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GCC Initiatives Towards eGovernment &Sustainable Public Services
Kingdom of Saudi Arabia
Saudi E-Gov Achievements & DirectionsAhmad Y. Alkhiary
June 25th 2013
Saudi E-Government Program (Yesser)
• Shared Infrastructure• Coordinated Decentralized Approach • Common Standards and Practices
• Unified Vision and Action Plan
Guiding Principles:
• First 5-years Action Plan in 2006
• Created in 2005
GCC Initiatives Towards eGovernment & Sustainable Public Services
First Action Plan for Saudi e-Government 2006–2010
Provide common applications for improving the effectiveness and efficiency of government.
Ambitious vision as a catalyst for e-government initiative with clear and specific goals to guide implementation and follow-up
Provide a refined level of government services for individuals, businesses and government
Build infrastructure with high reliability (data + technical) to provide state-of-the-art services
Establish enabling programs to facilitate e-government advancement in effective and needed ways
GCC Initiatives Towards eGovernment & Sustainable Public Services
Infrastructure
e-Government Data Center
Government Secure Network (GSN)
97 Total number of agencies are currently linked to the Secure Network GSN
Government Service Bus (GSB)
18 Million Electronic Transactions
GCC Initiatives Towards eGovernment & Sustainable Public Services
Infrastructure
1300e-Services
SAUDI e-Government National Portal
146Gov. Agency Providers
477Acts & Bylaws
Single Sign-on SSOThe Single sign-on (SSO) for Enterprises and individuals is considered one of the significant regulations of implementing the e-Government transactions issued within the Cabinet's resolution.
39 Offices
105Employees
45,000Establishments
GCC Initiatives Towards eGovernment & Sustainable Public Services
Change ManagementCapacity Building and Skills
Development in Government
Basic skills in Computer Applications and eGovernmentFirst Track
Chief Information Officer Program (CIO)Second Track
Specialized Certifications in ICT
Third Track Executive Education for Leaders
Fourth Track
Future Experts Program Fifth Track New
GCC Initiatives Towards eGovernment & Sustainable Public Services
Change Management
Advertising Campaigns & Publications
Saudi E-Government Achievement Award
Designed to “inspire and reward change”
Public involvement
Effective “lever of change”
GCC Initiatives Towards eGovernment & Sustainable Public Services
Indicators of Transformation
Distinct Achievement
Good Achievement
Modest Achievement
Form not received
Levels of achievement Building Stage, 95 governmental entities
Levels of achievement Availability Stage, 95 governmental entities
Measuring Transformation of e-Government
Customers’ satisfaction survey results on e-Government customer satisfaction indicators in Saudi Arabia
5000 ) )G-CSample 500 ) )G-B
Male & Females Citizens and Residents between 18 - 80 years old
Coverage
GCC Initiatives Towards eGovernment & Sustainable Public Services
Indicators of Transformation
Publications
E-Government Survey 2012(E-Government for the People)
Global Information Technology Report (GITR)
2012 2012
2011
2010
GCC Initiatives Towards eGovernment & Sustainable Public Services
Indicators of Transformation
The Kingdom ranked 41st out of 193 UN member countries :
12th – Online Service Index
9th – e-Participation
Continued Progress in UN Survey
41
E-Government development index (Rank)
(193countries)
Online service index(Rank)
(193countries)
E-participation index(Rank)
(193 countries)
Emerging leadersin e-Government
development (Top 25 countries)
E-Government leaders in Asia
(Top 10 countries)
Whole of government top
performers(41 countries)
41From193
12From193
9From193
21 From
25KSA KSA
GCC Initiatives Towards eGovernment & Sustainable Public Services
Second e-Government Action Plan: Maturing of Strategies and Actions 2012 - 2016
The Vision
“Enabling everyone to use effective government services, in a secure integrated and easy way, through
multiple electronic channels”
GCC Initiatives Towards eGovernment & Sustainable Public Services
The components of the e-Gov Action Plan
GCC Initiatives Towards eGovernment & Sustainable Public Services
GCC Initiatives Towards eGovernment & Sustainable Public Services
Samples of E-Services with high impact
GCC Initiatives Towards eGovernment & Sustainable Public Services
The Ministry of Interior – Department of Passport offers E-Services for passports and Iqamas online for all individuals, and small corporate. Medium and large corporate will follow.
Ministry of Interior – “Abshir”
GCC Initiatives Towards eGovernment & Sustainable Public Services
The Ministry of Labor has called on unemployed Saudi jobseekers to apply for unemployment benefits, or Hafiz, by sending their names and identity card numbers via short message service (SMS), or by registering on the ministry’s website.
Ministry of Labor – “Hafiz”
GCC Initiatives Towards eGovernment & Sustainable Public Services
Ministry of Civil Service Jadara Program for eRecruitment, recording those who want and are willing to be recruited through its new "Jadara", a recruitment program for male and female citizens in the public sector.
Civil Service - eRecruitment "Jadara" Program
GCC Initiatives Towards eGovernment & Sustainable Public Services
This service helps individuals and corporations to apply electronically for extending a re-entry visa.
Extend Return Visa Application- Ministry of Foreign Affairs
GCC Initiatives Towards eGovernment & Sustainable Public Services
Only through the e-Channels Ministry of Higher Education - Foreign scholarship
GCC Initiatives Towards eGovernment & Sustainable Public Services
(SADAD) was established by the Saudi Arabian Monetary Agency (SAMA) to be the national Electronic Bill Presentment and Payment (EBPP) service provider for the Kingdom of Saudi Arabia (KSA).
Customers pay bills through SADAD using all the available banking channels, and they are:
• Bank Branch • Automatic Teller Machine (ATM) • Online Banking • Phone Banking • Short Message Service (SMS) • Mobile Banking
58The number of Governmental billers through SADAD out of 116 connected billers
GCC Initiatives Towards eGovernment & Sustainable Public Services
199099
SMS
Web
Chat
GCC Initiatives Towards eGovernment & Sustainable Public Services
Connected to Amer
Saudi
MCS DZIT
MCI
GCC Initiatives Towards eGovernment & Sustainable Public Services
Pipeline
MOFA
MOIMOE MOH CITC
Saudi Post
NCDC
GCC Initiatives Towards eGovernment & Sustainable Public Services
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