Gaylord Palms Resort & Convention Center 6000 West Osceola ... Booklet.pdf · Learn some of the...

2017 Florida Regional Chapter Fall Conference

October 15-16, 2017 Gaylord Palms Resort & Convention Center 6000 West Osceola Parkway Kissimmee, FL 34746 407.586.0000

2017 FLORIDA REGIONAL CHAPTER FALL CONFERENCE

October 16, 2017

Good morning and welcome to the 2017 Insurance Accounting & Systems Association (IASA) Florida Chapter Regional Fall Conference!

We are pleased to present this year’s Fall Conference and are confident that you will enjoy the program as well as the accommodations here at the Gaylord Palms Resort & Convention Center in Kissimmee, Florida.

As always, the conference has been designed to provide you with valuable, timely information on issues facing insurance companies and the insurance industry. Many of the programs are geared toward the accounting and systems aspects of insurance industry issues. We hope that you will enjoy meeting and speaking with the many exhibitors who have helped keep the cost of this conference low. Please stop by and visit their booths which will provide you the chance to encounter new products, services, and opportunities available to meet your continuing needs.

In addition, we ask for your active participation in all the sessions. Your involvement will help to improve the conference for all attendees. As a true volunteer organization, the IASA thrives only with the interest and participation of its membership and supporters. The IASA continues a constant recruitment of volunteers who are excited about becoming more personally involved with the insurance industry through this fine organization. If you are interested in taking a more active role in IASA on a local chapter level or on the international level, please do not hesitate to approach any current chapter board member or the IASA international office at www.iasa.org. We have tried to incorporate your comments and suggestions every year to make a more successful conference. Your candid evaluations are of vital importance to the continuous improvement in value that the IASA can bring to you and your companies. Feel free to direct any additional comments to one of the chapter board members listed in the enclosed conference brochure. We are eager to discuss any suggestions to make the conference more informative and enjoyable for you.

Thank you for your participation this year and please enjoy the conference!

All the best,

Chapter Officers from South Florida, Sunshine, and Tampa Bay


AGENDA

DATE/TIME EVENT SUNDAY

6:00pm - 7:00pm Networking Reception – Orange Blossom Room MONDAY

7:00am - 8:00am Registration & Breakfast

7:50am – 8:00am One Minute Vendor Intros

8:00am – 8:15am Welcome, Vendor Acknowledgement, IASA National Representative 8:15am – 9:30am Session 101: AOB (Session Leader: Chris Chandler; Speakers: Scott Johnson, Ashley

Kalifeh, Anne Kevlin) 9:30am – 10:30am Session 201: Reinsurance Update (Session Leader: Bob Ingham; Speaker: Parr Schoolman)

10:30am – 10:45am -------Break-------

10:45am – 11:55am Session 301: Special Investigative Unit War Stories (Session Leader: Chris Chandler; Introduction: Ann Wiesler; Speakers:

Tricia Donaven, Virginia Austin) 11:55am – 12:00pm Full Conference Exhibitor Presentation

12:00pm – 12:45pm -------Lunch------- Palm Beach Room

12:45pm – 1:45pm Session 401: Cyber Security

(Session Leader: Victor Mendes; Introduction: Rod Travers; Speaker: Serge Jorgensen)

1:45pm – 2:45pm Session 501: Legislative Update (Session Leader: Brandon Driscoll; Speaker: Rich Fidei) 2:45pm – 3:00pm -------Break-------

3:00pm – 4:00pm Session 601: NAIC Update (Session Leader: David Morales; Speaker: Connie Jasper Woodroof)

4:00pm – 4:15pm Closing Remarks/Door Prizes (Session Leader: Rachel Perlmutter)

All sessions will be in the Orange Blossom Room.


SESSION INFORMATION Session 101 – AOB Assignment of Benefits is arguably one of the largest issues facing property and casualty carriers in 2017. In this session, attendees will learn what are AOB claims, why AOB is primarily an issue in Florida and not other states, how AOB claims have become exasperated through the litigation process, and hear some stories of insured who have abused the process.

Learning objectives: Understand what Assignment of Benefits (AOB) claims are and why an issue in the state of Florida Learn some of the analytics surrounding AOB litigation Understand some of the abusers of AOB claims in the state of Florida

Scott Johnson, AAI, CAE, President, Johnson Strategies, LLC

After graduating from Stetson University, Scott worked at Florida's Department of Insurance later joining the Florida Association of Insurance Agents (FAIA) where he remained for 37 years. He ultimately became Executive Vice President in charge of public and legislative affairs and left to form Johnson Strategies, LLC, a consulting firm, in 2011. He now writes a blog largely regarded as the most authoritative and widely accessed source on matters relating to Assignment of Benefits.

Scott speaks widely on timely insurance issues and has published hundreds of articles dealing with legislative and regulatory matters. He’s drafted dozens of white papers on various P&C issues and, over the course of his 40+ year career, has seen numerous original concepts incorporated into Florida’s insurance code. Scott has also published four books, three of which deal with insurance. They are- From Cartels To Competition, Platforms of Success, and Fact and Fallacy and are available on Amazon.com

Scott has served on various public boards and committees and presently serves on the board of governors of the Florida Auto Joint Underwriting Association. He’s a past president of the Florida Society of Association Executives and the youngest Floridian to receive the designation of Certified Association Executive (CAE). Scott was Association Executive of the Year in 1995 and is a charter member of the Accredited Adviser in Insurance (AAI) designation.

Ashley Kalifeh, Esq, Capital City Consulting

Ashley Kalifeh is a lobbyist with Capital City Consulting, a full-service government affairs firm in Tallahassee, Florida. Prior to joining Capital City in 2013, she served as Deputy Chief Financial Officer overseeing the Department of Financial Services’ legislative and cabinet affairs offices, as well as policy research and development. Ashley is a Vanderbilt undergrad and FSU Law grad, and was in private practice before joining DFS. She now lobbies for a variety of insurance and other interests, and has authored two papers on the Assignment of Benefits issue for the Florida Justice Reform Institute.

Anne Kevlin, VP of Litigation, American Integrity Insurance Group Anne Kevlin has more than 25 years of insurance litigation and regulatory experience, attained through private law practice as well as in-house roles with insurance entities. Anne began her law career in Florida, defending workers' compensation insurance matters. She later held in-house litigation roles in Minneapolis with SFM and The Hartford, followed by litigation management and regulatory compliance roles with The Hartford and First State Management Group in Boston, and Beazley, a global Lloyd's managing agent.


At American Integrity, Anne oversees a legal department and outside panel counsel who handle more than 1,600 property claims litigated matters, and she performs a wide variety of claim/legal/regulatory functions within Florida's challenging insurance environment. Anne obtained her law degree from the University of Iowa, and her master's in management from Harvard's Extension School. She has also completed her CII Award in London Market certificate.

Scott Johnson, AAI, CAE, President Johnson Strategies, LLC.

[email protected]

Ashley Kalifeh, Esq, Consultant Capital City Consulting

[email protected]

Anne Kevlin, VP of Litigation American Integrity Insurance

[email protected]

Chairperson: Chris Chandler


Session 201 – Reinsurance Update Reinsurance is a critical foundation to the successful capitalization of the Florida property insurance market. Understanding the reinsurance market’s view of risk and underlying capacity, including how different that may be from alternative sources of capital can help explain the trends we have been seeing in the appetite for Florida exposure. In this session we will provide context for the size of the Florida market exposure, an overview or the recent trends in reinsurance aggregate capacity, including the growing use of capital market capacity, as well as a timely update on the recent catastrophic loss activity. Learning objectives:

Develop an understanding of the size of the Florida insurance market and catastrophe loss exposure relative to the rest of the world.

An overview of the underlying trends in insurance capacity An introduction to how reinsurance capacity is being linked to reinsurance and primary insurance property

insurance prices Parr Schoolman, Senior Managing Director, Aon Benfield Analytics

Parr Schoolman is a Senior Managing Director and leads Aon Benfield’s Global Risk and Capital Strategy team. This team specializes in assisting clients in the cost/benefit analysis of their reinsurance placement, as well as with enterprise risk management issues surrounding economic capital modeling, the linking of cost of capital and cost of reinsurance with insurance product pricing, ORSA, and rating agency constraints.

Before joining Aon in 2005, Schoolman held positions in personal lines underwriting, commercial lines pricing, reinsurance treaty pricing, and consulting/audit support at Liberty Mutual, John Deere Insurance, CNA Re, and Ernst & Young, respectively.

Parr Schoolman, Senior Managing Director Aon Benfield

[email protected]

Chairperson: Bob Ingham


Session 301 – Special Investigative Unit War Stories Carriers are investing heavily into Special Investigation Unit (SIU) to combat the ever changing nature of insurance fraud. Attendees for this session will hear directly from SIU Managers for a Property and Casualty carrier and Workers Compensation carrier what a SIU department does, some of their tools to combat fraud, and, of course, examples of fraud that have been attempted, but thwarted by the SIU Department. Learning objectives:

Understand the tasks and duties of the Special Investigation Unit (SIU) of an insurance carrier. Learn about some of fraud trends in Property and Casualty (P&C) and Workers Compensation Insurance Listen to some real-live example stories of actual fraud that occurred in the P&C and Workers Compensation

Insurance lines of businesses Tricia Donaven, SIU Manager, Contego Services Group

Mrs. Donaven is the SIU Manager for Guarantee Insurance Company, Patriot National Insurance Company and Contego Services Group. Mrs. Donaven began her career working for the State of Florida Department of Financial Services, Insurance Fraud Division as a Crime Intelligence Analyst. Since April 2008, Mrs. Donaven has conducted fraud file reviews of suspicious claims and works with law enforcement in 42 states to move forward with prosecution. Mrs. Donaven received her Bachelor’s degree with honors in Criminal Justice from Florida State University in 2005 and her Master’s Degree in Criminology from UCF. Virginia Austin, SIU Manager, Florida Peninsula Insurance Company

Virginia Austin is an insurance professional who is responsible for establishing and managing the Special Investigation Unit at Florida Peninsula Insurance Company in South Florida. Her primary role is to detect, deter and investigate suspicious claims presented to the insurer. In this capacity, she is responsible for training the entire staff and field team. She ensures that all investigations are conducted in accordance with Florida Statutes.

Austin’s work experience includes employment with the State of Florida Department of Financial. In this non-sworn regulatory position, she received extensive investigative training, and worked very closely with law enforcement and other regulatory entities to assist the constituents of Florida with resolving suspicious insurance transactions. She has 30 years of insurance experience in all areas of insurance and has worked as a claim adjuster for many insurers. She is a licensed All Lines Claims Adjuster, Private Investigator and a Certified Fraud Examiner.

Tricia Donaven, SIU Manager Contego Services Group [email protected]

Virginia Austin, SIU Manager

Florida Peninsula Insurance Company [email protected]

Chairperson: Anne Wiesler


Session 401 – Cyber Security Through a series of war stories and use cases, this session will help attendees better understand an attacker’s goals and tools, identify likely attack targets and determine key defensive measures to implement or assess. Learning objectives:

Understand Cyber-Attacker Objectives Identify Primary Risks Develop Top Tests for Attack Preparedness

Serge Jorgensen, President and Founding Partner, Sylint Group

Serge Jorgensen is the President and a founding partner of the Sylint Group. He provides strategic guidance and active oversight in the areas of computer security, incident response, counter cyber-warfare, eDiscovery, and security architecture. Before co-founding the Sylint Group, Mr. Jorgensen was Vice President of LoCast Corporation, where he directed the development and subsequent patent of HIPAA-compliant patient location and status-tracking technologies. Mr. Jorgensen is a nationally recognized speaker on cyber security, actively participating in the Sedona Conference, American Bar Association, and RSA Conference. He has directed the development of several leading-edge security applications, provided response and remediation guidance to multi-billion dollar international espionage and cyber-security attacks, and directed, tasked and managed multi-million dollar litigation, forensic and electronic discovery efforts.

Serge Jorgensen, President and Founding Partner Sylint Group

[email protected]

Chairperson: Rod Travers


Session 501 – Legislative Update This session will focus on the Florida legislative, regulatory, and overall market environment. Rich Fidei of Greenberg Traurig, P.A. will cover some of the key issues currently facing the life, health, and P&C markets in Florida, such as assignment of benefits, workers compensation issues, catastrophe response, HMO assessments, and other Florida insurance issues. The Legislature’s priorities for the 2018 Legislative Session will be discussed, as well as the status of Citizens Property Insurance Corporation and the Florida Hurricane Catastrophe Fund in the wake of Hurricane Irma. The reaction of the Florida Office of Insurance Regulation and industry to Hurricane Irma will also be reviewed and evaluated. Learning objectives:

Understand the state of the Florida legislative, regulatory, and market environment generally Identify various Florida legislative initiatives and priorities for the 2018 Legislative Session Understand the Florida Office of Insurance Regulation’s reaction to Hurricane Irma

Richard J. Fidei, Shareholder, Greenberg Taurig

Rich J. Fidei is a shareholder in Greenberg Traurig's Insurance Regulatory and Transactions Practice Group and Government Law & Policy Group in Fort Lauderdale and Tallahassee. Rich focuses his practice on national insurance regulatory, transactional and compliance matters. He represents a wide variety of insurance entities, including insurance companies, health plans, reinsurers, producers, TPA’s and others in connection with any matter that involves a state department of insurance or federal insurance issue.

Rich is experienced in the formation, licensure and capitalization of insurers, business expansion activities, financial and market conduct examinations, reinsurance and alternate risk transfer mechanisms, product filings, NAIC and NCOIL public policy developments, as well asmany other operational and regulatory issues applicable to insurance entities. He has also been involved in numerous merger and acquisition transactions involving insurance groups over many years.

Rich is a member of a variety of insurance-related professional organizations and associations. Since 2010, Rich has served as the National Counsel for the Association of Insurance Compliance Professionals. He also serves as National Counsel for the International Association of Insurance Receivers. Rich serves in leadership roles for several national insurance trade associations and is a frequent national speaker and author on a variety of emerging insurance issues. Rich is Rated “AV” by Martindale-Hubbell and is listed in the Top Lawyers Section of South Florida Legal Guide. He is currently listed among Best's Recommended Insurance Attorneys and in 2016 as a team member in BTI Power Rankings, which ranked Greenberg Traurig among “The 16 Strongest Firms for ‘Go-To-Outside Counsel’ Insurance Work.” Rich is also ranked in Chambers USA Guide and listed in Florida Super Lawyers in 2017.

Richard J. Fidei, Shareholder Greenberg Taurig [email protected]

Chairperson: Brandon Driscoll


Session 601 – NAIC Update Are you thinking about year-end 2017? Has your company encompassed the Risk-Based Capital (RBC) changes? Now is the time to start planning for changes your company needs to make to meet 2017 year-end reporting requirements.

Learning objectives: Attendees will be able to plan for the completion of their 2017 Annual Statement Attendees will obtain an understanding of 2017 RBC changes and goals. Attendees will recognize current NAIC objectives.

Connie Jasper Woodroof, NAIC Liaison, StoneRiver

Connie Jasper Woodroof began her career in the insurance industry in 1984 completing statutory filings for both Life and Property/Casualty companies. Ms. Woodroof spent nine years with the NAIC where she served in various capacities; reviewing of annual statements for quality, testing of RBC formulas and software during formula development, and assisting with the development and teaching of an industry educational series.

Since 2002, she has been the NAIC Liaison for StoneRiver, where she helps both StoneRiver and its clients keep abreast of events at the NAIC. Connie is active on several industry interested parties groups for NAIC issues, serving as a co-chair of the Blanks interested party group.

Connie is a volunteer on the national level for the Insurance Accounting & Systems Association (IASA), currently serves as a member of the Accounting, Risk Management, and Finance (ARF) and eLearning committees, and contributes to the IASA accounting textbooks. Woodroof holds a B.S. in Accounting and a M.A. in General Psychology

Connie Jasper Woodroof, NAIC Liaison StoneRiver

[email protected]

Chairperson: David Morales


We would like to thank……….

Swift Print Communications of St. Louis, LLC St. Louis, MO

…for their additional support to help make this Regional Conference a success - the booklet you are reading was graciously printed and bound by the Swift Print Communications of St. Louis, LLC. www.swiftprint.com


A special Thank You to our Exhibitors and Sponsors for their generous support!

Exhibitors Crowe Horwath LLP

Johnson Lambert LLP

Fiserv

Invoice Cloud, Inc.

Gregory Sharer & Stuart, CPAs

Salient CRGT

Prevail Consulting, Inc.

StoneRiver, Inc.

RR Donnelly

Swift Print Communications

Sponsors Crowe Horwath LLP

Johnson Lambert LLP

Fiserv

Invoice Cloud, Inc.

Financial Software Innovations, Inc.

BDO USA, LLP

Gregory Sharer & Stuart, CPAs

Salient CRGT

NTT Data FA Insurance Systems


South Florida Chapter

President Ernie Saumell BDO USA LLP Miami, FL

Sunshine Chapter

President Jim Murphy Johnson Lambert LLP Jacksonville, FL Chapter Secretary Rachel Perlmutter Audit Senior Manager Johnson Lambert LLP Jacksonville, FL Board Member Don Hansen FHM Insurance Company Jacksonville, FL Board Member Dan Kutzer Southern Oak Insurance Company Ponte Vedra Beach, FL Board Member Andrew J. Woodward Citizens Property Insurance Company Tallahassee, FL

Tampa Bay Chapter

President Robert Ingham Gregory Sharer & Stuart, CPAs St. Petersburg, FL

National Liaison Representative Ann Wiesler Managing Director Cardinal Investment Advisors LLC Clayton, MO

Special thanks to the Task Force to help put on our first regional event!

Task Force Rachel Perlmutter, Johnson Lambert

LLP Chris Chandler, Florida Peninsula

Insurance Company Gemma Halpin-Koch, BDO USA LLP Bob Ingham, Gregory Sharer & Stuart,

CPAs Dave Morales, Prevail Consulting, Inc. Debbie Garay, Blue Cross Blue Shield

of Florida, Inc. Sarah Roggio Horswill, Salient CRGT Brandon Driscoll, Ashmere Insurance

Company Victor Mandes, American Integrity

Insurance group Jim Murphy, Johnson Lambert LLP Ann Wiesler, Cardinal Investment

Advisors LLC Celeska Fredianelli, Aegis Security Nathan Lilley, Swift Print

Communications

IASA Representatives Angie Gurganus Chuck Gunkel Gina Jolly Joe Pomilia Kaitlyn Salguero Margaret McKeon Rod Travers

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The Prevail Reinsurance System is a comprehensive reinsurance solution automating the entire ceded and assumed reinsurance process including contract administration, claims handling, premium processing, cash management, billing and Schedule F. The system integrates with existing policy, claims and financial systems for a seamless transfer of data for ceding calculations. Prevail Consulting Services brings forth a proven track record of providing reliable and innovative technology services to the Insurance Industry since 2000. Prevails consultants have a unique combination of business and technical skills that drive mission critical projects to completion.

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