Date post: | 27-Dec-2015 |
Category: |
Documents |
Upload: | kristin-barnett |
View: | 214 times |
Download: | 0 times |
Gearóid Doheny,
Chairman, Ireland Special Interest Group
Introduction and Welcome
Introduction to Glanbia
Glanbia and SAP
Ireland Special Interest Group
Introduction and Welcome
• International Consumer Foods, Food Ingredients and Nutritionals Group.
• Headquartered: Kilkenny, Ireland.
• Operations: Ireland, UK, Germany, USA and Nigeria; 4,000 employees.
• Three Operating Divisions: Agribusiness, Consumer Foods and Food Ingredients.
Introduction
• 2004 Group turnover €1.8 billion; operating profit €83.5 million (1).
• Listed Irish and London Stock Exchanges
• Market capitalisation c. €900 million.
(1) Continuing operations
Agribusiness
The key linkage between Glanbia and its Irish raw materials supply base
MARKET POSITIONS
Feed milling/marketing
70 retail branches
Fertilizers
Grain trading
Farm inputs
Consumer Foods
Includes Irish Consumer Foods, Fresh Pork and UK Mozzarella Cheese JV
MARKET POSITIONS
No. 1 cheese manufacturer
No. 1 pigmeat processor
Market leader in liquid milk/cream/yogurt
No. 1 European Pizza cheese supplier
Food IngredientsDivision includes US and Irish ingredients operations and developing Nutritionals business
MARKET POSITIONS
No. 1 producer of US barrel cheese
No. 1 whey protein isolate producer
No. 3 lactose producer
No. 4 American cheddar cheese producer
--------------------------------------------------------------------No. 1 supplier of customised nutrient pre mixes
No. 1 dairy processor
and SAP
Introduction / Background
• Commenced with SAP in 1998 – established Glanbia Core Model
• Program of SAP Roll-outs since then:
– The Cheese Co- UK Foodservice - UK
– Meats Ireland Food Ingredients Ire
– Dairies - Ire Chilled Foods - Ire
– Cheese UK (JV 50/50) Foods Inc - US
– SWC – US ( JV 50-25-25 Oct 2005) Nutritionals – Europe/US
– Agri - Ire ( 2006)
• Established– Shared Services (Finance AR, AP, Travel Mgt, Payroll (non SAP) )
– Group Purchasing
Introduction / Background
• 24 x 7 operation• 1,200 SAP users• SLA with our business units – 99.97% in 2005• Managed Services HP, BT• Group IT staff of 65 people – business focus• Work through key relationships with business personnel• Operate a certified SAP Customer Competency Centre• Operations in Ireland, UK and US
• Group IT merged with SSC in 2005 to form ‘Glanbia Business Services’Group IT merged with SSC in 2005 to form ‘Glanbia Business Services’
Structure
Glanbia Business Services – Tony Minogue
Business Solutions – Gearóid DohenyDevelopment of SAP and non-SAP Business Systems & BI
Technology Services – Fergal WallI.T. Infrastructure / Support / Security / Managed Services mgt
Programme Management – Paddy MorganStructures and methodologies for Major Initiatives
Financial Services – Mike DavisFinancial Systems Development, Financial Control, Operational Svcs
Customer Services – Eamonn WalshAccounts Receivable, Cash Collection, Query Management
Payment Services – Michael HoganPayroll, Accounts Payable, Travel Management
US IT Business Services – Niamh KellyCo-ordinating Delivery and Implementation of IT Systems / Services in US
IT Elements
Transactional Base
Transaction Support
Finance, Purchasing, Stock Management, Sales & Distribution
OperationsQuality Management, Production Planning, Plant Maintenance
EDI, Bulk Printing, Data Capture, Quest, Web EDI, Document Management
Cus
tom
er
Rel
atio
nshi
p
Supply
Chain
Business Intelligence
IT ServicesDesktop, Network, Servers, Management
Business Performance Platform
Business A
ctivity Monitor
Business Performance Platform (BPP) - Capabilities Powered by SAP CRM
Advanced Up-selling / Cross-selling; Complaints Handling with SLA and escalation;Call Centre Management: Call Lists, Auto-escalation, Productivity reporting etc
Powered by SAP CRM, MobileVisit Planning; Objective Setting;Customer Contact Management, Structured Intelligence Gathering, Remote Reports
Powered by SAP SEM Business Planning and Simulation – Sales ForecastingConsolidation - 2006
Powered by SAP BWService Level Reporting for Sales and Complaints; Sales Planning reportsTransportation Costing analytics
Powered by SAP Financial Supply ChainUnder assessment currently: Collections Management; Dispute Management; Collaborative Billing
Platforms
• ERP – SAP Enterprise 4.7• Upgrade from 4.0B in 2004
• BI – SAP BW 3.5• Upgrade from 3.0b5 in 2005.
• CRM – SAP CRM 4.0• Partnership with SAP in developing Ver. 4.0 Order Capture for Consumer Foods sector.
• SEM – SAP SEM 3.1b• Upgrade to 4.0 planned, 2006.
Challenges
• Standardisation of Transactional Base processes generally achieved• Beginning to progress Operational processes• Exploitation of Opportunities around CRM & SCM• Gap on performance management systems ( CPM vision)
• Business Intelligence, Planning Forecasting• Manufacturing Execution Systems
• Agile response to J.V’s and Acquisitions• E-enablement and process automation• Increasingly complex architecture / landscape / skill sets• Provide Low Cost Services / Add Value in a High Cost economy !Provide Low Cost Services / Add Value in a High Cost economy !
Ireland Special Interest Group
Opportunities
• Collaboration• Sharing Knowledge• Access to SAP Experts & SAP Strategy• Lobbying SAP
– Including Link to SAP Development requests
• Networking / Establishment of Technical Forums– BASIS - Technical BW– BW Users - Finance automation– ABAP / Developer Forum - Others…..
• Other possibilities:– Potential for sharing e.g. development resources ?– Collaboration on end-user training mechanisms ?
Challenges
• Needs to be more than just “4 meetings a year”• Need active support and personal involvement from each organisation• Diversity of Industries / Sectors
– Identify and focus on areas of commonality– Potential for smaller ‘sub-communities’ through networking
• Pressures of the ‘Real Job’– “Important Vs. Urgent”
• Keep the momentum going !
Today
• Introductions• Craig Dale – An Introduction to the User Group• Open Forum Discussion
– Fuelled by Questionnaires– How to get the most out of this opportunity– Build picture of Purpose and focus of Ireland User Group– Topics for future meetings– Other initiatives
• Richard Brown – ‘Roadmap from BW to BI’• AOB, Feedback and close
Thank You