Future Proofing Malta’sGaming Eco-system

Joseph Cuschieri – Executive Chairman

Changing the ball game ...

Joseph Cuschieri – Executive Chairman

Agenda

o Our philosophyo Licensing o Key Performance Highlightso Key Challengeso What are we doing? | Our Reform Agendao What’s next ? | In Focus

OurPhilosophy

o Collaborate with other Regulators and jurisdictions,

o Regulate and not ban,o Seek common ground,o Consumer focused,o Keep the gaming industry clean and

sustainable

Our regulatory ethos

Licensing

January – September YOY

2013 2014 % Difference

Licenses Issued 321 401 25%

Registered Companies 220 258 17%

KeyPerformance

Highlights

Key Performance Highlights

1

2

3

4

VAT 2015 recommendations

Set up research unit within the Authority

Initiated consultations on Key Official standards, Cloud solutions, Digital Games of Skill with Prize

Initiated office relocation to Smart City project

5

6

7

8

Enhanced stakeholder outreach and consultation

Launched the Responsible Gaming Foundation

Improved efficiency of the Authority and introduced a performance based approach to regulatory policy

Stepped up activities within EU & international fora (more coordination and alignment)

Key Performance Highlights

9

10

11

12

Reduced Licence Processing Time by 50%

Reduced support ticket closure time by 48%

Quick Wins introduced this year

Restructuring of the LGA

Key Performance Highlights

KeyChallenges

Key Challenges

New VAT Directive

Developing EU Trends

Player protection

Regulatory overhaul

Innovation

New technologies

UNIQUE GAMING ECO-SYSTEM

What arewe doing?

Our Reform Agenda

“What got us here, won’t take us there ...”

Our reform agenda

POLICY ORGANISATIONAL STRATEGIC

Regulatory overhaul

Regulatory entrepreneurship

Knowledge management

Centre of excellence Player protection

Gaming Malta

Gaming Academy

Growth focus

Market Re-Positioning

What’s next?

In focus …

In focus …

Certification of standards

Disaster recovery

One stop shop

Customer experience

HQP scheme

Banking

Payment systemsSocial gaming

Intermediaries

Thank you foryour attention!