G4S Facility Services (India) Pvt. Ltd.

Company Profile

2010

Contents:

� Introduction

☺☺☺☺Background

☺☺☺☺Range of Services

☺☺☺☺Esteemed Client

☺☺☺☺Operations in India

� Why G4S Facility?

� Quality, Expertise & Strength

� Contact Details

G4S Facility Services is a division of

G4S, India.

G4S with its headquarters in London,

has operations in more than 140

countries throughout the world &

employee strength of over 5,00,000

people. The organization has a

comprehensive range of security &Introduction Introduction comprehensive range of security &

related services, which includes

Facility Management, Guarding,

Security Systems & Products, Cash

Services, Ambulance Services; Fire

fighting, Recruitment & Training.

G4S Facility Services is a world class

Facility Management Company

committed to Total Quality Service.

G4S Facility is the member of

International Facility Management

Association (IFMA), International

Sanitary Supply Association (ISSA),

Association of Indian Cleaning

Industry (AICI) and also certified by

ISO 9001:2008 for its range of

services.

Introduction Introduction

Range of ServicesRange of Services

Comprehensive

Cleaning :

• Manpower

• Machinery

• Materials

Comprehensive

Cleaning :

• Manpower

• Machinery

• Materials

Housekeeping Services

Housekeeping Services

Chauffeur

Attendants

Chauffeur

Attendants

Valet Services

Chauffeur Services

Chauffeur Services

Receptionists

Office Support

Receptionists

Office Support

Secretaries

Corporate Services

Corporate Services

Electricians

Plumbers

Electricians

Plumbers

Carpenters

Maintenance Services

Maintenance Services

Gardening

Pest Control

Gardening

Pest Control

Related Services

Related Services

Installation of Meters

Replacement of

Meters

Installation of Meters

Replacement of

Meters

Meter Reading Services

Meter Reading Services

Integrated Facility Services

Comprehensive

Cleaning :

• Manpower

• Machinery

• Materials

Comprehensive

Cleaning :

• Manpower

• Machinery

• Materials

Housekeeping Services

Housekeeping Services

Chauffeur

Attendants

Chauffeur

Attendants

Valet Services

Chauffeur Services

Chauffeur Services

Receptionists

Office Support

Receptionists

Office Support

Secretaries

Corporate Services

Corporate Services

Electricians

Plumbers

Electricians

Plumbers

Carpenters

Maintenance Services

Maintenance Services

Gardening

Pest Control

Gardening

Pest Control

Related Services

Related Services

Installation of Meters

Replacement of

Meters

Installation of Meters

Replacement of

Meters

Meter Reading Services

Meter Reading Services

Integrated Facility Services

• Materials

Hospitality Services:

• Canteen

Management

• Pantry

Management

• Guest House

Management

General Services

• Road Cleaning

• Beach Cleaning

• Materials

Hospitality Services:

• Canteen

Management

• Pantry

Management

• Guest House

Management

General Services

• Road Cleaning

• Beach Cleaning

Valet Services

Vehicle

Management

Valet Services

Vehicle

Management

Secretaries

Dispatch Riders

Front Office

Back Office Support

Caretakers

Secretaries

Dispatch Riders

Front Office

Back Office Support

Caretakers

Carpenters

Painters

Lift Operators

Genset Operators

Carpenters

Painters

Lift Operators

Genset Operators

Carpet

Shampooing

Chair Shampooing

Document Storage

Carpet

Shampooing

Chair Shampooing

Document Storage

Meter Reading

Bill Distribution

Energy Auditing

Meter Reading

Bill Distribution

Energy Auditing

• Materials

Hospitality Services:

• Canteen

Management

• Pantry

Management

• Guest House

Management

General Services

• Road Cleaning

• Beach Cleaning

• Materials

Hospitality Services:

• Canteen

Management

• Pantry

Management

• Guest House

Management

General Services

• Road Cleaning

• Beach Cleaning

Valet Services

Vehicle

Management

Valet Services

Vehicle

Management

Secretaries

Dispatch Riders

Front Office

Back Office Support

Caretakers

Secretaries

Dispatch Riders

Front Office

Back Office Support

Caretakers

Carpenters

Painters

Lift Operators

Genset Operators

Carpenters

Painters

Lift Operators

Genset Operators

Carpet

Shampooing

Chair Shampooing

Document Storage

Carpet

Shampooing

Chair Shampooing

Document Storage

Meter Reading

Bill Distribution

Energy Auditing

Meter Reading

Bill Distribution

Energy Auditing

Housekeeping Housekeeping

ServicesServices

Housekeeping Services division is responsible for the upkeep of offices,

hospitals, pubs, hotels, cineplexes, IT Parks, Airports, Libraries, and

industrial units. Services rendered include daily cleaning, vacuuming,

trash removal, floor care, restroom cleaning, and interior glass

cleaning of premises.

Comprehensive Cleaning Solutions by providing:

� Manpower

Housekeeping ServicesHousekeeping Services

� Manpower

� Machines

� Janitorial Supplies (chemicals & tools)

Hospitality Services by providing:

� Canteen Management

� Pantry management at Offices and Factories

� Guest House Management

General Cleaning Services by providing:

� Road Cleaning Services

� Beach Cleaning Services

The company offers a one stop solution to all housekeeping needs. Our

trained manpower with sophisticated equipment consistently delivers way

ahead of our clients expectation in terms of quality upkeep.

Chauffeur ServicesChauffeur Services

In India the car rental Industry is still predominantly chauffeur driven as

compared to the International scenario where almost all car rentals are

self driven. Also branded car rentals are relatively new in India, where

unorganized taxi operators are doing more than 90% of business. In

order to ensure customer satisfaction and customer loyalty, the branded

car rental companies have to provide Total Quality Service. This means

the car has to be totally reliable and comfortable and the chauffeurs have

Chauffeur ServicesChauffeur Services

the car has to be totally reliable and comfortable and the chauffeurs have

to be highly trained, fluent in English and other local Languages,

Courteous and Cooperative.

It is in this context, that the chauffeurs provided by G4S Facility

Services are absolutely indispensable. Our stringent selection procedure

covers all aspects profiled by the clients. After selection a short training

capsule, covering mainly etiquettes and customer relations, is conducted

before the chauffeur is deployed, under supervision

Corporate ServicesCorporate Services

G4S Facility Services (India) Pvt. Ltd provide well trained and

experienced staff for corporate offices as well as factories and other

industrial setups. These range from providing general assistance services

like Frontdesk Staff to Technical Assistance in terms of Computer and

Telephone Operators. In the present scenario where each employee

represents the company culture, our sophisticated, well trained and

experienced staff proves to be an invaluable asset to our Corporate Clients.

Corporate ServicesCorporate Services

experienced staff proves to be an invaluable asset to our Corporate Clients.

In order to facilitate Corporate Sectors and organisations G4S Facility

Services provide:

Courier Boys Receptionists Secretaries

Computer Operators Office Assistants Telephone Operators

Data Entry Operator Peons Store Incharges, Etc.

G4S Facility Services therefore provide unique solutions to the Corporate

world by taking over the burden of recruitment, training and supervision of

support staff and enable the clients to concentrate on their core business

activities. Our well trained and smartly uniformed personnel not only

enhance the image of an organisation but also contribute towards a

professional work environment.

Maintenance Maintenance

ServicesServices

The Maintenance Division provides service all year round, covering all aspects of

building and maintenance whether commercial or domestic. All maintenance operatives

are directly employed by the company. Each operative is provided with all wear corporate

clothing to ensure that they are easily recognizable by our clients. Maintenance operatives

are controlled by office based controllers to ensure that all call outs are attended to within

a stipulated time.

Maintenance of premises and installations is, more than ever, an operational and financial

Maintenance ServicesMaintenance Services

Maintenance of premises and installations is, more than ever, an operational and financial

challenge for companies. With its unique and personalized approach, G4S Facility

Services offer advantageous solutions whatever your environment needs

� Preventive Maintenance

� Heating / Ventilation / Air Conditioning (HVAC) Management

� Moves & Rearrangements

� Infrastructure Services

� Plumbing &Carpentry

� Electrical Services

Inside and out, top to bottom, our custodial staff and landscape technicians consistently

care for your facility and premises. G4S Facility Services (India) personnel are at your

service to handle staff moves and rearrangements, from office jobs to relocations. Our

flexible workforce arrangements adjust to the demands of your business, allowing you to

be prepared for any situation - special events, complex office moves, expansions, etc. -

without the overhead of dedicated staff for the same.

Related ServicesRelated Services

Related Services Related Services

Apart from the Housekeeping Services, G4S Facility Services has vast

experience to take care & maintenance of the Interiors & Exteriors of the

premises and other valuables.

Related Services include:

� Floor care such as buffing & refinishing

� Gardening

� Pest Control Services

� Window Cleaning / Façade Cleaning

� Carpet / Upholstery shampooing

� Spring Cleaning

� Mobile Cleaning

Meter Reading Meter Reading

ServicesServices

Consequent to the privatisation of power distribution and billing

systems, Meter installation/ reading and distribution of bills, G4S

Facility Services has created the necessary infrastructure. This carries

with it rich experience of installing, maintaining and reading the

electricity meters (domestic & commercial).

Meter Reading ServicesMeter Reading Services

Unique Features:

� Meter Installation

� Meter Reading

� Energy Auditing

� Bill Distribution

� Installation of MCB's

Embassies / International Organizations:� DFID INDIA

� British High Commission

� UNICEF

� European Union Commission

� United Nation World Food Programme

� Institute of Rural Research and Development

Public/ Government Organizations:� Bangalore Airport Authority of India

� Bharat Petroleum

� ONGC

� Gail India Ltd.

� New Delhi Power Ltd.

� National Highway Authority of India

� NTPCEsteemed ClientsEsteemed Clients

� NTPC

� Delhi High Court

Banks / Finance / Insurance Organizations:� Bank of America

� Citicorp Finance Ltd.

� GE Money Financial Services Ltd.

� Citi Financial Consumer Finance Ltd.

� ICICI Bank Ltd.

� Kotak Mahindra Bank Ltd.

� HSBC Ltd.

� HDFC Bank Ltd.

� UTI Bank Ltd.

� The Vysya Bank Ltd. – Hyderabad

� Fullerton India Credit Corporation Ltd.

� Bajaj Auto Finance Ltd.

� Western Union Services Pvt. Ltd.

� Cholamandalam DBS Finance Ltd.

� HDFC Standard Life Insurance Company Ltd.

� Yes Bank Ltd.

� Development Credit Bank Ltd.

Esteemed ClientsEsteemed Clients

Banks / Finance / Insurance Organizations:� Kotak Mahindra Old mutual Life Insurance Ltd.

� Tata AIG General Insurance Co. Ltd.

� Reliance Life Insurance Pvt. Ltd.

� Bajaj Allianz General Insurance Ltd.

Educational Institutions:� Manipal Universal

� Ryan International Pvt. Ltd.

� DAV Public School – BBSR

� Delhi Public School – Delhi

� India Institute of Technology - Chennai

� Ballgung Siksha Sadan - Kolkata

Multinational Companies:� Sony India Ltd.

Esteemed ClientsEsteemed Clients� Sony India Ltd.

� Wipro Infotech

�Apple Computers ltd.

� Tata Consultancy Services

� ITC Ltd.

� Fedex Ltd.

� Lenovo India Ltd.

Hotels / Restaurants / Guest Houses:� Manipal Universal – Guest House

� Vodafone – Guest Houses

� Ananda Spa – Tehri – Garhwal (Uttranchal)

� IXIA – Kolkata

� Idea Cellular - BBSR

� Hotel Ista - Amritsar

Hospitals & Medical Institutes:� Sree Chitra Instt. Of Medical Science & Tech.

�Ayurvedic Chikitsa & Research Clinic

� Sadhu Vaswani Medical Center

� The Apollo Clinic - Noida

� Max Health Care

Esteemed ClientsEsteemed Clients

Industrial Units:� Daimond Power Infrastructure Limited

� Woodword Governer India

� International Tractors Ltd.

� Pepsico India Holdings-Chennai

� Saint Gobain Glass Ltd.

� FIAT India Pvt. Ltd. (New Holland Tractors)

� International Flavors & Fragrance India Ltd.

� Bhoruka Aluminum Ltd. – Bangalore

Rent A Car Companies:� AVIS India Ltd.

� International Travel House Pvt. Ltd.

� Lease Plan Fleet Management Ltd.

� Maruti Udyog LimitedEsteemed ClientsEsteemed Clients� ALD Automotive Pvt. Ltd.

� Arwal India Ltd.

Others:� Sri Sai Bhakta Samaj

� Bharti Cellular Ltd.

� Software Technology Park of India

� Titan Industries Ltd.

� ST Microelectronic Pvt. Ltd.

� Discovery Communication

� Naukri .Com

� Mata Vaishno Devi

� Shopper Stop.

� Bajaj Probiking Ltd.

� Canon India Ltd.

� HCL Automation Pvt. Ltd.

� Tata Steel Ltd.

� Ethihad Airways

� TCS -Passport Sewa Project

� Torrent Power Ltd.

and many more…..

Esteemed ClientsEsteemed Clients

G4S Facility Services operates all over the country through its 4

Regional and 37 Branch offices and covers more than 120 cities

nationally.

North North REGIONAL OFFICE – NOIDA

Our

Presence

WestWestREGIONAL OFFICE – MUMBAI

EastEastREGIONAL OFFICE – KOLKATA

BRANCH OFFICES

Kolkata

Ranchi

Guwahati

Bhubaneshwer

Patna

Hoogly

Hawrah

REGIONAL OFFICE – NOIDA

BRANCH OFFICES

Delhi – 1 (Rajendra Place)

Delhi – 2 (Lawrence Road)

Noida, Gurgaon

Lucknow, Chandigarh

Jaipur, Indore

Muradabad, Patiala

Bijnor, Bhatinda

Amritsar, Jalandhar

Ludhiana

REGIONAL OFFICE – MUMBAI

BRANCH OFFICES

Mumbai

Pune

Ahmedabad

Nasik

SouthSouthREGIONAL OFFICE – CHENNAI

BRANCH OFFICES

Chennai

Coimbatore

Hyderabad

Bangalore - I

Bangalore - II

Pondicherry

Cochin

Trivandrum

Calicut

Madurai

Vijaywada

Why G4S Facility? Why G4S Facility?

Why G4S Facility?Why G4S Facility?

Advantages to the client: -

� A multinational.

� Client has a comfort factor of better systems and coordination.

� In present scenario Client is the principal Employer but when associated

with G4S Facility Services due to their existing infrastructure they

are in a position to coordinate with various Govt. Agencies moreare in a position to coordinate with various Govt. Agencies more

effectively.

� Liabilities if any are of G4S Facility Services from the time of

agreement.

� All are employees of G4S Facility Services. This gives a comfort factor

that they cannot claim permanency with the Client.

� Being a professional company the outcome of service is better than local

contractors.

� G4S Facility Services is a recognized company in terms of meeting

customer expectations and employees' satisfaction.

� Vetting and verification of all the employees.

To satisfy the client with regard to better reliability and quality, the following

procedures are followed:

� Identify / understand the requirements of the client in detail.

� Work out a cost effective solution for the need.

� Deploy trained and motivated personnel to perform the task swiftly as per the

requirements.

Why G4S Facility?Why G4S Facility?

requirements.

� Use equipments and user friendly materials to improve productivity of the personnel.

� Provide backup support and regular supervision to ensure that the work is carried out in

the given time frame and the desired quality is maintained by applying appropriate and

cost effective methods.

� Organize refresher training capsules for the personnel from time to time.

� Customer feedback from time to time.

�Act upon the critical issues.

PROVIDE QUALITY SERVICE & ENSURE A SATISFIED CUSTOMER.

G4S Facility Services is a world class Facility Management

Company committed to Total Quality Service.

G4S Facility is an ISO 9001:2008 certified company and is the

the members of:-

Quality, Expertise & StrengthQuality, Expertise & Strength

S. No. Name of the Certification

01.International Facility Management

01.International Facility Management

Association (IFMA)

02.International Sanitary Supply

Association (ISSA)

03.Association of Indian Cleaning

Industry (AICI)

Contact Us

G4S Facility Services (India) Pvt. Ltd.“Panchwati”, Plot – 82-A, Sector – 18

Gurgaon – 122 016 (Haryana)

India

Phone No. - + 91 – 124 – 239 8888

Fax No. - + 91 – 124 – 239 7130

Web: - www.g4s.in

With utmost respect to Human Values, we promise to serve

our Customers with Integrity, through Innovation and

provide Value for Money Solutions.