7/25/2019 Gauri

1/61

UNIVERSITY OF MUMBAI

PROJECT ON

BACHELOR OF COMMERCE

(BANKING & INSURANCE)

SEMESTER V

(2015-1)

SUBMITTE! BY

ROLL NO" #

PROJECT GUI!E

PROF" (M$%")

HIN!I VI!YA PRACHAR SAMITIS

RAMNIRANJAN JHUNJHUN'ALA COLLEGE

GHATKOPAR ('EST) MUMBAI 00 0

1

7/25/2019 Gauri

2/61

CERTIFICATE

This is to certify that Miss/Mr. of B.Com Banking and Insurance

Semester V (201!1"# has successfu$$y com%$eted the %ro&ect on * +

under the guidance of 'rof. (Mrs.# .

P$,.,/

!$" U% M343 S6 78 96 C76:6

P$7;6.9 G3,6 < I96$ E=>,6$

P$78" (M$%")#

E=96$ E=>,6$

P$78"

!96#

1

7/25/2019 Gauri

3/61

!ECLARATION

I of the student of B.Com (Banking ) Insurance# Sem. V (201!1"# here*y

dec$are that ha+e com%$eted the %ro&ect on * +"

The information su*mitted is true and origina$ to the *est of my kno,$edge.

S,:93$6 78 S9369

N>6 78 96 S9369#

R7 N7" #

1

7/25/2019 Gauri

4/61

ACKNO'LE!GEMENT

I ,ou$d $ike to e-%ress my sincere gratitude to the $mighty for ha+ing sho,ered

his immense *$essing on me and has ena*$ed to com%$ete this research ,ork.

I ,ou$d a$so $ike e-%ress my heartfe$t gratitude to our 'rinci%a$ !$" U%

M343? ,ho has gi+en me o%%ortunity to conduct this study.

My guide a$so deser+es sincere thanks that she has gi+en me her guidance

throughout the %ro&ect and made it a success.

My %arents ha+e *een a *ack*one to me in com%$eting this 'ro&ect and my

friends ,ho e-tended their constant su%%ort during my study a$so deser+e

heartfe$t thanks.

IN!E@

1

7/25/2019 Gauri

5/61

SR" NO" TOPIC PAGE NO"

01

02

0

0

0

0"

0

0

03

10

1

7/25/2019 Gauri

6/61

Inde-

CHP"1 INTRO!UCTION TO ATM

1"1 I9$73.9,7

utomated Te$$er Machine (TMs# has gained %rominence as a

de$i+ery channe$ for *anking transactions in India. Banks ha+e *een de%$oying

TMs to increase their reach. s at the end of 4ecem*er 200 the num*er of

TMs de%$oyed in India ,as 22

5rom first day of %ri$ 2003 entire TM net,ork is no, a+ai$a*$e to

customers from any *ank for transactions for no fee at a$$ irres%ecti+e of the

*anks in ,hich they ha+e their accounts no, customers ,i$$ not *e $e+ied any

fee on cash ,ithdra,a$s using TM and de*it card issued *y other *anks. This

,i$$ in turn increase usage of TMs in India.

1

7/25/2019 Gauri

7/61

More %eo%$e are no, mo+ing to,ards using the automated te$$er

machines (TM# for their *anking needs. ccording to a sur+ey *y Banknet

India 36 %eo%$e no, %refer this modern channe$ to traditiona$ mode of

*anking. $most "06 %eo%$e use an TM at $east once a ,eek.

Increased TM usage is a$so he$%ed *y the fact that customers ha+e

no, the f$e-i*i$ity of using TMs of other *anks as most of the *anks are %art

of ma&or inter*ank net,orks $ike 7ationa$ 5inancia$ S,itch (75S# Cashtree and

cashnet. The inter*ank net,orks ha+e *rought together TMSs of se+era$ *anks

so that consumers ,ou$d gain access to any of the %artici%ating *anks TMs.

Banks find it chea%er to %ay mem*ershi% fees to these net,orks as against

setting u% additiona$ units in e-%ensi+e to de%$oy areas.

TMs are no, seen to *e more than mere cash dis%ensing machines.

Customers use TMs to recharge their mo*i$e %hone %re%aid connections %ay

their uti$ity *i$$s e+en Mutua$ fund transactions 8 making them at %ar ,ithf$e-i*i$ity gi+en in internet *anking 8 on$y more secure. 9f the +a$ue!added

ser+ices %ro+ided at TMs *i$$ %ayment is the most used ser+ice fo$$o,ed *y

%re%aid mo*i$e ta$k!time recharges. :o,e+er sti$$ a*out one third of the

res%ondents do not use any +a$ue!added ser+ices at TMs.

The TM market in India is not yet saturated. Though theconcentrations of TMs are greater in metros the demand is increasing for other

cities and e+en rura$ areas. TMs %er mi$$ion %eo%$e a%%ro-imate$y are units

are +ery $o,. ;-%erts forecast that the gro,th rate. I is e-%ected to gro, 1

%ercent u% *y 201. Banks going into a se$f ser+ice mode$ can ha+e huge sa+ing

%otentia$ for *anks and may a$so increase con+enience for the customers.

1

7/25/2019 Gauri

8/61

1"2 H,%97$

The first utomated Te$$er Machine (TM# ,as introduced in the

year 13" *y B7arc$ays Bank in ;nfie$d To,n in 7orth s reaction to

the im%osition of %urchase. $so *y the ad+ent of surcharging there ,as a

massi+e gro,th in the num*er of TMs as it offered TM o,ners re+enues

making it economica$ to insta$$ TMs ,here they might not ha+e *een %$acedother,ise.

s is often the as ,ith in+entions many in+entors contri*ute to

the history of an in+ention. In the case of the TM 4on ?et@e$ in+ented the first

successfu$ and modern TM in the AS ho,e+er he ,as not first in+entor to

create an TM. In 133

7/25/2019 Gauri

9/61

1" ATM REVOLUTION IN BANKING IN!USTRY

s is often the case ,ith in+entions many in+entors contri*ute to

the history of an in+ention. In the case of the TM 4on ?et@e$ in+ented the first

successfu$ and modern TM in the AS ho,e+er he ,as not first in+entor to

create an TM. In 133

7/25/2019 Gauri

10/61

I>/7$99 $6%7 87$ /7%%6%%,: ATM C$

!,.797> L6 C739 R6%/7%6% 78 .%6%

Bank offered free 1.

;mergency

%ur%ose 23.

+ai$a*i$ity of

many TM centers0 2. 0

2 hours

a+ai$a*i$ity of cash

2 2.1 2

9ther reasons 2 1.1 2

Tota$ Ees%onses 10 100 12

na$ysis that can *e made from the ta*$e and the gra%h is that

the main %ur%ose ,hy %eo%$e %ossess TM card is to dea$ ,ith the emergency

%ur%ose 6 of the res%ondents had emergency %ur%ose as a reason to %ossess

TM card 06 of res%ondents res%onded a+ai$a*i$ity as reason and 26 had 2!

hour accessi*i$ity as reason for %rocessing TM card. ccording to 6 of

res%ondents the %rocessed the TM card as *ank offered the card free.

1

7/25/2019 Gauri

11/61

19%

30%27%

23%

1%

Reason for possessing ATM Card

Bank ofered ree 19%

Emergency purpose 30%

Availabiliy o many A!"

ceneres 27%

2# $ours availabiliy o

cas$ 23%

$er reasons 1%

' T6 %6$ ,% %,>/6

The %rotoco$ used *y TMs ,hich ,as de+e$o%ed their ince%tion does

not su%%ort additiona$ on!$ine ser+ices such as check cashing *i$$ %ayment

money order issuance and e+ent ticketing.

. 5or the first time communication *et,een four %rimary channe$sF

1. The TM net,ork2. The credit card net,orks. The utomated C$earing :ouse (C:# net,orks and. Cash ,i$$ interface seam$ess$y.

?ith the ne, %$atform TMs are on their ,ay to *ecoming e$ectronic

con+enience kiosks ca%a*$e of e+ent and air$ine ticketing e$ectronic *i$$

%ayment and connecting to an a$ternate host +ia the internet.

?ith TMs *ecoming such a formida*$e de$i+ery channe$ *anks are

,eighing ,hether to configure their TMs to do more than &ust standard cash

,ithdra,a$s.

ATM M:,6

1

7/25/2019 Gauri

12/61

n on$ine maga@ine aimed at the TM industry ,here you can read a*out

the $atest inno+ations in TM techno$ogy.

A% T6 ATM T3$% 0? S>66%% L,996 H% C:6

Banks are ,eighing ,hether to configure their TMs to do more than &ust

standard cash ,ithdra,a$s.

ATM IN!USTRY STATUS IN IN!IA

In India TM is sti$$ a ne, techno$ogy. ?ith the emergence of %ri+ate

sector *anks $ike ICICI *ank I4BI *ank :45C *ank etc. the num*er of

TM centers has increased tremendous$y. There are %resent$y a$$ ty%es of

*anks offering TM ser+ices. 5or e-am%$e State Bank 9f India (a %u*$ic

sector *ank# ICICI *ank (a %ri+ate *ank# Citi*ank (a foreign *ank#

reater Bom*ay C9!9' Bank (a co!o% *ank#.

The *anks are offering +arious ser+ices $ike cash ,ithdra,a$ fund transfer

*a$ance en=uiry etc.

The *anks ha+e tie u%s in *et,een them for sharing of their ser+ices this may

*e *i$atera$ or mu$ti$atera$ *y ,ay of consortium $ike S?4:7.

CHP"2" NATURE OF ATM

2"1ATM NET'ORKS

1

7/25/2019 Gauri

13/61

In recent years com%uter systems ha+e achie+ed an a$most e-%$osi+e

increase in %erformance such that de+e$o%ments in the fie$d of data

communications ha+e *een una*$e to kee% u%. ?here the %rocessor %erformance

and memory ca%acity of 'Cs ha+e gro,n o+er the %ast ten years *y a factor of a

hundred transfer s%eeds in ,ide area net,orks ha+e risen Gon$yG *y a factor of

ten and in

7/25/2019 Gauri

14/61

TM o%ens the %ossi*i$ity of designing net,orks ,ith

transmission s%eeds u% to the %hysica$ $imits. TM net,orks ,ith *and,idths

a%%roaching the *and,idth of $ight (0 Terahert@# are imagina*$e and TM

s,itches ,ith %rocessing s%eeds of u% to 1 T*it/s ha+e a$ready *een

demonstrated in research $a*oratories. In TM ,e may ha+e on our doorste% the

u$timate transfer mechanism in data communications.

2"2 ATM - ASYNCHRONOUS TRANSFER MO!E#

synchronous Transfer Mode is a communication standard that

uses a high!s%eed form of %acket s,itching net,ork as the transmission media

TM ,as de+e$o%ed as a %art of the Broad *and Integrated Ser+ices 4igita$

7et,ork (BIS47#. TM is intended to uti$i@e the synchronous o%tica$ net,ork

(S97;T#.

Con+entiona$ e$ectronic s,itching machines current$y uti$i@e a

centra$ %rocessor to esta*$ish s,itching %aths and route traffic though a net,ork.TM s,itches ho,e+er ,i$$ inc$ude se$f!routing %rocedures ,here indi+idua$

ce$$s containing su*scri*er data ,i$$ route their o,n ,ay through the TM

s,itching net,ork in rea$ time using their o,n address instead of re$ying on an

e-terna$ %rocess to esta*$ish the s,itching %ath (a ce$$ is a short fi-ed $ength

%acket of data#

2" PRINCIPLE OF ATM#

TM ! origina$$y designed for ?7 communications *ut =uick$y

ada%ted for

7/25/2019 Gauri

15/61

%erform the ce$$ routing from the in%ut %orts of the s,itch to the destination %ort

in rea$ time and in %ara$$e$ for the %orts.

5or data trans%ort TM uses %ackets ,ith a fi-ed $ength of

*ytes the so!ca$$ed ce$$s. These ce$$s can *e %rocessed significant$y faster and

more efficient$y in s,itching systems than data %ackets of +aria*$e $ength.

Because of the ce$$ structure a massi+e %ara$$e$ architecture of TM s,itching

systems is %ossi*$e. Since a$$ ce$$s ha+e the same $ength a$$ data units ,hich

,ait at the in%ut %orts of a s,itch for trans%ortation at a gi+en time can *e

routed simu$taneous$y to their destination %ort.

TM can hand$e a$$ of todayGs data ser+ices (te$e%hone data +ideo!

*roadcast and interacti+e# in an efficient ,ay.

2" 'HY ATM

Eeasons for TM

Increased *and,idth and rea$!time res%onsi+eness.

d+antages o+er ;thernet net,orks.

7/25/2019 Gauri

16/61

TM is a ,or$d ,ide recogni@ed standard ,ith ,hich a uni+ersa$

information e-change can *e rea$i@ed for the first time inde%endent of the

ty%e of end system and ser+ice (data +ideo audio#.

TM is suita*$e for

7/25/2019 Gauri

17/61

T6 ATM A/99,7 6$ (AAL)#

The &o* of the < $ayer is to GsegmentG the data streams from the

higher a%%$ications $ayer into H*yte units of information and to

reassem*$e the origina$ data streams from TM from ce$$s .the functions

of the TM $ayer de%end on the characteristics of the go+erning

a%%$ications !that is the < $ayer is ser+ice !de%endent .it consists of

t,o su*!$ayersF Con+ergence

7/25/2019 Gauri

18/61

structured data in structured form.

7/25/2019 Gauri

19/61

Id$e ce$$s a$$o, the ce$$ rate to *e ad&usted to the transfer medium

*and,idth. If there are not enough ce$$s to fi$$ *and,idth %ro+ided id$e ce$$s are

transmitted. This achie+es synchroni@ation ,ith the transmission s%eed of the

%hysica$ medium. Id$e ce$$s are not %assed to the TM $ayer.

U-%%,:6 .6%#

Anassigned ce$$s are ce$$s that ha+e a V'I or VCI +a$ue *ut a

*$ank data fie$d.

P%,. 6$ OAM .6%#

5or direct ce$$ transfer on the ce$$ *ased %hysica$ $ayer e+ery 2 t$ce$$ is

used to transfer 9M information concerning the %hysica$ $ayer. fter recei%t *y

the %hysica$ $ayer these ce$$s are not %assed on to the TM $ayer.

VP

7/25/2019 Gauri

20/61

*y many times and a$$ the user channe$s that are to *e connected can *e fu$$y

%rocessed..

B%,. F3.9,7% 78 ATM S,9.,: U,9%#

n TM s,itching unit has t,o *asic &o*sF

To identify and ana$y@e the channe$ and %ath identifiers ( V'I/VCI# in the

TM ce$$.

To Trans%ort the TM ce$$ from one of the units in%ut %orts ti the Gout%ut

%ort that takes the TM ce$$ to its intended destination.

There are t,o main ty%es of TM s,itching unitsF

V' S,itching or cross!connects.

VC S,itches.

C$7%% C76.9% (VP S,9.6%)#

TMs cross!connects terminate incoming %aths and transfers them !a$ong,ith a$$ the channe$s in the %ath!to another outgoing %ath the indi+idua$

channe$s are unaffected *y this.

VC S,itchesF

VC s,itches terminate *oth incoming %aths(V's#and incoming channe$s

(VCs# and re!route them to other outgoing %aths and channe$s .S,itching of

+irtua$ channe$s thus a$,ays im%$ies a rerouting of %aths as the %ath in thechanne$ is *eing trans%orted must a$,ays *e terminated ,hen the channe$ is

terminated. VC s,itches ho,e+er can a$so the s,itching unit unaffected.

T6 T7/77: 78 ATM S,9.,: 3,9%#

The actua$ trans%ort of TM ce$$s ,ithin an TM s,itching units is

carried out +ia the s,itching fa*ric the heart of the unit the task of the

1

7/25/2019 Gauri

21/61

s,itching fa*ric is to %ro+ide dynamic transmission %aths *et,een the in%ut

%orts and the out%ut %orts re=uested at any gi+en time in such a ,ay that the

fe,est %ossi*$e e-terna$ and interna$ conf$icts occur. n interna$ conf$ict occurs

if to TM ce$$s in a mu$ti!stage s,itching net,ork are com%eting for the same

out%ut %ort at the dame s,itching stage if a *$ockage of this ty%e occurs at an

out%ut contro$$er!that is at the out%ut to a s,itching net,ork!it is kno,n as

e-terna$ conf$ict.

S,9.,: E6>69%#

S,itching fa*rics are made u% of sma$$ ce$$!routing units kno,n as

s,itching e$ements. ;+en a sing$e s,itching e$ement can *e used as a s,itching

fa*ric. The s,itching e$ements themse$+es consists of an interconnection

net,ork %ro+iding the transmission %aths for the TM ce$$s .there are t,o *asic

ty%es of interconnection net,ork for s,itching e$ements.

Matri- structure net,orks.

Time di+ision Mu$ti%$e-ing net,orks.

M9$,= %9$3.93$6#

In S,itching e$ements ,ith a matri- structure the TM ce$$s

are trans%orted in %ara$$e$ +ia a net,ork $attice(cross*ar# connecting together the

in%uts and out%uts of the s,itching e$ement the transfer of a$$ the ce$$s arri+ing

at the in%ut contro$$ers at a gi+en instant in the s,itching %rocess is carried out

simu$taneous$y and in synchroni@ation ,ith a $oca$ c$ock the cyc$e time *et,een

t,o s,itching instants is kno,n as a s$ot if t,o ce$$s are com%eting for the same

out%ut %ort at the same instant a *$ockage may occur. To a+oid the $oss of ce$$s

through *$ockages it is necessary to inc$ude *uffer memory at the in%ut and

out%ut %orts and at the %oints ,here the transmission %aths cross.

1

7/25/2019 Gauri

22/61

The matri- S,itching e$ement of dimensions 7 *y 7 ,i$$ not

cause *$ockages for a random$y distri*uted $oad if the s%eedDu% factor is e=ua$

to 7. If is $ess than 7 there ,i$$ need to *e additiona$ *uffer memory a+ai$a*$e

at the in%ut %orts to ensure there are no ce$$ $osses.

S,9.,: E6>69% B%6 7 T,>6 !,D,%,7 M39,/6=,:#

1. Bus S,itching e$ementsF

In s,itching e$ements *ased on *us to%o$ogy the interconnection

net,ork is im%$emented using a 1"!*it or 2!*it high s%eed Bus. To ena*$e the

TM ce$$s to *e transferred ,ithout co$$iding the transfer ca%acity of the *us

must *e at $east e=ua$ to the sum of the transfer Ca%acities of the in%ut %orts .s

the Transfer!ca%acities of the *us is se+era$ times higher than the rate of the

incoming ce$$s the in%ut contro$$ers ha+e no difficu$ty in for,arding the ce$$s

immediate$y .In order to ad&ust their transfer rates to the out%ut %ort rate Bus

s,itching systems therefore need out%ut %ort *uffering.

2. Eing S,itching ;$ementsF

In this the in%ut and out%ut contro$$ers are connected +ia a ring.

Com%ared ,ith Bus to%o$ogy a ring offers the ad+antage that a time s$ot can *e

used *y more than one in%ut contro$$er ,ithin each rotation a$though e-tra

o+erhead is re=uired to contro$ this mechanism. $though it ena*$e an effecti+e

$oad of more than 1006 of the ring ca%acity to *e achie+ed.

. Centra$ Memory S,itching ;$ementsF

In centra$ memory s,itching the ce$$s are ,ritten *y The in%ut

contro$$ers to a common area of memory from ,here they are read *y the out%ut

contro$$ers. s the *uffers for a$$ the out%ut %orts Share the same area ofmemory this can resu$t in significant sa+ings of memory S%ace. Because of their

1

7/25/2019 Gauri

23/61

efficient use of memory s,itching e$ements ,ith centra$ memory to%o$ogy are

used %articu$ar$y in the $arge s,itching units ,ith a $arge num*er of in%ut and

out%ut %orts.

S,9.,: N697$4%

The s,itching Structure itse$f is made u% of S,itching net,orks ,hich

$ink u% the indi+idua$ s,itching e$ements gi+e the centra$ im%ortance of the

architecture of s,itching net,orks to the %erformance of s,itching fa*rics

numerous research %ro&ects ha+e *een carried out in this area o+er recent years

the aim of a$$ this research ,as to achie+e the highest %ossi*$e through%ut rates

at the $o,est $e+e$ of integrated circuits .the fo$$o,ing are the different net,ork

to%o$ogies.

1. The Shuff$e ;-change 7et,ork.

2. The ;-tended S,itching Matri- 7et,ork.

. Banyan 7et,orks.

. Benes 7et,orks.

. 'ara$$e$ Banyan 7et,orks.

". 4istri*ution 7et,orks.

C6 R739,: I S,9.,: N697$4%

There are t,o methods of routing ce$$s a$ong the different transmission%aths inside s,itching net,orksF

1.Se$f!Eouting .

2.Ta*$e!Contro$$ed Eouting.

S68-R739,: #

In Se$f!Eouting an additiona$ header!

1

7/25/2019 Gauri

24/61

s%ecific to the e$ement !is added to the front of ce$$s containing coding for the

transmission %ath a$ong ,hich the ce$$ is to *e sent .If the S,itching net,ork is

constructed from n stages this header ,i$$ contain n su*!fie$ds gi+ing the %ath

se$ection at each of the nodes in the s,itching net,ork .Because of the additiona$

header the interna$ %rocessing s%eed must *e increased in %ro%ortion o the

$ength of the Se$f!Eouting header is fi+e *ytes.

T$88,. C79$7 A C7:6%9,7 C79$7 I ATM N697$4%

net,ork e$ement in an TM net,ork is descri*ed as congested

(o+er$oaded#if it is no $onger a*$e to maintain the agreed %erformance %arameters

for an e-isting connection .t,o things may *e res%onsi*$e for this

1. An%redicta*$e statistica$ +ariation in the traffic f$o,.

2. ;rrors ,ithin the net,ork.

The task of TM congestion contro$ is to take +arious measures to minimi@e the

e-tent and duration of congestion e%isodes .the traffic contro$ function is

designed to achie+e *y o%timi@ing the usage of e-isting net,ork ca%acity.

2" F3.9,7% A M6.,%>%#

The fo$$o,ing functions are %ro+ided for The im%$ementation of traffic

monitoring and congestion contro$ in TM net,orks.

T$88,. C79$7#

Management of net,ork ca%acity.

1

7/25/2019 Gauri

25/61

ccess Contro$s (connection administration contro$#.

Asage 'arameters Contro$ (A'C#.

Se$ecti+e discarding of ce$$.

Traffic Sha%ing.

Sending Congestion messages to remote station.

C7:6%9,7 C79$7#

Traffic sha%ing.

Sending congestion messages to remote station.

M:6>69 78 N697$4 C/.,9F

The management of net,ork ca%acity is im%$emented *y means of %ath

management this a$$o,s the s,itching re=uirements for the setting u% of %ath

connections to *e reduced *y reser+ing in %aths.

The end !to!end transmission =ua$ity for a gi+en channe$ connection is

direct$y de%endent on the =ua$ity of the series of %aths in ,hich the channe$ is

$ocated .if +arious channe$ connections are routed +ia the same %ath they ,i$$

ha+e simi$ar %erformance and =ua$ity %arameters such as ce$$ $oss rate and ce$$

transfer de$ay. Channe$s ,ith simi$ar =ua$ity %arameters shou$d therefore *erouted o+er the same TM %ath *y the traffic contro$. If the o+era$$ transmission

rate of a$$ the channe$s e-ceeds the ca%acity of the %ath the ce$$ $oss can *e

distri*uted o+er a$$ he channe$s *y means of statistica$ time di+ision

mu$ti%$e-ing.

S6,: C7:6%9,7 M6%%:6% 97 R6>796 %99,7#

1

7/25/2019 Gauri

26/61

net,ork e$ement in a congestion situation can send a congestion

message to its remote station asking for a reduction in he transmission rate.

:o,e+er no %recise mechanism for this has yet *een defined.

2" ATM ON INTERNET

TM ,i$$ *ecome an increasing$y im%ortant techno$ogy not

on$y in cor%orate en+ironments *ut a$so ,ithin the rea$m of the Internet.

ra%hics!and +ideo!intensi+e a%%$ications necessitates higher s%eeds. By current

standards high !s%eed refers to net,orks that o%erate at 1M*%s. ty%ica$

TM s,itch can *et,een 1" and " TM de+ices. $though a sing$e TM

s,itch has finite ca%acity s,itches can *e interconnected to form a $arger

net,ork.

I' address Binding In n TM net,ork as in techno$ogies TM

assigns to each attached com%uter a %hysica$ address that must used ,hen

esta*$ishing a +irtua$ circuit .9n one hand *ecause an TM %hysica$ address is

$arger than an I' address. Thus I' cannot use static address *inding for TM

net,orks TM hard,are does not su%%ort *roadcast. Thus I' cannot usecon+entiona$ E' to *ind addresses on TM net,orks

1

7/25/2019 Gauri

27/61

CHP"" AUTOMATIC TELLER MACHINES (ATMS) SHARE! BY A

CONSORTIUM OF BANKS

"1 AUTOMATIC TELLER MACHINES (ATMS)

SHARE! BY A CONSORTIUM OF BANKS

;ach *ank %ro+ides its o,n com%uter to maintain its o,n accounts

and %rocess transactions against them. Cashier stations are o,ned *y indi+idua$

*anks and communicate direct$y ,ith their o,n *anks com%uters. :uman

cashiers enter account and transaction data. utomatic te$$er machines

communicate ,ith a centra$ com%uter that c$ears transactions ,ith the *anks. n

automatic te$$er machine acce%ts a cash card interacts ,ith the user

communicates ,ith the centra$ system to carry out the transaction dis%enses

cash and %rints recei%ts. The system re=uires a%%ro%riate record kee%ing and

security %ro+isions. The system must hand$e concurrent accesses to the same

account correct$y. The *anks %ro+ide their o,n com%utersJ you are to design the

soft,are for the TMs and the net,ork. The cost of the shared system is

norma$$y a%%ortioned to the *anks according to the num*er of customers ,ith

cash cards.

In India +ery good e-am%$e of such consortium is S?4:7

7;T?9E. S?4:7 7;T?9E is a net,ork of +arious %u*$ic sector*anks 'ri+ate Banks and Co!o%erati+e *anks ,ith nation ,ide co+erage.

"2 S'A!HAN

1

7/25/2019 Gauri

28/61

S?4:7 India>s 5IEST Shared 'ayment 7et,ork Ser+ice is

unsur%assed in offering country ,ide access to the *anking o%erations at

more than 1000 TMs in and around " cities. It has mem*er *anks in the

net,ork ,hich inc$udes nationa$i@ed %ri+ate and foreign *anks.

S?4:7 %ro+ides con+enient *anking 2 hours a day and days a ,eek

through the utomated Te$$er Machines to the %artici%ating *anks customers

across the country. ?ith S?4:7 the *anks customers are ne+er far

a,ay from an TM.

The mem*er>s *anks customers can ,ithdra, money anytime

from any of the TM irres%ecti+e of the *ank ,ith ,hich the customer has an

account. It offers ser+ices *eyond cash ,ithdra,a$s $ike uti$ity *i$$ %ayment

fund transferred and de%osits. S?4:7 ,idens the sco%e of TM usage

in the country in a cost effecti+e manner. mem*er *ank of S?4:7

increases its geogra%hica$ %resence ,ithout de%$oying TMS in a$$ the

$ocationsJ instead it can share and use TMs of other *anks there*y sa+ing asu*stantia$ amount.

7/25/2019 Gauri

29/61

%ayment net,orks such as master card and +isa in a +ery formida*$e ,ay. It

is %oised to ena*$e the e-isting system for e!%ayment there*y he$%ing the

*anks e-ce$ in an e!%o,ered ser+ice.

" F693$6% 78 ATM

The fo$$o,ing are the features a+ai$a*$e on Banks TMs ,hich can *e accessed

from any,here at anytime.

C% ',9$%# customer can ,ithdra, u%to Es. 1000/! on a

sing$e day on his account. In this the 5ast Cash o%tion sho,s %refi-ed

amounts ,hich a customer can choose from and A$tra 5ast Cash o%tion

to ,ithdra, Es.000/! at one time.

B.6 63,$#Customer can kno, the $edger *a$ance and a+ai$a*$e

*a$ance ,ith his account.

M,, %996>69#Customer gets a recei%t %rintout of his $ast transactions

and the *a$ance.

!6/7%,9 .%< .636%#+ai$a*$e in a$$ fu$$ function TMs customer can

de%osit *oth cash and che=ues in the TM. Cash de%osited in TMs ,i$$

*e credited to the account on the same day and che=ues sent for c$earing

on the ne-t ,orking day.

F3% 9$%86$#Customer can transfer funds from one account to the

$inked account in the same *ranch.

C636 774 $636%9#Ee=uest for a che=ue *ook from TMs and their

concerned *ranch ,i$$ dis%atch it>s such that it reaches the customer

,ithin 10 ,orking days.

PIN C:6#The customer change the 'ersona$ Identification 7um*er

('I7# of the TM or de*it card.

1

7/25/2019 Gauri

30/61

P>69%#This is the $atest feature on *anks TMs its functiona$ity can

*e used for %ayment of *i$$s donating to tem%$es/ trusts or making airtime

recharges for %re%aid mo*i$e %hones.

1

7/25/2019 Gauri

31/61

"5 P3$/7%6 87$ 3%,: ATM .$

!,.797>

L6N>6 C739 R6%/7%6 78 C%6%

Cash,ithdra,a$

'AEC: 3 ". 3

Ba$ance

In=uiry'AEHB< 2 1".2 2

Ba$ance

Transfer'AEHBTE5 22 1.3 22

9thers 'AEH9T: .

&&%

1&%

1'%3%

Purpose for using ATM card

(as$ )i$dra)al &&%

Bal* +n,uiry 1&%

Bal* !ransfer 1'%

$ers 3%

"" out of the 100res%ondents> ie.""6 of res%ondents use the card main$y for cash

,ithdra,a$. 1"6 of the res%ondents use the card for *a$ance in=uiry. 9ut of 100

res%ondents 22 customers use their TM card for *a$ance transfer ie.226 of the

res%ondents.

1

7/25/2019 Gauri

32/61

" H7 >3. 9,>6 .3%97>6$ %/6% ,9,: , 96 3636 9 ATM .69$6

T,>6 %/6 , 3636

F$636. P6$.69 V, P6$.69C3>39,D6

P6$.69

7/25/2019 Gauri

33/61

It can *e ana$y@ed that 16 of res%ondents take $ess than minutes for

transaction at TM centre.26 res%ondents s%end to 10 minutes at TM

centre. 9n$y out 100 res%ondent>s ie.6 s%end more than 10 minutes for

transaction at TM centre.

" A,9,7 %6$D,.6% /$7D,6 ATM C69$6

!,.797>

L6N>6 C739 R6%/7%6 78 C%6%

Cash 4e%osit 44HC4 1 ". 2.

Che=ue

4e%osit44HC:K 2 .1

Bi$$ 'ayment 44HB' 1." .

'hone

Banking44H':B 1.1 .

9thers 44H9T: 1 0. 1

Tota$

Ees%onse13 100 13".3

1

7/25/2019 Gauri

34/61

3&%

2.%

1.%

17%1%

Additional Service

(as$ /eposi 3&%

($e,ue /eposi 2.%

Bill aymen 1.%

$one Banking 17%

$ers 1%

"6 of the res%ondents recogni@e the cash de%osit ser+ice at their TM centre

de%osit ser+ice at their TM centre.16 of res%ondents recogni@e *i$$ %ayment

and 16 recogni@e %hone *anking ser+ice at their TM centre.

5rom the ta*$e and the gra%h the ana$ysis that can *e made are those on$y 11

res%ondents that is on$y 116 of the res%ondents ,ere high$y satisfied ,ith the

TM ser+ice. 36 ,ere +ery satisfied 6 ,ere satisfied ,hi$e 6 ,ere $ess

satisfied. 9ne shou$d ,ork hard to im%ro+e this situation.

1

7/25/2019 Gauri

35/61

" M6%3$6>69 78 96 %6.3$6 866,:

H7 %6.3$6 73 866

F$636. P6$.69 V, P6$.69

C3>39,D6

P6$.69

:igh$y Satisfied " " " "

Very Satisfied " " " 2

Satisfied " " " 3

7/25/2019 Gauri

36/61

" !7 96 ATM .696$% /$7D,6 96 67>,9,7 78 .3$$6. 73 $63,$6

P$7D,6 96 67>,9,7 78 .3$$6.

F$636. P6$.69 V, P6$.69

C3>39,D6

P6$.69

$,ays

Sometimes 2 2 2 3

7e+er 11 11 11 100

Tota$ 100 100 100

'ro+ide the denomination of currency

6 of the res%ondents are satisfied ,ith the denomination of currency %ro+ided

*y the TM centersJ they say they a$,ays recei+e the denomination of currency

they ,ant. :o,e+er 26 of the res%ondents say they sometimes recei+es the

denomination of currency they ,ant ,hi$e 116 of res%ondents say they ne+er

get the denomination of currency they ,ant.

"10 !7 96 ATM .696$% $3 739 78 .% 8$636.

F$636. P6$.69 V, P6$.69C3>39,D6

P6$.69

$,ays 10 10 10 10

Sometimes 1 1 1 1

7e+er 3 3 3 100

Tota$ 100 100 100

1

7/25/2019 Gauri

37/61

10%

#1%

#9%

Do the ATMs run out of cash frequently

Al)ays

omeimes

5ever

The ta*$e and the gra%h suggest that a ,ho%%ing 36 res%ondents say TM

ne+er runs out of cash ,hi$e +16 say it sometimes run out of cash com%ared to

that on$y a meager 106 say it runs out of cash a$,ays.

"11 E=/$6%% 7 73 866 739 ATM .696$%

E=/$6%% 866,:

F$636. P6$.69 V, P6$.69 C3>39,D6

P6$.69

:igh$y Satisfied 23 23 23 23

Satisfied " " "

7eutra$ 1 1 1 33

Ansatisfied 1 1 1 100

Tota$ 100 100 100

1

7/25/2019 Gauri

38/61

29%

'&%

1#%1%

!"press feeling

ig$ly aised 29 %

aised '&%

5eural 1#%

6nsaised 1%

"12 C% ,9$ 7 >3. %9,%8,6 .$7%% 99,7 .739

H7 %6.3$6 73 866

C%

,9$

:igh$y

Satisfied

Very

SatisfiedSatisfied

7/25/2019 Gauri

39/61

es 5o0

'

10

1'

20

2'

30

3'

#0

#'

Cash #ithdrawal

ig$ly aised

4ery aised

aised

-ess aised

9ut of 22 res%ondents ,ho use *a$ance in=uiry faci$ity are satisfied and are 12

+ery satisfied ,ith TM ser+iceJ ho,e+er 2 res%ondents are $ess satisfied ,ith

TM ser+ice.

1

7/25/2019 Gauri

40/61

"1 B.6 9$%86$ 7 >3. %9,%8,6 C$7%% 939,7 .739

H7 >3. S9,%8,6

B.6

T$%86$

:igh$y

Satisfied

Very

Satisfied Satisfied

7/25/2019 Gauri

41/61

CHP"" THE FUNCTION OF ATM CAR! SERVICES

"1 THE BEGINNING GETTING CASH AT ATM%#

The first TM cards ga+e consumers access to their checking sa+ings and share

draft accounts on$y at te$$er machines o,ned *y their *ank credit union or

sa+ings and $oan. 'eo%$e common$y ca$$ this kind of card an TM card cash

card or *anking card or they use the name that their *ank credit union orregiona$ net,ork has gi+en to the card.

?hen regiona$ TM net,orks ,ere created they $inked together the TMs of

different institutions and offered consumers access to their money in other

neigh*orhoods and near*y cities to,ns and states. ( $ist of many TM

net,orks names and ,here they o%erate a%%ears near the end of this *rochure.#t the same time t,o nationa$ net,orks !Cirrus and %$us ! emerged e-%anding

TM card access to cash first nation,ide then around the ,or$d. Current$y

these are the on$y t,o *rands that offer a fu$$ range of TM ser+ices ,or$d,ide.

TM cards %ro+ide a con+enient ,ay of getting cash making de%osits and

transfers and +erifying account *a$ances. It is a$so easy to te$$ ,here you can use

the card *y sim%$y matching the $ogos on your TM card ,ith those dis%$ayed

on the TM itse$f.

"2 THE NE@T STEP PAYING 'ITH ATM CAR!S#

More recent$y many TM cards ha+e *een enhanced so that you can sho% ,ith

the cards at merchants that sign u% ,ith the same net,orks that gi+e the cards

1

7/25/2019 Gauri

42/61

,ide access to TMs. ( $ist of many of these sho%%ing net,orks a$so a%%ears

near the end of this *rochure.# Current$y there is on$y one internationa$ ser+ice

ca$$ed MaestroN that $ets card ,ork at %artici%ating merchants *oth in the Anited

States and in more than 0 countries.

rocery stores and gas stations ,ere among the first retai$ers in the Anited States

to insta$$ the sma$$ num*er %ads a$so ca$$ed 'I7 %ads that you may ha+e noticed

at the checkout counter or on the gas %um%. It is these de+ices that make

sho%%ing ,ith many TM cards %ossi*$e.

" THE LATEST NE'S SHOPPING 'HEREVER SOME MAJOR

CAR! BRAN!S ARE ACCEPTE!#

nother TM card ser+ice makes TM cards more usefu$ *y great$y e-%anding

the num*er of retai$ $ocations that acce%t the cards for %ayment. TM cards ,ith

the $ogo of one of t,o of the ma&or card *rands 8 MasterCard or Visa! can *eused to make %urchases any,here these cards are acce%ted. Today these kinds of

cards are acce%ted at some minion %$aces in the Anited States and 3 mi$$ion

more ,or$d,ide. Current$y these are the on$y t,o ma&or card *rands that offer

this ser+ice.

1

7/25/2019 Gauri

43/61

" LIMITATIONS OF ATM CAR!

YOU CAN ONLY SPEN! 'HAT YOU HAVE#?hen you use your TMcard ,hether to ,ithdra, cash or make %urchases you are using your o,n

money that is on de%osit at your *ank or credit union. 7atura$$y you can on$y

use as much money as you ha+e a+ai$a*$e. If you ha+e an o+erdraft $ine of credit

attached to your account and your %urchase ,ith the card e-ceeds the amount

a+ai$a*$e on de%osit your *ank or credit union ,i$$ charge interest on the

amount you *orro, from your o+erdraft

THERE MAY BE !AILY SPEN!ING & 'ITH!RA'AL LIMITS# Many

*anks and credit unions set dai$y $imits on TM %urchases and cash

,ithdra,a$s as a deterrent to the use of sto$en or fraudu$ent cards. 9ften these

t,o $imits are different and each may +ary ,ide$y from a fe, hundred do$$ars a

day to the entire amount a+ai$a*$e in your account. Lou shou$d ask your *ank or

credit union ,hether your TM card ,i$$ ha+e dai$y ,ithdra,a$ and s%ending

$imits and if so ,hat they ,i$$ *e.

1

7/25/2019 Gauri

44/61

?hi$e $imits of this kind may seem $ike an incon+enience they are

there to safeguard you and your money from unauthori@ed use of your account.

They can a$so ser+e to go+ern your dai$y s%ending he$%ing you to *e more

disci%$ined in managing your money and your s%ending ha*its.

RECOR! KEEPING REUIREMENTS#

TM cards make it %ossi*$e to o+erdraft your *ank accounts so they re=uire that

you kee% carefu$ record of your s%ending. ?ith an TM card it is +ita$ to kno,

,hat your checking account *a$ance is at a$$ times. The o+erdraft fees associated

,ith *ank accounts are high enough that the conse=uences of o+erdrafting e+en

*y a sma$$ amount are =uite serious.

HI!!EN FEES#

:idden fees seen to *e $urking around e+ery corner of the financia$ ,or$d. If you

are not using an TM that is affi$$ated ,ith your *ank or credit union then you

,i$$ $ike$y ha+e to %ay a fee. $though many *anks stri+e to ha+e con+enient$y

$ocated TM machines. Asing any TM machine not associated ,ith your *ank

can de%$ete your *ank account *a$ance.

LOST OR STOLEN CAR!S#

$though there are %rotections out there for identity theft +ictims ,hen an TM

card is $ost or sto$en it can s%e$$ disaster for the card o,ner. TM card fe$$ into the

,rong hands and *e used to ro* your account or make %urchases ,ithout your

kno,$edge. the if cou$d use your TM card as a Credit card *y forging your

signature or on$ine %urchases sim%$y *y kno,ing your card num*er and e-%iration

date. Bank do not offer the same %rotections on TM cards as Credit card so check

your financia$ institution for its %o$icy on unauthori@ed transactions.

EASE OF OVERSPEN!ING#

?hi$e TM cards make sho%%ing sim%$e *y *oi$ing the %rocess do,n to the

sim%$e s,i%e of a card they a$so %romote o+ers%ending. ?hen you sho% ,ith

cash you kno, instant$y ,here you stand financia$$y and ho, much money

1

7/25/2019 Gauri

45/61

remains ,ith a de*t or TM card it *ecomes difficu$t to monitor ho, much is

*eing s%ent and ho, much money is $eft unti$ the dreaded card dec$ine or you

are hit ,ith an o+erdraft charge.

"5 A!VANTAGES OF ATM CAR!

USING YOUR ATM CAR! TO SHOP MATCHING THE LOGOS#

If you ha+e the $ogo of one of these card *rands on your TM card and ,ant

to use it for sho%%ing your TM card *asica$$y ,orks $ike a check. This kind

of card is often ca$$ed a money card cash and check card check card or de*it

card or it can ha+e a s%ecia$ name gi+en to it *y your *ank or credit union.

Eegard$ess of its name this kind of card is sti$$ a$so your TM card.

Ty%ica$$y this kind of card does not re=uire the use of a 'I7 to make a

%urchase. Lou may a$ready carry one of these cards.

7/25/2019 Gauri

46/61

store acce%ts your TM card. 4e%ending on ,hich $ogos you find on your

card and ,hether the store has insta$$ed 'I7 %ads your %urchases can *e

hand$ed in your 'I7 &ust as you ,ou$d ,ith a credit card.

MAKING A PURCHASE#

s say you ha+e %$anned to *uy a desk $am%. Lou need a$$ your cash for

other things and don>t ha+e your check*ook ,ith you. t the entrance to the

store you notice an TM net,ork $ogo that matches the $ogo on you card. Lou

decide to use your TM card to %ay.?hen you %resent the $am% to the cashier you ,i$$ *e asked ho, you ,ou$d

$ike to %ay for the %urchase. Lou offer your TM card. The cashier ,i$$ confirmthat your card is acce%ted *y the store and if it is the fo$$o,ing ,i$$ occurF

1. Lou ,i$$ *e asked to s$ide your card through a dot that reads the

information contained in the magnetic stri%e on the *ack of your card.2. The cashier ,i$$ then enter the amount of the %urchase.. Lou ,i$$ %unch in your 'I7 or secret code.. The cashier ,i$$ %ress a key that initiates an automatic %hone ca$$ to your

*ank or credit union. This confirmed your *ank or credit union

automatica$$y deducts the %urchase amount from your account &ust $ike a

check. Lou ,i$$ recei+e a recei%t of the transaction if you ,ant one ,hen

the sa$e is com%$eted. Make sure you record and su*tract this amount from

your account immediate$y.

AN ATM CAR! 'ILL BE ACCEPTE! FAR MORE REA!ILY THAN

AN OUT-OF-STATE CHECK#

?hen you use an TM card to make %urchases its easy to te$$ ,here it is

acce%ted &ust *y matching the $ogos on your card ,ith those at stores that

acce%ted the cards. nd the num*er of $ocations that acce%t TM cards is

constant$y e-%anding ena*$ing you to sto% in more and more %$aces ,ithout

cash and che=ue.

SMARTER ABOUT ATM CAR!S#

s you read this *rochure you>$$ gain a *etter understanding of ho, to take

ad+antage of the con+eniences and features of sho%%ing ,ith your TM

1

7/25/2019 Gauri

47/61

card. nd you>$$ find the information you need to use the ne, ser+ice

,ise$y. If you ha+e one of the more than 200 minion TM cards in

circu$ation today in the Anited States yo0u may ,ant to take it out of your

,a$$et and refer to it as you read a$ong.

USING AN ATM CAR! CAN GIVE YOU THE TOOLS TO BE A

SMARTER MONEY MANAGER#

$$ TM card %urchases and transactions a%%ear as $ine items on the

month$y account statement you recei+e from your *ank or credit union.

Lou>$$ find the date of %urchases the transaction tota$ and the merchant>s

name. ?hen com*ined ,ith the recei%t that accom%anies each %urchase

these c$ear and com%$ete records make it easier to track your s%ending than

,hen you use cash a$one.

SMART MONEY MANAGEMENT HABITS#

Lour TM cards can *e a usefu$ too$ in he$%ing you de+e$o% good money

management ha*its if you fo$$o, these fi+e sim%$e ste%sF;sta*$ished a month$y *udget.1. Stick to your s%ending $imits and track your e-%enses routine$y and

carefu$$y.2. Sa+e your sa$es and TM recei%ts and immediate! deduct %urchases and

other transactions from your che=ue*ook or your account register. Be sure

to note any fees.. 'rom%t$y *a$ance your che=ue*ook against your month$y account

statement ,hich $ists a$$ of your %urchases and fees.. Ase your month$y itemi@ed statement as a systematic ,ay to manage

your s%ending ha*its and determine ,hether your *udget is rea$istic.

ATM CAR! PURCHASES CAN OFFER CONVENIENCE 'ITHOUT

INTEREST CHARGES#

If you use your TM card to sho% you can get a$$ the con+enience of

using a card for %urchases *ut ,ithout *eing charged interest. :o,e+er if

1

7/25/2019 Gauri

48/61

you ha+e an TM card that>s attached ton a checking account ,ith an

o+erdraft $ine of credit and you o+erdra, your account using the card

your *ank or credit union ,i$$ charge interest on the amount you

o+erdra, &ust as they ,ou$d ,ith a check. If your o+erdraft %rotection is

%ro+ided *y a $ink to your sa+ings or other account you may not incur

interest charges. Check ,ith your *ank or credit union.

'HETHER YOU USE YOUR PIN OR SIGN A SALES SLIP? YOURE

ASSURE! CONFI!ENTIALITY#

The on$y information %ro+ided to the store *y your *ank or credit union

,hen you make a %urchase ,ith your TM card is ,hether or not the

transaction is a%%ro+ed and the amount of the %urchase. The store does not

ha+e access to your account information address or te$e%hone num*er or

any other information that may *e %rinted on your check.

'HEN A MAJOR CRE!IT CAR! LOGO IS ON YOUR ATM CAR!#

If you ha+e an TM card that a$so has on it one of t,o of the ma&or credit

card $ogos mentioned %re+ious$y your %urchase ,i$$ *e hand$ed as if you

,ere using a credit card e-ce%t for three im%ortant differencesFI. 5irst the %urchase amount ,i$$ *e deducted automatica$$y from

your account 8 $ike ,hen you ,rite a check 8 rather than *eing

*i$$ed to you at the of the month.II. Second$y ty%ica$$y you>$$ %ay not interest charges since you>re

using your o,n money on de%osit not *orro,ing it. (:o,e+er

there may *e other fees associated ,ith using this card an issue

addressed $ater in this *rochure.#III. Third you ,i$$ usua$$y sign for the %urchase instead of %unching in

your 'I7. :o,e+er since this is your TM card if a store has

insta$$ed 'I7 %ads to acce%t your 'I7 and it acce%ts one of the

other $ogos on your card the store c$erk may ask to use your 'I7

instead of signing.

ATM CAR!S CAN GIVE YOU MORE CONTROL IF USE! 'ISELY#

1

7/25/2019 Gauri

49/61

?ith an TM card and a 'I7 8 or %ersona$ identification num*er 8 you can

+irtua$$y set your o,n *ranch hours de%ositing and ,ithdra,ing money

from your accounts ,hene+er you ,ish at your *ank or credit union. ?hat>s

more TM cards a$ready gi+e you access to your money at TMs $ocated not

on$y at a$$ of your *ank>s $ocations *ut a$so at other *anks and in stores

air%orts office *ui$dings and street corners across the Anited States and

,or$d,ide.

YOUR ATM CAR! IS BECOMING EVEN MORE USEFUL#

But ,ide access to TMs is &ust the *eginning. Techno$ogy is ena*$ing

*anks and credit unions to introduced ne, ser+ices that a$$o, you to %ay for

things *y making your TM card ,ork $ike a check. This $atest

im%ro+ement can offer con+eniences and money management *enefits o+er

cash and checks.

SO KEEP TRACK OF YOUR SPEN!ING#

$,ays make sure to kee% your recei%ts and record your %urchases in your

check*ook immediate$y to %re+ent o+erdra,ing your account. It>s im%ortant

to remem*er that regard$ess of ,hether you see your 'I7 or sign your

name a$$ of your ,ithdra,a$s and %urchases ,i$$ *e automatica$$y deducted

from your account.

C:'. S5;TL 74 S;CAEITL 95 TM

1

7/25/2019 Gauri

50/61

5"1 HO' TO GET A BASIC ATM CAR! & ONE YOU CAN USE TO

SHOP

IF ITS NOT OFFERE! AUTOMATICALLY? YOU CAN ASK ABOUT IT#

Most *anks and credit unions across the country offer TM cards. They are

usua$$y connected to a checking or share draft account. ?hen you o%en an

account you may automatica$$y *e gi+en an TM card. But if you ha+en>t *een

offered a card you can ask for one.

1

7/25/2019 Gauri

51/61

Lou may a$so ,ant to ask a*out any additiona$ ser+ices a+ai$a*$e on the card.

5or e-am%$e most TM cards can *e used for cash ,ithdra,a$s and other

transactions at TMs in the Anited States and around the ,or$d. Lour *ank or

credit union may offer ,ith your account the additiona$ ser+ice that a$$o,s you

to see your TM card to make %urchases *y using your 'I7 or signing a recei%t.

5"2 YOU MAY NEE! TO APPLY FOR SOME ATM CAR!S#

In the case of an TM card ,ith a credit card $ogo on it your a*i$ity to o*tain

this card ,i$$ de%end on the %ractices of the indi+idua$ *ank or credit union.

The $ist *e$o, contains the kinds of things a *ank or credit union considers to

determine ,hether you =ua$ify for this kind of ser+ice. Lou may *e re=uired to

%ro+ide additiona$ information on an a%%$ication and undergo a credit check.

The $ength of your re$ationshi% ,ith the *ank or credit union

The a+erage *a$ance and status of your account

The num*er of times %er year if any you o+erdra, your account

The num*er of *anking %roducts and ser+ices you use

Lour credit history

5" COSTS INVOLVE! IN USING ATM CAR!S

The use of TM cards natura$$y in+o$+es costs to %ro+ide the ser+ices. s a

resu$t there may *e fees associated ,ith your use of the card. These +ary

de%ending on your re$ationshi% ,ith the institution and ,hether you are

,ithdra,ing cash or making %urchases.

If a fee is charged at a$$ it can +ary ,ide$y. 5or e-am%$e you cou$d *e charged a

fe, cents such as a dime e+ery time you use the card or you cou$d *e charged a

f$at month$y fee such as one do$$ar %er month or a com*ination of such fees. In

some cases fees are ,ai+ed on the amount you kee% on de%osit at your *ank or

1

7/25/2019 Gauri

52/61

credit union. But kee% in mind that fees can *e higher or $o,er than those cited

here. Check ,ith your *ank or credit union.

5" FEES MUST BE !ISCLOSE! TO YOU#

$ong ,ith kno,ing your a+ai$a*$e *a$ance you shou$d *e a,are of any charges

for using the card. 5ees are esta*$ished *and charged *y the *anks and credit

unions that issue the TM cards. If a fee is charged your *ank or credit union

must fi$$y detai$ these fees ,hen get your card. ;+ery time a fee is charged *y

the *ank or credit union issuing the card the fee$ ,ith a%%ear on your month$y

statement.

?hen an TM card is used to make %urchases a retai$er may add a free to your

%urchase tota$. If this ha%%ens the store is re=uired *y $a, to disc$ose this to you

in a dis%$ay at the checkout counter. In this case the fee is added to your

%urchase amount not $isted se%arate$y on your statement.

5"5 UESTIONS TO ASK 'HEN YOU SIGN UP FOR A CAR!#

Before you use your TM card to ,ithdra, cash or sho% you shou$d ask your

*ank or credit union a*out the costs associated ,ith o,nershi% and use of the

card. :ere are some =uestions you might askF

?hat are the month$y or annua$ fees for this cardP

?hat are the %er use fees ,hen using this *ank>s or other *anks or credit

unions TMsP

:o, can I a+oid any of these feesP

5" SAFEGUAR! THAT PROTECT YOUR CAR! AN! ITS USE

1

7/25/2019 Gauri

53/61

T,o features can make using TM cards safer than cash and checks.

5irst their use is co+ered *y federa$ regu$ations that %rotect *oth consumers and

the institutions that issue the cards.

Second techno$ogy %rotects the information a*out your account.

It>s smart to *e a,are of these regu$ations and %rotections. :ere a *rief summary

of the safeguards that come ,ith your TM card and ,hat you must do to take

ad+antage of them.

5" YOURE PROTECTE! IF YOUR CAR! IS LOST OR STOLEN

AN! IF SOMEONE USES YOUR CAR! FRA!ULENT"

If you re%ort a $ost or sto$en TM card ,ithin t,o *usiness days of disco+ering

the $oss or theft and re%ort immediate$y any unauthori@ed uses of your TM

card that you find on your month$y statement your $ia*i$ity is $imited *y federa$

regu$ations to Q0. If you do not re%ort the $oss or theft ,ithin t,o days you

cou$d *e res%onsi*$e for u% toQ00.

If you sus%ect that your TM card has *een used fraudu$ent$y you must re%ort it

to your *ank or credit union ,ithin "0 days of recei+ing the statement on ,hich

the =uestiona*$e acti+ity a%%ears. If you don>t act %rom%t$y you cou$d *e $ia*$e

for the fu$$ amount that the unauthori@ed user ,as a*$e to ,ithdra,.

5" YOURE PROTECTE! FROM BOOKKEEPING ERRORS#

5edera$ regu$ations a$so %rotect you against errors that may occur in your *ank

account during or as the resu$t of an e$ectronic transfer of funds. Such errors

cou$d inc$udeF

9mission of a transaction on your statement. 5or e-am%$e a de%osit you

make at an TM does not a%%ear on your ne-t statement.

1

7/25/2019 Gauri

54/61

Incorrect amount deducted from your account. 5or e-am%$e you

disco+er that a Q1.2 %urchase that you made $ast month your TM card

a%%ears on your TM card a%%ears on your month$y statement as Q12.0.

Bookkee%ing error. Lou %ay for your Q" grocery order ,ith your TM

card and find that the tota$ amount has *een deducted from your account

t,ice.

Eecei%t of incorrect amount. Lou re=uest Q100 from your checking

account at an TM *ut recei+e on$y Q30.

If you sus%ect that a mistake has *een made in your account immediate$y

ca$$ the *ank or credit union ,here you ha+e the account. Lou may *e

asked to fo$$o, u% your %hone ca$$ ,ith a ,ritten re%ort of the sus%ect

error.

1

7/25/2019 Gauri

55/61

CHP"" S'OT ANALYSIS

The most %o%u$ar techni=ue for ana$y@ing the strategic %osition of ac TM

*usiness unit and its en+ironment is done *y a study of S?9T 7

7/25/2019 Gauri

56/61

THE S'OT MATRI@

INTERNAL

STE;7T: ?;7;SS

1Strong *rand e=uity 'oor re%utation in rura$ areas

2;-tensi+e distri*ution Su%%$y chain not e+o$+ed

Strong research and de+e$o%ment

*ase7o inno+ati+e changes in TM

5irst mo+er ad+antage

7/25/2019 Gauri

57/61

CHP"" BANKERS VIE' ON ATM

"1 ICICI BANK

Information sought from Mr. Sachin Oadha+

1" M;7$ $6.69 8$3% , ATM%If the TM card is missed and the cardho$der ha+e ,ritten the code on the

%ouch then the %erson ,ho gets it can misuse it. It>s a kind of fraud as the

%erson can take out the money from the internet. The cardho$der must

inform the %o$ice and must $odge an 5IE.2" H7 7.9,7 78 ATM% $6 6.,6

It is decided on the *asis of the customer *ase. It is decided *y the

management team.. !7 73 /$7D,6 ATM %$,: 8.,,9

Les they do %ro+ide TM sharing faci$ity. They %ro+ide faci$ities to the

customers of :45C Bank 4;7 Bank etc.. ATM %6$D,.6 .$:6%

They charge 2 Es. from their customers as ser+ice charges.5" CCTV .>6$% , ATM%

Les they ha+e fitted CCTV cameras in their TM centers.". H7 .% ,% 76 , ATM >.,6%

it consists of sockets of +arious denominations $oading and un$oading

takes %$ace from *ack office and ha+e some s%ecific %rogramming for it

they ha+e in*ui$t %rograms.

"2 !HANLA@MI BANK

Information sought from Mr. *du$ Eahman

1

7/25/2019 Gauri

58/61

1" M;7$ $6.69 8$3% , ATM%

7o any cases of frauds u%ti$ no, took %$ace.2" H7 7.9,7 78 ATM% $6 6.,6

It is decided on the *asis of the customer *ase. It is decided *y the

management team.. !7 73 /$7D,6 ATM %$,: 8.,,9

Les they do %ro+ide TM sharing faci$ity.. ATM %6$D,.6 .$:6%

They not charge anything from their customers as ser+ice charges. They

%ro+ide this faci$ity free of cost.5" CCTV .>6$% , ATM%

Les they ha+e fitted CCTV cameras in their TM centers.

". H7 .% ,% 76 , ATM >.,6%They a%%oint the CMS (Cash Management Ser+ice# ,ho $oads the cash in

the TM machines.. O 9 96.77: 76% 96 ATM 7$4%

It does ,orks through the TM net,orks such as ;uronet. They usua$$y

,ork through the VIS and MST;ECE4.

" A@IS BANK

Information sought from Mr. 4arshak shah

1" M;7$ $6.69 8$3% , ATM%

7o any cases of frauds u%ti$ no, took %$ace.2" H7 7.9,7 78 ATM% $6 6.,6

It is decided on the *asis of the customer *ase. It is decided *y the

management team.. !7 73 /$7D,6 ATM %$,: 8.,,9Les they do %ro+ide TM sharing faci$ity. They %ro+ide faci$ities to a$$ the

*anks e-ce%t the co!o%erati+e *anks.. ATM %6$D,.6 .$:6%

They do not charge anything from their customers as ser+ice charges.

They ha+e card issuing charges as 10 Es. that is maintenance fees.5" CCTV .>6$% , ATM%

Les they ha+e in*ui$t CCTV cameras in their TM centers.". H7 .% ,% 76 , ATM >.,6%

1

7/25/2019 Gauri

59/61

They a%%oint the Cash Management ser+ice (CMS# ,ho $oad 20 $akhs on

dai$y *asis in their TM machines.. O 9 96.77: 76% 96 ATM 7$4%

It does ,orks on the di*o$d techno$ogy. The t,o ma&or TM net,orks are

VIS and MST;ECE4

S3>>$

9ne of the im%ortant ser+ices %ro+ided *y the *anks today is of TM

To *rief$y summari@e the %rocess an automatic te$$er machine or TM a$$o,s a

*ank customer to conduct their *anking transactions from a$most e+ery otherTM machine in the ,or$d. In the introductory stages of the TM 4on ?et@e$

in+ented the first successfu$ and modern TM in the AS. :o,e+er he ,as not

the first in+entor to create an TM. In 133

7/25/2019 Gauri

60/61

'eo%$e ,ant the TM centers to *e +ery c$ose to their houses or %$ace of ,ork.

'eo%$e ,ant that they shou$d not *e made to ,ait in =ueues in front of TM

centers.

If %ossi*$e the *anks shou$d im%ro+e the soft,are they use and reduce the time

re=uired *y the customers.

TM centers do not %ro+ide additiona$ ser+ices $ike cash de%osits che=uesde%osits *i$$ %ayments etc at a$$ its centers ,hich many %eo%$e ,ant *ut they

don>t get it and $eads to their dissatisfaction and ,here+er it is a+ai$a*$e it is

charged.

I ha+e a$so found in this sur+ey that many of the res%ondents fe$t that they ,ere

fee$ing secured using the TM card ser+ices and this has $ed to increased

satisfaction $e+e$ of these res%ondents ,hich is a good sign.

I a$so found from this sur+ey that the a$most 06 %eo%$e are satisfied ,ith the

num*er and $ocation of the TM centers. But they sti$$ insisted that the num*er

shou$d *e increased to gi+e enhanced ser+ice and satisfaction to its customers.

'eo%$e ,ere ha%%y to say that the TM centers %ro+ides the currency in the

denomination they ,ant and this ,as as good as dea$ing ,ith the cashier of the

*ank ,here you can te$$ him ,hich denomination you ,ant.

nother good finding from this sur+ey ,as that the TM centers of *ank rare$y

run out of cash e+en though it is one of the $argest used TM centers. *out 36

of the res%ondents said that it ne+er runs out of cash.

1

7/25/2019 Gauri

61/61

RECOMMEN!ATIONS

The findings and the conc$usions re+ea$ that there is a $ot of changes ,hich can

*e *rought a*out to im%ro+e the %erce%tion and satisfaction of the customers

to,ards *anks TM centers.

I recommend that

Bank shou$d increase the num*er of TM centers and at strategic %ositions.

Soft,are used *y the *ank shou$d *e u%dated and fast so that %eo%$e are not

made to ,ait in the =ueue.

Bank can *ring a$$ its ser+ices on the TM machines.

5aci$ities $ike cash de%osit shou$d a$so start at the TM centers.

To increase the customer *ase and the customer satisfaction the TM faci$ity

shou$d *e made as secured and safe as %ossi*$e. ICICI TM is one of the safest

*ut sti$$ there is sco%e for im%ro+ement.