidly changing world
A method to increase learner appeal and foster learner-led learning
Shawn Stowers, Learning Business Partner, Pearson Learning Solutions
10:00 AM Business Meeting
10:35 AM Business Meeting /Break
11:05 AM Creating a Culture of Inclusion Namrata Yadav, SVP, Diversity & Inclusion Learning & Leadership, Bank of America
11:45 AM Developing “Next Generation Talent” through Organizational Leaders Research has shown that leaders are no longer expected to passively watch their employees learn; rather they are expected to actively participate, facilitate learning, and influence others’ in their development. A highly engaged and knowledgeable workforce inspired by leaders can not only increase the quality of service, but aid in maintaining and attracting loyal employees and customers. Whether it is keeping employees’ knowledge current or gaining new knowledge and insights in emerging industry trends, learning and development in the workplace have become necessary organizational functions. Using leaders within organizations can maximize internal learning capacities as well as emerge as a cost effective avenue to an organization’s success. In today’s search for top talent, how can organizations;
Motivate and develop our current talent while decreasing training and development costs
Increase active engagement of newer generation employees
Transferring knowledge and experience of the retiring baby-boomers who will be leaving the workforce within the next five to ten years
Sushma Aggarwal, Ph.D., Chief Learning Officer, Parkland Health & Hospital System
12:25 PM Chairperson’s Closing Remarks & End of CLO Exchange
