Date post: | 16-Jul-2015 |
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Building and Building and Sustaining Your ClubSustaining Your Club
Brad HowardBrad Howard
PAST PRESIDENTPAST PRESIDENT
Rotary Club of Rotary Club of Oakland-SunriseOakland-Sunrise
Family
TIMECareer
Moved
Financial ConcernsClub Issues
Health
Rotary Membership not fulfilling
our members’ needs!!
Bring them into Rotary the Right Way
Engage Them Early – On Their Terms
Exceed Their Expectations
Provide a Return on their Investment
Personal Growth and Experiences
Professional / Leadership Development
Creating Distinctive Relationships
Opportunities for the Family
Ability to Change Lives – Including our
Own
How Do You Do This?
Satisfaction Surveys are Better Than Exit Surveys
Management By Walking Around
Provide Multiple Feedback Mechanisms
Provide Structure to Keep New Customers Happy
and Engaged
Leadership on Committee Is Critical
Two Key Players:Customer/Member Retention
Potential Customer/New Member Attraction
Additional PlayersPeople Who Listen
Nurturer
Creation of New Benefits