GBU205 Fundamentals Concepts of OB (F) - LECT 1

8/17/2019 GBU205 Fundamentals Concepts of OB (F) - LECT 1

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YOU ARE WELCOME

GBUS205 MANAGEMENT AND

ORGANIZATIONALBEHAVIOUR

(SECOND SEMESTER 2014/2015)

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COURSE OVERVIEW

Aim/Objectie! "# C"$%!e To provide s!de"s #i$ $e %!"d&'e"&

$eories &"d pr&ies o% '&"&*e'e" &"dOr*&"i+&io"& ,e$&vio!r-

See.s o e!ip s!de"s o !"ders&"d $&$e roe &"d %!"io"s o% '&"&*e'e" &"d

$!'&" e$&viors &re i"e*r&i"* &iviies%or e"s!ri"* or*&"i+&io"& eeive"ess-

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LEARNING OUTCOMEAt t'e e() "# t'e !eme!te%* St$)e(t! +i,, be -b,e t".

de"i%3 re&so"s %or peopes e$&vior & #or.-

rovide 'e&s!res o 'oiv&e e'po3ees o i'prove $eir

per%or'&"e res!i"* i" i"re&sed prod!ivi3-

Apprei&e $eor3 &"d pr&ie o% '&"&*e'e" &"dor*&"i+&io"& e$&vior i" order o eo'e eeive '&"&*ers i"%!!re-

rovide pr&i&e seps o e"s!re i"divid!&s6 *ro!p &"d #$oeor*&"i+&io" #or. o*e$er eeive3 o

&$ieve *o&s o% $eor*&"i+&io"-

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COURSE STRUCTURE9!"d&'e"& Co"ep o% M&"&*e'e" &"d

Or*&"i+&io"& ,e$&vio!r-

U"ders&"di"* &"d M&"&*i"* "divid!&

,e$&vio!rs

:ro!p ,e$&vio!r &"d "erperso"& ";!e"e

Or*&"i+&io"& roessesOr*&"i+&io"& Desi*"6 C$&"*e &"d ""ov&io"

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UNDAMENTAL CONCET OMANAGEMENT AND ORGANIZATIONAL

BEHAVIOUR

Me&"i"* o% M&"&*e'e" &"d Or*&"i+&io"&

,e$&vio!r

Si*"i T$eories

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UNDAMENTAL CONCET O MANAGEMENTAND ORGANIZATIONAL BEHAVIOUR

Appro&$es o $e s!d3 o% M&"&*e'e"&"d Or*&"i+&io"& ,e$&vio!r

Evo!io" o% '&"&*e'e" &"d Or*&"i+&io"&,e$&vio!r

M&"&*e'e" S$oo o% $o!*$s

1- C&ssi& Appro&$

2- ?!'&" Re&io"s Appro&$ 8- Co"e'por&r3 Appro&$ (Moder")

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UNDERSTANDING O INDIVIDUALBEHAVIOUR

"divid!& diere"es"divid!& ,e$&vio!rs i" $e or*&"i+&io"s-

'por&"e o% s!d3i"* i"divid!&diere"es-

9&ors $& i";!e"e "divid!& ,e$&vio!rs

i" $e Or*&"i+&io"-erso"&i3

E'oio"s


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UNDERSTANDING OINDIVIDUAL BEHAVIOUR

Ai!des

erepio"s

Moiv&io"

Sress

S.is &"d Aiiies

B


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GROU BEHAVIOUR ANDINTERERSONAL INLUENCE

T$e 'e&"i"* &"d i'por&"e o% :ro!p

9or'& &"d i"%or'& :ro!ps

Te&' Deveop'e"C$&r&erisis O% Eeive &"d i"eeive

Te&'s

M&"&*i"* Co";i A"d Ne*oi&io"

o#er A"d oiis

E'po#er'e" A"d &riip&io"


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ORGANIZATIONALROCESSES

Or*&"i+&io"& proed!res/pr&ies i'p&s o"

e$&vio!rs.

C"mm$(ic-ti"( 'e&"i"*6 roess6 &rriers o

o''!"i&io"6 #&3s o e"s!re eeive o''!"i&io"

Le-)e%!'i1 o#er &"d A!$ori36 Le&ders$ip S3es6

e&ders$ip Eeive"essDeci!i"(m-3i(* 'e&"i"*6 3pes o% deisio"s6

e$&vior& i";!e"es o" deisio">'&.i"*

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ORGANIZATIONAL DESIGN*CHANGE AND INNOVATION

9o!ses o" $e %r&'e#or. o% $e

Or*&"is&io"

O%4-(i!-ti"(-, St%$ct$%e )e!i4(?o# o desi*" &" or*&"i+&io"& sr!!re

Or*&"i+&io"& C!!re

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ORGANIZATIONAL DESIGN*CHANGE AND INNOVATION

M-(-4i(4 C'-(4e -() I(("-ti"(C$&"*e 'pe'e"&io"

""ov&io"


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REFURED TEGT ,OOH

M-i( Te6t

I1J v&"evi$6 K-M-6 M&eso"6 M- T- &"dHo"op&s.e6 R- (200@)6 Organisational

Behaviour and Management 6 $ Ediio"6Ne# Yor. M:r>?i

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OT?ER RE9ERENCESI1J M!i"s6 L- K- Management and Organisational

Behaviour 6 $ Ediio"-6 Ne# Kerse36 USA re"ie?&

O(,i(e Te6t$p//###-$-o'-&r/oo.s/M&"&*e'e"20&

"d20Or*&"is&io"&20,e$&vio!r-pd%

14

http://www.jcch.com.ar/books/Management%20and%20Organisational%20Behaviour.pdfhttp://www.jcch.com.ar/books/Management%20and%20Organisational%20Behaviour.pdfhttp://www.jcch.com.ar/books/Management%20and%20Organisational%20Behaviour.pdfhttp://www.jcch.com.ar/books/Management%20and%20Organisational%20Behaviour.pdf


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METHOD O DELIVER7 Le!res

:ro!p eerises = rese"&io"

"divid!& rese"&io"

Roe &3

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COURSE ASSESSMENT

T"t-, M-%3! 8 900:

:ro!p prese"&io" 15

"divid!& Assi*"'e" 10

Mid Se'eser E&'s 10

,o"!s '&r.s %or &e"d&"e 5

E"d o% Se'eser E&'s @0

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OT?ER COMMENTSC,-!! Atte()-(ce Ae"d e!res re*!&r3 &"d o"

i'e- ,o"!s o% 5 M&r.s %or Ae"d&"e

D&i3 reordi"* o% C&ss Ae"d&"e

%e1-%-ti"( Be#"%e ee%; Re&d &$e&d o% ever3e!re o $ep 3o! !"ders&"d $e opi &"d o &s.!esio"s-

De-),i(e! %or S$bmi!!i"( "# A!!i4(me(t &re "o

Ne*oi&e6 E6ce1t s!de"s $&ve t-(4ib,e %e-!"(!-

Mi)Seme!te% E6-m O"e $e d&e is s$ed!e i"C&ss $ere #i e "o "e*oi&io"s &%er#&rds-

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CONTACT INORMATION

:r&e A&" >A'pi&$

EMAL *&&'pi&$3&$oo-o'

1B

mailto:[email protected]:[email protected]


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M")$,e 9. I(t%")$cti"(

U()e%!t-()i(4 M-(-4eme(t -()

O%4-(i!-ti"(-, Be'-i"$%

B; G%-ce Abb-( 8 Am1i-'

1

GBU 205. MANAGEMENT ORGANISATIONALBEHAVIOR


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UNDAMENTAL CONCETS OMANAGEMENT AND ORGANIZATIONAL

BEHAVIOUR

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Le-%(i(4 O$tc"me!

21

A $e e"d o% $is sessio" s!de"s #i e &e o

U"ders&"d $e #$()-me(t-, c"(ce1t! o%

Or*&"is&io"& ,e$&vio!r &"d M&"&*e'e" &"dis reev&"e-

Ep&i" $e c'-%-cte%i!tic! o% $e


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Le!!"( St%$ct$%eMe&"i"* o% Or*&"i+&io"sCo'po"e"s o% Or*&"i+&io"s

Si*"i


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Me-(i(4 O#O%4-(i


24/68

C"m1"(e(t! O#O%4-(i


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C"m1"(e(t! O# O%4-(i


26/68

E&'pes o% Or*&"i+&io"s

T;1e "#O%4-(i


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W'; !t$); O%4-(i


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W'; !t$); O%4-(i


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Me-(i(4 "# O%4-(i!-ti"(-,Be'-i"$%

2

Below are some defnitions o‘’Organisational Behaviour’’

The study o' behaviours o' people in an

organisational setting.

The eld o' study that 'ocuses onunderstanding individual and group behaviour

and the structure o' the organisation to ensureorganisational per'ormance and efectiveness.

( M$,,i(!* L> ?> 200@

i % i i


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Me&"i"* o% Or*&"i+&io"&,e$&vio!r

)t is the multi-disciplinary feld that see!s!no*ledge o' behaviour in organisationalsettings by systematically studying individual+ group and organisational processes.

(Greenberg, ! "##$%

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i % O i i


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Me&"i"* o% Or*&"i+&io"&,e$&vio!r

Ever3 M&"&*er "eeds $e ooper&io" o%o>#or.ers o $ep $e' &$ieveor*&"i+&io"& *o&s-

E-*-

% 3o! *o o $e oQe6 &"d 3o! #or.ers &re #ii"* o #or. $&rd o&$ieve $eir &r*es

81

I( 4%"$1! )i!c$!! em1,";ee!


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I( 4%"$1!* )i!c$!! em1,";ee!be'-i"$%! t"+-%)! t'ei% j"b %",e! -t

t'e +"%3 1,-ce>

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C'-%-cte%i!tic! O# t'e ie,) O#O%4-(i!-ti"(-, Be'-i"$%

88

!ses !cie(tic %e!e-%c' met'")! oresove pr&i& '&"&*e'e" proe's-

%o!ses o" t'%ee ,ee,! "# -(-,;!i!

"divid!&

:ro!p

Or*&"is&io"


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C'-%-cte%i!tic! O# t'e ie,) O#O%4-(i!-ti"(-, Be'-i"$% C"(t)

• O%4-(i!-ti"(-, eectie(e!!. see.s o i'prove o" prod!ivi3 &"d $e!&i3 o% #or.-

• is m$,ti)i!ci1,i(-%; i( (-t$%e- T$is'e&"s $& Or*&"i+&io"& ,e$&vio!rdoes "o s&"d &s & si"*e s!e !

%o!ses o" o$er soi& sie"es s!$ps3$oo*36 soioo*36 &"$ropoo*36Eo"o'is &"d poii& sie"es-

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Scie(tic Re!e-%c' Met'")! U!e) i(O%4-(i!-ti"(-, Be'-i"$%

85

Sie"i


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Scie(tic Re!e-%c' Met'")! U!e) i(O%4-(i!-ti"(-, Be'-i"$%

Ob!e%-ti"(!. is & "o">e'piri& es !sedo reord eve"s &"d e$&vio!rs oservedi" & #or. sei"*-E-*- M&"&*ers oserve i"divid!&s &"d

*ro!p e$&vio!rs i" $e or*&"is&io" %ro'i'e o i'e-

I(te%ie+!. is & %&e>o>%&e i"er&io"se#ee" '&"&*er &"d e'po3ees (e-*-

Rer!i'e" &"d seeio"6 er%or'&"eRevie# "ervie#s)-

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T'e T'%ee Lee,! O# A(-,;!i! i(Be'-i"$%

8

%o!ses o" $ree eves o% &"&3sis "&'e3

I()ii)$-, Be'-i"$%. s!d3s peope&"d $eir perso"&i3 &"d e&r"i"* S3es

6e'oio"s6 &i!des &"d perepio"s-

G%"$1 Be'-i"$%. e-*- "er*ro!p &"do";i6 Or*&"i+&io"& o#er &"d oiis

O%4-(i!-ti"(. Or*&"is&io"& Sr!!re&"d Desi*"6 or*&"is&io" $&"*e6Or*&"i+&io"& proesses6 or*&"i+&io"&

eeive"ess-


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O%4-(i!-ti"(-, Be'-i"$% i!M$,ti)i!ci1,i(-%; i( (-t$%e

8B

Or*&"is&io"& ,e$&vio!r does "o %o!s o" &si"*e disipi"e o e"s!re or*&"is&io"&

eeive"ess ! r&$er i"orpor&es o$er disipi"es

&s i!sr&ed eo#


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M$,ti)i!ci1,i(-%; N-t$%e O#O%4-(i!-ti"(-, Be'-i"$%

8

DISCILINE RELEVANT ORGANISATIONALBEHAVIOUR TOIC

SOCIOLOG7. %o!ses o" $es!d3 o% soi& e$&vio!rs6re&io"s &'o"* *ro!p &"d $e

soie3 &s #e &s '&i"e"&"eo% order

:ro!p d3"&'is6Co''!"i&io" proe's6or*&"is&io"& $&"*e &"d

%or'& or*&"i+&io"& sr!!re-

S7CHOLOG7 $e s!d3 o%$o# i"divid!& $i". &"de$&ve-

erepio"s &"d e&r"i"*6 os&is%&io"6 erso"&i36Ai!des6 Moiv&io"6 #or.sress

ANTHROOLOG7 is $e s!d3!!r& s3se's (e-*- $e s!d3o% & eie%s6 !so's6 ide&s &"dv&!es)

Or*&"is&io"& C!!re E-*-&!es6 eie%s &"d Nor's


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M$,ti)i!ci1,i(-%; N-t$%e O#O%4-(i!-ti"(-, Be'-i"$%

DISCILINE RELEVANTORGANISATIONALBEHAVIOUR TOIC

OLITICAL SCIENCEo"e"r&es o" o'peiivesr!**e %or poii& po#er &"d

i";!e"e i" $e soie3-

"erperso"& Co";is &"dOr*&"is&io"& o#er-

ECONOMICS s!dies $o#i"divid!&s6


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:ROU EGERCSE

As &" &spiri"* M&"&*er6 #$3 is'&"&*e'e" so si*"i


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De


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Im1"%t-(ce O# M-(-4eme(t

48

M&"&*e'e" is &" esse"i& &ivi3 & &or*&"i+&io"& eve-

?eps o i"re&se pro


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Im1"%t-(ce O# M-(-4eme(t

E(-b,e! "(e t" b$i,) 4"") %e,-ti"(!'i1!.M&"&*e'e" deveops *ood re&io"s$ips o6e"s!re eer i%e &"d #e%&re o e'po3ees-

He,1! t" M"ti-te! em1,";ee!. 'oiv&ese'po3ees o &.e 'ore i"eres &"d i"ii&ivei" $e #or. &ssi*"ed &"d o"ri!es %or r&isi"*prod!ivi3 &"d prot>c>

44


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Eerise

" 3o!r opi"io"6 #$o is & '&"&*er &"d #$&&re $e %",e! o% & '&"&*er i" &"3or*&"i+&io"P

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WHO IS A MANAGER=

4@

A M&"&*er is & perso" #$o is respo"sie %ore"s!ri"* #or. per%or'&"e o% *ro!p 'e'ersi" or*&"is&io"s-

M&"&*ers c-%%; "$t %!"io"s o% p&""i"*6or*&"i+i"*6 s&Q"*6 e&di"* &"d o"roi"*-


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Actiitie! -!!"ci-te) +it'M-(-4eme(t

4

Aordi"* o He(%i -;", & '&"&*ers &rere!ired o per%or' %o!r '&"&*e'e"%!"io"s


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F,-((i(4 H"+ D" 7"$ ,-( A! -M-(-4e%=

4B

&""i"* e"&is $e %oo#i"* sepsW'-t !'"$,) be )"(e= > is & proess $& i"voves

de

H"+ i! !'"$,) be )"(e=Es&is$i"* &" over& sr&e*3 %or &$ievi"* $ose *o&s

Deveopi"* o'pre$e"sive $ier&r$3 o% p&"s oi"e*r&e &"d oordi"&e &iviies- (riorii+i"* *o&s)

Ste1! I(",e) I( O%4-(i!i(4


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Ste1! I(",e) I( O%4-(i!i(4 St-(4 %"ce!!

4

O%4-(i


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C"mm-()i(48 H"+ t" e(c"$%-4e "t'e%! t"e%#"%m

50

C"mm-()i(4 T$is pers!&di"* or o"vi"i"*o$ers o #or. o $ep &$ieve or*&"is&io"&

*o&s- Assi*" spei


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C"(t%",,i(4

51

M-(-4eme(t C"(t%",. is 'o"iori"* &"dre*!&i"* per%or'&"e o e"s!re $& $e *o&s

o!i"ed &re ei"* &$ieved- T$is &" e&$ieved

$ro!*$ &ppropri&e orreive 'e&s!res

ee)b-c3 o" ro*ress repors-

C"mm$(ic-te #i$ e'po3ees o


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e; M-(-4e%i-, S3i,,! "#M-(-4e%!

52

M&"&*ers "eed er&i" s.is i" order o per%or'$e d!ies &"d &iviies o e"s!re or*&"is&io"&

eeive"ess-

T$ese i"!de

Tec'(ic-, S3i,,! T$is re%ers o &!isiio" o%."o#ed*e &"d pro


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e; M-(-4e%i-, S3i,,! "#M-(-4e%!

I(te%1e%!"(-, S3i,,!. is $e &ii3 o #or.#e #i$ o$ers- M&"&*ers de& #i$ i"divid!&s#i$i" &"d o!side $e or*&"is&io"- is ver3i'por&" %or $e' o o''!"i&e- #e #i$

o$ers6 'oiv&i"* o$ers6 dee*&i"* d!ies)-

I(("-tie/C%e-tie S3i,,!. o $i". &o!&sr& si!&io"s- T$e3 '!s e &e o see$e or*&"i+&io" &s #$oe #i$ $oisi&ppro&$ &"d &e o see $e bi4 1ict$%e o% $eor*&"i+&io"

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Lee,! O# M-(-4eme(t S3i,,!

54

T$ere &re t'%ee ,ee,! o% M&"&*e'e" i" or*&"is&io"


55/68

R",e! T"1 M-(-4eme(t Lee,

55

T$e3 &re respo"sie %or i"ii&i"* o"* er' sr&e*i

p&""i"* o% $e or*&"i+&io"- T$ese i"!de

Deer'i"e Oeives6 poiies &"d p&"s-

Moii+e %!"ds %or i'pe'e"&io" o% poiies&"d p&"s i" or*&"is&io"s-

, # i)),


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R",e! "# Mi)),e M-(-4eme(tLee,

5@

Mi)),e,ee, m-(-4e%! &re i"vove #i$ deisio">'&.i"* #i$i" $eir &re& o% respo"siii3 &"di'pe'e"i"* poiies6 p&"s &"d proes i"ii&ed 3$e Top eve M&"&*e'e"-

rovide reo''e"d&io"s o Top Leve M&"&*e'e"

&"d ee!es p&"s-


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R",e! L"+e% M-(-4eme(t Lee,

5

Lo#>eve '&"&*ers '&"&*e $e #or.ers &"d &.erespo"siii3 %or $e d&3>o>d&3 oper&io"s o% $e !si"ess-

T$e3 priorii+e &s.s "eeded o i'pe'e" $e proesdeer'i"ed 3 'idde '&"&*ers6 #$i$ &re i".ed o o"*>er'sr&e*i p&"-

"%or' #or.ers &o! $e deisio"s per&i"i"* i" $eor*&"is&io"-


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S3i,,! Nee)e) "% T'e Lee,! O#M-(-4eme(t

5B


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M-(-4e%i-, R",e! O# M-(-4e%!

5

Aordi"* o Mi(


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I(te%1e%!"(-, R",e O# M-(-4e%!

@0

M&"&*ers '&i"&i" o"& re&io"s #i$ peopeo$ i"side &"d o!side $e or*&"i+&io"- T$ese

i"!de e'po3ees6 s!periors6 s!ppiers6

!so'ers-

ii4$%e 'e-) R",e. M&"&*er per%or's & roe&s represe"&ive $e&d per%or'i"* & "!'er o%ro!i"e d!ies o% & e*& or soi& "&!re

i"!di"* *reei"* visiors6 si*"i"* e*&do!'e"s-

I(te%1e%!"(-, R",e O#


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I(te%1e%!"(-, R",e O# M-(-4e%!

iiLe-)e% R",e. As & e&der6 '&"&*er *ivesdireio"/*!ides o $is e'po3ees &"d o$ers!ordi"&es o %!


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I(#"%m-ti"(-, R",e

@2

M&"&*ers '&"&*e or*&"is&io"& i"%or'&io" 3

C",,ecti(4 i(#"%m-ti"(. :&$eri"* i"%or'&io" %ore"s!ri"* eeive '&"&*e'e" o% $e or*&"is&io">

Receii(4 i(#"%m-ti"( FM"(it"% M&"&*ers r3 oreeive i"%or'&io" %ro' o!side $o!*$ v&rio!s so!ress!$ &s re&di"* '&*&+i"es6 e&r"i"* !rre"deveop'e"s6 &e"di"* ed!&ive pro*r&'-

Di!!emi(-ti(4 i(#"%m-ti"( FDi!!emi(-t"%. M&"&*erss$&re i"%or'&io" reeived #i$ e'po3ees 3 $odi"*%or'& 'eei"*s6 re&3i"* i"%or'&io" $ro!*$ p$o"e &s-


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Deci!i"(-, R",e!

@8

M&"&*ers &re deisio" '&.ers- Deisio"& roesi"!de ei"*

E(t%e1%e(e$% FI(("-t"%. o"s&"3re&es "e# ide&s o e"s!re eQie"3 i" $e

or*&"is&io"-

Di!t$%b-(ce '-(),e% $&"des iss!es $&disr!p $is e&' &"d is *o&s-


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Deci!i"(-, R",e!

Re!"$%ce -,,"c-t"%. respo"sie %or'&"&*i"* &"d &o&i"* reso!res o&o'pis$ $is or*&"is&io"& *o&s-

Ne4"ti-t"%. $e "eeds o e & s.i%!"e*oi&or o resove o";is #i$i" $eor*&"is&io"

@4


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The eld o' Management andOrgani0ational Behavior is essential 'or

all managers+ aspiring managers+employees5+ consumers+ and anyone

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FUESTONS

T?ANH YOU

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GBU205 Fundamentals Concepts of OB (F) - LECT 1

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