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EARLY-BIRD DISCOUNT Register by 10 August 2012 and save €300 Gartner Outsourcing & Strategic Partnerships Summit 2012 8 – 9 October | London, UK gartner.com/eu/outsourcing HOT TOPICS GUEST KEYNOTE SPEAKERS Business-aligned outsourcing Strategic relationships with service providers New vendor management frameworks Emerging technologies and changing market forces New contract and pricing structures Sir Ranulph Fiennes The World’s Greatest Living Explorer Magnus Lindqvist Futurist and Trendspotter Jon Kirby CIO, AstraZeneca
Transcript

EaRly-BiRd diScounT Register by 10 August 2012 and save €300

Gartner Outsourcing & Strategic Partnerships Summit 20128 – 9 October | London, UK

gartner.com/eu/outsourcing

hoT ToPicS

guEST KEynoTE SPEaKERS

Business-aligned outsourcing

Strategic relationships with service providers

new vendor management frameworks

Emerging technologies and changing market forces

new contract and pricing structures

Sir Ranulph fiennes

The World’s Greatest Living Explorer

Magnus lindqvist

Futurist and Trendspotter

Jon Kirby

CIO, AstraZeneca

2 Gartner Outsourcing & Strategic Partnerships Summit 2012 | 8 – 9 October | London, UK

Business Success Through Sourcing Excellence, Emerging Technologies and Stronger Relationships

TaBlE of conTEnTS 2 Event Introduction

3 Why Attend

4 Agenda at a Glance

6 Gartner Research — Meet the Analysts

7 Keynotes

8 Tracks

9 Tracks Session Information

14 Practical Outsourcing: Workshops

Pre-Event Tutorials and End-User Case Studies

15 Maximize Your Summit Experience

16 Solution Showcase

18 Colocated Events

19 How to Register

Today’s outsourcing is all about meeting your organization’s business needs by using the right providers with the right products and services in the right locations. But in these complex, economically and financially challenging, highly competitive times, weaving through the vast amount of choices can be harrowing. CIOs and IT/business leaders must find the delicate balance to meet business expectations while operating efficient and effective IT-enabled processes and operations — all while remaining agile and enhancing the customer experience.

The Gartner Outsourcing & Strategic Partnerships Summit 2012 provides the insights needed so the CIO and IT leaders can make the right IT sourcing decisions. The cornerstones of the event are achieving business success through sourcing excellence — a balance of internal and external capabilities leveraging industry leading practices, seizing new opportunities that are available through emerging technologies, and creating stronger relationships with strategically important service providers.

With content designed for CIOs and IT and business leaders, sourcing managers, contract managers and vendor managers, this summit will deliver all of the insights you need to achieve successful outsourcing that supports your business.

We look forward to seeing you in London this October!

Shane O’Rourke Director, Program Management,Gartner Events

Ian Marriott Vice President and Summit Chair, Gartner

3Visit gartner.com/eu/outsourcing or call +44 20 8879 2430 for agenda updates and to register

Business Success Through Sourcing Excellence, Emerging Technologies and Stronger Relationships Who Should

aTTEnd?

The reasons to attend have never been more urgentAt Gartner Outsourcing & Strategic Partnerships Summit 2012, you’ll gain actionable guidance on how to best respond to accelerating business requirements while ensuring efficient and effective IT-enabled processes and operations. Determine your critical next steps with:

Business alignment: The business demands more value from sourcing and IT — in the form of speed, agility and flexibility. But to get there requires sourcing strategies that deliver business-focused results from both internal and external sources. See how it’s done.

Strategic providers: What’s your best insurance policy for sourcing success? The right vendor management program. Learn the secrets of establishing and managing mutually beneficial relationships.

Contract and pricing: Capitalize on new sourcing best practices and contracting options that address both traditional and alternative delivery deals.

New emerging technologies and delivery models: They may promise significant savings, but do the opportunities outweigh the risks? Learn what’s at stake and how to actually transition from traditional models to new alternative ones.

Globalized IT services: While low-cost labor benefits are shrinking, new options and approaches enable organizations like yours to buy value and not just volume. Are you ready?

• CIOs

• Chief sourcing officers, heads of outsourcing

• Sourcing managers

• Vendor managers

• Contract managers

• Procurement managers

• Business unit managers

• COOs, CFOs

• Global delivery managers, global sourcing managers

4 Gartner Outsourcing & Strategic Partnerships Summit 2012 | 8 – 9 October | London, UK

agEnda aT a glancE

Sunday october 718:00 – 19:30 Registration

Monday october 807:30 – 20:00 Registration, Information and Refreshments

08:00 – 08:45 Getting Gartner: How to Understand What we are Talking About Richard Mitchell Sponsor Snapshot: Outsourcing and IT Services Rob Addy

09:00 – 09:10 Summit Chair Welcome Ian Marriott

09:10 – 10:15 Gartner Keynote: Outsourcing 2020 — Get Your Vision Right for the Future Helen Huntley

10:15 – 11:00 Guest Keynote: The Attack of The Unexpected: Trendspotting and Future Thinking in Turbulent Times Magnus Lindqvist, Futurist and Trendspotter

11:00 – 11:30 Refreshment Break in the Solution Showcase

Track A CIOs and Senior Leaders: Driving Business Success

Track B Sourcing Managers: Creating Sourcing Excellence

Track C Vendor Managers and Contract Managers: Building Stronger Relationships

Track D Cloud and Industrialized Services: Understanding Emerging Technologies

Track E Outsourcing Fundamentals: Establishing the Framework for Success

Practical Outsourcing: Workshops

11:30 – 12:30 Leading Change in OutsourcingLinda Cohen

Integrate and Use The New and Existing Delivery Models To Successfully Select and Contract with Outsource ProvidersWilliam Maurer

The Discipline of Vendor Management: What Works Best for Your Organization?Helen Huntley

Low-Cost IT: How Industrialization Is Resetting IT ‘Price for Performance’Claudio da Rold

Multi-Vendor ManagementChris Ambrose

12:30 – 13:45 Lunch in the Solution Showcase

13:45 – 14:45 Emerging Trend: Digital Convergence and the Internet of EverythingJohn Mahoney

Where Next for Your Offshore Services?Ian Marriott

Outsourcing That Does Not Produce Better Analytics Cannot InnovateBryan Britz

The Great Cloud Debate: Is Cloud a Pragmatic Approach to the Future or Just a Fad? Gianluca Tramacere, Frank Ridder and Mark Raskino

Who To Pick For SAP, Oracle, Microsoft Application Services in EuropeGilbert van der Heiden

13:45 – 15:30How to Compare TCO for SaaS vs. Traditional Applications Services Business CaseModerated by: Fran Karamouzis

15:00 – 15:30 Solution Provider Session Solution Provider Session Solution Provider Session Solution Provider Session Solution Provider Session

15:30 – 16:00 Refreshment Break in the Solution Showcase

16:00 – 17:00 End-User Case Study: TBC End-User Case Study: Syngenta Crop Projection AG

End-User Case Study: TBC End-User Case Study: BetFair End-User Case Study: DSB 16:00 – 17:45Utilize The Five Step Process To Develop Outsourcing Business Outcome MeasuresModerated by: William Maurer and Bryan Britz

17:15 – 18:15 The CIO’s Guide to Negotiating with the Megavendors: IBM, Microsoft, Oracle and SAPAlexa Bona

Managing BYOD and Desktop Virtualization Without AnarchyFederica Troni

Managing Your Most Strategic Vendor RelationshipsChris Ambrose

Moving From Outsourcing to the Cloud — Are You Ready?Linda Cohen

Help Desk and Desktop Outsourcing In Europe: A Competitive Market of Increasing ComplexityGianluca Tramacere

18:15 – 20:15 Networking Reception in the Solution Showcase

Tuesday october 907:00 – 18:00 Registration

08:30 – 09:15 Gartner Keynote : CEO Concerns In 2012 Mark Raskino

09:15 – 10:00 Guest Keynote: Leading IS Transformation at AstraZeneca Jon Kirby, CIo, AstraZeneca

10:00 – 10:45 Refreshment Break in the Solution Showcase

10:45 – 11:45 The CIO’s Role in Managing the Expanding Universe of TechnologyJohn Mahoney

Top Ten Things You Must Do When Selecting BPO ProvidersCathy Tornbohm

Manage the Integration Across Vendors: The Building Blocks of an MSIGilbert van der Heiden

Success with Buying Industrialized or Cloud Services Starts with Preparing a Powerful RFPFrank Ridder

Outsourcing Foundations: Getting Your Offshore Services Approach RightIan Marriott

10:45 – 12:30Develop the Right Measures to Foster Collaboration Across VendorsModerated by: Linda Cohen

12:00 – 12:30 Solution Provider Session Solution Provider Session Solution Provider Session Solution Provider Session Solution Provider Session

12:30 – 13:45 Lunch in the Solution Showcase

13:45 – 14:15 To the Point: The CIO’s Guide to Strategic Vendor ManagementHelen Huntley

To the Point: Multisourcing Service Integration: DIY or Not?Gilbert van der Heiden

To the Point: Cooperation Instead of Confrontation: Mediate your Vendor DisputesFrank Ridder

To the Point: The New Realities of Service Provider Selection in a Cloud-Based WorldGianluca Tramacere

To the Point: Infrastructure Pricing Mechanisms and Price Ranges for 2012William Maurer

13:45 – 15:30Create an MSI Role for Successful Multisourcing ManagementModerated by: Ian Puddy and Rob Addy

14:30 – 15:30 The CIO’s Guide to Cloud Contracting: Understand the Real Costs and RisksAlexa Bona

Applications Services Imperatives: Adopting New Models for Cost and/or Business ValueFran Karamouzis

The Convergence of IT and Operational Technology Brings Risks and OpportunitiesJohn Mahoney

Data Centre Managed Services: Redefine Your Performance, or be ObsoleteClaudio Da Rold

BPO Provider Landscape and Key TrendsCathy Tornbohm

15:30 – 16:00 Refreshment Break in the Solution Showcase

16:00 – 16:45 Guest Keynote: Beyond the Limits Sir Ranulph Fiennes, The World’s Greatest Living Explorer

16:45 Summit Close Ian Marriott

5Visit gartner.com/eu/outsourcing or call +44 20 8879 2430 for agenda updates and to register

Sunday october 718:00 – 19:30 Registration

Monday october 807:30 – 20:00 Registration, Information and Refreshments

08:00 – 08:45 Getting Gartner: How to Understand What we are Talking About Richard Mitchell Sponsor Snapshot: Outsourcing and IT Services Rob Addy

09:00 – 09:10 Summit Chair Welcome Ian Marriott

09:10 – 10:15 Gartner Keynote: Outsourcing 2020 — Get Your Vision Right for the Future Helen Huntley

10:15 – 11:00 Guest Keynote: The Attack of The Unexpected: Trendspotting and Future Thinking in Turbulent Times Magnus Lindqvist, Futurist and Trendspotter

11:00 – 11:30 Refreshment Break in the Solution Showcase

Track A CIOs and Senior Leaders: Driving Business Success

Track B Sourcing Managers: Creating Sourcing Excellence

Track C Vendor Managers and Contract Managers: Building Stronger Relationships

Track D Cloud and Industrialized Services: Understanding Emerging Technologies

Track E Outsourcing Fundamentals: Establishing the Framework for Success

Practical Outsourcing: Workshops

11:30 – 12:30 Leading Change in OutsourcingLinda Cohen

Integrate and Use The New and Existing Delivery Models To Successfully Select and Contract with Outsource ProvidersWilliam Maurer

The Discipline of Vendor Management: What Works Best for Your Organization?Helen Huntley

Low-Cost IT: How Industrialization Is Resetting IT ‘Price for Performance’Claudio da Rold

Multi-Vendor ManagementChris Ambrose

12:30 – 13:45 Lunch in the Solution Showcase

13:45 – 14:45 Emerging Trend: Digital Convergence and the Internet of EverythingJohn Mahoney

Where Next for Your Offshore Services?Ian Marriott

Outsourcing That Does Not Produce Better Analytics Cannot InnovateBryan Britz

The Great Cloud Debate: Is Cloud a Pragmatic Approach to the Future or Just a Fad? Gianluca Tramacere, Frank Ridder and Mark Raskino

Who To Pick For SAP, Oracle, Microsoft Application Services in EuropeGilbert van der Heiden

13:45 – 15:30How to Compare TCO for SaaS vs. Traditional Applications Services Business CaseModerated by: Fran Karamouzis

15:00 – 15:30 Solution Provider Session Solution Provider Session Solution Provider Session Solution Provider Session Solution Provider Session

15:30 – 16:00 Refreshment Break in the Solution Showcase

16:00 – 17:00 End-User Case Study: TBC End-User Case Study: Syngenta Crop Projection AG

End-User Case Study: TBC End-User Case Study: BetFair End-User Case Study: DSB 16:00 – 17:45Utilize The Five Step Process To Develop Outsourcing Business Outcome MeasuresModerated by: William Maurer and Bryan Britz

17:15 – 18:15 The CIO’s Guide to Negotiating with the Megavendors: IBM, Microsoft, Oracle and SAPAlexa Bona

Managing BYOD and Desktop Virtualization Without AnarchyFederica Troni

Managing Your Most Strategic Vendor RelationshipsChris Ambrose

Moving From Outsourcing to the Cloud — Are You Ready?Linda Cohen

Help Desk and Desktop Outsourcing In Europe: A Competitive Market of Increasing ComplexityGianluca Tramacere

18:15 – 20:15 Networking Reception in the Solution Showcase

Tuesday october 907:00 – 18:00 Registration

08:30 – 09:15 Gartner Keynote : CEO Concerns In 2012 Mark Raskino

09:15 – 10:00 Guest Keynote: Leading IS Transformation at AstraZeneca Jon Kirby, CIo, AstraZeneca

10:00 – 10:45 Refreshment Break in the Solution Showcase

10:45 – 11:45 The CIO’s Role in Managing the Expanding Universe of TechnologyJohn Mahoney

Top Ten Things You Must Do When Selecting BPO ProvidersCathy Tornbohm

Manage the Integration Across Vendors: The Building Blocks of an MSIGilbert van der Heiden

Success with Buying Industrialized or Cloud Services Starts with Preparing a Powerful RFPFrank Ridder

Outsourcing Foundations: Getting Your Offshore Services Approach RightIan Marriott

10:45 – 12:30Develop the Right Measures to Foster Collaboration Across VendorsModerated by: Linda Cohen

12:00 – 12:30 Solution Provider Session Solution Provider Session Solution Provider Session Solution Provider Session Solution Provider Session

12:30 – 13:45 Lunch in the Solution Showcase

13:45 – 14:15 To the Point: The CIO’s Guide to Strategic Vendor ManagementHelen Huntley

To the Point: Multisourcing Service Integration: DIY or Not?Gilbert van der Heiden

To the Point: Cooperation Instead of Confrontation: Mediate your Vendor DisputesFrank Ridder

To the Point: The New Realities of Service Provider Selection in a Cloud-Based WorldGianluca Tramacere

To the Point: Infrastructure Pricing Mechanisms and Price Ranges for 2012William Maurer

13:45 – 15:30Create an MSI Role for Successful Multisourcing ManagementModerated by: Ian Puddy and Rob Addy

14:30 – 15:30 The CIO’s Guide to Cloud Contracting: Understand the Real Costs and RisksAlexa Bona

Applications Services Imperatives: Adopting New Models for Cost and/or Business ValueFran Karamouzis

The Convergence of IT and Operational Technology Brings Risks and OpportunitiesJohn Mahoney

Data Centre Managed Services: Redefine Your Performance, or be ObsoleteClaudio Da Rold

BPO Provider Landscape and Key TrendsCathy Tornbohm

15:30 – 16:00 Refreshment Break in the Solution Showcase

16:00 – 16:45 Guest Keynote: Beyond the Limits Sir Ranulph Fiennes, The World’s Greatest Living Explorer

16:45 Summit Close Ian Marriott

Agenda correct as at 15 June 2012

At the Summit, please refer to the agenda in the event guide provided, for the most up to date session and location information

Business Technology Tactical Strategic Foundational Advanced

6 Gartner Outsourcing & Strategic Partnerships Summit 2012 | 8 – 9 October | London, UK

gaRTnER RESEaRch — MEET ThE analySTSGartner has 800 analysts and consultants who deliver independent thinking, actionable guidance and data analysis to clients in 12,000 distinct organizations worldwide. A key benefit of attending the summit is the opportunity to hear advice and insight directly from Gartner analysts during sessions and interact and ask questions during workshops and roundtables. In addition, Gartner analyst one-on-one meetings offer attendees a private 30-minute discussion where you can set the agenda to receive tailor-made advice.

Worldwide expertise at your fingertips — your questions on outsourcing and strategic partnerships answered

Christopher AmbroseResearch VP

Rob AddyResearch Director

Alexa BonaVP Distinguished Analyst

Focus areas: Applications outsourcing; sourcing strategies and contracting; vendor performance and relationship management

Focus areas: Hardware and software product support services; outsourced service desk and desktop support and ITIL best practice

Focus areas: Trends in software licensing and pricing and maintenance; SaaS and cloud contracting; negotiating software license agreements with Microsoft, Oracle and SAP

Ian MarriottResearch VP, and Conference Chair

John MahoneyVP Distinguished Analyst

William MaurerResearch VP

Focus areas: Offshore outsourcing; global delivery models; outsourcing and IT services in EMEA

Focus areas: IT leadership, strategy, organization and change management; impact of technology convergence and internet of everything on IT leadership roles

Focus areas: Contract and deal development (SLAs); performance management; vendor selection

Frank RidderResearch VP

Focus areas: Contract and deal development; vendor management; vendor selection; infrastructure utilities; IaaS; cloud sourcing; sourcing strategy; infrastructure outsourcing

Ian PuddyVP Consulting

Mark RaskinoVP and Gartner Fellow

Focus areas: Critical program management; vendor management; strategic sourcing in financial services

Bryan BritzResearch Director

Focus areas: IT outsourcing marketplace; service provider evaluation and comparison; IaaS; infrastructure outsourcing; industrialized IT services

Linda CohenVP Distinguished Analyst

Claudio Da RoldVP Distinguished Analyst

Focus areas: Sourcing strategy; multisourcing; sourcing and vendor management

Focus areas: Sourcing strategy; outsourcing market dynamics; alternative delivery models; IT infrastructure utility; IT services industrialization; industrialized low cost services

Focus areas: CEOs and business trends; IT strategic planning; business value of IT; technology-enabled business strategy innovations; innovation management; emerging trends

Gianluca TramacereResearch VP

Focus areas: Outsourcing market dynamics; evaluation and selection of service providers; global delivery

Frederica TroniPrincipal Research Analyst

Focus areas: Client computing architectural choices; road map planning; total cost of ownership (TCO) and PC procurement

Cathy TornbohmResearch VP

Helen HuntleyResearch VP

Focus areas: Sourcing strategy, evaluation and selection; contract development and negotiations; vendor management; transitions; domestic, rural, nearshore and offshore/global delivery

Frances KaramouzisVP Distinguished Analyst

Focus areas: Strategy; business case analysis, shared service centers; application development and outsourcing; applications services including SaaS and offshore/global delivery

Gilbert van der HeidenResearch VP

Focus areas: Sourcing strategy; vendor selection; contracting; vendor management; application and testing services and metrics; operating level agreements

Focus areas: Business process outsourcing (BPO); finance and accounting BPO; alternative delivery models; business process utility

7Visit gartner.com/eu/outsourcing or call +44 20 8879 2430 for agenda updates and to register

gartner Keynotes

Outsourcing 2020 — Get Your Vision Right for the Future

As business evolves and the demands on IT skyrocket, what will outsourcing look like in 2020? Are we really prepared for the future? What have we learned to help

prepare us for the next generation of outsourcing? What new competencies will we need to prosper in the coming decade? What are the likely scenarios we will face when outsourcing? With 2020 just around the corner, we need to act now and prepare ourselves for inevitable and significant change in order to ensure the relevance of IT and outsourcing to business success.

Helen Huntley

CEO Concerns In 2012

How do chief executives regard business prospects for 2012 and 2013? What are their strategic concerns, what are they thinking about IT and about you? Using Gartner’s latest

global survey of over 200 CEOs as a basis, this session will give you an insight into how CEOS are responding to current business conditions, how they plan to tackle issues in growth, talent, strategy and innovation, and the implications for sourcing strategy.

Mark Raskino

guest Keynotes

The Attack of The Unexpected: Trendspotting and Future Thinking in Turbulent Times

The world has shifted from being local and linear into being global and exponential. How do you plan and anticipate changes in such an environment? In this presentation, Magnus

Lindqvist explains how our traditional ways of thinking ahead are misleading and identifies the key success strategies of companies that seek not only to compete in the present, but also to create for the future.

Magnus Lindqvist, Futurist and Trendspotter

Leading IS Transformation at AstraZeneca

With the challenges facing the pharmaceutical industry and the company’s IT function, Jon Kirby explains how he is making IS relevant and an integral part of AstraZeneca’s overall

business strategy. Jon will discuss how he is working to achieve this through a strategy built around three key focus areas: deliver competitive advantage; excellence in execution; and people. He will also give an insight into how AstraZeneca has implemented a new sourcing and operating model for its IT infrastructure in an accelerated time frame, moving away from a single source, one size fits all approach, to a multi-source ecosystem that delivers agility, flexibility, resilience and transparency. Jon will outline the principles driving the transformation of services across the ecosystem and the incentive mechanisms in place to drive alignment through end to end service delivery.

Jon Kirby, CIo, AstraZeneca

Beyond the Limits

Named “the world’s greatest living explorer” by the Guinness Book of Records, Ranulph Fiennes has led over 20 major expeditions, including the first unassisted polar journey

across Antarctica. In 2003, four months after sustaining a heart attack, he completed 7 marathons in 7 days, in 7 different countries. Since then, he has climbed the North Face of the Eiger and reached the summit of Mount Everest. In this presentation, Sir Ranulph describes what it takes to achieve outstanding goals, how to prepare and plan for the unthinkable in the most difficult situations, as well as the importance of teamwork and building strong relationships within the people you depend on.

Sir Ranulph Fiennes, The World’s Greatest Living Explorer

KEynoTES

http://blogs.gartner.com/

Gartner Blog Network

8 Gartner Outsourcing & Strategic Partnerships Summit 2012 | 8 – 9 October | London, UK

TRacKS

A CIOs and Senior Leaders: Driving Business Success Delivering business value is the aim of all CIOs and senior leaders. Creating the optimal governance framework helps to align sourcing activities to the business, while the sourcing strategy defines precise objectives, selects the right options and sets the foundation for all subsequent decisions. The sessions in this track explore the complex range of challenges that must be balanced by the CIO, and identifies how to create a business-focused sourcing strategy and governance framework that will support the achievement of business value through the use of internal and external service providers.

B Sourcing Managers: Creating Sourcing ExcellenceNew delivery models, operating models, technology trends and provider offerings create a range of challenges for Sourcing Managers. Delivering agile, flexible, globally delivered and low cost IT services to support ever-changing business needs demands the utilization of the latest thinking, and emerging best practices. The sessions in this track will focus on the latest trends in infrastructure, application and business process services, as well as exploring the continued growth of globally delivered services. There will be clear actionable advice and best practices relating to the evaluation and selection of providers, and the negotiation of contracts to effectively support business requirements.

C Vendor Managers and Contract Managers: Building Stronger RelationshipsAs enterprises becoming increasingly reliant on vendors to deliver critical business services, there is a growing demand for greater discipline in vendor management and contract management. Organizations are looking for practical guidance to implement and improve their vendor management program, and establish effective relationships with their strategic partners. Sessions in this track focus on the effective management of contracts, enhancing value from vendor relationships, building greater trust, ensuring appropriate controls, and reducing risk.

D Cloud and Industrialized Services: Understanding Emerging TechnologiesWhile clearly maturing, cloud computing continues to be the most hyped subject in IT today. As aspects of the cloud move into mainstream adoption, each needs to be considered individually. Organizations are looking to leverage the benefits of cloud service to gain flexibility, speed and cost benefits. The cloud offers many benefits, but as with any delivery model, especially those utilizing new technologies, there are risks. The sessions in this track will help organizations understand the emerging technologies, options and trends. There will also be advice for organizations evaluating their readiness to adopt cloud services, and those advancing their use of such services.

E Outsourcing Fundamentals: Establishing the Framework for Success Despite several generations of outsourcing deals, avoidable mistakes continue to be made by buyers of IT services. In addition, significant numbers of organizations across Europe are outsourcing for the first time. Whether you are managing your first outsourcing engagement, or want to understand best practices in optimizing your approach to outsourcing, this track will help to establish clear principles and strong foundations for success. It will explore the fundamentals — from developing a sourcing strategy through to successful management of a deal, and will identify best practices for organizations involved in early stage business process outsourcing or those moving work to offshore locations.

•Content created specifically for key outsourcing roles — CIOs, sourcing managers, vendor managers, contract managers

•New“OutsourcingFundamentals” track for those new to outsourcing

•Increased focus on:

– Advanced level content for senior level sourcing professionals

– How to build strategic relationships with providers

– Understanding and applying emerging technologies

– Business-aligned outsourcing

– Driving business success through sourcing excellence

– The journey sourcing organizations should take from traditional IT to new delivery models

– New vendor management frameworks

•The Gartner Attendee Concierge — a dedicated resource to help you:

– Build an agenda that meets your specific information needs

– Connect with other delegates

– Meet with relevant sponsors

– Arrange one-on-one meetings with Gartner analysts

WhaT’S nEW ThiS yEaR?

9Visit gartner.com/eu/outsourcing or call +44 20 8879 2430 for agenda updates and to register

TRacK a

CIOs and Senior Leaders: Driving Business Success

Leading Change in OutsourcingLeaders who underestimate the organizational disruption caused by multisourcing do so at their own peril. People, roles, structures, morale and expectations all change. In the face of disruption, succeeding in outsourcing requires not just management discipline, but also excellence in change management and leadership.

•How can your organization manage the changes it faces with multisourcing?

•How can IT and business leaders build change management competencies?

•Which change management practices are best suited to a multisourced environment?

Linda Cohen

Emerging Trend: Digital Convergence and the Internet of EverythingThe migration of IT and digitization into the enterprise front office — R&D, products and services, customer relations — has enormous implications for IT organizations and for CIOs. This session explores the trends, issues and emerging best practices to help you discover what to do.

•How is the addition of “things” changing the Internet?

•How can CIOs leverage the developing Internet of everything to drive new levels of innovation?

•What should CIOs do to communicate and exploit the emerging Internet of everything?

John Mahoney

The CIO’s Guide to Negotiating with the Megavendors: IBM, Microsoft, Oracle and SAPFour software companies dominate the world of IT, and the challenges of negotiating pricing and contracts with them are formidable. This presentation addresses the challenges of negotiating with the big four and advises on how to orchestrate a successful contract.

•What are key trends that affect software licensing and pricing?

•What are the key areas of leverage with IBM, Microsoft, Oracle and SAP?

•What are the key terms and conditions to negotiate with IBM, Microsoft, Oracle and SAP?

Alexa Bona

The CIO’s Role in Managing the Expanding Universe of TechnologyIn many industries, the role of CIOs needs to change in response to the combination of IT, operational technology (OT), consumer technology and product technology. In this presentation we’ll help you discover the keys to this critical evolving role for the CIO.

•How is the expanding universe of technologies affecting different industries?

•How is IT expansion and intersection with other technologies changing the role of IT organizations?

•How should CIOs refocus their roles and their IT organizations?

John Mahoney

To the Point: The CIO’s Guide to Strategic Vendor Management All vendors need to be managed, but strategic vendors must be managed differently. To manage them, a strategic vendor management program that defines the relationships, inputs and desired outputs must be established. In the absence of a program, clients and providers are often left unsatisfied with the relationship. Learn how to distinguish strategic vendors and what you must put in place to manage strategic relationships effectively.

•How do you decide which vendors are truly strategic vendors?

•What is required for a strategic vendor management program?

Helen Huntley

The CIO’s Guide to Cloud Contracting: Understand the Real Costs and RisksThe cloud delivery model is gaining popularity mostly because of the promise of lower cost. This presentation highlights the key areas that have been problematic from a cost and risk perspective in cloud deals and how CIOs can negotiate the best contracts to mitigate excessive risk.

•What are the trends in cloud pricing models and contracting?

•What are the hidden costs in cloud contracts, and how can CIOs avoid them?

•What are key risks of cloud agreements and how can CIOs protect against them?

Alexa Bona

Business Technology Tactical Strategic Foundational Advanced

10 Gartner Outsourcing & Strategic Partnerships Summit 2012 | 8 – 9 October | London, UK

TRacK B

Sourcing Managers: Creating Sourcing Excellence

Integrate and Use The New and Existing Delivery Models To Successfully Select and Contract with Outsource Providers New delivery models, operating models, technology trends and provider offerings create a range of challenges for Sourcing Managers. Delivering agile, flexible, global and low cost IT services to support ever-changing business requirements demands the utilization of the latest thinking and best practices. This session focuses on the latest trends in outsourcing services.

•What are the new approaches, models and emerging trends for vendor selection and contracting?

•How to know which contracting option is right for your enterprise?

William Maurer

Where Next for Your Offshore Services?Growing leverage of global delivery models has led many organizations to move significant volumes of work to countries such as India. This session explores where the emerging opportunities exist in various regions of the world, and how the global delivery model will develop over the next five years.

•What is the current state of global delivery?

•Which locations are emerging as the most attractive for offshore services?

•How will the global delivery model evolve over the next five years?

Ian Marriott

Managing BYOD and Desktop Virtualization Without AnarchyConsumerization is coming and organizations are struggling to build environments that are truly tolerant of device diversity. Change of ownership will fundamentally alter the way in which organizations source and manage client computing technologies and services. This session looks at:

•What are the business drivers toward BYOD and what are your peers doing?

•How do you determine the requirements, architecture and technology for each group of users?

•How are service providers approaching BYOD and what are the implications for sourcing managers?

Federica Troni

Top Ten Things You Must Do When Selecting BPO Providers Aligning the businesses strategy with the sourcing strategy is fundamental to success of any BPO activity. Evaluating what you need from your provider to enable this is a key part of building a strong selection criteria. Here we expand on new trends in BPO delivery, new types of BPO and highlight the top ten caveats to the creation of successful selection criteria.

•What new services might you be evaluating in BPO?

•Who are the new providers and locations to be considering?

•What are the critical success factors when selecting BPO providers ?

Cathy Tornbohm

To the Point: Multisourcing Service Integration: DIY or Not? There is no way around industrialized IT and cloud services, and with each of these comes more providers. Managing the integration between them, as well as the end-to-end alignment across services and providers is paramount for successful sourcing management. But how do you secure that end-to-end alignment and ensure that you meet your business objectives?

•What are the pros and cons of doing it yourself versus outsourcing the MSI role?

•What to focus on when you validate MSI offerings?

•When you outsource MSI, what to ensure in the contract?

Gilbert van der Heiden

Applications Services Imperatives: Adopting New Models for Cost and/or Business ValueThe Applications world is one of constant change, with thousands of offerings and newer, faster and cheaper ways to deliver them to users — with or without IT being involved. This session explains how to make the right applications choices and ensure all the combinations work.

•What disruptive changes are taking place in Applications Services and what new offerings are available?

•What demands do organizations have to cut costs and/or create new business value?

•How must CIOs and Sourcing Managers respond to these demands?

Fran Karamouzis

11Visit gartner.com/eu/outsourcing or call +44 20 8879 2430 for agenda updates and to register

TRacK c

Vendor Managers and Contract Managers: Building Stronger Relationships

The Discipline of Vendor Management: What Works Best for Your Organization?Vendor management must be a disciplined process in your organization, and it starts with identifying the vendor management mission/charter, defining organizational models, determining roles and responsibilities and developing key processes throughout the enterprise to effectively manage your suppliers.

•How can vendor management improve vendor performance?

•What are the best organizational approaches for vendor management?

•What are the primary disciplines, roles and responsibilities for vendor management?

Helen Huntley

Outsourcing That Does Not Produce Better Analytics Cannot Innovate Clients often clamour for more innovation in IT outsourcing. Providers often fail to deliver it. This session discusses why an outsourcing provider’s ability to deliver insightful analytics and to offer insightful recommendations based on their “economies of experiences” in similar situations is core to delivering innovation.

•How are operational analytics and innovation related?

•What examples exist of ITO providers delivering clients with operational analytics?

•What are the opportunities to stretch ITO providers for insightful analytics?

Bryan Britz

Managing Your Most Strategic Vendor RelationshipsMany vendors call themselves “a partner”, but few behave as one. Partnership takes more than words; it takes commitment and change by buyers and sellers of IT services. This session addresses how to build and enhance those select few vendor relationships that elevate themselves above traditional buyer-supplier interactions.

•What is a partner and how do buyers and suppliers behave as partners?

•How can you build and sustain trust in a relationship?

•How do you determine whether a relationship is truly behaving as a partnership?

Chris Ambrose

Manage the Integration Across Vendors: The Building Blocks of an MSIA critical success factor for the Multisourcing Service Integrator to manage multiple service providers on your behalf is to have a strong governance framework in place. This session looks at the three layers of governance (strategic, tactical and operational) to ensure more effective business outcomes are achieved.

•Why is an overlaying governance framework necessary for the MSI role?

•What are the key elements of the governance required in the strategic, tactical and operational levels of the MSI role?

•Who should be responsible for each of these elements?

Gilbert van der Heiden

To the Point: Cooperation Instead of Confrontation: Mediate your Vendor DisputesWhen the relationship between client and provider is under strain, both parties often revert to the letter of the contract. This session discusses alternative dispute resolution methods that can be applied to resolve disputes before they erupt.

•Why do we need alternative dispute resolution in IT?

•What are some basic conflict resolution steps for IT Managers?

Frank Ridder

The Convergence of IT and Operational Technology Brings Risks and OpportunitiesAs operational technologies (OT) such as real time control systems become more powerful, pervasive and widely used, failures will grow due to mismanagement, vendor issues and outside intrusion. IT departments can assist and can build new opportunities without having to take over. This session explores:

•Why and how is OT and IT/OT convergence spreading?

•How is the vendor landscape developing around IT and OT?

•How should IT leaders support the reliability and growth of OT, while avoiding organizational boundary disputes?

John Mahoney

Business Technology Tactical Strategic Foundational Advanced

12 Gartner Outsourcing & Strategic Partnerships Summit 2012 | 8 – 9 October | London, UK

TRacK d

Cloud and Industrialized Services: Understanding Emerging Technologies

Low-Cost IT: How Industrialization Is Resetting IT ‘Price for Performance’Businesses and CIOs are driven by a challenging economy to drastically reduce the fixed cost of IT to achieve flexibility, to invest more in business solutions and to achieve differentiation and growth. Learn how to leverage the benefits of industrialized low cost services by correctly managing the sourcing life cycle to deliver differentiated business value. This session focuses on:

•The market, benefits and risks of these new delivery models

•How to develop a risk-adjusted total cost of sourcing analysis

•How to negotiate realistic contractual agreements

Claudio da Rold

The Great Cloud Debate: Is Cloud a Pragmatic Approach to the Future or Just a Fad?This debate will consider the value versus risk of cloud computing services now and in the upcoming years. It will consider the business needs and services challenges shaping the market, and report on the experiences of using this emerging style of IT service delivery in today’s business life.

Gianluca Tramacere, Frank Ridder and Mark Raskino

Moving From Outsourcing to the Cloud — Are You Ready?The allure of “Anything as a Service” is quite compelling for organizations who consider traditional outsourcing inflexible and expensive. But cloud services require a new contracting model and a more disciplined approach to demand management. This presentation explains how to get ready to take advantage of cloud services.

•How do cloud services differ from traditional outsourcing?

•What organizational/procedural changes are necessary when adopting cloud services?

•What are service providers offering that can enable the transition to cloud services?

Linda Cohen

Success with Buying Industrialized or Cloud Services Starts with Preparing a Powerful RFPBuying industrialized and cloud services services looks easy due to the high degree of standardization, but it is not. Business cases are tricky to develop, and risks aren’t easy to manage. Organizations need solid RFPs that address the requirements for security, compliance and integratability. This presentation explores:

•The impact of adding industrialized and cloud services to your mix

•What are the typical minimum requirements of organizations when buying those services?

•What are the key elements of an industrialized or cloud services RFP?

Frank Ridder

To the Point: The New Realities of Service Provider Selection in a Cloud-Based WorldCloud computing is a major disruptor of the IT market. This session will outline the cloud services provider landscape, how it is changing and the new criteria for successfully identifying and working with cloud service providers. Many of the old rules no longer apply.

•How is cloud computing disrupting the services provider landscape?

•What are the key criteria for selecting services providers who can deliver in the new cloud models?

•How do you get the most from your relationships with cloud services providers?

Gianluca Tramacere

Data Centre Managed Services: Redefine Your Performance, or be ObsoleteOver the next three years, clients and providers of Data Center Managed Services will redefine their expectations and performances of scale, cost and service quality. This session looks at how Infrastructure as a Service is accelerating the transformation of this $150BN market into a new sea of utility services.

•How is cloud IaaS transforming the Data Centre Managed Services market?

•Who are the providers of new industrialized and cloud based utility services?

•What are current clients reporting as the main critical success factors and key contractual considerations ?

Claudio Da Rold

13Visit gartner.com/eu/outsourcing or call +44 20 8879 2430 for agenda updates and to register

TRacK E

Outsourcing Fundamentals: Establishing the Framework for Success

Multi-Vendor ManagementHow an enterprise manages and governs in a multiple vendor environment is critical to achieving its sourcing objectives and business goals. This session focuses on the challenges in managing multiple vendors and identifies organizational models and approaches to provide effective management in a multi-vendor environment.

•Why is effective multi-vendor management important to the enterprise?

•What are the organizational approaches for the management of multiple vendors?

•What are the “best practice” processes in a multi-vendor management organization?

Chris Ambrose

Who To Pick For SAP, Oracle, Microsoft Application Services in EuropeMany organizations are considering migrations towards SAP, Oracle and Microsoft solutions, or upgrades of existing solutions. Which providers should you consider and why?

•What should you outsource and what should you retain if you outsource application services for SAP, Oracle or Microsoft?

•Who are the large and midsize providers in Europe?

•How to pick the most suitable provider?

Gilbert van der Heiden

Help Desk and Desktop Outsourcing In Europe: A Competitive Market of Increasing ComplexityIn an effort to drive cost and service delivery efficiency, desktop management offerings continue their journey towards industrialization while disruptive elements such as mobility, role-based profiles and BYOD require innovative desktop solutions. This presentation describes the major trends influencing this market.

•What are the major trends shaping the European Help Desk and Desktop Outsourcing market?

•How are key providers positioned in the European landscape?

•What are the major areas lessons learned by Help Desk and Desktop outsourcing clients?

Gianluca Tramacere

Outsourcing Foundations: Getting Your Offshore Services Approach RightMany organizations have moved work offshore, but the experience is not always as satisfying as expected. This session takes buyers through the process of moving work offshore, identifies some of the pitfalls, and identifies best practices that will help buyers achieve successful outcomes.

•How to build a framework for offshore success?

•What are the key challenges to the successful use of offshore services?

•What are the best practices in managing offshore services?

Ian Marriott

To the Point: Infrastructure Pricing Mechanisms and Price Ranges for 2012Market changes impact all parties with new pricing models, new solutions and price bundling, so understanding market pricing is vital. This session defines price ranges for infrastructure outsourcing services — both for clients who seek to validate acceptable pricing models and for service providers that want to win new business.

•What are the best-practice pricing models for infrastructure outsourcing?

•How should these pricing models be applied?

•What are the latest pricing ranges and how to determine where your organization fits?

William Maurer

BPO Provider Landscape and Key TrendsBPO has now been a significant market for over a decade, but what have we learned during this time? This session explores key case studies of large scale adopters of BPO to understand how the market has evolved and what best practices to adopt.

•What successes has the first decade of mass adoption of BPO seen and which new types of “cloudy” or “process” services have emerged?

•How should you look to replicate that success as a buyer or a provider of BPO?

•Who are the major BPO providers and what how will the market landscape evolve?

Cathy Tornbohm

Business Technology Tactical Strategic Foundational Advanced

14 Gartner Outsourcing & Strategic Partnerships Summit 2012 | 8 – 9 October | London, UK

PRacTical ouTSouRcing: WoRKShoPSBusiness and IT professionals increasingly need to benchmark themselves against best practices and discuss the practical aspects of outsourcing with their peers. This track consists of a series of in-depth workshops, facilitated by Gartner analysts and consultants, with delegates expected to work together to identify best practices and share practical ideas and tips.Limited Availability — Book Early Please note that workshops and roundtables are restricted to a limited number of participants and are available to end users only. Attendees will be accepted on a first-come, first-served basis. Reservations can be made through the online Agenda Builder tool.

How to Compare TCO for SaaS vs. Traditional Applications Services Business CaseThis workshop explores how organizations can calculate and compare various applications services solutions (traditional and SaaS) with each other.

•Why is a business case needed over a multiyear period (including the complexities of traditional vs cloud differences)?

•What are the key variables (cost items to consider) when creating the business case?

•What deliverables (outputs) of financial analysis should the business case deliver?

Moderated by: Fran Karamouzis

Utilize The Five Step Process To Develop Outsourcing Business Outcome Measures Sourcing managers often fail to get the most out of their outsourcing deals, because they approach service levels in an ad-hoc way. This session presents a five step guide to developing and using end-to-end business based service level agreements.

•Whatarebusinessoutcomeservicelevels?

•Howdoyouderivebusinessoutcomeservicelevels?

•Howdoyougetyourserviceprovidertousetheminoutsourcing agreements?

Moderated by: William Maurer and Bryan Britz

Develop the Right Measures to Foster Collaboration Across VendorsOrganizations must create a culture of collaboration and cooperation in order to establish a cohesive multisourced operation. But in an environment of competition, embedding collaboration is a challenge. In this workshop we explore techniques for instilling measures to foster collaboration among all parties.

•What techniques can be employed to develop a culture of cooperation and collaboration?

•How can we balance healthy competition with collaboration?

•What metrics can be used to measure and incent collaboration among providers?

Moderated by: Linda Cohen

Create an MSI Role for Successful Multisourcing ManagementIn an increasingly multisourced IT services environment, the need to manage and integrate a portfolio of services from different providers to achieve end-to-end service outcomes is challenging. Participants of this workshop will have an opportunity to discuss how to implement the role of the multisourced service integrator (MSI). The session will:

•Clarify the role of the multisourced service integrator (MSI)

•Discuss how can it best be implemented.

•Review why the MSI role needed?

Moderated by: Ian Puddy and Rob Addy

Business Technology Tactical Strategic Foundational Advanced

End-user case StudiesBetFair Dr. Peter Rex Thomas Development Director, Integration and Gaming

DSB Rene Munk Nissen, CIo

Syngenta Crop Projection AG Jonathan Apted Strategic Supplier Relationship Manager

The case studies information will be added to the agenda as it is confirmed, view the latest details at gartner.com/eu/outsourcing

Getting Gartner: How to Understand What we are Talking AboutAimed at both business and IT users, this tutorial explains the most commonly used Gartner frameworks such as Magic Quadrants and Hype Cycles that the analysts will present throughout the summit.

Richard Mitchell

Sponsor Snapshot: Outsourcing and IT ServicesThe fastest way to discover which outsourcing and IT services solutions you can explore at the summit. These short overviews from each of our sponsors provide just enough information to help you determine which you should meet with first.

Rob Addy

Pre-Event TutorialsMonday 8 October 08:00 – 08:45

15Visit gartner.com/eu/outsourcing or call +44 20 8879 2430 for agenda updates and to register

MaxiMiZE youR SuMMiT ExPERiEncE

To help you navigate the Summit agenda, we’ve identifi ed track sessions that match your experience level and information needs. Specifi c categories include:

agEnda guidancE

gaRTnER analyST onE-on-onE MEETingS

Maturity Level

Foundational: If you are at the early stages of your initiative, or are a newcomer to this space, these sessions will give you the necessary understanding and first steps

Advanced: If you are an advanced practitioner, these sessions are designed to take your initiative, or understanding, to the next level

Focus

Tactical: Sessions providing tactical information that can be used straight away, with a focus on “how to”, dos and don’ts, and best practices

Strategic: Sessions focusing on the strategic insight supporting the development and implementation of your action plan

Perspective

Business: Sessions geared toward business leaders, or IT professionals who need to understand the challenges and opportunities from a business, organizational, or cultural perspective

Technology: Targets IT professionals who need to understand the challenges and opportunities from a technology perspective

Gartner Events give you more than what your normal industry event offers. Meeting face-to-face with a Gartner analyst is one of the key benefi ts of attending a Gartner Summit. Personalize your 30 minute private appointment to discuss your specifi c issue and walk away with invaluable, tailor-made advice that you can apply to your role and your organization straight away.

Powerful tools to navigate, manage and decideTo get the most out of your Summit experience, we’ve created a range of tools to help you plan your agenda and manage your goals and objectives of attending.

agenda BuilderA powerful online planning tool designed to help you organize, view and create an agenda based on the following criteria:

• Sessiontype • Speaker

• Day • Track

You can also use Agenda Builder to schedule your Gartner Analyst One-on-One Meeting, Analyst/User Roundtable and Workshops. Visit the Gartner Outsourcing & Strategic Partnerships Summit 2012 website and click on Agenda or go to ab.gartner.com/asm13i

gartner Events navigator appDownload the offi cial Gartner Events Navigator Application to your mobile device now using the search term “Gartner Events”.

View all the event information and manage your personal agenda on the move.

Justify your attendanceOur Justifi cation Toolkit makes it easy to demonstrate the value of your Summit experience. It includes a customizable letter, cost-benefi t analysis, cost optimization highlights, top reasons to attend and more. Find it at gartner.com/eu/outsourcing.

Best content you can fi nd on the topic of outsourcing globally.

16 Gartner Outsourcing & Strategic Partnerships Summit 2012 | 8 – 9 October | London, UK

SoluTion ShoWcaSEDevelop a shortlist of technology providers who can meet your particular needs.

We offer you exclusive access to some of the world’s leading technology and service solution providers in a variety of settings.

For further information about sponsoring this event:

Telephone: +44 1784 267456

Email: [email protected]

SPonSoRShiP oPPoRTuniTiES

Cognizant is a leading provider of information technology, consulting, IT infrastructure and business process outsourcing services. Cognizant’s single-minded mission is to dedicate our business process and technology innovation know-how, deep industry expertise and worldwide resources to working together with clients to make their businesses stronger. As a customer-centric, relationship-driven partner, we redefine the way companies experience and benefit from global services. Our unique delivery model provides a trusted partnership, cost reductions and business results.www.cognizant.com

Dell listens and helps its customers find more balance between execution and innovation with integrated solutions; industry-standard hardware and global services and support capabilities. Dell helps its customers capitalise on the power and flexibility of fully integrated technology. For more information, please go towww.dell.com

Aspekt www.aspekt.com.mk

Asseco SEE www.asseco-see.com

Axeltra www.axeltra.com

EuroNetCom www.euronetcom.mk

Gord Systems www.gord.com.mk

INet www.inet.com.mk

Infinite Solutions www.infinite.com.mk

Neocom www.neocom.com.mk

Re:Aktiv www.reaktiv.com.mk

S&T Macedonia www.snt.com.mk

Semos www.semos.com.mk

Simt www.simt.com.mk

MASIT (www.masit.org.mk) represents the ICT industry in Macedonia, a destination for outsourcing and creation of quality software and IT services, solutions and reliable cooperation partners. Companies being represented are:

With seven years’ experience of providing cloud solutions to more than 200 companies across the globe, T-Systems is a partner you can trust to manage your journey into the cloud securely and successfully. We draw on a global infrastructure of data centres and networks to provide information and communication (ICT) services for private corporations and public sector institutions. Our team of 48,000 employees combine industry expertise with ICT skills to create innovative solutions that add significant value to our clients’ business. Visit www.T-Systems.com to learn more about Deutsche Telekom’s business to business services arm.www.T-Systems.com

As a $4 billion global company, HCL Technologies brings IT and engineering services expertise under one roof to solve complex business problems for its clients. Leveraging our extensive global offshore infrastructure and network of offices in 26 countries, we provide holistic, multi-service delivery in such industries as financial services, manufacturing, consumer services, public services and healthcare.www.Hclgreatbritain.com

Stefanini is a global IT services company with over 70 offices in 29 countries across the globe. Since 1987, Stefanini has been providing offshore, onshore and near-shore IT services, including application development, IT infrastructure outsourcing (helpdesk support and desktop services) systems integration, consulting and strategic staffing to enterprises around the world. www.stefanini.com

Atlantic Canada is positioned as a North American location for ICT outsourcing. A skilled labour force and one of the lowest business costs in the G8 have attracted companies like CGI, Salesforce.com, Bell, RIM, and IBM.www.acoa-apeca.gc.ca/Eng/investment/InvestmentHome/Pages/MainInvestmentHome.aspx

PREMiER SPonSoRS

PlaTinuM SPonSoRS

counTRy SPonSoRS

17Visit gartner.com/eu/outsourcing or call +44 20 8879 2430 for agenda updates and to register

Zensar Technologies is a globally renowned software services organization that specializes in providing complete range of IT services, with a sharp focus on delivering solutions that generate business value for global corporations.www.zensar.com

Ciklum is a Danish innovative IT company specialized in nearshore software development. Ciklum services 150+ global clients’ own software development teams in Ukraine and Belarus.www.ciklum.com

A leading global IT Services provider with a well established base across 32 locations. We focus exclusively on maximizing client returns from outsourcing and off-shoring.www.hexaware.com

Vendor management, multi-sourcing governance and maturity assessments are at the core of the governance of outsourcing relationships. MSS deliver cloud-based solutions and managed governance services to improve relations between clients and providers.www.mssols.com

NIIT Technologies is a global IT Services organisation. Our technology management, buisness process, global delivery capability,and deep domain expertise, enables or clients to adopt agile and adaptable technology platforms www.niittechnologies.com

Avant has a dedicated approach to services related to major technologies: SAP, Microsoft and Oracle. We focus on innovations that bring effective advantages to our customers.www.avantconsulting.ro/en

avant consultingadvancing your business

SilvER SPonSoRS

TM

MEdia PaRTnERS

18 Gartner Outsourcing & Strategic Partnerships Summit 2012 | 8 – 9 October | London, UK

fouR dayS, TWo EvEnTS

Make it four days in London, and save!Park Plaza Westminster Bridge, London, UK 8 – 11 October 2012

Make better decisions on what you buy, how you buy and from whom you buyThe right focus on procurement and outsourcing can yield significant bottom-line benefits to your organization. But to realize those benefits requires the ability to streamline your procurement process, negotiate better deals, build better contracts and manage strategic partnerships within the context of a fast-evolving marketplace.

Join us this October for one highly productive and efficient week in London, and gain the necessary tools, frameworks and best practices to address the full spectrum of procurement and outsourcing challenges.

The Gartner Outsourcing & Strategic Partnerships Summit will help you assess today’s emerging technology, marketplace trends and sourcing best practices to achieve business success through sourcing excellence.

The Gartner IT Financial, Procurement & Asset Management Summit will deliver practical advice that will lead you to actionable results and provide in-depth coverage on a range of hot topics from effective cost-saving strategies to developing a sound asset life cycle management program.

Save when you attend both Summits! See page 19 for information on colocated pricing.

gaRTnER ExcluSivESGartner Summits deliver a wealth of new ideas, practical and relevant advice unavailable anywhere else, and the confidence to make better decisions about your strategy and projects going forward:

• Targetedeventthatlet you interpret the business of IT within the context of your role

• Unbiased,fact-based focus that’s strictly vendor neutral

• High-impact,comprehensive content combining the forward-looking with the hands-on

•Opportunitytoaccess the industry knowledge and topical expertise of Gartner analysts

• Immersivelearningexperience in a variety of formats

• Thelatestevaluationof technologies and providers

Discover new thinking, not found anywhere else.

19Visit gartner.com/eu/outsourcing or call +44 20 8879 2430 for agenda updates and to register

REgiSTRaTion

3 Easy Ways to Register Web: gartner.com/eu/outsourcing | Email: [email protected] | Phone: +44 20 8879 2430

Pricing Early Bird Price: €1,950 + UK VAT(offer ends 10 August 2012)

Standard Price: €2,250 + UK VAT

Public Sector Price: €1,750 + UK VAT

Colocated price: €3,600 + UK VAT (If attending both the Gartner Outsourcing & Strategic Partnerships Summit and the Gartner IT Financial, Procurement & Asset Management Summit)

Gartner clientsA Gartner ticket covers both days of the Summit. Contact your Account Manager or email [email protected] to register using a ticket.

Team Registration discountBring the team: Gain a much richer experience of the event!

We have designed an experience that will help teams of four to 25 maximize the summit experience while on-site and long after the event concludes.

To register a team please email [email protected] or contact your Gartner Account Manager.

View the full terms and conditions on gartner.com/eu/outsourcing

TEAM BENEFITS• Team meeting with a Gartner analyst (end-users only)

• Role-based agendas

• On-site team contact: Work with a single point of contact for on-site team deliverables

• Complimentary registrations

COMPLIMENTARY REGISTRATIONS• 1 complimentary registration reward with

3 paid registrations

• 2 complimentary registration rewards with 5 paid registrations

• 3 complimentary registration rewards with 7 paid registrations

Park Plaza Westminster Bridge 200 Westminster Bridge Road London, UK SE1 7UT

Phone: +44 844 415 6780

vEnuE

Excellent choices of topics and sessions in combination with highly knowledgable speakers. Good networking with

customers and vendors. Captured useful ideas for the business.

Gartner Outsourcing & Strategic Partnerships Summit 20128 – 9 October 2012 | London, UK

gartner.com/eu/outsourcing

youR EvEnT REMindERS

•Register by 10 August 2012 for early-bird savings!

•Build your own agenda online now

•Book a 30 minute One-on-One with your preferred Gartner analyst

•Join our online communities:

3 EaSy WayS To REgiSTER

Web: gartner.com/eu/outsourcing Email: [email protected] Phone: +44 20 8879 2430

Return address Gartner, PO Box 754, North Shields NE29 1EJ, United Kingdom

Actionable advice created specifically for key outsourcing roles: CIOs and senior leaders, senior sourcing managers, vendor managers and contract managers.

© 2012 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. For more information, email [email protected] or visit gartner.com.

• Discover new thinking, not found anywhere else

• Transform decision making

• Validate your strategy

• Be the agent of innovation

• Execute on your projects more effectively

• Stay a step ahead

• Deliver immediate value

• Meet with hundreds of qualified peers

• Prepare for your next IT investment

a MEMoRaBlE lEaRning ExPERiEncE ThaT lEadS To iMPacTful RESulTS

#GartnerOut


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