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 –Sharing our Journey

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Placeholder for Telstra FWOW case study video

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The Telstra

FWOW Story• Who we are and whyFWOW• Reimagining theworkplace

 – People

 – Workplace

 – Technology• Preparing for change• Benefits delivered• Lessons learned

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Onshore Employees:

94.7%

Workpoints:

CBD: 87%

Suburban: 3%Regional: 10%

Employee

worker types

The Telstra context – a diverse

workforce

• Mobile Field Force

• Retail

• Contact Centre

• Sales – Managed

Customer 

• Office Worker 

• Executive

Employee

demographics

Under 24: 7.2%

25-34: 25%

35-44: 29%

45-54: 25.8%

Over 55: 13.2%Age Range:

18-79

Average Age:

41.6%

Location

Extended definitionof “employee”

• Partners

• Contractors

• Consultants

Nature of 

employment

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Our Purpose

To create a

brilliantconnectedfuturefor everyone

Telstra FWOW Programme

Vision

We will become a leader in personal

productivity and collaboration by living ourcore values, unleashing our teams‟ talents

and showcasing our market-leading

technologies to deliver better customer

outcomes.

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Reimaginingthe workplace

Supporting

employees with

the tools they

need

Driving new

practices in the

way we work

Inspiring our

people by

offering a

variety

of workspaces

Enabling greater

integration and

choice

in the way we

work

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Early programme foundationshelped set us up for the future

Creating theworkplace of

the future

Showing realcommitment toflexible work

Enabling themobility ofour people

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People

 All roles flex

“We work flexibly atTelstra. Talk to us

about how this job

could be flexible for

you.” 

“Flexibility about flexibility”

ensures it is the new starting

point for work

Managers equipped to lead

a team of flexible workers

Senior leaders role model

flexibility to emerging leaders

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Workplace

400 George St

 An evidence-based

approach to understand

work and our worker types

Test and enhance our 

design with the engagementof our people

Different environments and

floors serve different

purposes

Our guiding principles

steer our choice

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Welcomi

ngLiberated Open

Connect

edEffortless Vibrant

Our workplaceguiding principles

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Showcase opportunity

TechnologyComms

infrastructure

Collaboration with our

partnersEase of use and

integrationwith other sites

• Wi-Fi and wireless

• Video conferencing

• Cloud solutions

• Digital signagesolutions

• Meeting room booking

systems

• Soft phone

technologies

• Collaboration tools

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TechnologyMobility

• New device strategies and

standards

• Security and identity

management

•  Apps

• Social media

CYOD offering to

20,000 more

employees and

partner staff Exec at Home allows

role modeling and

increases uptake

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Our changechallenges

Technology comfort

readiness and

confidence

Engaging the

employee community

Preparing for physical

and environmental

workplace changes

Leaders enabled to

lead differently

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Our approach to

changeEngagePeople see the

vision,

understand

their role toplay, and

embrace the

change.

„I’m on board! ’

EmbedWorking with

leaders to

reinforce

change.‘My team

makes the

mos t o f

FWOW’ 

EvolveNew starters

exposed to

concepts and

expectations.‘I know

what’s

expected of 

me here’ 

EnablePeople have the tools,

capability and support to

perform well in the new world

of work.„I can do this’ 1. FWOW

Intro

2. Technolo

gy

3. Storage

4. Behavio

urs

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The benefits we

sought

Showcase

ourTechnolog

y

ImproveCollaborati

on

IncreaseProductivit

y

 Attract &RetainTalent

ReduceEnvironmental Impact

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Financial

The benefits we’ve delivered*

• Reduced workplace

fit our costs per

employee• Reduced ongoing

workplace expenses per

employee

• Reduction in printer

numbers

and print volumes• Reduction in technology

peripherals

• Financial gains enabled

reinvestment in

technology uplift

Technology

Customers

• >20,000 employees and

partner staff with access

tolatest mobile

technologies

•  A Net Promoter Score of

+82 for new Staff Plans

• >36,000 registered users

ofMobile Device

Management

• Video Call now

confirmed as

the preferred method of

contact for employees**

• Laptop has replaced

• Enterprise Customer

Tours delivering a Net

PromoterScore of +100

“Telstra are a lot more

 progressive

than I thought they were.” 

(Enterprise Customer)

“Telstra is a differentcompany 

to my legacy thoughts!” 

(Enterprise Customer)

* As at July 2015; ** 400 George St

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Flexibility

The benefits our people are

describing

•  Ability to access flexibility

and balance work and

personal life – +4%*(male 83%; female 85%)

• Employees accessing

flexibility are a further 2%

more engaged*

• Female representation

amongst new starters up6% vs. SPLY

• Female representation

up

2.6% on 2014

• Male managers

accessing Parental

Leave increased x3

Engagement

Collaboration &Productivity

• Likelihood to recommend

Telstra as an employer –

sustained 12%improvement**

• Likelihood to recommend

400 George St as a

workplace – sustained

14% improvement**

• Likelihood to recommendTelstra‟s Products and

Services – +2%*

• Improvements in

wellbeing –

11% improvement**

• Workspace encourages

collaboration improved

by 22%**•  Ability to interact with

colleagues without

appointments –

81% positive**

•  Access to informal

meeting spacesimproved by 48%**

•  Availability of leaders on

the new floors**

• Given the choice would

you go back to your old

space and way

of working? 81% NO*** Engagement data 2014; ** 400 George Street

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The lessonswe learned

Ground the work in your 

purpose and values

Be courageous

Leadership counts

Plan for success

Variety enables choice

Consider people, place

and technology together Combining business

cases enables cross-

subsidisation of

investments

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FWOW

consulting

andimplementation services

FWOW requires the right

technology foundation –

because if people are going

to work anywhere, their

technology must too.

FWOW requires workspaces

that support the typical work

activities – from intimate

conversations to noisy group

brainstorming, quick emails to

quiet individual tasks and so

on.

FWOW requires that

people change the way

they work and managers

change the way they

manage.

Most important of all, FWOW

requires a process of

planning, careful selection of

solutions, change

management and

measurement.