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e-Delivery Team

Government Gateway & DotP

Service Delivery Executive ReportJuly 2003

e-Delivery Team

Alan Mather

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e-Delivery Team

Overview: Live Services Government Gateway Development DotP Development Service Implementation

Live Services: Gateway Availability of Environments Gateway Usage for Submissions and Active Enrolments DotP Availability of UKO and OeE DotP Usage for UKO, Keyword and Advanced

Gateway Development: 1.6.3 Review 1.6.4 / 1.6.5

DotP Development: Department of Health Online Government Store Future Development

Service Implementation: Projects Expected to Go Live in Next 6 Weeks Projects in Delivery Projects in Pipeline Projects Live to Date

Contents:

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e-Delivery TeamLive Services - Overview

Six consecutive months of 100% Gateway availability (no unplanned outages) 12 month total now 99.99%

Growth at end of July: Active Enrolments:

9.89% increase month on month 127.03% increase year on year

Submissions: 9.01% increase month on month 762.12% increase year on year

Strategic Release Strategy & Schedule agreed with customers and issued as a baseline

Maintenance Release for customer DIS boxes planned to commence on the 4th August 2003

Five consecutive months of 100% availability for ukonline.gov.uk (no unplanned outages)

UKonline v 1.2 deployed into production on 22nd July 2003 and OeE v1.2 planned for production on 5th August 2003

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e-Delivery Team

1.6.3 was successfully released onto Production on 29th May 2003, requiring minimal downtime during deployment

Functional and Logistics Overview document for 1.6.4 / 1.6.5 has been agreed and baselined

Technical design for 1.6.4 has been completed on target

Initial development work for 1.6.5 has commenced on target, change requests being reviewed to include where possible within 1.6.5 scope

Significant progress has been made on Gateway automated testing, level of automated coverage is currently 76%

Development of communications plan commenced, next Gateway project board scheduled with departments for 27th August 2003

Government Gateway Development - Overview

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e-Delivery Team

Department of Health successfully completed first round of user testing and on target for go live end November 2003

Online Government Store in define phase of DotP cycle

Enhanced pan-government search engine project underway

Phase II business requirements being worked up

Third party engagement model currently being worked up

Project to transition DotP to TrueNorth underway

Northern Ireland and ODPM in line as possible next departments for DotP

Engagement with small agencies i.e. JNCC, MHRA etc

DotP Development - Overview

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e-Delivery TeamService Implementation - Overview

The Service Implementation Team has delivered 26 Gateway Work Packages comprising 18 district services as of 8th August 2003

2 DotP services are also available (UK online.gov and the e-Envoy website) and a 3rd (online NI) is currently being defined

7 Central Government Departments currently have a presence on Gateway and the ODPM will pilot a service in October

We expect 5 work packages to go live within the next 6 weeks including the 1st Local Authority to make use of the Gateway (Sedgemoor)

During the second half of the financial year the SI team anticipates delivering up to 25 additional Gateway work packages for 6 OGDs and 2-3 Local Authorities

In addition, the team are negotiating with Northern Ireland (potentially 12 sites) and the Central Sponsor for Information Assurance about implementing their websites on DotP

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e-Delivery TeamProduction Availability - Government Gateway

Current month:Unplanned: 100% = target Planned: 100% = target

Trends:

Availability 100% for month Availability 99.99% for previous 12 months (August 2002 to July 2003) Nil change Month on Month (June 2003 vs. July 2003) 0.03% Year on Year (Jan 2002 to July 2002 vs. August 2002 to July 2003)

Note : Full year on year comparison unavailable as pre Jan 2002 availability figures not available.

# Description Impact Cause Resolution

1 n/a n/a n/a n/a

Target3 period moving trend (quarterly)

Unplanned

100.00 100.00 100.00 100.00

99.93

100.00

99.93

100.00 100.00 100.00 100.00 100.00 100.00

99.00

99.10

99.20

99.30

99.40

99.50

99.60

99.70

99.80

99.90

100.00

Jul-02 Aug-02 Sep-02 Oct-02 Nov-02 Dec-02 Jan-03 Feb-03 Mar-03 Apr-03 May-03 Jun-03 Jul-03

Date

Percen

tag

e A

vailab

ilit

y

% Available 3 per. Mov. Avg. (% Available)

Problem with Implementation of new digital certificate (30 mins)

ISA logs exceeded available space (30 mins)

NotePrior to current month detailed unplanned outage information available from historical reference or release@e-envoy.gsi.gov.uk

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e-Delivery TeamReference Availability Government Gateway

Current month:Unplanned: 100% = target Planned: 100% = target

Trends:

Availability 100% for month Availability 99.94% for previous 12 months (August 2002 to July 2003) 0% change Month on Month (June 2003 vs. July 2003) Note : Year on year comparison unavailable as pre Aug 2002 availability figures not available.

# Description Impact Cause Resolution

1 n/a n/a n/a n/a

Target3 period moving trend (quarterly)

Unplanned

100.00 100.00 100.00 100.00 100.00 100.00

99.18

100.00 100.00 100.00 100.00 100.00

99.00

99.10

99.20

99.30

99.40

99.50

99.60

99.70

99.80

99.90

100.00

Aug-02 Sep-02 Oct-02 Nov-02 Dec-02 Jan-03 Feb-03 Mar-03 Apr-03 May-03 Jun-03 Jul-03

Date

Percen

tag

e A

vailab

ilit

y

% Available 3 per. Mov. Avg. (% Available)

Deployment of payments engine overran scheduled window (3330 mins)

NotePrior to current month detailed unplanned outage information available from historical reference or release@e-envoy.gsi.gov.uk

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e-Delivery TeamISV Availability - Government Gateway

Current month:Unplanned: 99.94% - 0.06% target (see table for detail)Planned: 99.96% - 0.04% target (see table for detail)

Trends: Availability 99.94% for month Availability 97.75% for previous 12 months (August 2002 to July 2003) 3.88% Month on Month (June 2003 vs. July 2003) Note : Year on year comparison unavailable as pre Aug 2002 availability figures not available.

# Description Impact Cause Resolution

1 Unplanned Reboot to clear constant polling 25 minutes downtime Out of memory More memory

2 Planned Memory upgrade by Sema 20 minutes downtime n/a n/a

Target3 period moving trend (quarterly)

Unplanned

100.00 100.00 100.00 100.00 100.00 100.00

97.58

79.51

100.00 100.00

96.06

99.94

75.00

80.00

85.00

90.00

95.00

100.00

Aug-02 Sep-02 Oct-02 Nov-02 Dec-02 Jan-03 Feb-03 Mar-03 Apr-03 May-03 Jun-03 Jul-03

Date

Percen

tag

e A

vailab

ility

% Available 3 per. Mov. Avg. (% Available)

Reboot to clear server out of resources (3555 mins)Constant polling server busy (3560 mins)Constant polling server busy (2030 mins)

Server crash (1494 mins)Constantly polling requiring reboot to clear (210 mins)

Issue with cage relocation (165 mins)Reboot to clear server out of resources (810 mins)

Constantly polling requiring reboot to clear (20 mins) More memory added.

NotePrior to current month detailed unplanned outage information available from historical reference or release@e-envoy.gsi.gov.uk

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e-Delivery Team Usage Submissions - Government Gateway

Current month:Observations: Majority of SA increases due to early return of self calculationassessment forms for 2002/3 and advertising campaign. NTC subscription falling off due to 7th July 03 deadline

Trends:

9.01% cumulative to June 2003 vs. cumulative to July 2003 762.12% cumulative to July 2002 vs. cumulative July 2003

Note:Detailed breakdown by service is available in the customer monthly reports (available from release@e-envoy.gsi.gov.uk)

Service Jul-03Total Cumulative

SubmissionsSA 44398 631616NTC 66979 725024PAYE 2665 44255CT 62 264DEFRA 0 4680DTI 62 715DWP 3073 19373HMCE 813 3318Total 118052 1429245

13 month cumulative

0

200000

400000

600000

800000

1000000

1200000

1400000

1600000

Jul-02 Aug-02 Sep-02 Oct-02 Nov-02 Dec-02 Jan-03 Feb-03 Mar-03 Apr-03 May-03 Jun-03 Jul-03

SA NTC PAYE CT DEFRA DTI DWP HMCE

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e-Delivery TeamUsage Active Enrolments - Government Gateway

Trends:

9.89% cumulative to June 2003 vs. cumulative to July 2003 127.03% cumulative to July 2002 vs. cumulative to July 2003

Current month:Observations: Data does not include the initial enrolment and subsequent de-enrolmentin July 03 of 3,281,425 inactive accounts within IR SA. These accounts were never used and it was considered reasonable by IR to de-enroll them.

Note:Detailed breakdown by service is available in the customer monthly reports (available from release@e-envoy.gsi.gov.uk)

0

500000

1000000

1500000

2000000

2500000

Jul-02 Aug-02 Sep-02 Oct-02 Nov-02 Dec-02 Jan-03 Feb-03 Mar-03 Apr-03 May-03 Jun-03 Jul-03

Date

Vo

lum

e

IR PAYE IR