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Answer to common questions
Game Officials
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• This is how our registrations will be completed
• This is how we will do “all” written testing• Consider tests “open book” • We want you to know the answers, not miss the
questions.• Increasing the use of online training• 2012 Law Change presentation was a “testing sample”
We know it’s new.We have help available for you.
Game Officials – Registration & Learning Software
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Game Officials Help
Go to:www.wnyreferee.org
Click on Referee Resources
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And you’ll see this page …
Select either of these links
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And your question may be answered
Remember these two for
later!
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Common issues and solutions
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Maybe not … Did you finish your written test?
I’m here at the recert clinic, so I’m all registered, right?
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• But if you haven’t … you have five days to do so. After that:
• The course will “close”• You may still be able to log in, but test
result won’t register• You will have to register for a separate
“test” course, which will have a $10 fee• You will need to get an override code
from your DRAAvoid the fee and hassle – GET THE TEST DONE NOW!
Hopefully you already took – and passed – your test
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And/or my username
I forgot my password
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I forgot my username/password
Click on the link that says “Forget Username or Password?
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You’ll be taken to this page
If you don’t know your username, enter the e-mail address that you used in Game Officials here.
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You’ll be taken to this page
If you know your username but forgot your password, enter your username and e-mail address here.
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And once you are logged in ……
Set your username and/or password to something you will remember!Usernames and passwords are NOT case sensitive.
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We do take checks. But …
I don’t have a credit card
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Go back to the help page …I told you to remember these two … click on “I
don’t have a credit card.”
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This form is “fill-in” ready.
$10.00 processing fee
You will be able to download this form
Mail this form and check to this address
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• Prepaid MasterCard/Visa• Many cost less than $10.00• Use prepaid card to register
online• Has to be MasterCard or Visa• No cash
A different option …
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Option 1: Don’t get a refund. Game Officials will store the “credit” and it will be applied to your next course.
How do I get a refund?
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At the help page again …
If you want a refund, … click on “I can’t attend
the course ….”
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You will be able to download this form
If service is available, refund will be made to credit card.If not, check will be sent.
$5.00 processing fee
You can submit form via e-mail
or US mail
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You can reschedule easily … Cancel and re-register
I need to change to a different clinic …
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Log in to Game Officials
Click on the number of the course that you want to cancel
Click on Course 5188
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You will see this page
Click on “Cancel Registration”
This amount will be credited to my
account
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I’m upgrading this year …
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• If yes, follow instructions from SRA• If no, follow regular recertification process
Did you complete your assessment(s)?
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Because testing is training!
People wonder - Why do we take the test first?
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Information available to test takers
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Retrieving information for developing training program
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Why the test is “before” the clinic
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• Fixing errors on tests• Change wording on questions• Major savings on printing costs• “Greener”
Other benefits
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1.Check help files at www.wnyreferee.org
2.Contact your DRA3.REMEMBER YOUR
PASSWORD AND USERNAME!
Game Officials Help