Gateway Guide

8/6/2019 Gateway Guide

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Information for your safety andcomfort

Safety instructionsRead these instructions carefully. Keep this document for future reference. Followall warnings and instructions marked on the product.

Turning the product off before cleaningUnplug this product from the wall outlet before cleaning. Do not use liquidcleaners or aerosol cleaners. Use a damp cloth for cleaning.

Warnings Do not use this product near water. Do not place this product on an unstable cart, stand or table. If the product

falls, it could be seriously damaged. Slots and openings are provided for ventilation to ensure reliable operation

of the product and to protect it from overheating. These openings must notbe blocked or covered. The openings should never be blocked by placing theproduct on a bed, sofa, rug or other similar surface. This product shouldnever be placed near or over a radiator or heat register, or in a built-ininstallation unless proper ventilation is provided.

Never push objects of any kind into this product through cabinet slots as theymay touch dangerous voltage points or short-out parts that could result in afire or electric shock. Never spill liquid of any kind onto or into the product.

To avoid damage of internal components and to prevent battery leakage, donot place the product on a vibrating surface.

Using electrical power This product should be operated from the type of power indicated on the

marking label. If you are not sure of the type of power available, consult yourdealer or local power company.

Do not allow anything to rest on the power cord. Do not locate this productwhere people will walk on the cord.

If an extension cord is used with this product, make sure that the totalampere rating of the equipment plugged into the extension cord does notexceed the extension cord ampere rating. Also, make sure that the totalrating of all products plugged into the wall outlet does not exceed the fuserating.

Do not overload a power outlet, strip or receptacle by plugging in too manydevices. The overall system load must not exceed 80% of the branch circuitrating. If power strips are used, the load should not exceed 80% of the powerstrip's input rating.

This product's AC adapter is equipped with a three-wire grounded plug. Theplug only fits in a grounded power outlet. Make sure the power outlet isproperly grounded before inserting the AC adapter plug. Do not insert theplug into a non-grounded power outlet. Contact your electrician for details.


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Warning! The grounding pin is a safety feature. Using a poweroutlet that is not properly grounded may result in electric shockand/or injury.

Note: The grounding pin also provides good protection fromunexpected noise produced by other nearby electrical devices thatmay interfere with the performance of this product.

Use the product only with the supplied power supply cord set. If you need toreplace the power cord set, make sure that the new power cord meets thefollowing requirements: detachable type, UL listed/CSA certified, type SPT-2,rated 7 A 125 V minimum, VDE approved or its equivalent, 4.6 meters (15feet) maximum length.

Product servicingDo not attempt to service this product yourself, as opening or removing coversmay expose you to dangerous voltage points or other risks. Refer all servicing toqualified service personnel.Unplug this product from the wall outlet and refer servicing to qualified servicepersonnel when: the power cord or plug is damaged, cut or frayed liquid was spilled into the product the product was exposed to rain or water the product has been dropped or the case has been damaged the product exhibits a distinct change in performance, indicating a need for

service the product does not operate normally after following the operating

instructionsNote: Adjust only those controls that are covered by the operatinginstructions, since improper adjustment of other controls may resultin damage and will often require extensive work by a qualifiedtechnician to restore the product to normal condition.

CAUTION: Danger of explosion if battery is incorrectly replaced. Replaceonly with the same or equivalent type recommended by themanufacturer. Dispose of used batteries according to the manufacturersinstructions.

Telephone line safety Disconnect all telephone lines from the equipment when not in use and/or

before servicing.

To avoid the remote risk of electric shock from lightning, do not connect thetelephone line to this equipment during lightning or thunderstorms.


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Note: The statement above is applicable only to Gateway systemwith an ENERGY STAR sticker.

Gateway ENERGY STAR qualified products: Produce less heat and reduce cooling loads, and warmer climates. Automatically go into "display sleep" and "computer sleep" mode after

15 and 30 minute of inactivity respectively. Wake the computer from sleep mode by pushing keyboard or movingmouse.

Computers will save more than 80% energy at "sleep" mode.ENERGY STAR and the ENERGY STAR mark are registered U.S. marks

Tips and information for comfortable useComputer users may complain of eyestrain and headaches after prolonged use.

Users are also at risk of physical injury after long hours of working in front of acomputer. Long work periods, bad posture, poor work habits, stress, inadequateworking conditions, personal health and other factors greatly increase the risk ofphysical injury.Incorrect computer usage may lead to carpal tunnel syndrome, tendonitis,tenosynovitis or other musculoskeletal disorders. The following symptoms mayappear in the hands, wrists, arms, shoulders, neck or back: numbness, or a burning or tingling sensation aching, soreness or tenderness

pain, swelling or throbbing stiffness or tightness coldness or weaknessIf you have these symptoms, or any other recurring or persistent discomfort and/orpain related to computer use, consult a physician immediately and inform yourcompany's health and safety department.The following section provides tips for more comfortable computer use.

Finding your comfort zoneFind your comfort zone by adjusting the viewing angle of the monitor, using afootrest, or raising your sitting height to achieve maximum comfort. Observe thefollowing tips: refrain from staying too long in one fixed posture avoid slouching forward and/or leaning backward stand up and walk around regularly to remove the strain on your leg muscles take short rests to relax your neck and shoulders avoid tensing your muscles or shrugging your shoulders install the external display, keyboard and mouse properly and within

comfortable reach if you view your monitor more than your documents, place the display at the

center of your desk to minimize neck strain


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Taking care of your visionLong viewing hours, wearing incorrect glasses or contact lenses, glare, excessiveroom lighting, poorly focused screens, very small typefaces and low-contrastdisplays could stress your eyes. The following sections provide suggestions on how

to reduce eyestrain.Eyes Rest your eyes frequently. Give your eyes regular breaks by looking away from the monitor and

focusing on a distant point. Blink frequently to keep your eyes from drying out.Display Keep your display clean. Keep your head at a higher level than the top edge of the display so your

eyes point downward when looking at the middle of the display. Adjust the display brightness and/or contrast to a comfortable level for

enhanced text readability and graphics clarity. Eliminate glare and reflections by:

placing your display in such a way that the side faces the window or anylight source

minimizing room light by using drapes, shades or blinds using a task light changing the display's viewing angle

using a glare-reduction filter using a display visor, such as a piece of cardboard extended from the

display's top front edge Avoid adjusting your display to an awkward viewing angle. Avoid looking at bright light sources, such as open windows, for extended

periods of time.

Developing good work habitsDevelop the following work habits to make your computer use more relaxing andproductive: Take short breaks regularly and often. Perform some stretching exercises. Breathe fresh air as often as possible. Exercise regularly and maintain a healthy body.

Warning! We do not recommend using the computer on a couch orbed. If this is unavoidable, work for only short periods, take breaksregularly, and do some stretching exercises.


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Chapter 1: Checking Out Your Computer . . . . 1About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Product Registration . . . . . . . . . . . . . . . . . . . . . . . . . . 2Front . . . . . . . . . . . . . . . . . . . . . .3Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Chapter 2: Setting Up and Getting Started. . . 9Preparing power connections . . . . . . . . . . . . . . . . . . 10

Protecting from power source problems . . . . . . 10Connecting to a broadband modem or network . . 10Connecting a dial-up modem . . . . . . . . . . . . . . . . . . 11Using the World Wide Web . . . . . . . . . . . . . . . . . . . . 11

Connecting to a Web site . . . . . . . . . . . . . . . . . . . 12Downloading files . . . . . . . . . . . . . . . . . . . . . . . . . 13

Ethernet networking . . . . . . . . . . . . . . . . . . . . . . . . . 14Wired Ethernet networking . . . . . . . . . . . . . . . . . 14Testing your network . . . . . . . . . . . . . . . . . . . . . . 20Adding a printer to your network . . . . . . . . . . . 20Sharing resources . . . . . . . . . . . . . . . . . . . . . . . . . 21Using the network . . . . . . . . . . . . . . . . . . . . . . . . 21

Using the media card reader . . . . . . . . . . . . . . . . . . 22Memory card types . . . . . . . . . . . . . . . . . . . . . . . . 22Using a memory card . . . . . . . . . . . . . . . . . . . . . . 23

Chapter 3: Maintaining Your Computer . . . . 25Setting up a maintenance schedule . . . . . . . . . . . . . 26Caring for your computer . . . . . . . . . . . . . . . . . . . . . 26Updating Windows . . . . . . . . . . . . . . . . . . . . . . . . . . 28. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Chapter 4: Troubleshooting . . . . . . . . . . . . . . 29Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Try these steps first . . . . . . . . . . . . . . . . . . . . . . . . . . 30Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Contents


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Internet and networking . . . . . . . . . . . . . . . . . . . . . 32Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Modem (cable or DSL) . . . . . . . . . . . . . . . . . . . . . 34Modem (dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Optical discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . 41Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Media Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Checking for device problems . . . . . . . . . . . . . . . . . 50Recovering your system . . . . . . . . . . . . . . . . . . . . . . . 51Creating recovery discs . . . . . . . . . . . . . . . . . . . . 51Recovering pre-installed software and drivers . 52Returning to a previous system condition . . . . . 53Returning your system to its factory condition . 54

Creating Labelflash Disc Labels . . . . . . . . . . . . . . . . 56

What is Labelflash? . . . . . . . . . . . . . . . . . . . . . . . 56Creating disc labels with LabelPrint . . . . . . . . . . 56. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Appendix A: Regulations and safety notices 63
http://-/?-http://-/?-


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CHAPTER1

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Checking Out YourComputer


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About this guideThis guide includes information and maintenanceinstructions that are specific to your model of Gatewaycomputer. Some illustrations in this guide may lookdifferent than your computer because hardwareoptions and port locations may vary.

Product RegistrationWhen using your computer for the first time, it isrecommended that you immediately register it. Thiswill give you access to some useful benefits, such as:

Faster service from our trained representatives Membership in the Gateway community: receive

promotions and participate in customer surveys The latest news from Gateway

Hurry and register, as other advantages await you!How to RegisterDuring the initial startup of your notebook or desktop,a window will invite you to register. Please fill in themandatory fields and click Next. The second windowyou'll see contains optional fields that will help us toprovide you with a more personable customer serviceexperience.Another OptionAnother way to register your Gateway product is tovisit our website at http://www.gateway.com / register.Choose your country and follow the simpleinstructions.After we receive your product registration, you will besent a confirmation email with important data thatyou should keep in a safe place.


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FrontComponent Description

Medianavigationinterface(optional)

Press these buttons to control media playback.

Optical discdrive

Use this drive to listen to audio CDs, install gamesand programs, watch DVDs, and store large filesonto recordable discs.

Multimediapanel(optional)

Connect multimedia devices to these ports and jacks. (available ports may vary)

R (red) RCA jackConnect the RCA cable for theright channel of two-channel (stereo) audio to this jack.

L (white) RCA jackConnect the RCA cable for theleft channel of two-channel (stereo) audio to this jack.

V (yellow) RCA jackConnect an RCA cable foranalog video to this jack.

USB portsConnect USB devices to these ports. IEEE 1394 (FireWire) portConnect an IEEE 1394

device to this port. Microphone jackConnect an external microphoneto this jack.

Headphone jackConnect headphones or externalspeakers to this jack.

Removablehard drivecarriers(optional)

Install a new hard drive to one of these carriers,then back up important files to the hard drives forremovable storage. For more information .

Media cardreader(optional)

Insert a memory card from a digital camera, MP3player, PDA, cellular telephone, or other devicesinto the media card reader. For more information,see Using the media card reader on page 22 .

USB ports Plug USB (Universal Serial Bus) devices (such as aUSB external drive, printer, scanner, camera,keyboard, or mouse) into these ports.

Optical driveeject buttons

Press these buttons to open the optical drive disctray.

Powerbutton/powerindicator

Press this button to turn the power on or off. Youcan also configure the power button to operate inStandby/Resume mode or Hibernate mode. Thepower indicator lights when the computer is turnedon.


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Backup button(optional)

Press to launch the backup software suite.

Photo Framebutton(optional)

Press to start slide show.

Component Description


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BackImportantYour computers hardware options and port locations may

vary from this illustration.

Component Icon Description

Power connector Plug the power cord into thisconnector.

Voltage switch Make sure this switch is set to theproper local voltage.

PS/2 keyboardport

Plug a PS/2 keyboard into this port.

Integratedmonitor (VGA)port

Connect a VGA monitor to this port ifthe optional add-in video card is not installed.

HDMI port(optional) HDMI Connect an HDMI video device to thisport.

USB ports Plug USB (Universal Serial Bus) devices(such as a USB printer, scanner,camera, keyboard, or mouse) intothese ports.

Surroundleft/right jack(black)

Plug your rear right and left speakersinto this jack. This jack is disabledwhen an audio expansion card isinstalled.

S/PDIF output jack(optional)

S/PDIF Plug an optical cable from anamplifier or entertainment systeminto this jack for digital sound.

Microphone jack(pink)

Plug a microphone into this jack. This jack is disabled when an audioexpansion card is installed.

Headphone/analog speakers jack(green)-OR-Front speakers jack

This jack is user configurable for oneof the following: Headphone: Plug headphones or

amplified speakers into this jack(Default).

Stereo out: Plug your front left andright speakers into this jack.

This jack is disabled when an audioexpansion card is installed.


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Modem jack(optional)

Plug a modem cable into this jack. Formore information, see Connecting a

dial-up modem on page 11 .Case cover Phillipsscrews(optional)

Remove these screws to remove theleft side panel.

PS/2 mouse port Plug a PS/2 mouse into this port.

IEEE 1394/FireWire

port(optional)

Plug IEEE 1394 (also known as

Firewire

) devices (such as a digitalcamcorder) into this 6-pin IEEE 1394port.

Ethernet(network) jack

Plug an Ethernet network cable or adevice (such as a DSL or cable modemfor a broadband Internet connection)into this jack. For more information,see Connecting to a broadbandmodem or network on page 10 .

Center/subwoofer jack (orange)

Plug your center speaker andsubwoofer into this jack. This jack isdisabled when an audio expansioncard is installed.

Audio in (Line in) jack (blue)-OR-Side speaker jack

This jack is user configurable for oneof the following: Stereo in: Plug an external audio

input source (such as a stereo) intothis jack so you can record sound on

your computer (Default). Stereo out: Plug your side left andright speakers into this jack.

This jack is disabled when an audioexpansion card is installed.

Video card Plug a monitor into a port on this card.If the card is a high-performancevideo card, the expansion slotopening above the card may beoccupied by the cards ventilation fan.

Expansion slotcover thumbscrew

Remove this screw and open theexpansion slot cover to unlock theexpansion cards.



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Telephone jack(optional)

Plug the cord from your telephoneinto this jack.eSATAportConnects to

USB 2.0 or eSATA devices (only forcertain models).

eSATA jack(optional)

eSATA Connect an external SATA hard driveto this optional jack. (only for certainmodels).



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CHAPTER2

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Setting Up and GettingStarted


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Preparing powerconnectionsProtecting from power source problems

During a power surge, the voltage level of electricitycoming into your computer can increase to far abovenormal levels and cause data loss or system damage.Protect your computer and peripheral devices byconnecting them to a surge protector , which absorbsvoltage surges and prevents them from reaching yourcomputer.An uninterruptible power supply (UPS) suppliesbattery power to your computer during a powerfailure. Although you cannot run your computer foran extended period of time with a UPS, a UPS lets yourun your computer long enough to save your work andshut down your computer normally.

Connecting to abroadband modem ornetwork

You can connect your computer to a broadband (cableor DSL) modem or to a wired Ethernet network.

WarningHigh voltages can enter your computer through both the

power cord and the modem connection. Protect your computer byusing a surge protector. If you have a telephone modem, use a surgeprotector that has a modem jack. If you have a cable modem, usea surge protector that has an antenna/cable TV jack. During anelectrical storm, unplug both the surge protector and the modem.

ImportantYour computer has a built-in Ethernet (network) jack.


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To connect to a broadband modem or to an Ethernetnetwork:1 Insert one end of the network cable into the

network jack on the back of your computer.

2 Insert the other end of the network cable into acable modem, DSL modem, or network jack.

Connecting a dial-up

modemYour computer may have a 56K modem that you canuse with a standard telephone line to connect to theInternet or to fax documents.

To connect the modem:1 Insert one end of the modem cable into the

modem jack on the modem at the back ofyour computer.

2 Insert the other end of the modem cable into atelephone wall jack. (The modem will not workwith digital or PBX telephone lines.)

3 If you want, connect a telephone to the PHONE jack on the modem at the back of your computer.

Using the World Wide WebThe World Wide Web is a multimedia windowto the Internet that gives you access to millionsof information sources.Information on the Web comes to you on Web pages , which are electronic documents thatyou view using a Web page display programcalled a browser . You can use any of thecommercially available Web browsers, likeMicrosoft Internet Explorer or NetscapeNavigator.

WarningTo reduce the risk of fire, use only No. 26 AWG or larger

telecommunications line cord.


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Web pages can contain text, animations,music, and other multimedia features. A groupof related Web pages is called a Web site . Youcan access Web sites to shop, trackinvestments, read the news, downloadprograms, and much more.You can explore a Web site or visit other Websites by clicking areas on a Web page calledlinks or hyperlinks . A link may be colored orunderlined text, a picture, or an animatedimage. You can identify a link by moving themouse pointer over it. If the pointer changesto a hand, the item is a link.To learn more about using the Web browserfeatures, click Help in the menu bar.

Connecting to a Web siteAfter you set up an account with an Internetservice provider (ISP), you can access the manyinformation sources on the World Wide Web.

To connect to a Web site:1 Connect to your Internet account.2 Depending on the method you use to connect to

your Internet account, you may need to startyour Web browser. Click (Start ), then clickInternet . Your default Web browser opensshowing an opening page or welcome screen.

3 To go to a different Web site, type the address (called a URL for Universal Resource Locator)

in the browser address bar (for examplewww.gateway.com ), then click GO on thebrowser address bar.

- OR -On the current Web page, click a link toa Web site.


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The Web browser locates the servercomputer on the Internet, downloads (transfers) data to your computer, anddisplays the page on the site that yourequested.

Sometimes Web pages display slowly. Thespeed that a Web page displays on your screendepends on the complexity of the Web page

and other Internet conditions. Additionally,the speed of your connection will determinehow fast Web pages display.

Downloading files

Downloading is the process of transferringfiles from a computer on the Internet to yourcomputer.

To download files or programs from a Website:

1 Connect to your Internet account.2 In the address bar, type the address of the Web

site that contains the file or program you wantto download, then press ENTER.

- OR -Click a link on a Web page to navigateto the Web site containing the file thatyou want to download.

HelpFor more information about connecting to a Web site,

clickStart , then click Help and Support . Type connecting toa Web site in the Search Help box, then press ENTER.

CautionTo protect your computer against viruses, make sure that

you scan the files you download.


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3 Create or locate the folder where you want tostore the file on your computer. For moreinformation, see Working with files andfolders on page 10 .

4 Click the link on the Web page for the file thatyou want to download.5 Follow the on-screen instructions for saving the

file in the folder that you want. A copy of thefile is downloaded to your computer. The timethat it takes to transfer the file to your computerdepends on file size and Internet conditions.

6 Open the folder that you created.7 Install or view the downloaded file by

double-clicking it. If applicable, follow theinstructions provided on the Web site to run orinstall the program.

Ethernet networkingWired Ethernet networking

An wired Ethernet network consists of two ormore computers connected together throughan Ethernet cable. This connection type iscommonly used in offices around the worldand can be used to build computer networksin the home.

Ethernet, Fast Ethernet, or GigabitEthernet

HelpFor more information about downloading files, click Start ,

then click Help and Support . Type the downloading files in theSearch Help box, then click ENTER.

ImportantCheck local code requirements before installing Ethernet cable

or other wiring in your home or office. Your municipality mayrequire you to obtain a permit and hire a licensed installer.
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Ethernet is available at three different speeds.Standard Ethernet runs at 10 Mbps, FastEthernet runs at 100 Mbps, and GigabitEthernet runs at 1000 Mbps. Most homenetworks are built using Standard or FastEthernet components. Business networks aretypically built using Fast or Gigabit Ethernetcomponents.To create a wired Ethernet network, you oryour electrician must install special Ethernetcables in your home or office.

Using a routerThe most common way to set up a wiredEthernet network is Dynamic Host ControlProtocol (DHCP) using a router. A DHCPnetwork configuration uses a router toautomatically assign IP addresses to eachcomputer or network device. For informationon setting up a router, see the routersdocumentation.

Example router-based Ethernet networkThe following is an example of a wiredEthernet network. The network is made up ofa router, a cable or DSL modem, yourcomputers, and cables connecting each ofthese components. The router is the centralcontrol point for the network.

TipTo add the ability to access a wireless Ethernet network to your

wired Ethernet network, connect an access point to the router or usea router that has a built-in access point.


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Attached to the router are all of yourcomputers or Ethernet-ready devices. Alsoconnected to the router is a cable or DSLmodem that provides access to the Internet.

Equipment you need for a router-basedEthernet network

For a wired Ethernet network you need:

ImportantFor best results, all Ethernet components should be either

standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 10/100),or Gigabit Ethernet (1000 Mbps or 10/100/1000). A mixture ofcomponents rated at different speeds will result in your networkrunning at the speed of the slowest rated component .

Cable/DSLmodem

Router


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Two or more computers with Ethernet jacks

One router One broadband Internet connection

(optional) Ethernet cables connecting all of thenetwork equipment

When buying your router, be sure the modelincludes everything your network needs,including:

Internet security features, such as afirewall, to protect your network fromunwanted intruders

4-port switch to eliminate the need foradditional network hardware DHCP server/dynamic IP address

assignment to automatically configurenetwork and IP addresses

Setting up wired Ethernet networkhardwareMaking sure your broadband connectionworks

Before you change anything about your homesetup, make sure that your broadbandconnection is working correctly. To test theconnection, log onto the Internet using yourcurrent setup. If the connection is not working,contact your Internet service provider.

ImportantIf you do not have a broadband connection already installed,

make the necessary arrangements with your ISP. Be sure to find outhow soon after the installation the line will be activated.

Broadband Internet settings differ from ISP to ISP. Before youbegin setting up your network, you should contact your ISP for anyspecific instructions they have for setting


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In addition to a router, you need astraight-through cable for each computer youwant to connect to the network.

To set up a network using a router:1 Plug one end of the power adapter into the AC

connector on the router and the other end intoa grounded, 110V electrical outlet.

2 Turn on your computers.3 Plug one end of a straight-through network

cable into any numbered port on the router(except the WAN port). The WAN port is used toconnect the router to the DSL or cable modemand is identified by a label or a switch. Plug theother end of the cable into the network jack onthe computer. As each computer is connected tothe router, the corresponding green indicatorshould light on the front of the router, indicatinga good connection.

4 Repeat 3 for each computer on the network.

5 For an Internet connection, plug astraight-through cable into the WAN port on therouter and the other end into the Ethernet jackon the DSL or cable modem.

Router

WAN port

Cable/DSL

modem


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Testing your networkNow that your home network is set up, logonto one of your computers and access afavorite Internet Web site.If you are unable to connect to the Internet:

ClickStart , Control Panel , Network andInternet , then the Network and SharingCenter . Choose Diagnose and Repair onthe left of the window. Take any actionssuggested.

If you are using a wired Ethernetnetwork, check all physical cableconnections

Make sure that your router or accesspoint is plugged in and compare thestatus lights on the front of the router oraccess point with the patterns describedin the router or access pointdocumentation

Temporarily turn off any firewallsoftware on your desktop computer

Turn off all of the devices, then powerthem back on Refer to your routers or access points

troubleshooting information Contact your Internet service provider

Adding a printer to your networkInstead of plugging a printer into each of yourcomputers, you can add a printer to yournetwork. To add a printer to the network, doone of the following:

Connect your printer to your networkedcomputer, then share the printer.Connect your printer to your router oraccess point if the router or access pointincludes a USB or parallel port. For moreinformation, see the instructions that

came with your router or access point. Use a printer that has built-innetworking.

Use a print server.


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Sharing resourcesWith a network, you can share your Internetconnection, drives, and printers.

Sharing drives and printersWith a network, you can share printers amongthe computers connected to the network.

After the printers on each network computerare shared, you can access them as though theywere attached directly to your computer. Thenyou can print documents on network printers

Sharing printersTo share printers:

1 ClickStart , then click Control Panel . The Control Panel window opens.

2 Under Hardware and Sound , clickPrinter ThePrinters window opens.

3 Right-click the name and icon of the printer youwant to share, then click Sharing on the menu.

4 On the Sharing tab, click Share this printer , thenclickOK.

Using the networkAfter the printers on each network computerare shared, you can print documents onnetwork printers.

ImportantTo share a printer among the network computers, each

computer must have the shared printers drivers installed. Follow theinstructions included with your printer to install the printer driverson each computer.


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Printing files across the network

To print files across the network:1 Open the file you want to print, then click Print .2 Click the arrow button to open the printer name

list, then click the network printer.3 ClickPrint .

Using the media cardreader

You can use the media card reader to transfer picturesfrom a digital camera to your computer. You can alsouse the media card reader to transfer data betweenyour computer and a device that uses memory cards,such as a PDA, MP3 player, or cellular telephone.

Memory card typesThe media card reader supports several memory cardtypes. To determine which types are supported by yourcard reader and the slots to use for each type of card,examine the face plate of the media card reader. Eachslot is assigned a different drive letter (for example,the E: and F: drives) so data can be transferred fromone memory card type to another.

ImportantBefore you can print a file across the network, you must

install the driver for the printer on the computer you aresending the file from. You can obtain the printer driver andinstallation instructions from the CD that shipped with yourprinter or from the manufacturers Web site.


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Using a memory card

To insert a memory card:1 Insert the memory card into the appropriate

memory card slot.2 To access a file on the memory card, click

(Start ), then click Computer . Double-click thedrive letter (for example, the E: drive), thendouble-click the file name.

To remove a memory card: Make sure that the card is not being read from

or written to, then pull the memory card out ofthe slot.

CautionBefore inserting a memory card into a slot, make sure that the

slot is empty, or you could damage the card reader.

ImportantDo not use the remove hardware icon in the taskbar to

remove the memory card, or you will have to restart thecomputer to re-enable the media card reader.


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CHAPTER3

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Maintaining YourComputer


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Setting up a maintenanceschedule

Use the following table to set up a regularmaintenance schedule.

Caring for your computerTo extend the life of your computer:

Maintenance task Weekly Monthly Whenneeded

Check for viruses X X X

Run Windows Update X X

Manage hard drivespace

X

Clean up hard drives X X

Scan hard drive forerrors

X X

Defragment hard drive X X

Back up files X X X

Clean computer case andperipheral devices

X


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Be careful not to bump or drop your computer,and do not put any objects on top of it. The case,although strong, is not made to support extraweight.

When transporting your computer, werecommend that you put it in the originalpackaging materials.

Keep your computer away from magnetic fields.Magnetic fields can erase data on hard drives.

Never turn off your computer when the driveindicator is on because data on the hard drivecould be lost or corrupted.

Avoid subjecting your computer to extremetemperature changes. The case can becomebrittle and easy to break in cold temperaturesand can melt or warp in high temperatures.Damage due to either extreme is not covered byyour warranty. As a general rule, your computeris safest at temperatures that are comfortable foryou.

Keep all liquids away from your computer. Whenspilled onto computer components, almost anyliquid can result in expensive repairs that are notcovered under a standard warranty. Avoid dusty or dirty work environments. Dustand dirt can clog the internal mechanisms andcan lead to permanent damage to the computer.

Do not block the ventilation fan slots. If theseslots are blocked, your computer may overheat,resulting in unexpected shutdown or permanentdamage to the computer.

When storing your computer for an extendedperiod of time, unplug AC power.


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Updating WindowsWindows Update helps you keep your computerup-to-date. Use Windows Update to choose updatesfor your computers operating system, software, andhardware. New content is added to the site regularly,so you can always get the most recent updates andfixes to protect your computer and keep it runningsmoothly. Windows Update scans your computer andprovides you with a tailored selection of updates thatapply only to the software and hardware on yourcomputer.

HelpFor more information about Windows Update, click Start , thenclickHelp and Support . Type windows update in the Search Help

box, then press ENTER.


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CHAPTER4

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Troubleshooting


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Safety guidelinesWhile troubleshooting your computer, follow thesesafety guidelines:

Try these steps firstIf you have problems with your computer, try thesethings first:

WarningTo avoid bodily injury, do not attempt to troubleshoot your

computer problem if: Power cords or plugs are damaged Liquid has been spilled into your computer Your computer was dropped The case was damaged

Instead, unplug your computer and contact a qualified computertechnician.

WarningNever open your computer case while your computer is turnedon and while the modem cable, network cable, and power cord areconnected.

WarningMake sure that you are correctly grounded before accessing

internal components. For more information about preventingdamage from static electricity, see Preventing static electricitydischarge on page 44 .

WarningTo avoid bodily injury, do not attempt to troubleshoot

your computer problem if: Power cords or plugs are damaged Liquid has been spilled into your computer Your computer was dropped The case was damaged

Instead, unplug your computer and contact a qualifiedcomputer technician.
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Check all cable connections, including power. If an error message appears on the screen, write

down the exact message. The message may helpCustomer Care in diagnosing and fixing theproblem.

If you added or removed peripheral devices,review the installation procedures youperformed and make sure that you followedeach instruction.

If an error occurs in a program, see the programsprinted documentation or the online help.

Error messages

HelpFor more information about troubleshooting, clickStart , then click Help and Support . Type troubleshooting in

the Search Help box, then press ENTER.

Error message Action

Insufficient diskspace

See You get an Insufficient diskspace error message on page 43 .

Data error See You get a Data errormessage on page 44 .

General failurereading drive C

See The hard drive cannot beaccessed, or you see a Generalfailure reading drive C errormessage on page 44 .

Operatingsystem notfound

See You get an Operating systemnot found error message onpage 44.

Unable to locatehost

See You see an Unable to locatehost message and are unable tobrowse the Internet on page 33 .

DownloadError

See You get a Download Errormessage when Media Center tries toupdate the Program Guide onpage 50.


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Internet and networkingInternet

If you do not find a solution to your problem in thissection, the issue may be networking related. SeeNetworking on page 37 for more information.

You cannot connect to the Internet If you are using a cable or DSL modem, make sure

that the modem cable is securely plugged intothe Ethernet network jack. See moretroubleshooting at Modem (cable or DSL) onpage 34.- OR -If you are using a dial-up modem, make sure thatthe modem cable is plugged into the modem jackand not the Ethernet network jack. See moretroubleshooting at Modem (dial-up) onpage 34.

Make sure that your account with your Internetservice provider (ISP) is set up correctly. For help,contact your ISP technical support.

Your ISP may be having connection problems.Contact your ISP technical support to determinewhether the Internet outage is widespread (aproblem they are trying to solve).

Memory error See You see a Memory errormessage on page 46 .

Not enoughmemory

See You see a Not enoughmemory error message onpage 46.

HelpFor more information about troubleshooting Internetconnections, clickStart , then click Help and Support . Typetroubleshooting connections in the Search Help box, thenpress ENTER.

Error message Action


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You see an Unable to locate host message and areunable to browse the Internet

You may have typed the URL (Web address)incorrectly. Check the URL, then enter it again,or try a different URL.

Your Web browser may be experiencingproblems. Close your Web browser, then restartit. If that does not allow you to connect, restartyour computer.

The problem may be with your network, not theInternet itself. Check your network cables andnetwork devices (such as switches, routers, andhubs).

Your ISP may be having connection problems.Contact your ISP technical support to determinewhether the Internet outage is widespread (aproblem they are trying to solve).

People are sending you e-mails, but you have notreceived them

Click theReceive or Send and Receive button inyour e-mail program. This checks your mail serverfor incoming e-mail.

Make sure that your account with your Internetservice provider (ISP) is set up correctly. Contactyour ISP for technical support.

E-mails you send are returned as undeliverable Check the spelling of the e-mail address you are

sending e-mail to. A valid e-mail address consistsof a user name, the @ symbol, and the Internetdomain name of the Internet serviceprovider (ISP) or company that hosts that user.E-mail addresses never contain spaces and arenot case-sensitive.

If possible, contact the intended recipient byusing another method, then ask them to verifytheir e-mail address.


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Modem (cable or DSL)My computer cannot connect to the Internet.

Make sure that your modem is connected to thenetwork jack.

See the documentation that came with yourmodem for additional troubleshootinginformation.

Contact your modem manufacturer for technicalsupport.

Modem (dial-up)See also Internet and networking on page 32 .

Your modem does not dial or does not connect Make sure that the modem cable is plugged into

the modem jack and not the Ethernet or thePHONE network jack.

Make sure that your computer is connected tothe telephone line and the telephone line has adial tone. Remove any line splitters or surge protectorsfrom your telephone line, then check for a dialtone by plugging a working telephone into thetelephone wall jack.

Make sure that call waiting is disabled beforeusing the modem. Contact your telephoneservice provider to get the correct code totemporarily disable the service.

Make sure that the modem dialing properties areset correctly.

To check the dialing properties:1 Click (Start ), type modem , then press ENTER.2 If the Location Information dialog box opens,

enter the information for your area, then clickOK.

3 Click theDialing Rules tab, click the locationfrom which you are dialing, then click Edit .4 Make sure that all settings are correct.


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Check for line noise (scratchy, crackling, orpopping sounds), which is a common problemthat can cause the modem to connect at a slowerrate, interrupt downloads, or even disconnect.You can also call your telephone service and havethe telephone line checked for noise or low linelevels.

Try another telephone line (either a differenttelephone number in your house or a telephoneline at a different location). If you can connecton this line, call your telephone service.

You cannot connect to the Internet The ISP may be having technical difficulties.

Contact your ISP for technical support. Review the troubleshooting information under

Internet and networking on page 32 .

Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual data transferrates over public telephone lines to 53K. Other factors,such as line noise, telephone service providerequipment, or ISP limitations, may lower the speedeven further.

The modem is not recognized by your computer Use the modem cable that came with your

computer. Some telephone cables do not meetrequired cable standards and may causeproblems with the modem connection.

Restart your computer. Run Windows modem diagnostics.

To run modem diagnostics:1 Click (Start ), type modem , then press ENTER.2 Click theModems tab, then click Properties .

HelpFor more information about dialing properties, click

Start , then clickHelp and Support . Type dialing in the SearchHelp box, then press ENTER.


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3 Click theDiagnostics tab, then click QueryModem . If information about the modemappears, the modem passed diagnostics. If nomodem information is available, a whitescreen appears with no data, or if you get anerror such as port already open or the modem has failed to respond , the modem did not passdiagnostics.

The modem is noisy when it dials and connectsTo turn down the modem volume:1 Click (Start ), type modem , then press ENTER.2 Click theModems tab, then click Properties .3 Click theModem tab, then adjust the Speaker

volume control.4 ClickOK twice to close the dialog boxes.

HelpFor more information about modem troubleshooting,

clickStart , then click Help and Support . Type modemtroubleshooting in the Search Help box, then press ENTER.


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NetworkingYou cannot see the other computers on your network

If a network cable is connected to your computer,make sure that the other end is plugged into anetwork router, switch, hub, or other networkdevice.

Make sure that the other computers are turnedon.

If you are using a router, make sure that it isturned on. Most routers have lights that indicatethey are working. For more information, see yourrouters documentation.

If you are using a router, restart it by unpluggingit from power for five seconds. Make sure that all computers on your network

have the same workgroup name and SubnetMask.

If you assigned IP addresses to the computers,make sure that all computers have different IPaddresses. For home networks, IP addressesshould be 192.168. N .N where N is a number youassign between 0 and 254 . The first N should bethe same for all computers on your network, andthe second N should be different for allcomputers on your network.

Your wired network is running slower than you expect If your network is running slower than you

expect, check the speed of each component. Forbest results, all components should be standard

Ethernet (10 Mbps), Fast Ethernet (100 Mbps), orGigabit Ethernet (1000 Mbps). Componentscomprising a mixture of those speeds will resultin your network running at the speed of theslowest component.

For more troubleshooting help, see thedocumentation for your network components.

HelpFor more information about network troubleshooting, click

Start , then click Help and Support . Type network troubleshooting in the Search Help box, then press ENTER.


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PowerYour computer will not turn on

Make sure that the power cord is connected toan AC power source and to your computer, andthat your computer is turned on. If your powercables are connected to a power strip, make sureit is turned on.

Test the outlet by plugging in a working device,such as a lamp.

Make sure that the power cord is free from cutsor damage, and replace any damaged cables.

DisplayThe screen resolution is not correct

Change the screen resolution in Windows. Thecomputer is on, but there is no picture

Make sure that the computer is not in Standby(power-saving) mode.

Make sure that the monitor is connected to apower outlet and to a video port on yourcomputer, then make sure that the monitor isturned on. If the monitor is on, its power LEDshould be on.

Adjust the monitors brightness and contrast

controls. For more information, see the monitorsdocumentation. Check the video cable for bent or damaged pins. Connect a display that you know works (such as

a monitor from another computer) to yourcomputer. If the display still works, the originalmonitor is faulty. If the display does not work,either the computers video card (if installed) isfaulty or the on-board video is faulty.


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The color is not uniform Make sure that the display warms up for at least

30 minutes before making a final judgmentabout color uniformity.

The text on the display is dim or difficult to read Adjust the brightness and contrast controls. Change the display settings. For more information about display types, see

your display and video card documentation.

PrintingThe printer will not turn on

Make sure that the power cable is plugged intoan AC power source.

The printer is on but will not print Make sure that the Print to file box is not checked

in the Print dialog box. If the printer you want to print to is not the

default printer, make sure that you have selectedit in the printer setup.

To set a default printer:1 Click (Start ), type printer , then press ENTER.

Control Panel opens and lists availableprinters.

2 Right-click the printer you want to be thedefault printer, then click Set as DefaultPrinter .

HelpFor more information about changing the screen resolution,

clickStart , then click Help and Support . Type screen resolution inthe Search Help box, then press ENTER.


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Reinstall the printer driver. See your printersuser guide for instructions.

Wait until files have been printed before sendingadditional files to the printer.

If you print large files or many files at one time,you may want to add additional memory to theprinter. See the printer documentation forinstructions on adding additional memory.

Contact your printer manufacturers technicalsupport.

Optical discsOptical discs include CDs, DVDs, and Blu-ray discs.

The computer does not recognize a disc or the discdrive

Make sure that the disc label is facing up, andmake sure that the disc is clean and free fromlarge scratches.

Update the device driver. Your computer may be experiencing some

temporary memory problems. Restart yourcomputer.

An audio disc does not produce sound Make sure that the Windows volume controls are

turned up (and mute is turned off) and that anyattached speakers are turned on and connectedcorrectly.

Make sure that the disc is label side up, and makesure that the disc is clean and free from largescratches.

A movie disc will not play Make sure that the disc is label side up, and make

sure that the disc is clean and free from largescratches.

HelpFor more information about printer troubleshooting, click

Start , then click Help and Support . Type printer troubleshooter inthe Search Help box, then press ENTER.


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The regional code of the movie disc may notmatch your drives regional code. Play only discswith a regional code for your region. The DVDregional code for the United States and Canadais 1, and the regional code for Mexico is 4. TheBlu-ray regional code for North and SouthAmerica isA, although many (if not most) Blu-raymovies are region-free.

Update the device driver. For instructions, seeChecking for device problems on page 50.

Your computer may be experiencing sometemporary memory problems. Restart yourcomputer.

Memory card readerDrive letters for the memory card slots do not appearin the Computer window

The memory card reader may have beentemporarily uninstalled using the RemoveHardware icon in the system tray. Restart yourcomputer, and it will recognize the card readeragain.

MouseThe mouse does not work

Make sure that the mouse cable is plugged incorrectly.

Restart your computer. Try a mouse you know is working to make sure

that the mouse port works.


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The mouse works erratically Clean the mouse by wiping the bottom with a

clean, damp cloth. Make sure that the opticalsensor is clean and free of debris.

You may be using the mouse on a transparent,reflective, metallic, or glossy surface. Your mouseuses optical sensors that do not work correctly onthese surfaces. Use a mouse pad or a surface witha non-glossy texture, such as fabric.

The mouse pad may have a printed or fabricpattern on it that interferes with your mouse.Use a different mouse pad.

KeyboardThe keyboard does not work

Make sure that the keyboard cable is plugged incorrectly.

Clean the keyboard by using an aerosol can of airwith a narrow, straw-like extension to removedust and lint trapped under the keys.

Try a keyboard that you know works to makesure that the keyboard port works.

Liquid spilled in the keyboard Turn off your computer and unplug the

keyboard. Wipe off the keyboard, turn thekeyboard upside down to drain any remaining

liquid, then blow the inside dry with a can ofcompressed air. Let the keyboard dry for severalhours before using it again. If the keyboard doesnot work after it dries, you may need toreplace it.


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FilesYou get an Insufficient disk space error message

Delete unnecessary files from the hard driveusing Disk Cleanup.

Empty the Recycle Bin by right-clicking theRecycle Bin icon, then clicking Empty Recycle Bin .

Save your files to another drive. If the hard driveis full, copy any files not regularly used to backupmedia, then delete them from the hard drive.

A file was accidentally deleted If a file was deleted while holding down the S HIFT

key, or if the Recycle Bin has been emptied sincethe file was deleted, the file cannot be restored.

To restore deleted files:1 Double-click the Recycle Bin icon.2 Right-click the file you want to restore, then

clickRestore . The file is restored to the placewhere it was originally deleted from.

HelpFor more information about file management, click

Start , then click Help and Support . Type file management inthe Search Help box, then press ENTER.

CautionAll deleted files will be lost when you empty the RecycleBin.

HelpFor more information about restoring deleted files,

clickStart , then click Help and Support . Type System Restorein the Search Help box, then press ENTER.


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You get a Data error message This may be the result of a defective area on the

hard drive. To fix hard drive problems, run theerror checking program. For instructions onfixing hard drive problems, see Checking thehard drive for errors on page 44 .

The hard drive cannot be accessed, or you see aGeneral failure reading drive C error message

If your computer has been subjected to staticelectricity or physical shock, you may need toreinstall the operating system. See Recoveringyour system on page 51.

You get an Operating system not found errormessage Your computer is unable to detect the hard drive.

Check cable connections. For instructions onopening your computer case, see Opening thecase on page 45.

A USB flash drive or a USB portable music playeris connected to one of your computers USBports. Unplug the USB device, then restart yourcomputer.

Your hard drive has no operating system installedon it, or the operating system files cannot berecognized because they have become corruptedor erased. See Recovering your system onpage 51.

You need to restore your computer to a workingcondition

See Recovering your system on page 51.Checking the hard drive for errorsUse Error-checking if you encounter hard driveproblems. Error-checking examines the hard drive forfile and folder problems, then corrects the dataproblems that it finds.
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To check the hard drive for errors:1 Click (Start ) then click Computer . The

Computer window opens.2 Right-click the drive that you want to check for

errors, clickProperties , then click the Tools tab.3 ClickCheck Now , then click Start . Your drive is

checked for errors. This process may take severalminutes.

After Windows has finished checking the drivefor errors, it provides a summary of the problemsthat it found.

4 Correct any problems that are found byfollowing the on-screen instructions.

5 ClickOK.

ImportantError checking cannot scan a drive while the drive is

being used. If you try to check your hard drive for errors, yousee a prompt asking you if you want to scan the hard drivelater (the next time you restart your computer). If you see thisprompt, click Schedule disc check .

HelpFor more information about checking the hard drive forerrors, clickStart , then clickHelp and Support . Typecheckingfor disk errors in the Search Help box, then press ENTER.


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Memory

You see a Memory error message Run the Memory Diagnostic Tool. Click (Start ),

type Memory Diagnostic Tool, then press ENTER.ClickRestart now and check for problems . Yourcomputer restarts and runs the memorydiagnostics.

You see a Not enough memory error message Close all programs, then restart your computer. If you continue to receive this error message,

consider adding more memory to your computer.

AudioYou are not getting sound from the speakers Make sure that the volume controls are turned

up and not muted. If you are using external speakers:

Make sure that the speakers are turned on,and check the speaker connections. See your

speakers user guide for moretroubleshooting tips. Make sure that your computers universal

audio jacks are configured correctly. If you are trying to play an audio disc, see

Optical discs on page 40.

HelpFor more information about troubleshooting memory errors,clickStart , then click Help and Support . Type memory error in the

Search Help box, then press ENTER.

HelpFor more information about sound troubleshooting, click

Start , then clickHelp and Support . Type sound troubleshooter in theSearch Help box, then press ENTER.


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PasswordsYour computer does not accept your password

Windows passwords are case-sensitive. Makesure that CAPSLOCKis turned off, then retype thepassword.

Expansion cardsThe computer does not recognize an expansion card

Restart your computer. Make sure that you have installed the required

software. For more information, see yourexpansion cards documentation.

Remove the card from your computersexpansion slot, then reinstall the card.


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Media CenterThis section only covers problems relating to MediaCenter mode. Media Center mode is available only onWindows Vista Home Premium and Ultimate versions.

The Media Center video display looks bad on your TVMany factors can significantly affect the video quality:

Cable connections Loose cables can lower videoquality. Check all cable connections.

Display type The Media Center is best viewedon computer displays. Other types of displaydevices, including TVs, may provide lower qualityvideo.

Type of connection used The connection typehas an affect on the video quality. Yourcomputer has one or more video outputs. Use thehighest quality output your TV and computersupports: A/V cables (basic) S-Video (fair, but not optimized for computer

video display) VGA (good) DVI/HDMI (best)

HelpFor more information about Windows Media Center, click

Start , then click Help and Support . Type Media Center in the SearchHelp box, then press ENTER.


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You get a Download Error message when MediaCenter tries to update the Program Guide

You must be connected to the Internet to updatethe Program Guide. Make sure that your

computer is connected to the Internet. Forinformation about manually updating theProgram Guide, see the Media Center onlinehelp.

Checking for deviceproblemsFaulty devices or corrupt device drivers can cause a

variety of problems on your computer. Checking thecondition of system devices and the status of theirdrivers can help pinpoint the problem.

To check for device problems:1 Click (Start ), type device manager , then press

ENTER. Device Manager opens.2 Examine the list of computer device types. Adevice type with problems have a yellow triangleor red octogon indicating a problem or a failedcondition.

3 Click the+ symbol to the left of the device typeto expand the list of devices. The faulty device ismarked with a yellow (problems) or red (failed)icon.

4 To update the device driver (a common solutionto many device problems), right-click the device,clickUpdate Driver Software , then click Searchautomatically for updated driver software andfollow the on-screen prompts.- OR -To check for specific problems, right-click thedevice, then click Properties and examine the

information within each of the tabs. Write downthis information for future reference andtroubleshooting. It may also be usefulinformation to have available if you callCustomer Care.


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Recovering your systemYou can solve most computer problems by followingthe information in Try these steps first on page 30 or in the technical support pages atwww.gateway.com . Problem solving may also involvereinstalling some or all of the computers software(also called recovering or restoring your system).Gateway provides everything you need to recover yoursystem under most conditions.

Creating recovery discsIf your computer experiences problems that are notrecoverable by other methods, you may need toreinstall the Windows operating system andfactory-loaded software and drivers. To reinstall usingdiscs, you must create the set of recovery discsbeforehand.

To create recovery discs:1 Click (Start ), All Programs , Gateway , then click

Gateway Recovery Management . Gateway Recovery Management opens.

2 To create recovery discs for the hard drives entire

original contents, including Windows Vista andall factory-loaded software and drivers, clickCreate factory default disc .- OR -To create recovery discs for only thefactory-loaded software and drivers, click Createdriver and application backup disc .

CautionTo prepare your computer for additional system recovery

options, you should create a set of recovery discs as soon as possible.Recovery discs take some time to create, but for long-term reliability,the effort is worth it. For instructions, see Creating recovery discson page 51.

ImportantWe recommend that you create each type of recovery

disc as soon as possible.


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The Create Backup Disc dialog box opens.This dialog box tells you the number of blank,recordable discs you will need to complete therecovery discs. Make sure that you have therequired number of identical, blank discs readybefore continuing.

3 Insert a blank disc into the drive indicated in theBurn to list, then clickNext . The first disc beginsrecording, and you can watch its progress on thescreen.When the disc finishes recording, the drive ejectsit.

4 Remove the disc from the drive and mark it witha permanent marker.

5 If multiple discs are required, insert a new discwhen prompted, then click OK. Continuerecording discs until the process is complete.

Recovering pre-installed software anddrivers

As a troubleshooting step, you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory. You can recover

using either your hard drive or the backup discs youhave created. New software If you need to recover software

that did not come pre-installed on yourcomputer, you need to follow that softwaresinstallation instructions.

New device drivers If you need to recoverdevice drivers that did not come pre-installed onyour computer, follow the instructions forupdating drivers in Checking for deviceproblems on page 50 .

ImportantWrite a unique, descriptive label on each disc, such as

Windows Recovery Disc 1 of 2. or Apps/Drivers Recoverydisc.


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To recover your pre-installed software and drivers:1 Click (Start ), All Programs , Gateway , then click


- OR -If you are recovering from your driver andapplication recovery disc, insert it into the discdrive, then go to Step 3 after the Gateway Application Recovery main menu opens.

2 Click theRestore tab, then click Reinstallapplications/drivers . The Gateway Application Recovery main menu opens.

3 ClickContents . A list of software and devicedrivers opens.

4 Click the install icon for the item you wantto install, then follow the on-screen prompts tocomplete the installation. Repeat this step foreach item you want to reinstall.

Returning to a previous system conditionMicrosoft System Restore periodically takessnapshots of your system settings and saves them asrestore points . In most cases of hard-to-resolvesoftware problems, you can return to one of theserestore points to get your system running again.Windows automatically creates an additional restorepoint each day, and also each time you install software

or device drivers.

To return to a restore point:1 Click (Start ), Control Panel , System and

Maintenance , then click Backup and RestoreCenter . The Backup and Restore Center opens.

2 On the left side of the window, click RepairWindows using System Restore , then click Next .The Choose a restore point dialog box opens.

HelpFor more information about using Microsoft System Restore,

clickStart , then click Help and Support . Type windows systemrestore in the Search Help box, then press ENTER.


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3 Click the restore point you want, clickNext , thenclickFinish . A confirmation message box appears.

4 ClickYes . Your system is restored using therestore point you specified. This process may take

several minutes, and may restart your computer.

Returning your system to its factorycondition

In case your computer experiences problems that arenot recoverable by other methods, you may need toreinstall everything to return your system to its factorycondition. You can reinstall using either your harddrive or the recovery discs you have created.

If you can still run Windows Vista, seeRecovering from within Windows Vista onpage 54. If you cannot run Windows Vista and youroriginal hard drive is still working, seeRecovering from the hard drive during startupon page 55 .

If you cannot run Windows Vista and youroriginal hard drive has been completelyre-formatted or you have installed a replacementhard drive, see Recovering from your recovery

discs on page 56.

Recovering from within Windows VistaTo reinstall Windows Vista and all pre-installedsoftware and drivers:1 Click (Start ), All Programs , Gateway , then click


2 Click theRestore tab, then click Restore systemto factory default . The Confirm Restoration dialog box opens.

CautionThis complete recovery deletes everything on your hard drive,

then reinstalls Windows and all software and drivers that werepre-installed on your system. If you can access important files onyour hard drive, back them up now.


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3 ClickYes , then click Start . A dialog box displaysinformation about the hard drive that theoperating system will be recovered to.

4 ClickOK. The recovery process begins byrestarting your computer, then continues bycopying files to your hard drive. This process maytake a while, but a Gateway Recovery Management screen shows you its progress.When the recovery has finished, a dialog box

prompts you to restart your computer.5 ClickOK. Your computer restarts.6 Follow the on-screen prompts for first-time

system setup.

Recovering from the hard drive during startupTo reinstall Windows Vista and all pre-installedsoftware and drivers:1 Turn on your computer, then press FN+ALT+F10

during startup. Gateway Recovery Management opens.

2 ClickRestore system from factory default .

3 ClickNext to continue. Your hard drives original,factory-loaded contents are recovered. Thisprocess will take several minutes.

CautionContinuing the process will erase all files on your harddrive.

CautionContinuing the process will erase all files on your hard

drive.


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Recovering from your recovery discsTo reinstall Windows Vista and all pre-installedsoftware and drivers:

1 Turn on your computer, insert the first systemrecovery disc into your optical disc drive, thenrestart your computer.

2 During startup, press F10 to open the boot menu.The boot menu is where you can select whichdevice to start from, such as the hard drive or anoptical disc.

3 Use your arrow keys to selectCDROM/DVD, thenpress ENTER. Windows installs from the recoverydisc you inserted.

4 Insert the second recovery disc when prompted,then follow the on-screen prompts to completethe recovery.

Creating Labelflash DiscLabels

What is Labelflash?With Labelflash, you no longer need to printseparate disc labels. Labelflash is atechnology for creating a label image on thetop surface of an optical disc. Because theimage is part of the disc, it will never peel off.You can make this type of label by using yourLabelflash optical disc drive to burn an imageonto a Labelflash disc.

Creating disc labels with LabelPrintCyberLink LabelPrint is software that lets youburn label images onto Labelflash discs, as wellas print conventional disc labels.

CautionContinuing the process will erase all files on your hard

drive.


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4 Enter the information you want printedon the disc into the fields, such as DiscTitle , Author , and the tracks Title .

5 Click the green arrow pointing to theright to continue, or click the greenarrow pointing to the left to return tothe previous screen. If you click the rightarrow, the Select the labels layout and background screen opens.


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To change the font of the text thatwill be printed on the disc,double-click the boxs dotted outline,then specify the font attributes andclickOK.

To change the general layout style,clickSelect in the Layout Style box.


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To change the background, clickSelect in the Background Image box.You can use images included with thesoftware, or you can use your ownphotos or artwork by clicking Browse .

Valid image formats are: JPG/JPEG

TIF/TIFF BMP GIF

6 Click green arrow pointing to the right tocontinue. The Begin labelling your Labelflash disc screen opens and showsyou a preview of your disc label.


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7 Click the gold CD button to continue. Amessage box tells you to insert anunlabeled Labelflash disc.

8 Make sure that an unlabeled Labelflashdisc is in the Labelflash drive, label sidedown , then click Next . The LabelflashWizards settings screen opens.

9 ClickPreview to see how the disc will lookwhen printed. The Preview windowopens.

10 ClickClose .11 ClickNext to start the printing process.

TipThe label side of most discs is the least shiny side.


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12 When the printing of the label image isfinished, the drive tray opens and theLabelFlash Wizard window displays themessage Burning completed.

13 ClickClose .


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Regulations and safety notices


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APPENDIX A: Regulations and safety notices

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FCC noticeThis device has been tested and found to comply with the limits for a Class Bdigital device pursuant to Part 15 of the FCC rules. These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation. This device generates, uses, and can radiate radio frequency energyand, if not installed and used in accordance with the instructions, may causeharmful interference to radio communications.However, there is no guarantee that interference will not occur in a particularinstallation. If this device does cause harmful interference to radio or televisionreception, which can be determined by turning the device off and on, theuser is encouraged to try to correct the interference by one or more of thefollowing measures:

Reorient or relocate the receiving antenna. Increase the separation between the device and receiver. Connect the device into an outlet on a circuit different from that to which

the receiver is connected. Consult the dealer or an experienced radio/television technician for help.

Notice: Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations.

Notice: Peripheral devicesOnly peripherals (input/output devices, terminals, printers, etc.) certified tocomply with the Class B limits may be attached to this equipment. Operation withnon-certified peripherals is likely to result in interference to radio and TVreception.

CautionChanges or modifications not expressly approved by the manufacturer could voidthe user's authority, which is granted by the Federal Communications Commission,to operate this computer.

Operation conditionsThis device complies with Part 15 of the FCC Rules. Operation is subject to thefollowing two conditions: (1) this device may not cause harmful interference, and(2) this device must accept any interference received, including interference thatmay cause undesired operation.

Notice: Canadian usersThis Class B digital apparatus complies with Canadian ICES-003.


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Remarque l'intention des utilisateurs canadiensCet appareil numrique de la classe B est conforme a la norme NMB-003 duCanada.

Declaration of Conformity for EU countriesHereby, Gateway, declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 1999/5/EC.Compliant with Russian regulatory certification

Modem notices

Notice for USAThis equipment complies with Part 68 of the FCC rules. Located on the modem is alabel that contains, among other information, the FCC Registration Number and

Ringer Equivalence Number (REN) for this equipment. Upon request, you mustprovide this information to your telephone company.If your telephone equipment causes harm to the telephone network, thetelephone company may discontinue your service temporarily. If possible, they willnotify you in advance. But, if advance notice is not practical, you will be notified assoon as possible. You will also be informed of your right to file a complaint withthe FCC.Your telephone company may make changes in its facilities, equipment,operations, or procedures that could affect the proper functioning of your

equipment. If they do, you will be notified in advance to give you an opportunityto maintain uninterrupted telephone service.If this equipment should fail to operate properly, disconnect the equipment fromthe phone line to determine if it is causing the problem. If the problem is with theequipment, discontinue use and contact your dealer or vendor.

Caution: To reduce the risk of fire, use only No. 26 AWG or larger ULListed or CSA Certified Telecommunication Line Cord.

TBR 21This equipment has been approved [Council Decision 98/482/EC - "TBR 21"] forsingle terminal connection to the Public Switched Telephone Network (PSTN).However, due to differences between the individual PSTNs provided in differentcountries, the approval does not, of itself, give an unconditional assurance ofsuccessful operation on every PSTN termination point. In the event of problems,you should contact your equipment supplier in the first instance.


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List of applicable countriesEU member states as of May 2004 are: Belgium, Denmark, Germany, Greece,Spain, France, Ireland, Italy, Luxembourg, the Netherlands, Austria, Portugal,Finland, Sweden, United Kingdom Estonia, Latvia, Lithuania, Poland, Hungary,

Czech Republic, Slovak Republic, Slovenia, Cyprus and Malta. Usage allowed in thecountries of European Union, as well as Norway, Switzerland, Iceland andLiechtenstein. This device must be used in strict accordance with the regulationsand constraints in the country of use. For further information, please contact localoffice in the country of use.

Notice for AustraliaFor safety reasons, only connect headsets with a telecommunications compliancelabel. This includes customer equipment previously labelled permitted or certified.

Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only

that Telecom has accepted that the item complies with minimum conditionsfor connection to its network. It indicates no endorsement of the product byTelecom, nor does it provide any sort of warranty. Above all, it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model, nor does it implythat any product is compatible with all of Telecom's network services.

2 This equipment is not capable, under all operating conditions, of correctoperation at the higher speeds for which it is designed. Telecom will acceptno responsibility should difficulties arise in such circumstances.

3 Some parameters required for compliance with Telecom's Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice. The associated equipment shall be set to operate within the followinglimits for compliance with Telecom's Specifications:a There shall be no more than 10 call attempts to the same number within

any 30 minute period for any single manual call initiation, andb The equipment shall go on-hook for a period of not less than 30 seconds

between the end of one attempt and the beginning of the next callattempt.

4 Some parameters required for compliance with Telecom's Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice. In order to operate within the limits for compliance with Telecom'sspecifications, the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another.

5 This equipment shall not be set up to make automatic calls to Telecom's 111Emergency Service.

6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing. There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing.


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7 Use of pulse dialing, when this equipment is connected to the same line asother equipment, may give rise to bell tinkle or noise and may also cause afalse answer condition. Should such problems occur, the user should NOTcontact the telecom Fault Service.

8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line.

9 Under power failure conditions this appliance may not operate. Please ensurethat a separate telephone, not dependent on local power, is available foremergency use.

Laser compliance statementThe CD or DVD drive used with this computer is a laser product.

The CD or DVD drive's classification label (shown below) is located on the drive.CLASS 1 LASER PRODUCTCAUTION: INVISIBLE LASER RADIATION WHEN OPEN. AVOID EXPOSURETO BEAM.APPAREIL A LASER DE CLASSE 1 PRODUITLASERATTENTION: RADIATION DU FAISCEAU LASER INVISIBLE EN CASDOUVERTURE. EVITTER TOUTE EXPOSITION AUX RAYONS.LUOKAN 1 LASERLAITE LASER KLASSE 1VORSICHT: UNSICHTBARE LASERSTRAHLUNG, WENN ABDECKUNG GEFFNET

NICHT DEM STRAHLL AUSSETZENPRODUCTO LSER DE LA CLASE IADVERTENCIA: RADIACIN LSER INVISIBLE AL SER ABIERTO. EVITE EXPONELOS RAYOS.ADVARSEL: LASERSTRLING VEDBNING SE IKKE IND I STRLEN.VARO! LAVATTAESSA OLET ALTTINA LASERSTEILYLLE.VARNING: LASERSTRLNING NR DENNA DEL R PPNAD L TUIJOTASTEESEENSTIRRA EJ IN I STRLEN

VARNING: LASERSTRLNING NAR DENNA DEL R PPNADSTIRRA EJ IN I STRADVARSEL: LASERSTRLING NAR DEKSEL PNESSTIRR IKKE INN I STRLEN

LCD pixel statementThe LCD unit is produced with high-precision manufacturing techniques.Nevertheless, some pixels may occasionally misfire or appear as black orred dots. This has no effect on the recorded image and does not constitutea malfunction.

Macrovision copyright protection notice"U.S Patent Nos. 4,631,603; 4,819,098; 4,907,093; 5,315,448; and 6,516,132."

This product incorporates copyright protection technology that is protected byU.S. patents and other intellectual property rights. Use of this copyright protection


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technology must be authorized by Macrovision, and is intended for home andother limited viewing uses only unless otherwise authorized by Macrovision.Reverse engineering or disassembly is prohibited.

Radio device regulatory noticeNote : Below regulatory information is for models with wireless LANand/or Bluetooth only.

GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use. Depending on

configurations, this product may or may not contain wireless radio devices (such aswireless LAN and/or Bluetooth modules). Below information is for products withsuch devices.

European Union (EU)R&TTE Directive 1999/5/EC as attested by conformity with the followingharmonized standard: Article 3.1(a) Health and Safety

EN60950-1:2001 + A11:2004 EN50371:2002 Article 3.1(b) EMC

EN301 489-1 V1.6.1 EN301 489-3 V1.4.1 (Applicable to non-bluetooth wireless keyboard

mouse set) EN301 489-17 V1.2.1

Article 3.2 Spectrum Usages EN300 440-2 V1.1.2 (Applicable to non-bluetooth wireless keyboard

mouse set). EN300 328 V1.7.1 EN301 893 V1.4.1 (Applicable to 5GHz high performance RLAN)

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