1. Urban Public Library Reference Services

2. General Reference - Ask a Librarian - Ready-Reference Questions - Research Assistance - Book a Librarian 3. Virtual Reference - Available since before 2002 - Phone Reference - E-Mail Reference - 24-7 Virtual Reference 4. Film and Audio and Music - Music CDs and DVDs - Movie and music as subjects - Uniform Titles 5. State Department - State, regional and city history - Genealogical Services - Special Collections - Archives 6. First Floor - Desks throughout - Directional and Ready- Reference - Roaming reference - Tracking reference interactions 7. Reference Services Assisting patrons in finding the information they need. 8. Thank you!