GE Concord 4 System

NOTE: The home screen always displays the day and month, time, & P1 (Partition 1)

The Asterisk key on your user interface pad is the most commonly used key. This is your SYSTEM STATUS; it tells you what is going on with the system. IS YOUR SYSTEM BEEPING?:

Is your system beeping??? Hit the * button, the system needs you to acknowledge it before it will stop beeping.

Does your keypad beep 5 times in a row??? Hit the * button to acknowledge it and it will tell you WHY it’s beeping.

o Then hit the Disarm button (on the right hand side of the keypad), followed by (YOUR CODE).

STAY

AWAY

DISARM

DO YOU HAVE HARDWIRED SMOKES??? HOW DO YOU KNOW IF YOURS ARE HARDWIRED OR WIRELESS? WELL…IF YOU PULL THE SMOKE DOWN – DOES IT HAVE WIRES? (IF SO, IT’S HARDWIRED) IF THERE ARE NO WIRES, IT’S WIRELESS. IN MOST CASES, THEY BOTH HAVE BATTERIES AS BACK UP. *** VERY IMPORTANT: THE ELECTRICIANS 110VAC SMOKE & C02 COMBINATION DETECTORS ARE NOT OURS AND HAVE NO CONNECTION WHAT SO EVER TO OUR EQUIPMENT. MOST ELECTRICIAN SMOKE AND C02 COMBOS ARE MADE BY “KIDDE” OR “FIRST ALERT”; THEREFORE, IF YOU SEE THAT ON THE DETECTOR – IT IS NOT OURS. IF YOU HAVE OUR HARDWIRED SMOKES AND THEY GO INTO ALARM: Hit the Disarm button followed by (YOUR CODE) to silence Then hit the Disarm button followed by (YOUR CODE) (for a second time) to release the smoke latching feature. Then hit the * (asterisk) key to acknowledge the alarm and clear the alarm memory.

GENERAL RULE OF THUMB, IF YOU HAVE AN ALARM: EVEN IF YOU’RE NOT SURE WHAT TYPE OF SMOKE DETECTORS YOU HAVE, HIT THE DISARM BUTTON FOLLOWED BY (YOUR CODE) THEN HIT THE * BUTTON TO CLEAR ALARM MEMORY.

CHIME: Turn the CHIME ON (or) OFF – hit 7 then 1 TO ARM (STAY): Hit Stay button (on right hand side of keypad) followed by (YOUR CODE) TO ARM (STAY WITH NO DELAY): Hit Stay button followed by (YOUR CODE) then 4 TO ARM (AWAY): Hit Away followed by (YOUR CODE) TO ARM SILENTLY – (doesn’t beep during the exit countdown): Mostly used if you want to arm system late and night and don’t want to wake up others in the house. Hit (stay or away depending on your preference) followed by (YOUR CODE) then 5 TO DISARM: Hit Disarm followed by (YOUR CODE)

WHEN YOU HAVE AN ALARM, AND YOU WANT TO DISARM: Hit disarm followed by (YOUR CODE) Let the system disarm……your user interface pad will display what’s called an ‘Alarm Memory’ display of the sensor that went into alarm Now, hit the * (asterisk) button. Now the alarm memory should be cleared, and the next time you hit the * (asterisk) button, it should say “System is Ok” (Providing all doors and windows are closed, etc). HOW TO BYPASS A SENSOR WHEN ARMING: Hit Away or Stay to arm system, followed by (YOUR CODE) Then Press #, enter your code again, and then enter the zone number of the sensor you want to bypass, then hit #. COMMUNICATIONS FAILURE? Hit the * (asterisk) button to see what it says. Most likely it will say Phone Failure. A few things to ask yourself:

Do you have Land Lines or Comcast / Voice over I.P. phones / or Cellular?

Have you had your phone system worked on recently or had any

phone trouble?

o If so, possibly you can call the phone company to fix the issue? If you cannot clear the trouble, we will need to have a technician come out for a service call.

YOUR SYSTEM IS BEEPING CONTINUOUSLY AND WE CANNOT SILENCE IT OVER THE PHONE? DO YOU WANT TO POWER DOWN YOUR SYSTEM UNTIL A TECHNICIAN CAN COME ON SITE TO RESOLVE THE ISSUE? IF SO, PLEASE BE COMPLETELY AWARE THAT IF YOU HAVE THE FOLLOWING (LISTED BELOW), NOTHING WILL WORK AS THE SYSTEM WILL BE COMPLETELY POWERED DOWN:

SMOKE DETECTION CO2 DETECTION GAS DETECTION LOW TEMPERATURE WATER DETECTION HEAT DETECTION FLAME DETECTION BURGLAR DETECTION ANY OTHER SECURITY/ENVIRONMENTAL DEVICES TIED

INTO OUR SYSTEM The first step is to find your main control panel. Usually it is in the basement or 1st floor closet. It is most likely a white box with a key (with 2 antennas coming out of the top – (if it’s a GE Concord)). See picture below:

Once you find the panel, if the key is not in the lock, check on top of the box. Open the panel; you will see a battery connected with a red and black wire. Unplug both from the battery.

The last step is to find the transformer (plugged into an electrical outlet) that is powering the system with AC power. The transformer will most likely be somewhere in the basement or next to the panel. (See picture below) Note: it is most likely screwed into the outlet and you will need a screwdriver to unscrew it and unplug it.

If you have multiple transformers and are unsure which one it is….try to follow the wire from the transformer and see if it goes back to your security panel. If you think you have found the transformer, unplug it and go look at the keypad – it should have no display or no lights; providing you unplugged both the battery and the transformer.

Changing Your User Codes

Changing regular user codes:

Press 9 Enter your Master User Code You are now in the System Menu You will see ‘Time and Date’ displayed Press B once (to scroll down) You will see ‘User Codes’ displayed Press # to select You will see ‘Regular User Codes’ displayed (These are the codes for

everyone BUT you) Press # to select You will see ‘User 000’ displayed Press # to select, If you see ‘000-*****’ the stars mean there is NO

CODE programmed here. So you are free to go ahead and program a code here. For Example; if you see “000-2222” this mean “2222” is an active code that is currently programmed. If this is the case, hit the (*) (astrick) to go back once, now you can hit B and scroll down to the next user to see if that slot is free, and so on.

Enter your new 4 digit code in an open user spot If you want to exit, hit (*) until you see User Codes, hit A or B to

scroll up or down until you see “Exit Programming Ready”, hit # to select

You are now back to the home screen (Date and Time) *** VERY IMPORTANT: You must call your Central Station (Home Security Monitoring Company) 1.800.933.4762 and ask them to add your new User Codes to their records. Should this new user cause a false alarm, instruct them to call Home Security at 1.800.933.4762 and give them his / her user code to cancel the alarm – this will stop the Police from being dispatched.

To Delete a Code:

Press 9 Enter your Master User Code You are now in the System Menu You will see ‘Time and Date’ displayed Press B once (to scroll down) You will see ‘User Codes’ displayed Press # to select You will see ‘Regular User Codes’ displayed (For everyone BUT

you) Press # to select You will see ‘User 000’ displayed, if this is the user you want to

delete hit #, if not then scroll until you see the user you want to delete and hit # to select

Once you find the user you want to delete, and you see ‘User 000-***’ enter your master code and hit #.....this just cleared that existing users code

*** VERY IMPORTANT: You must call your Central Station (Home Security Monitoring Company) 1.800.933.4762 and ask them to update their records regarding the User Codes you deleted.

To Change The Master User Code:

Press 9 Enter your Master User Code You are now in the System Menu You will see ‘Time and Date’ displayed Press B once (to scroll down) You will see ‘User Codes’ displayed Press # to select You will see ‘Regular User Codes’ displayed… hit B twice to get to

‘System Master Code’ Press # to select Enter your new 4 digit MASTER code and hit # to activate

Test new code to ensure it works, and old code to ensure it no longer works! *** VERY IMPORTANT: You must call your Central Station (Home Security Monitoring Company) 1.800.933.4762 and ask them to add your new Master User Code to their records. *** We take false alarm very seriously; therefore, please ensure your users fully understand how to use the system and how to cancel an alarm.

From All Functions To Exit Program:

Press * until you see ‘User Codes’ Press A until you see ‘Exit Program Ready’ Hit # to select and return to the home screen

Central Station Alarm Monitoring:

Home Security – Stowe, VT

1.800.933.4762

Contact Us:

PRO-TECH: 1.802.862.4112

www.theroyalgroupinc.com