G-Cloud 11 Cloud Delivery Service Descriptions · 5. Shorter time-to-market through leaner product...

G-Cloud 11Cloud Delivery Service Descriptions

May 2019

20/05/2019 2

Company Overview 3

Digital Transformation 12

Digital Transformation for Health and NHS 14

Discovery 20

Alpha 22

Beta 26

Application Service Design and Implementation 29

Application Service Support and Maintenance 32

Cloud Development 38

Continuous Integration and Support 41

Cloud Managed Service 46

Innovation as a service 47

AI and Machine Learning Services 49

Information Management 50

Salesforce Consultancy and Implementation Services 52

Dynamics 365 Consultancy and Implementation Services 54

BCDR & Exit Plan 56

Commercial Statement 57

Table of Contents

Who we are

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Kainos

Meaning ‘innovation’

Successful in business

Exceptional people

Blue-chip customers

Across the UK, Ireland, Europe

and USA

Across Healthcare, Government and

private sector

33 Years Over 1,400

300+ 12 offices Experts

Kainos Group plc is a leading UK-based provider of Digital Services and Platforms.

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What sets us apart

Innovation

People

Customers

Applicants

22,000

Blue-chip

customers

300+Revenue from

existing customers

89%of customers rate

service as good, very

good or excellent

96%

New ways to help

customers work faster,

smarter, better

ServicesInnovative platforms

that streamline

business processes

Platforms

Staff

1,400

2013 2014 2015 2016 2017 2018

What we do

We create digital solutions for public and private organisations around

the globe and build innovative software products that make life easier for

our clients and their customers.

Our Digital Services include full lifecycle

development and support of customised

technology solutions for government

and commercial customers.

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Digital Services

Our Digital Platforms comprise

specialised software products for

mobile healthcare and automated

software testing.

Digital Platforms

We create digital solutions for public and private organisations around the globe, and build innovative software products that make life easier for our clients and their customers.

Our Digital Services and Platforms

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We work collaboratively with our customers to shape projects and build digital capability through a full portfolio of services, including:

➢ Digital Transformation ➢ Data ➢ Cyber Security ➢ Cloud➢ Experience Design➢ Enablement ➢ Digital Consulting ➢ Agile➢ Innovation ➢ Workday Consulting ➢ LiveOps

Our market-leading digital platforms are changing the way the world lives and works. They include:

Evolve EMR is the market-leading product for the digitisation of patient notes, promoting digital maturity in healthcare organisations across the UK & Ireland.

SmartOur Workday services are complemented by our product Kainos Smart—the only automated testing platform on the market that’s built exclusively for use with Workday.

Services Platforms

Kainos Cloud Services

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Kainos Cloud Services comprise Consultancy, Migration, Continuous Delivery Platform and Managed Cloud. Our Cloud services are comprehensive and complementary, providing a menu of options that can take you from ageing legacy systems to Cloud and beyond, whatever your need. From advising on the best Cloud solution for you to managing it in its entirety, Kainos has the answer.

Benefits

Accelerating time to market by harnessing the

agility of cloud-native services.

Best practice in migrating workloads aligned to

destination cloud providers.

Proven experience of real-world cloud

implementations and migrations.

Fast, secure and low risk application of cloud

deployed components and processes.

Save money and time by harnessing ready-made

PaaS capabilities.

Improving services for end users through technological

advancements in cloud.

Increasing innovation and agility by harnessing cloud

platforms.

Minimising cost by using commodity cloud services.

Service enhanced through automation.

Who we work with

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Government and Healthcare

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CASE STUDY:

Welsh Revenue Authority

Kainos delivered a bespoke solution that provided online web applications to provide LTT liability calculation, LTT return submission and LDT return submission functionality. Additionally, an internal WRA application was provided to allow WRA staff to submit and amend returns, manage external user access and apply penalties or credits.

The project included significant integration with the WRA finance management system to transfer tax payer and return data between the tax and finance systems. The solution supports the WRA fulfilling the entire journey from completion of tax returns through to tax collection.

Kainos successfully deployed the solution using the Microsoft Azure Platform as a Service which fully aligns with the WRA’s drive to be a cloud based organisation. The security, scalability and operational supportability of the system were key design drivers in the development of the Azure PaaS based solution.

After successful delivery Kainos continued to provide support for the live system.

2018 UK IT Industry Award winner: Best use of Cloud Services.

Kainos worked with the newly established Welsh Revenue Authority (WRA) to deliver a bilingual cloud-based Tax Management System, to support the collection and management of the newly devolved Land Transaction Tax (LTT) and Landfill Disposal Tax (LDT). Kainos committed to working with the WRA based on an agile delivery model using distributed Scrum teams.

“Within the first six months of operations, we have seen many benefits from the system Kainos has developed, in particular the ability to focus on user needs.

By building on the Microsoft Azure Platform as a Service solution, we feel confident that we not only have a system for today, but one that has the potential and flexibility to support the growth of any future services we may support. Kainos’ expertise and experience of working on Azure has been invaluable.”

Anthony Pritchard, Head of Digital and Technology for the WRA

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CASE STUDY:

East Suffolk and North Essex NHS Foundation Trust

The move to the cloud is part of a major transformational programme within the Trust to enable efficient and effective approaches to patient care through the use of digital technology solutions. This comes amid growing focus from digital leaders within the NHS on managed services and cloud-based solutions. These are seen as key areas for overcoming some of the biggest challenges Trusts face which include limited financial resources, stretched IT budgets and ongoing security risks.

Key features include:• Instant access to patient records via mobile devices

and desktops• Highly configurable and scalable• Advanced security measures and tooling• Maximised availability with resiliency and disaster

recovery built in

In 2019 Kainos announced the successful collaboration with East Suffolk and North Essex NHS Foundation Trust (ESNEFT) to implement cloud-managed Evolve Electronic Medical Records (EMR) in the Trust. The initiative will see the award-winning Kainos Evolve EMR platform migrate from an on-premise solution to a Microsoft Azure cloud-hosted managed service.

“The move to the Evolve EMR cloud-managed service provides a number of significant additional benefits as it allows for time and capacity to be freed up within the Trust’s IT department that would otherwise be taken up managing infrastructure. The Trust will benefit from advanced security, fully managed end-to-end operational maintenance, and managed upgrades by dedicated Evolve platform experts. This supports our Trust philosophy of ‘time matters’, giving back time to our staff, patients and their families.”

Mike Meers, CIO, East Suffolk and North Essex NHS Foundation Trust

East Suffolk and North Essex NHS Foundation Trust was formed in 2018 as a result of a merger between Ipswich and Colchester Hospitals, creating the largest NHS trust in East Anglia and serving a population of over 800,000

Kainos Evolve is a core system of record for ESNEFTstaff and has supported the Paperless Healthcare Agenda across the Trust as an on-premise solution since its implementation in 2009.

The cloud-managed Evolve EMR supports the strategic alliance between the two hospitals by creating the capacity to provide a consistent approach to e-form development, with the aim to drive down operating costs across the two sites by £1.3m within 5 years.

Giving back

Our people dedicate their time to pioneering social outreach initiatives through our CSR programme, a ground-breaking initiative that helps young people improve their digital skills.

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We help young people increase

their technical abilities.

We run Code Clubs in

schools across the country.

We help teachers become more

confident in teaching ICT and

shape their IT curriculum.

We offer young people the

opportunity to find out what

it’s really like to work in IT.

Work Experience

We deliver dozens of CodeShows

to encourage young people to

consider a career in IT.

Students create and build

a working app in a real

development environment.

donations per year£35,000

of staff time1,000 hours

feel encouraged to take part in charitable activities

90% of staff

young people benefitted from Tech Outreach so far

4,000+

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Digital Transformation

Building a successful cloud-based digital service portfolio requires digital capability and an agile, data-driven culture. Kainos offers a mature digital transformation service that helps organisations leverage their cloud investment and instil the culture and capabilities required to accelerate digital transformation.

1. Gap analysis between business strategy and digital delivery.

2. Identification of barriers to transformation.

3. Business analysis that translates needs into live service features.

4. Improved realisation of outcomes from technology investment.

5. Shorter time-to-market through leaner product development.

6. Reduced cost and time-to-market through better component reuse.

7. Leverage of Kainos’ Agile delivery best practice framework.

8. Competitive advantage through innovation and use of emerging technology.

1. Strategic alignment between digital projects and business strategy.

2. Co-ordinated multi-channel service design.

3. User research and service design expertise.

4. Product and portfolio management processes and practices.

5. Technology landscape analysis to leverage emerging technology.

6. Data-driven processes to derive measurable benefits from digital solutions.

7. Value delivery analysis to track delivery progress against outcomes.

8. Clear recommendations to optimise agile delivery success.

9. Innovation engineering workshops to identify new opportunities.

Features Benefits

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Kainos’ Digital Transformation service provides product management and service design, agile assurance and data and technology consulting to accelerate transformation alongside any cloud initiative. These functions work together to help your organisation create better user experiences, understand and capitalise on emerging cloud technologies, establish a data-driven culture and instil organisational agility (regardless of methodology e.g. Scrum, SAFe, Kanban).

At Kainos, we are at the forefront of transforming services through digital cloud technologies. Our people have helped to transform some of the largest Government services and introduce new, more flexible, ways of working that support continuous improvement.

We use this practical experience to guide you through the process of transformation, from developing your digital strategy to creating new processes and building a user-centric culture. Combining our experience with your commitment to change, we will help your organisation transform and capitalise on the opportunities of new digital technology.

Digital Transformation enables organisations to deliver their products and services in a more effective, competitive and innovative way. Leveraging cloud infrastructure, organisations can deploy and iterate their products much more rapidly, and more easily meet the rising demands of their customers. Easier access to new and emerging cloud-based technology means that digital organisations can create more innovative products, informed through data analytics and real customer insight.

Digital Transformation

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Digital Transformation for Health and NHS

Experienced NHS Development Partner. Our strategy is to improve lives through transforming digital healthcare in the cloud with:

1.Citizen-centred design2.Clinical experiences that support adoption3.Open standards, secure and interoperable4.Sustainable technology ecosystems5.Achievable digital and data roadmap.

1. Improved patient and clinical experience and outcomes.

2. Secure technology platform to build for the future.

3. Agile working to create an incremental transformation with continuous improvement.

4. User-centred & service design led.

5. Collaborative agile approach.

6. Outcomes and experience focused.

7. Collaborative, and creative stakeholder engagement.

8. Experience building care record solutions defining lower-risk roadmaps and strategies.

9. Experienced delivering digital transformation cloud projects to the NHS.

10. Rapid prototyping with clinicians enabling prompt feedback.

1. Agile user-centred & service design-led Clinical and Citizen portals.

2. Local health and care record design and build.

3. Design, build and manage Pathways and care co-ordination Care pathway automation.

4. Clinically led approach to Implementation and change management.

5. IG, data, interoperability - Open APIs, HL7, FHIR, open standards.

6. Data services for self-auditing, Insights, demand management, new care models.

7. Digital health roadmap and strategy: Discovery, Alpha, Beta, Live.

8. Creating technology ecosystems - Migration planning and transition.

9. Responsive design, secure with single-sign-on for Smartphone, Tablet, Desktop.

10. Citizen & Clinician Identity management, consent, Authorisation and Authentication.

Features Benefits

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Kainos is a key supplier to over 30 NHS Trusts, digitising their care pathways and replacing over 1.3bn paper documents in 33 million patient records. Our solutions and advice have helped our NHS clients on their journey to digital maturity. 140,000 clinicians can use Kainos Evolve every day to access digital patient records instantly at the point of care. Working closely with clinicians, we have successfully deployed our Evolve Electronic Medical Record (EMR) solution to help providers achieve their paperless ambitions e.g. Great Ormond Street Hospital, Frimley NHS Trust, Pennine and Buckinghamshire. Kainos offers the following end to end transformational services to support the Health Support System Framework:

• Digital transformation services - We help our clients through complex transformations from helping shape and understanding the priorities, roadmaps and benefits through to agile software engineering and technical support.

We use multi-disciplinary teams of user research, business analysis and data/technology architecture, service design, WebOps and delivery management. We have worked across health, NHS Digital, and over 25 government departments delivering over 70 projects positively impacting over 50 million people using our agile approaches.• Electronic Medical Records platform -

https://www.kainosevolve.com/electronic-medical-record/ - Removal of paper from the care process, legally-compliant medical record scanning e.g. Bristol EMR serves 2.7 million patients, holds 4.7 million documents and ingests 30,000 pages of scanned documents per day.

• Local Health Care Record platform - We are delivering solution that integrates patient’s information from a disparate set of primary and secondary care health and care systems supporting a population of 630,000. Gloucestershire’s ‘Joining Up Your Information’ platform.

Kainos is one of the longest standing digital technology companies in the UK with 30+ years track record of supporting the UK public sector. Kainos started out as a small SME in Queen’s University Belfast, and now has over 12 offices in Europe and worldwide with over 1,400 staff providing award winning digital services, consultancy and software solutions to over 300 customers. We are passionate about opening up digital services for all citizens and working with health professionals to improve pathway and workflow processes, reducing duplication and costs, whilst improving quality and outcomes.


https://www.kainosevolve.com/electronic-medical-record/

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We have an ecosystem of experienced partners where we can help pre-empt and solve key Digital and cultural barriers for transformation and offer deeper expertise to complement our own services:A robust approach to working with the NHS to understand their requirements and design collaborative and transformative solutions that enable them to better meet the triple aim;

The health and care system and STPs are facing unprecedented challenges to deliver the triple aim ambitions. Our approach is based on our deep understanding of the NHS and wider public-sector context, the challenges, the constraints, and the requirements, the need to realise the potential of digital transformation to support delivery. Our approach recognises that each STP’s local context, history and cultures are unique and within that the constituent organisations, localities and stakeholders, including local political leaders, bring legitimate and important voices to shaping transformation efforts. We don’t impose a one size fits all solution, rather we invest in Discovery and relationship building at the outset to fully understand our client's requirements. Because our development approach is agile and iterative, we can adjust to the changing needs of new

care model's, greater integration, and the move to accountable care systems. Beginning with discovery of business, user and technical needs our approach enables the development of collaborative and effective solutions.Discovering business needs - We will work with you to understand:• Your strategic business goals, the policy context and the outcomes of those services• The operating model, service levels and known limitations or constraints of the existing services.

We will analyse transactional data and management information to provide a baseline by which the benefits from modernisation can be quantified and evaluated.


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Discovering technology needs - Our technical focus comprises three elements: 1. Understanding the legacy systems: (cost and time

to change, technical interfaces, non-functional demands, identity and security model, hosting, operating cost and recent challenges) to inform a transition approach and options for retirement.

2. Understanding the data: Examination of existing datasets (structure, type, value, quality, canonicity, non-functional demands) to appreciate the data migration requirements to support the new service.

3. Describing an emergent architecture: that aligns with your technology modernisation strategy, skills and needs of the service. It will prefer open source technology to best avoid lock-in, opt for simplification, default to cloud and commodity technologies, treat data analytics as a first-class need and will be aligned with your digital skills.

An effective approach to identifying and engaging with key stakeholders;Kainos understands that identifying and engaging with stakeholders is an important part of the health and care transformation process.

At its core, our agile approach to the LHACR relies on iterative solution development with and by end users, staff, service users, carers, and/or other local third sector bodies. In addition to traditional stakeholder mapping, we rely on a deeper engagement to tailor and develop solutions, which necessarily is more than information giving and consultation.

An effective approach to implementing transformative solutions in health and social care, which takes into account the key barriers and enablers to implementation;We believe programmes are enabled by a clear vision, create a sense of urgency, deliver value often and early and tackle key barriers and challenges very early in the programme. To do this our implementation approach of a co-locating blended team will create working prototypes that will excite, be tested with users to establish if the emerging service is technically feasible, cost-effective to build and will meet the user need. This energises and creates evangelists that will be change champions through the programme.


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How does it work? We adopt user-centred research supported by design techniques, lean practices, Scrum methods and a continuous delivery approach to ensure the culture, processes and behaviours for successful cross-supplier delivery are considered from the start. The user story backlog is refined by product owners and the Scrum team and acceptance criteria agreed against which the features can be signed off. New user stories will be written as the technical, business and design complexities, barriers and enablers become better understood. Daily stand-ups include key stakeholders where risks and dependencies are clarified, prioritised and made visible to the programme in a dependency map.

A robust approach to ensuring that the solution you deliver to an ICS / STP is adopted and utilised including robust evidence of where long-term culture change has been delivered to ensure effective adoption and utilisation of new tools / systems;We will co-create and collaborate with you to iteratively develop new solutions and develop a joint sense of ownership over your outcomes.

Service users, operational support staff, policy leads, business and security experts, technical architects, service suppliers will be actively involved, providing insight into the existing service and ideas for the to-be vision. We use an engagement framework across culture, people, process, technology and data to ensure that also elements of clinician’s lives are considered to uncover any emotional, functional barriers to adoption and then we measure and continually refine the solution to ensure a sustainable adoption. We will iterate our designs sympathetic to the barriers of adoption and through the engagement process we test research to ensure they meet user needs and the business-critical success factors.

A considered approach to how you support organisations to implement new solutions and to transition them, so they become business as usual; Implementing and transitioning solutions can be a challenging time, this is an intense period and we have been through over 50 projects where we have supported business critical transitions to BAU.


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Behavioural and mind-set changes usually happen over time and with experience, and so we propose an on-going transition process to ensure that these benefits take root. Teams continue to improve your agile maturity over the longer-term. To ensure transition we will work with you to establish champions across the different capabilities and communities of practice. In support of this, our involvement scales back to allow your teams space to grow and create and manage solutions. We support organisations using a range of tools and techniques to aid transition, so the solution is adopted as business as usual: Use of KPIs against strategic objectives and clinical expectations;

A solution which delivers demonstrable improvements in patient outcomes, the value of service.In our approach we engage with commissioners, clinicians, and patients early, co-develop solutions for example the work we are doing with NHS Digital (NHS online), that focus on designing for the patient outcomes and experiences upfront and constantly measure that we are designing and meeting the need focusing on the benefits to the system and to the individual.

The value of our approach is that we are always relentlessly focused on the outcome, experience and the cost in the way we deliver, and we set these demonstrable measures upfront with our clients so you can see the value we are delivering aligned to your goals.


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Discovery

Features Benefits

1. Readiness for commencement of an Alpha phase.

2. Clear understanding of the needs of service users.

3. Reduce delivery risk, through up-front understanding of the problem.

4. Gain valuable user insight through rapid prototyping.

5. Knowledge of key policies, business and technical constraints.

6. Pragmatism and sensitivity to project constraints and challenges.

7. Improved service benefit realisation through clarity of success criteria.

8. Greater innovation, driven by supplier experience.

9. Validation of business strategy and exploration of alternative approaches.

10. Alignment with GDS Service Standard and principles.

1. User research to gain a deep understanding of user needs.

2. Identification and engagement with business stakeholders.

3. Analysis of existing service operations, policies and business processes.

4. Analysis of existing technical systems, environments and capabilities.

5. Liaison with existing service providers and subject matter experts.

6. Iterative investigation through research, workshops and interviews.

7. Production of outputs, from business case to backlogs.

8. Prototyping to respond to user needs and test concepts.

9. Final deliverable is an accurately scoped Alpha phase.

10. Timescale four to eight weeks, depending on magnitude of digital product.

Discovery is the first step in defining a digital service or product, one focused on gaining a deep understanding of user needs and exploring how a transformed digital service might address those needs. Discovery sets a digital project off in the right direction before moving into the Alpha phase.

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Discovery

Our Discovery resolves these problems by helping organisations gain a deep understanding of business and user needs within the constraints of existing services. Once the problem is understood we help define the new digital product or service: starting initially from the users’ perspective and supported by an understanding of existing technologies, processes and policies. Our approach always involves collaboration with users and active solicitation of user feedback at every stage.

One of the primary outputs from discovery is the proposition - this is a report that describes the high-level solution that is to be developed and its business purpose. We provide support for the creation of a digital transformation business case and enable a quick start by defining a service backlog.

We use mock-ups where appropriate to test concepts with users and gather high quality user insight. In all cases, discovery will arrive at a correctly scoped alpha phase and a customer that is ready and informed to begin the process of alpha implementation.

Kainos has been leading discovery phases for over 20 years, and we have continuously evolved our approach with the experience we have gathered along the way. We strongly align ourselves with the Government Digital Service (GDS) guidelines; in particular, the service design phases as listed in the GDS design manual:

https://www.gov.uk/service-manual/agile-delivery/how-the-discovery-phase-works

Getting started is often the hardest part of a digital project. It’s sometimes difficult to identify and prioritise the problems to tackle as part of a digital transformation. Typically there are many services and processes that are semi-manual, paper-based, inflexible, expensive and hard to change.

Often, service inefficiencies arise from separate but overlapping business functions. Many are heavily interdependent on people and systems, or have become entrenched in ways that are inflexible and removed from what the users really need.

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Alpha

Features Benefits

1. In-depth knowledge and experience of public sector.

2. Delivery Framework – reuse from private and public sector Alphas.

3. Service Design approach to ensure early service adoption.

4. Ability to scale team - on-site, nearshore, or both.

5. Cost effective engagement and commercial models.

6. Openness and transparency, ensuring tangible benefits and outcomes.

7. Proficient in government standards and Alpha service assessments.

8. Validates the business requirements, technical feasibility and user needs.

9. Improve service experience for users and customers.

10. Low risk Beta – deliver working software in Alpha.

1. Service delivery based on value, aligning to the business case.

2. In-depth knowledge of open standards.

3. Focus on the end-user experience and usability, UX.

4. Test the hypothesis from Discovery.

5. Iterative approach to prototype development resulting in continuous improvement.

6. Minimise risk through open, early and regular collaboration.

7. Deliver value early and often.

8. Service testing based on user, business and technical needs.

9. Delivery management focussed on risk, dependencies and integration.

10. End to end service design approach.

Kainos is a leading provider of cloud-based Digital Services to the UK Public Sector. We adopt an Alpha-Beta-Live approach to delivery and have developed a Delivery Framework that underpins this. We are expert in delivering discreet Alpha phases that are cost effective, prove the service viability, and deliver value early.

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DurationIt is recommended that an Alpha should have clearly defined acceptance criteria and be time bounded from the outset. A typical time period would be between 6 and 8 weeks. This can vary depending on the size, complexity and subject matter of the project. During the Alpha you should continually assess the progress against the acceptance criteria of the Alpha from the outset. Once that is achieved, the Alpha should stop.

Approach Testing the proposed solutions usually takes the form of prototypes. These help the team understand:• Overall user journey• User interaction (to test the approach

realises anticipated benefits)• Technical components (for more difficult areas).

Kainos is a major service provider of Digital Services to the UK Public Sector. We adopt an Alpha-Beta-Live approach to delivery and have developed a Delivery Framework that underpins this. We are expert in delivering discreet Alpha phases that are cost effective, prove the service viability, and deliver value early.

The Alpha phase tests the hypothesis from Discovery and quickly determines if the service satisfies the business requirements, user needs and is technically feasible. A Government service standard assessment controls entry to Alpha, and another assessment controls entry to Public Beta – both are underpinned by a continuous assessment model.

Alpha

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Considerations at the end of Alpha should include an understanding of how the solution integrates with the existing systems and processes, manages dependencies, addresses the assisted digital channel and the non-functional requirements.

Service Iteration and DesignOur prototypes may not be solely for the User Interface, it may be necessary to have a separate technical prototype to prove the capability of complex or locally unproven engineering solutions.

The first few prototypes will be paper based, just to get some initial direction and avoid wasting valuable time on building system prototypes, by using a prototyping tool or similar tools such as Axure.

By the end of Alpha, we will understand how the solution integrates into the existing processes such as payment and email technical integrations.

Often overlooked in Alpha is sufficient consideration to the challenging needs of the assisted digital user and the non-functional requirements of the service, needed to underpin the Definition of Done to ensure a sustainable production standard in Beta delivery.

Lastly, our Alpha will need to be focused on learning about the solution – not building it, too long or too much effort on prototype quality will introduce positive bias forcing the Alpha findings to support the Discovery suggested solution – we need to be open to a finding of ‘not viable’.

Alpha ActivitiesDuring Alpha the team would be involved in multiple activities, these are often conducted in parallel:• A short inception, to introduce any new team

members and to agree the fine details of the Alpha plan. We would recommend some manner of Discovery retrospective at this point to challenge the process and approach.

Alpha

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• Prototypes - Alpha is primarily about gaining user feedback on the ideas out of discovery. Where there are multiple hypotheses from Discovery, we would start with those we feel most likely and then move to the outliers. It is important to remember that our outputs will be learning and preparation, not code, the prototype is just a means to an end –not an end in itself. The user testing on the prototype is more important than its creation.

• User research - each piece of feedback will add to our understanding of the situation and how appropriate our solution is. We will be making continual changes to the prototype and retesting it to see if we are improving the system from the user's perspective.

• Agile maturity assessment.• Conclusion and recommendations - the Alpha phase

will produce a comprehensive report of activities, findings and conclusions.

• Pipeline preparation - there are some infrastructure related activities needed to set up a continuous deployment pipeline and the associated technical environments, this work is really Beta but we recommend it takes place during Alpha to enable Beta to start immediately.

Alpha OutputsThe outputs of Alpha will be broadly split into two: the findings and recommendations from the Alpha and the proposed approach for Beta. The outputs will typically include:• Revised Product Roadmap.• High level process design.• Assisted Digital solution Design.• High level technical architecture diagram.• Key technical choices recommendations.

• Alpha summary document with records of User feedback and solution iteration.

As with Discovery, Alpha will end with an all-inclusive workshop to discuss findings and options to proceed. There should be some GO/NO GO decision at this point as to whether to take the recommendation into Beta delivery.

As a central government service, this Alpha stage may be subject to a GDS or internal departmental service assessment. Our approach and deliverables are tightly aligned to the assessment criteria and we have considerable experience is both executing and passing service assessments.

Alpha

Kainos is a service provider of cloud-based Digital Services to the UK Public Sector. We have developed a Delivery Framework that underpins our service delivery. We are expert in delivering Beta phases that are cost effective, deliver end to end services, iterates based on user needs, and delivers value early.

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Beta 1. In-depth knowledge and experience of public sector.

2. Delivery Framework – reuse from private and public sector engagements.

3. Service Design approach to ensure early service adoption.

4. Ability to scale team - on-site, nearshore, or both.

5. Cost effective engagement and commercial models.


7. Proficient in government standards and Beta service assessments.

8. Focus on working software leads to reduced operational costs.

9. Improve service experience for users.

10. Low risk – address challenging integration, dependencies and legacy early.

1. Service delivery based on value, aligning to the business.


3. Focus on the end-user experience and usability, UX.

4. Re-use at the core of service development.

5. Iterative approach to development resulting in continuous improvement.

6. Minimise risk through open, early and regular collaboration.

7. Deliver value early and often.

8. Specialise in continual testing, automated testing, quality assurance strategy.

9. Delivery management focussed on risk, dependencies and integration.

10. End to end service design approach.

Features Benefits

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The Beta phase builds an end-to-end slice of the service and tests it frequently with users until the service is ready for use. The phase employs a rapid and structured approach to incrementally deliver, test and iterate a prototype service arising from Alpha, to form a Minimum Viable Product (MVP). In addition to the end to end slice through the service, this MVP also addresses all the non-functional requirements (performance, security, scalability) necessary for live operational use.

There can be 2 steps to a Beta phase:• Private Beta: An MVP is tested with a subset of the

users to get feedback faster, in a more controlled way, to allow scaling to happen over time. This step is not mandatory, however it is highly recommended as it allows you to test the service in live use under controlled conditions and ultimately enables you to deliver value early and often.

• Public Beta: The service is opened to testing by the target end users. A service standard assessment and security assessment will control entry to Public Beta stage.

The duration of Beta depends on the size, complexity, subject matter and 3rd party dependencies of the service. However, Kainos recommends a service is released to production within a few months to avoid the build-up of technical debt, to release value early and to enable real quantitative and qualitative data to refine the amount of iteration required.

Kainos is a major service provider of Digital Services to the UK Public Sector. We have developed a Delivery Framework that underpins our service delivery. We are experts in delivering Beta phases that are cost effective, deliver end to end services, iterate based on user needs, and deliver value early.

Beta

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Key ActivitiesDuring Beta the team would be involved in multiple activities, including:

• Sprint 0: Not always needed depending on the proximity, continuity and quality of outputs from Alpha, however a Sprint 0 is a great way to ensure that all stakeholders and team members fully understand the service, product roadmap, challenges and dependencies. This has the purpose of getting all participants ‘sprint ready’ for Beta.

• Service iteration: establish a strong user research capability, delivery cadence and governance model. All delivery activity will be prioritised and delivered to production in line with the product roadmap. The service will be released frequently, based on the needs on the MVP.

• Private Beta: An MVP is tested with a subset of the users to get feedback faster, in a more controlled way, to allow scaling to happen over time. The private Beta is a controlled production release of the service and enables you to iterate quickly and cost effectively, and to release value early in a controlled ‘safe’ environment.

Beta • Public Beta: Following a service assessment, the iterated MVP will be released to the full user base. Data analysis will enable the service to be iterated to meet the user and business needs. This will be also verified via a full service assessment.

Kainos is a key provider of cloud based Digital Services and transformation programmes across UK Public Sector. All our delivery services are underpinned by our Service Design framework. We are flexible in our approach and our solutions are closely aligned with government priorities: cost-efficiency, open source, re-use, security, and usability.

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Application Service Design and Implementation

1. In-depth knowledge and experience of public sector.

2. Flexible approach to delivery.

3. Rapid deployment of team - on-site, nearshore, or a combination.

4. Delivery Framework – reuse from private and public sector engagements.


6. Proficient in government standards and service assessments.

7. Input into larger transformation programmes and IT strategy.

8. Focus on working software leads to reduced operational costs.

9. Increase innovation and customer enablement.

10. Improve service experience for users.

1. Assist in design of business benefits, goals, key performance indicators.

2. Proficient in proprietary and open source technologies.


4. Focus on user need and end-user experience.

5. Re-use at the core of solution design and development.

6. Minimise risk through collaboration and early iterations.

7. Iterative approach to development resulting in continuous improvement.

8. Test capability – continual user testing, automated testing, quality assurance strategy.

9. End to end Service Design delivering value early.

10. Experience in hosting, implementation and cloud-based solutions.

Features Benefits

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Application/Service DesignKainos designs solutions that combine best of breed products and services with custom code to meet functional and non-functional requirements. Open source, open standards, simple frameworks and lightweight technologies will guide the creation and iterative improvement of the solution in a way that results in a service that is flexible to changes and therefore reusable. This matters because many departmental processes in public sector organisations are similar, such as case management or information dashboards. In fact, we treat our various UK public sector customers as a single customer, keeping reusability, and value for taxpayer money, at the front of our minds.

Application/Service ImplementationKainos uses Agile methodologies because they result in digital solutions that are closely aligned with business requirements, are quick to develop and easy to use. The iterative and collaborative nature of Agile also means that our solutions are less risky for our customers. This is because it gives them visibility of progress and output at every stage of the project, and allows them to continuously tweak designs to ensure they get exactly what they want. In line with the open-source approach, our custom-developed solutions are owned by our customers and are available for redeployment in any public body.

We provide highly experienced Transformation Managers and Technical Architects during a Discovery phase to capture and define user needs, including assisted digital considerations, as well as defining business targets, goals and KPIs with which the success of the digital service will be continually measured. The result is a prioritised list of user needs which form the scope of the digital service, including the scale, approach and outline costs. Prototypes can also be created to prove concepts and showcase requirements.


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EnablementDeveloping digital services using Agile methodologies is challenging for many customers and agencies who are new to Agile. It requires new skills, new approaches and new standards, and demands close collaboration between business and technology experts. Kainos understands the detail of this new world and has several successful digital projects under its belt.We understand complex issues such as security, cloud deployment and performance, and we know the criteria against which open source or COTS should be deployed. And of course we’re intimately familiar with the digital service standards including Digital by Default and Digital First. All of this means we are well placed to provide guidance to departments that are new to Digital Service provision. We can train or coach customers to become knowledgeable and proficient in this approach, and enable them to become self-sufficient in delivering digital projects in-house.


ISO 20000 accredited support and maintenance services for cloud-based applications. Our highly secure ITIL aligned service delivers tailored SLAs, proactive availability and capacity monitoring, backup and security management, automated testing, release and deployment delivered through a DevOps culture. Our Agile methodology accelerates incident resolution and developments ensuring continual service improvement.

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ApplicationService Supportand Maintenance

1. Tailored SLA to service requirements.

2. Leverage our experience supporting critical exemplar Government services.

3. Assurance: ISO 9000/20000/27001 accreditations and ITIL aligned support service.

4. Direct access: Service desk manned with technical engineers.

5. Over 20 years experience of support provision throughout Public sector.

6. Scalable service and commercial model that evolves over time.

7. Enablement of customer in-house team through knowledge sharing and coaching.

8. Agile approach ensures optimum value is realised from every change.

9. Flexible pay-as-you use approach, only being charged for use.

10. Ability to draw upon wide range of skills as required.

1. Services delivered by security cleared engineers from approved secure facilities.

2. Flexible support hours including 24x7x365.

3. Service Design, Transition and Operational Management Services.

4. Extensive expert technical ability across 1300 engineers and technologies.

5. Microsoft Gold Cloud Platform Partner, Microsoft Partner of the Year and AWS Advanced Partnership.

6. Support for applications on IaaS and PaaS architectures.

7. Agile Support and Continuous Improvement methodology.

8. Accredited to ISO20000 Service Management, ISO27001 Information Security, ISO9001 Quality.

9. Use industry leading technology, such as Dynatrace, to leverage the best monitoring tools.

10. Proactive monitoring including availability, capacity, security and backup verification.

Features Benefits

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Our Support teams can be supplemented with skilled people from the wider Kainos delivery pool of over 1000 consultants, including specialist working groups and technical capability teams as specific skills are required. Project teams for larger solution changes and enhancements can also be drawn from this pool of technical talent to work alongside the support teams, ensuring there is a single point of contact for the support and ongoing enhancement of your solution.

Knowledge capture and transition are key elements in the success of any Live service. We have proven methodologies in place to ensure the correct support processes are designed and in place from project inception. A successful live service is designed from the start with emphasis given to monitoring, capacity, high availability, knowledge repositories, backup management and disaster recovery.

We tune and optimise existing platforms and implement platform upgrades based on functional and non-functional requirements. We design and build big data applications that integrate seamlessly with semi-structured, columnar and graph-based data stores. We choose the most appropriate storage formats, encryption and access control mechanisms, and implement secure, standards-based APIs that allow data to be published and shared within and between organisations. We provide data access mechanisms that support a number of tools for different user groups, providing cost-effective and innovative ways of analysing data while minimising vendor lock-in. We place a high priority on platform data governance and are able to leverage Cloudera Navigator for this capability – one of many value-add features of Cloudera over pure open source.

Kainos Live OperationsApplication Service Support and Maintenance provides 2nd and 3rd line application and infrastructure support services by way of its dedicated UK based SC cleared support teams, comprising over 100 applications, cloud, database, and security support specialists, experienced in providing exceptional support and on-going development of diverse business solutions, utilising mature, proven service management processes. We provide dedicated, personalised support teams, tailored to the requirements of the solution and client’s needs. The assigned support team will have extensive experience of your environments, business needs and internal capability, and provide support to the level you need.


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Agile Support Methodologies Methods to deliver software have changed over the years and the same is true for the ways we now support solutions. Many of our solutions have been delivered through an Agile methodology, and as the solutions go live and move into a support phase that Agile methodology remains through methodologies such as Scrum and Kanban. Scrum is an Agile methodology that is particularly well suited to solutions that are still going through large volumes of development allowing a continuation of development practices into the live operation phase, albeit usually on a smaller scale. Kanban, another Agile methodology, sits well alongside Scrum or by itself and is well suited to support services that must respond quickly to incidents while still progressing enhancements and ongoing change. Both methodologies are well suited to breaking down complex tasks and visually exposing progress for both Kainos and our clients to see.

Live Operations - Service PrinciplesOur approach is different to that of traditional IT managed service providers.


We know the GDS standards and environments our clients operate in. We avoid rigid, inflexible practices into which your business and services must be ‘shoehorned’ and in which making changes can be slow and expensive. We will work with you to merge our industry best practice and hands-on experience with your technical and regulatory landscape.

Our service is inherently flexible, designed to complement our customers changing needs. These principles underpin everything we do.

• Monitoring the business service – not just serversWe don’t just monitor CPU, memory and network. We also work with you to monitor key points throughout the application flow, including alert generating, emulated end-to end health checks. We look at the service holistically and constantly evaluate and improve monitoring and alerting with this goal in mind.• Proactivity – we deal with problems fast before

they affect your usersA large majority of the incidents raised for the support services we deliver are raised by our engineers in response to incidents we monitor on our platforms.

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Typically, we perform pre-approved steps to address issues, or work with you, getting your approval to execute the necessary action. The key point is that issues are dealt with quickly before they impact your users’ experience.• Direct access to engineers – no hopping through

multiple service desksYou will have access to a dedicated team of engineers with expert knowledge of your platform. These engineers will be directly accessible by your teams –with direct dial access. We encourage close working relationships between the teams in both organisations within a culture of trust. You will not be inhibited by bureaucracy.• Total commercial flexibility – ramp services up and

down in line with your needsWe offer flexible commercial models and can ramp up and down in line with your needs and in response to service needs. Services can be brought into support and removed from support at any time. This gives you the flexibility to on-board and retire services; scale up and down; or bring services in-house. You will not be constrained by a long-term, inflexible and costly contract.


• Flexible tooling – get the best results at lowest cost

We have common, default industry leading tools, such as Dynatrace, we use to meet different management needs. However, many of the services we on board have features included that have been mandated by security accreditors to meet assurance requirements, e.g. protective monitoring tools and approaches. We will adopt these and manage them as required. You will not have to re-engineer your solutions to adopt our service.• ITIL based controlsWhilst flexibility and speed of deployment are necessary to meet modern business demands, processes must be put in place to ensure robust controls, clear accountability and traceability. We employ mature, ITIL and GDS Service management standard aligned processes including incident management, change and release management, SLAs, monthly reports and service reviews. Therefore, you receive adaptability of agile methodologies, speed of deployment through WebOps techniques, but full control and auditability through robust ITIL processes.

Service ManagementThe service is ITIL aligned - ISO20000 and ISO27001 accredited - and operates using mature Incident and Change Management services.

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Our services are professionally managed and include:• Kainos Service Desk – A reliable single point of

contact into Kainos support team.• Incident Management toolset – We provide an

industry leading web-based incident management portal or we can use your ITSM toolset if required.

• Standard or Extended Service Hours – We offer flexible support hours to suit your needs up to 24x7 x365 days a year.

• Service Level Agreement – We agree Service Level Agreements for all interactions and will report on performance monthly.

• Reporting – On, at least a monthly basis, we will report on service performance, service improvement, risks and commercials. We will work with you, amending and augmenting reporting to meet your needs.

• Point of contact – In addition to a dedicated team, all clients will have a dedicated Service Manager as a day-to-day point of contact for reviewing the service report and discussing broader service enhancement issues.

Offerings and Supported Technologies Kainos Live Operations has been supporting solutions for over 20 years with a number of those solutions still actively being supported today.


The range of technologies that we support is vast and ranges from COTS products to bespoke solutions. We support both traditional datacentre hosted solutions as well as cloud hosted solutions, including both IAAS and PAAS platforms.We are technology agnostic, however over the past few years we have seen a significant increase in the demand to support Open Source, Microsoft and AWS technology stacks and have built up centres of excellent in these areas.We dovetail into your support needs and existing capability to offer services just right for you, from light break fix models to full managed services with onsite staff. We understand that solutions will change and your needs will change over time and therefore our service should change in step. Therefore, our commercial models can change to scale up or down as your needs evolve.We also offer proactive audits and health checks such as go live readiness assessments, security audits and solution health checks. All solutions and support services will eventually run their course and we are on hand to help you support the solution yourself through our enablement services or to help you to decommission the solution ensuring data is migrated or destroyed as appropriate.

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On-boarding services It is important to plan a fit for purpose transition of your service into live operation. We have proven transition plans for on-boarding both Kainos delivered and existing 3rd party delivered solutions safely into a Kainos Live Operations Service:• Kainos delivered services – key to this approach is

our ability to embed support personnel into the development teams from the start. Thus ensuring early life support, knowledge transfer and continuity of personnel.

• Existing or new applications from another supplier – we have tried and test Transition Plans, ensuring a secure and seamless transition to Kainos. Our transition plans deliver a safe transition and enhanced service.

Commercial Models We offer several commercial models to best suit your requirements• Fixed Price – we can provide a fixed price to

provide bespoke support to your requirements with the certainty of a set price for the service each month.

• Time & Materials - we understand the need to deal with events, changes and ad hoc issues on an on-going and sometimes unpredictable basis.


We will work with you to provide flexible support where you purchase support days against a discounted rate card, which can then be drawn down in 15-minute increments to support or develop whatever challenges you are facing at that particular time.

• Price per VM – managing VMs as part of a solution requires regular proactive daily, weekly and monthly tasks such as monitoring, anti-virus, backup management, capacity management and patching. We can provide a comprehensive core service for a fixed price each month to cover all your VM management needs.

Kainos is cloud computing specialists who empower organisations to design, deploy and operate digital services using commodity cloud platforms in an efficient, cost-effective and secure manner. We are passionate technologists who want to get your code to production more quickly, reliably and with less risk using a Continuous Delivery approach.

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Cloud Development

1. Value to production faster via continuous delivery pipeline.

2. Transparent approach ensures on-going visibility of development progress.

3. Agile delivery enables re-prioritisation of requirements with each iteration.

4. Ensuring the most valuable features are continually being delivered.

5. Exceptional pool of developers, QA, Security and WebOps staff.

6. Delivery Managers ensure business objectives are realised.

7. Continual deployment facilitates constant visibility to stakeholders.

8. Dedicated UX Design team to lead User Experience aspects.

9. User needs at the centre of everything we develop.

10. Exploits benefits of speed/cost without compromising security or reliability.

1. Identify appropriate cloud services for application development.

2. Use open source, open standards, simple frameworks, lightweight technologies.

3. Iterative and incremental; a ‘release early and often’ principle.

4. Apply Continuous Integration and Continuous Delivery techniques.

5. Employ pair programming, code reviews and Test-driven development (TDD).

6. Ensure each build is a production release candidate.

7. ‘DevOps’ culture/WebOps functions: automated environment build and release mechanisms.

8. Delivery of user focused minimal viable product.

9. Identify and address cloud specific risks, issues and constraints.

10. Automated testing to increase confidence and reduce risk.

Features Benefits

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We have an exceptionally strong WebOps capability that understands and knows how to deliver services consistent with the Digital Service Standard. We know what it will take to “design, build and manage the provision of the highly available infrastructure components” you require, and how to “help teams to rapidly prototype, deliver, and run, high-impact and high-value services”.

We foster a ‘DevOps’ culture, encouraging increased ownership in teams to deploy working software to production. This results in software that is operationally ready rather than simply feature complete, with a view to delivering value early.

We use automation extensively to provision, monitor and scale on cloud infrastructures, enabling new environments to be created quickly and with minimal

effort, thereby ensuring pipeline integrity is maintained consistently across all environments. We incorporate standardised but flexible approaches for building, deploying, securing and running live services. We can advise on and work with every combination of public and private clouds, and ensure secure integration with legacy systems as appropriate. Effectively, we create a wide-reaching roadmap for change that covers every last consideration, ensuring no conflict with existing infrastructures or investments.

Kainos has been closely involved with the development of digital services for UK Government since the inception of GDS and the Digital by Default agenda. We worked on seven of the 25 initial exemplar projects and since then, we have delivered 70+ UK Government digital projects embracing the GDS design principles for departments and agencies including the Home Office, DEFRA, DVSA, DVLA, Cabinet Office, FCO, Land Registry and DWP.

Cloud Development

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Agile Delivery: Iterative, Collaborative and aligned to GDS Digital-By-Default service standard.

Value Orientated: Fast learning and risk mitigation through a focus on early delivery of an MVP.

Continuous Delivery: Frequent releases through full automation of environments and deployment processes.

Collaborative: Open, transparent and collaborative team approach.

Cloud Development

ITIL-aligned ISO20000 certified operational support services which blends, orchestration, automation, testing, continuous integration, continuous delivery (CI/CD) and defect resolution together to drive faster, safer, more frequent cloud deployments. Our Agile methodology and DevOps culture accelerates incident resolution, pipeline throughput and continuous development ensuring continual service improvement.

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Continuous Integrationand Support

1. Expertise to choose the right pipeline tools and technologies.

2. User needs are at the centre of everything we deliver.

3. Microsoft Gold Cloud Platform Partner and AWS Advanced Partnership.

4. Underpinned by ISO9000/20000/27001 accreditations and ITIL-aligned support service.

5. In-line with CESG Cloud Principles and Government Security Classifications.

6. Enablement: Coaching, teaching, mentoring skills to build/maintain system.

7. Collaborative approach ensures complete transparency.

8. Optimisation: Taking user feedback to continuously improve cloud service usability.

9. Exceptional pool of highly experienced engineers and DevOps staff.

10. Demonstrable experience and ability to draw insights from other projects.

1. Creation and maintenance of highly automated development pipeline.

2. Automated ITIL compliant and ISO 20000 accredited processes and service desk.

3. Mature SLAs with up to 24x7x365 support.

4. Full alignment with Digital Transformation Service Standard and Design Principles.

5. Pro-active security, performance monitoring and tuning aligned to business targets.

6. Secure Cloud management: OFFICIAL and OFFICIAL-SENSITIVE environments (formerly IL2/IL3).

7. Full support for IaaS and PaaS environments and overarching applications.

8. Proven agile processes to manage and deliver backlog effectively.

9. DevOps culture: automated environment build and software release mechanisms.

10. Flexible commercial models to align with business needs and budgets.

Features Benefits

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Key to our approach is the close, collaborative working between the Kainos Service Delivery Manager and the Client Product Owner. System enhancements are driven through the Product Backlog – the contents of which are constantly being prioritised, worked into stories and scheduled into sprints. In addition, an emergency change process is created to ensure that any high priority changes to resolve production incidents or problems can be made within an optimal time frame. Kainos adopts a continuous delivery approach which involves delivering iterations of software on a regular basis that are ready to be deployed, although not necessarily released to the end user. This approach makes it easier to:• Add improvements• Fix bugs• Test expectations about the final solution.

Kainos uses several agile methodologies to manage the workflow of support incidents and change requests (tickets) such as Kanban and Scrum. With Kanban in particular the constraint is the number of tickets in progress rather than time boxes in a traditional agile project.

To address this constraint and manage this demand we offer the following additional services:• Business as Usual (BAU) – keeping things ticking

over, handling the normal flow of tickets• Blitz – scaling up support team to increase velocity

when there are more tickets than usual• Rapid Response – Fast tracking pieces of work

larger than a bug fix or small change requests that are raised during the course of the project.

The Kainos service ensures continuity of agile delivered enhancements, throughout live operation, and pro-actively measures and monitors KPIs to suggest and implement change that will continually improve the service through the following three key layers:• Delivery – Building and delivering a service/solution in an Agile, iterative fashion.• Enablement – Coaching, teaching and mentoring the customer in the skills needed to build and maintain

the system.• Optimisation – Taking the feedback from the users to continuously improve the usability of the service.


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In addition to the highly agile, proactive and responsive approach to system enhancements, Kainos implements a robust Service Management regime. This ensures that not only is the system continually being optimised in terms of functionality it is also, very importantly, being optimised in terms of availability, performance and security.

Kainos constantly looks for ways of continually improving the service via user feedback, sprint retrospectives, analytics and further research. Through pro-active monitoring methods we will help you:

• Monitor system performance

• Optimise your code

• Ensure your system remains secure

• Identify potential future issues

• Address areas of improvement such as inefficient services

• Maximise efficiencies of cloud-hosted solutions

Kainos provides a single point of contact for all incidents and service requests – tracing, reporting and managing these through to resolution – including managing third parties where required.

Where the system has been developed by Kainos, all of the aforementioned processes will have been created, implemented, tested and fine-tuned during the alpha and beta phases – well ahead of full live operation, through continuous delivery.

To ensure support staff have the knowledge and experience to support the project from day 1 the Kainos approach is to embed support staff into the development team at an early stage prior to transition of the project into a maintenance phase. This ensures:• Support staff enhance skills as agile developers• Support staff get to know the deployment pipeline• Support staff augment their development skills

with additional skills such as testers, developers, Web-ops, DBAs, designers and UX researchers, but bringing in specialists where required.

Where the system has been developed by a third party Kainos will ensure that it applies its agile approach in any handover undertaken.• Co-located, multi-skilled joint teams promote

essential build and maintenance knowledge in the customer from the outset


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• Once service is public facing, incidents are fed into the backlog

• Incident resolution is shared and cycled throughout the team promoting better understanding of coding for a production, customer facing environment

• Post alpha enablement and optimisation of the service feature prominently alongside the delivery of the service through continuity of knowledge, skills and experience

• Lean Principle – Reduction of hand-offs, risk and waste increasing agility and continuity.

Continuous Delivery Platform

The Continuous Delivery Platform has been specifically developed to accelerate cloud adoption in Public Sector departments, enabling customers to deliver a portfolio of digital services in a more cost effective and secure manner underpinned by a suite of operational services facilitating day to day running of a live digital service.

Features:

• Creation of a standardised, fast, test-driven, robust continuous deployment pipeline

• Automated delivery of Cloud hosting spanning compute, networking, storage

• Supported across many public cloud and specialist cloud providers.

• Reduces risk with fully managed automation and configuration management

• Cloud infrastructure and application health and performance monitoring

• Standardised process to support controls for feature-based continuous delivery

• Dashboards providing in-depth insight into the whole service

• Configurable automated alerting and recovery• Secure aggregated logging, with integration to

external Security Operations Centre• Will support Official and Official Sensitive data

classifications.

Benefits:• Accelerates cloud hosting helping service owners

keep pace with development

• Enables cost savings by providing extensive ready-made operational services


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Benefits continued:

• Delivers first-class performance monitoring allowing better understanding of the service

• Delivers first-class health monitoring allowing better understanding of the service

• Designed, optimised and scaled to meet user demand.

• Reduces risk of change with deployment pipeline controlled by automation

• Reduces risk of human error by utilising configuration management

• Provides proactive alerting / remediation in response to business critical incidents

• Designed in-line with CESG Cloud Principles and Government Security Classifications

• Kainos is ISO 9001, ISO 20000 and ISO 27001 accredited.

➢ Are you struggling to get the expected benefits from Cloud Infrastructure?

➢ Is your Operational team having difficulty delivering what your Digital teams need?


➢ Are you not getting the cost savings from cloud infrastructure you expected?

➢ Are your Product Owners and users frustrated at the time it takes to deliver a new feature release to Production?

➢ Have you developed your digital service but haven’t yet got a working Production environment?

➢ Do you have your service on an existing cloud provider that you want to exit but don’t know how to migrate away from it?

➢ Do you have a running Production service but have little instrumentation or monitoring to understand what it is doing?

➢ Do you performance or scale issues with your digital service?

➢ Do you have a portfolio of digital services planned and are concerned about the duplication between these services?

➢ Are you seeking to instil the DevOps culture into your agile teams?

If the answer to any of these questions is yes then you need to speak with Kainos. Kainos is one of the largest DevOps experts in the UK.

Kainos provides a fully managed service to support cloud deployed applications and solutions.

We provide Service Design, Transition, Operational Management and support for new and existing solutions migrating to Cloud Platforms.

Our services are ISO20000, ISO27001 and ISO9001 certified with an ITIL aligned agile service wrapper.

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Cloud ManagedService

1. 20 years’ experience of support provision throughout the Public sector.

2. Reassurance of a supplier proven in seven GDS exemplar services.

3. A scalable service and commercial model that evolves over time.

4. Transparent, scalable and flexible offerings with additional specialist services available.

5. Rapid, repeatable deployment and support, operationally driven by automation tooling.

6. Extensive experience in delivering cloud strategy, provision, migration and management services.

7. Application of a continuous improvement methodology and relentless focus on cost optimisation.

8. Future-proofed technology.

9. Improved incident resolution times.

10. High availability, reliability and performance via monitoring and alerting.

1. Management of entire service from application level to cloud platform.

2. Flexible and customisable support models including 24x7x365 business critical support.

3. Single point of contact for all service requirements including 3rd party components.

4. Provision of DevOps, Live Operations and support services.

5. Proactive 24/7 monitoring and capacity management.

6. Automated and real-time alerting via dashboards.

7. Knowledge transfer, enablement and collaboration to support internal teams.

8. Incident management via a service desk manned by technical engineers.

9. Expertise in the entire solution stack, technology refreshes and migrations.

10. Regular service reporting and reviews via dedicated service managers.

Features Benefits

Investing in innovation is what drives us, our dedicated team are experts in increasing capacity by delivering strategic innovation value to our clients in multiple sectors. Kainos supports the whole innovation lifecycle, from identifying strategy to delivering key innovation projects at scale, using lean business-led prototyping.

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Innovationas a Service

1. Providing the groundwork and behaviours for long-term strategic growth.

2. Cross-sector awareness enabling us to bring multiple viewpoints.

3. Collaboration with our partner network to apply cutting-edge technology.

4. Retain competitive advantage through incremental change.

5. Resource augmentation to increase innovation capacity.

6. Quickly seek and deliver the most strategic innovation value to business.

7. Reduce development and delivery risk through show and tells.

8. Improve customer interaction and focus.

9. Ensure early adoption of advances in technology.

10. Assessment of upcoming tools which can deliver business value.

1. Define how innovation supports overall digital business and technology goals.

2. Business vision support enabling creation of digital or technology strategy.

3. Ideation and concept generation workshops via expert-led workshops.

4. Development of business Innovation pipeline to support growth.

5. Creating business cases to support development of ideas.

6. Deep insights into cutting edge technology and horizon scanning.

7. User and market research.

8. Developing cost effective and practical ways to drive innovation.

9. Solution, software, service and forward architecture.

10. Rapid prototyping with continued insights and iterations.

Features Benefits

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Kainos Applied Innovation

We support the whole innovation lifecycle; from identifying strategies to delivering key innovation projects at scale, using lean business-led prototyping and user-centred design. Our clients from Government, Healthcare and the Private sector are asking how to we can leverage innovation to bring better services to them and increase their business agility. The Applied Innovation team works internally with talent right across the company, and externally with creative and technology-focused partners, to enable you to quickly tap into relevant sources of knowledge. Feedback from customers that engage with the Applied Innovation team is that the value of the engagements is high and our commitment to innovation is strong.

With an impressive portfolio of customer engagements and demonstrators, the Applied Innovation team are experts in helping our clients deliver their business goals,

adding value and increasing efficiency.

What we do:• We actively invest in innovation by bringing together the

best blends of talent and working collaboratively across the world

• Our core research and development team work with partners to evaluate cutting-edge technology. We use these insights throughout our product and service offerings

• We constantly refresh our views of emerging technology and invest time in understanding the real business value

• Customers can leverage our teams’ capabilities to increase their innovation capacity and quickly seek and deliver the most strategic innovation value to their business.

Benefits our innovation can bring to your business:• Significantly increase agility in product delivery • Deep technical insights into cutting edge technology• Rapid prototyping with insight generated over several

iterations• Solutions delivered through user design-led problem

solving.

At Kainos we recognise that horizon scanning for our customers is important and one way that we do this is through the work of our Applied Innovation team. The team works with a wide variety of customers to bring new, innovative technologies to market more quickly. Our dedicated teams are experts in increasing the capacity for strategic innovation in organisations.

Innovationas a Service

Kainos delivers a broad range of artificial intelligence and machine learning services focusing on integration with existing products, processes and services. We enable the creation of custom solutions focusing on user needs using AI and ML tools and services to accelerate digital transformation. Customer-driven AI enablement is offered through dynamic workshops and training.

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AI and Machine Learning Services

1. A user needs-driven approach to AI solutions.

2. Augmentation of existing services using AI.

3. Integration-first approach towards blending AI with existing business processes.

4. Automation of time-consuming, manual processes.

5. Proof of concept creation to accelerate discovery.

6. Cost saving through using open source tools and services.

7. Consultation and collaboration with experienced AI practitioners.

8. Proven digital transformation experience coupled with AI expertise.

9. Educational enablement through training and idea-generation workshops.

1. Enhancing digital transformation with advanced analytics and AI.

2. Artificial Intelligence solutions based on identified user needs.

3. Artificial Intelligence enablement via expert-led educational workshops.

4. Integrating AI tools into existing workflows and platforms.

5. Experienced computer vision, natural language processing and chatbot practitioners.

6. Significant data analytics capability to drive data-driven discovery.

7. AI-driven discovery for problem identification and solution generation.

8. Active research into emerging AI tools and technologies.

9. Machine learning techniques for customer recommendation and personalisation.

10. Anomaly and fraud detection, predictive modelling and classification technique.

Features Benefits

Kainos has significant experience in the deployment of cloud based Enterprise Information Management solutions, particularly built around the powerful capabilities of Microsoft SharePoint Online and Alfresco. Increased productivity is enabled through automation and data-driven decision making, using complementary technologies from partner suppliers such as K2, Kofax and Automated Intelligence.

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Information Management

1. Cloud based, scalable enterprise solutions allowing work from anywhere.

2. Improving information integrity and corporate accountability.

3. Unlock the value of information by making it accessible.

4. Streamline capture, classification and management of information.

5. Extensive and powerful search options.

6. Increase enterprise performance and efficiency.

7. Exploit information and data assets for better decision making

8. Increase productivity and transparency with enhanced classification and search.

9. Secure delivery of central corporate records.

10. Improved Compliance and information governance in line with business needs.

1. Enterprise Document and Records Management –Cloud, On-premise and Hybrid.

2. Knowledge Management solutions.

3. Enterprise Search ability for unstructured content.

4. Enable collaboration and accelerate business processes.

5. Scanning, image processing and automated record classification.

6. Workflow and Case Management.

7. Information Architecture, User Experience Design and Service Design.

8. Portals and systems integration.

9. Comprehensive Implementation Services including cloud migration, integration and security.

10. Analysis, Training and Change Management.

Features Benefits

51

Whether the challenge is to eliminate paper, introduce easy enterprise search-ability to unstructured content, boost remote collaboration or accelerate business processes, Kainos’ deep knowledge and technical expertise in electronic Information management, Scanning and Image Processing, eForms, workflow and case management, collaboration, Enterprise Search / Knowledge Management, portals and systems integration means we are ideally positioned to turn business strategy into a plan of action.

We offer a complete, one-stop access to everything from simple product licences to complete implementation and delivery of comprehensive end-to-end EIM solutions. We also provide change management consultancy, requirements analysis, sourcing, implementation, training and post-sales services.

We dedicate R&D time to keep abreast of new products and offerings in the market particularly in relation to the Cloud.

Real results, no matter how complex the requirements, as evidenced by prestigious customers include award-winning Havant Borough Council, C2k, the Home Office, the Parliamentary & Health Services Ombudsman, the Audit Commission, New Forest District Council, the NSPCC, Ipswich Hospital NHS Trust, Office of Fair Trading, Shaw Trust and Oxfordshire County Council.

Backed by over 30 years’ of IT and consulting experience, and over 20 years’ focus specifically in Information Management, we have an enviable track record of delivering successful EIM solutions on time and within budget to organisations ranging from the Audit Commission and Parliamentary & Health Services Ombudsman to local authorities and NHS Trusts.

Information Management

We can provide Salesforce consultancy, implementation, optimisation, development, integration and support services aligned with our end to end, outcome focused, user centred digital transformation experience.

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Salesforce Consultancy and Implementation Services

1. User Centred approach.

2. Accelerate time to value.

3. Migration and Integration to/from existing systems.

4. Application development.

5. Outcome focused.

6. Effectively use technology to enable transformation.

7. Cost effective services and support.

1. Salesforce Sales Cloud.

2. Salesforce Service Cloud and Field Service Lightning.

3. Salesforce Marketing Cloud, Pardot and DMP.

4. Community Cloud.

5. Salesforce Platform, App Exchange, Lightning, Heroku Enterprise.

6. Salesforce Internet of Things (IoT).

7. Einstein Artificial Intelligence.

8. Wave Analytics.

Features Benefits

53

Our teams can be supplemented with skilled people from the wider Kainos delivery pool of over 1000 consultants, including specialist working groups and technical capability teams as specific skills are required.

Project teams for larger solution changes and enhancements can also be drawn from this pool of technical talent to work alongside the support teams, ensuring there is a single point of contact for the support and ongoing enhancement of your solution.

Knowledge capture and transition are key elements in the success of any delivery. We have proven methodologies in place to ensure the correct processes are designed and in place from project inception.

A successful implementation is designed from the start with emphasis given to outcome and user value.

We provide dedicated, personalised consultants and teams, tailored to the requirements of the solution and client’s needs. The assigned team will work along side you to develop an extensive understanding of your environments, business needs and internal capability, and provide support to the level you need.

Salesforce Consultancy and Implementation Services

We can provide Dynamics 365 consultancy, implementation, optimisation, development, integration and support services aligned with our end to end, outcome focused, user centred digital transformation experience.

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Dynamics 365 Consultancy and Implementation Services

1. User Centred approach.

2. Accelerate time to value.

3. Migration and Integration to/from existing systems.

4. Application development.

5. Outcome focused.

6. Effectively use technology to enable transformation.

7. Cost effective services and support.

1. Consultancy Services.

2. Implementation Services.

3. Integrate with Salesforce, Workday.

4. PowerApps Development.

5. Flow Automation Development.

6. AI Specialists.

7. Unlock value from your Dynamics 365 platform.

Features Benefits

55

Our teams can be supplemented with skilled people from the wider Kainos delivery pool of over 1000 consultants, including specialist working groups and technical capability teams as specific skills are required.

Project teams for larger solution changes and enhancements can also be drawn from this pool of technical talent to work alongside the support teams, ensuring there is a single point of contact for the support and ongoing enhancement of your solution.

Knowledge capture and transition are key elements in the success of any delivery. We have proven methodologies in place to ensure the correct processes are designed and in place from project inception.

A successful implementation is designed from the start with emphasis given to outcome and user value.

We provide dedicated, personalised consultants and teams, tailored to the requirements of the solution and client’s needs. The assigned team will work along side you to develop an extensive understanding of your environments, business needs and internal capability, and provide support to the level you need.

Dynamics 365 Consultancy and Implementation Services

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BCDR & Exit Plan Business Continuity and Disaster Recovery (BCDR)A Business Continuity Plan can be provided if required. This shall set out the arrangements to be invoked in the event of an actual or perceived threat to business continuity, to ensure continued operation of the system and continuity of the services provided by Kainos pursuant to the Prime Agreement and shall include: the alternative processes, options and responsibilities that may be adopted in the event of a failure or disruption to the system and/or services provided by Kainos pursuant to the Prime Agreement; and the steps to be taken by Kainos upon resumption of the system and services provided by Kainos pursuant to the Prime Agreement in order to address any prevailing effect of the failure or disruption including a root cause analysis of the failure or disruption.

Exit PlanAn Exit Plan can be provided if required to detail the steps that would be carried out to ensure smooth transition of Kainos services to a new supplier. The steps outlined in the Exit Plan will help mitigate against any disruption to the service during the transition period. It is assumed that any new supplier will themselves have a procedure they wish to follow during the transition period, and as such the steps in this Exit Plan will serve as a checklist for the new supplier to ensure all key areas of the transition have been covered. The Exit Plan will therefore be subject to refinement should it be exercised.

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Commercial Statement

Confidentiality and Copyright© Kainos Software Limited 2019This document is the copyright of Kainos Software Limited ("Kainos"), is commercial in nature and is issued in confidence for use solely in connection with this Framework; it must not be reproduced, in whole or in part, for any other purpose without the prior written consent of Kainos.

TrademarksKainos® is a registered trademark of Kainos Software Limited. All rights reserved. You may not delete or change or modify any copyright or trademark notice.

CaveatsKainos has used all reasonable endeavours to ensure that all statements contained in this document are accurate, but will not be held responsible for any errors or omissions. All information provided prior to execution of a contract is provided "as is" without warranty of any kind.This response is submitted 'Subject to Contract' and does not constitute an offer from Kainos. Kainos reserves the right to withdraw from the tender following due diligence and/or contract negotiations. In the event that Kainos is successful in this bid the parties will negotiate a mutually acceptable document and will be contractually bound to each other only upon execution of the same by their respective authorised signatories.

Corporate Information“Kainos” is the trading name of the Kainos group of companies, further information on which can be found here: https://www.kainos.com/corporate-information/Kainos Software Limited will be the contracting entity for the provision of the services and may be assisted from time to time by other Kainos group companies.

https://www.kainos.com/corporate-information/

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