Call IGT to order tickets at 888-WV-PLAYS!( 9 8 7 - 5 2 9 7 )w v l o t t e r y . c o m
1034
$2
1006 1020 1017 1029
10381042
$1
1043
1051
1014
$20
09911039
10481053
$3
1046 1041
1044
$5
1036
1030
1054
0968
1026
1052
NEW
$10
09961040
1071 1047
Limited Stock Game
1049
1045
NEWNENENEWWW
1024
10281037
NENENEWWW
TIPS & TRICKSYES TO DEBIT.
Did you know that debit transactions can be accepted as a form of payment for Lottery products? This is another great way to have less physical contact. Credit card transactions are not permitted for Lottery purchase. So let your players
know that they can get all their needed items in a one-touch, free transaction with their debit card.
Follow your stores guidelines for allowable transactions, as some locations have further restrictions.
FOR ALL YOU DO! THANK YOU!The WV Lottery appreciates everything you are doing during the COVID-19 outbreak. We understand you, our retailers, are going beyond all normal limits to provide essential services to the public. The West Virginia Lottery’s primary focus is the safety and well-being of our people, customers, employees, and business partners.
Please continue cleaning Lottery equipment and touch screens using using 70% or 91% isopropyl alcohol. DO NOT USE vinegar, ammonia, or other cleaners as they will damage the touch screens. We recommend offering the Advance/Multi options for draw games during this time to reduce
customer download and use our WVLOTTERY App to make a digital play slip. Your FMSR (Lottery Sales Rep) is available to assist with any questions or issues and can help with inventory management. We are extending ticket return dates. Your telemarketing rep will work with you to adjust orders as needed.
POWERBALL & MEGA MILLIONS JACKPOT CHANGESIt was a decision that had to be made, but it was not one taken lightly by the Multi State Lottery Association. You will notice that the Powerball jackpot reset to $20 Million after the last jackpot hit, and is growing more slowly. Mega Millions is also changing with the jackpot starting at $20 Million. Jackpots and jackpot increases will be on a draw-by-draw basis.
The rate at which the jackpot increases will be established based on game sales and interest rates,
amounts will be determined and announced prior to each drawing.
IMPORTANT UPDATE
UPDATE - STATEWIDE KENO GO WITH BONUS DELAYED TO JULY 19, 2020!Point-of-sale and advertising will push players to create digital play slips, watch the drawings, and check tickets on the WVLOTTERY convenience app. This helps reduce labor at your location and make placing a play easier for both you and the player. Television and digital advertising will support the KENO GO statewide launch, along with brochures, social media posts, and website banners. Training, POS, and game materials coming in May/June 2020.
HELP CUSTOMERS GET IN THE GAME, IN ONE VISIT! ADVANCED PLAY AND MULTI DRAWEveryone is trying to minimize trips and social activities. Now would be a great time to remind your draw game players that they can do advanced and multi draw plays of their favorite games. This allows the player to select drawings into the future.
Customers can download our WVLOTTERY App from the App Store or Google Play. The app walks
out a digital play slip. They see how to select their numbers or get a Quick Pick, bonus play features, and how many drawings ahead that they
may play. They can also do this from a paper play slip and have it ready before they come up to purchase. Ultimately, this would mean less trips to the store and less contact while still providing the same great service
Call IGT to order tickets at 888-WV-PLAYS!( 9 8 7 - 5 2 9 7 )w v l o t t e r y . c o m
UPCOMING INSTANT TICKETS RETAILER SPOTLIGHT Manager: Nic Ridenhour Location: SHEETZ #585 City: South Charleston
Q: What makes your location rank so high in lottery sales?
A: I think the contributing factors include that we stay on top of it every day, staying fully stocked, keeping up with
inventory, offering variety, seaming packs, following all of the Lottery plan-o-grams, suggestions, and standards. We also use
suggestive selling and guiding our players to our lottery machine.
Q: What about the lottery do you emphasize when training employees?
A: We initially train them on the different areas of lottery and its importance, then we work off follow-up situations where we
may need to further explain and/or retrain. We teach our employees to be accommodating to customers and answer their questions as best they can. It really helps having the lottery vending machine as well.
Q: What is your best practice tip for great sales and happy lottery customers? A: Keeping the newest games in stock. They want variety. An organized system and a planogram to follow help provide that variety.
Q: How have lottery promotions helped your location? A: We did have an in-store promotion recently and it went very well. We were very busy and the whole lobby of our store was full. Sales were great and we had tons of winners. It was a good buzz creator. We were very accommodating to the players by having two terminals and three registers running for the promotion. This brought many new people in and was
Q: What is your favorite thing about selling Lottery? A: I am a numbers person and I like to achieve goals. Selling lottery is all about that and generating revenue and business. We want to be at the top and lottery gives us a chance to take ownership and accomplish goals of sales and customer service.
All my associates are lottery champions and we own it together. A large amount of our following Lottery practices has come from the encouragement of our Lottery reps. Jason and Brittany (IGT FMSRs) assisted and showed how guidelines matter to our business, and we appreciate their help.
While open less than four years, this retail location ranked 13th in
