GENERAL 1. What is HouzKEY?

HouzKEY is a homeownership plan that provides greater flexibility and cash flow efficiency. It is

specially designed to assist those who intend to be homeowners but are unable due to the high

initial cost.

Under HouzKEY, we offer two ways to own a home: Properties offered by selected Developers

(includes new launches, under-construction or completed properties) OR Properties listed for

sale by Individual seller on maybank2own.com.

The key benefits of these programmes:

HouzKEY property by developer HouzKEY property by individual seller

2. What is the key difference between HouzKEY, Mortgage and Rent?

HouzKEY Mortgage Rent

Ownership of the Property

Yes Yes No

Upfront Cost Security deposit of 3 months payment

(refundable)

10% down payment 3 months Security deposit of 3 months

rent (refundable)

Margin of Financing 100% of property

price

Up to 90% of property

price Not applicable

Incidental Cost Up to 5% included in

the financing

Up to 5% can be

financed Not applicable

Tenure 5 - 30 years, or 70 years of age, whichever earlier

Up to 35 years, or 70 years of age, whichever earlier

Usually 2-3 years,

subject to renewal

Home Renovation Allowed Allowed Usually not allowed (subject to Landlord’s discretion)

Exit/Walkaway Option Yes No Yes

3. What is the eligibility criteria to apply for HouzKEY?

I. Must be a Malaysian citizen. II. The applicant must be between 18 to 70 years old at the point of application. III. The applicant MUST NOT have more than one (1) home financing at the point of

application.

You may include up to three (3) guarantors to improve the success rate of your HouzKEY application!

4. What is the requirement to be a guarantor?

a. They should be your immediate family members such as your parents, siblings, spouse or

children;

b. They should be between 18 years or below 70 years at the time of your application; and

c. They should not be under blacklist/bankruptcy status.

HouzKEY (Property by Developers)

APPLICATION

1. How do I apply for HouzKEY?

2. What documents do I need to apply for HouzKEY?

You and your guarantor(s), if any, are required to upload the following documents in your application:

I. Identity Card (NRIC); and

II. Employed (salary earner):

Latest 3 months consecutive salary slip

Latest EPF statement

Latest 3 months bank statements (if non Maybank crediting salary) *Note: If working overseas, to provide Employment pass/working permit and Employment Letter and overseas EPF / Credit Report (EPF/CCRIS equivalent), if any.

OR

III. Self-employed (sole-prop & partnership):

Latest 6 months bank statements

Latest consecutive 2 years B/BE Form (with tax receipt)

Latest 2 years financial Financial Account Statement/Management Account

Latest SSM search

AND

IV. Any other supporting documents to strengthen your credit profile:-

Latest BE form with tax receipt

2 years EA form for non-contractual bonus

Employment confirmation letter on fixed bonus

6-months bank statement or commission/variable allowance/overtime/service points vouchers

3-months pension statement

Copy of ASB book or Tabung Haji reflecting customer’s name and latest balance

Copy of Fixed Deposit certificate

Valid tenancy agreement not less than 6 months from expiry date, together with previous SPA or title to depict the ownership.

3. Why was I given a queue number when I submit my HouzKEY application? More than two (2) customers may apply for the same property. Hence, you will be notified of your queue number if such incident occur. However, the right to attain ownership over the selected property will be dependent on the first customer who executes the Lease Agreement upon notification of successful application.

4. Can I have multiple applications concurrently?

No, you can’t. You can only have one (1) active application at a time. If you would like to apply for a different property, you would have to cancel your existing application in “My Application” tab once you have logged in.

5. How do I know the status of my application?

You will be notified via email & SMS on your application status. You can also check your application status in your account at the “My Application” tab.

6. Can I amend my application details after submission? No amendment is allowed after submission, unless informed by the Bank via email to your email address registered with maybank2own.com to provide additional documents through a secured link.

7. What should I do if I receive an email & SMS that my application submission is incomplete?

You are required to furnish the required documents to us within three (3) calendar days from the date of the email or your application will no longer be valid.

8. Will my application be reflected in my CCRIS report?

Yes, it will be reflected in your CCRIS report.

9. I am not familiar on the online application process. Is there any officer that can assist me?

You may contact our general line 03-20708833 ext. 11608/11612 or webchat with us via

www.maybank2own.com during weekdays between 9am to 8pm (excluding public holidays).

Alternatively, you may drop us a note at ‘Contact Us’ tab in the portal to request for assistance.

AFTER APPROVAL

1. How do I know if my application is successful?

Please allow us a few days to assess your application and get the documents ready. We shall then

inform you via email on the result of your application and the next steps. If you did not receive

any email from us within three (3) working days from application, please contact us.

2. What is the next step after my application is successful?

You and your guarantor (if any) will have to come to our Hub for payment and execution of Lease Agreement and any other relevant documents within 14 calendar days from the date of email notification.

3. Is there any upfront payment required? Yes, you will be required to pay the Security Deposit to us upon signing of Lease Agreement, which is equivalent to three(3) times of your HouzKEY monthly payment.

4. How do I pay the Security Deposit? You can make payment via any Malaysia-issued credit/debit card or bank transfers from any JomPay-enabled banks. Please ensure your credit/debit card transaction limit is sufficient for the payment prior to execution. Click here to view the full list of JomPay-enabled banks.

PAYMENT STRUCTURE

1. How is my monthly payment calculated? The monthly payment for the first 2 years is based on 3%* of the property price and 4%* of the property for the next 3 years. *Rates are indicative and subject to change

2. Will the monthly payment under HouzKEY help to pay my home purchase? No. However, a portion of your monthly payment may be used to offset your down payment when you decide to purchase the property within the 5 years tenure.

IMPORTANT THINGS TO KNOW

1. When does the first payment start?

The start date for your first payment will be the date you move-in to your dream home, or

fourteen (14) calendar days after the date of the move in notice issued by the Bank to you to

collect the keys, whichever earlier.

If the start date falls on 1st to 14th of the month, the first payment will be due on 22nd of the

same month. Otherwise, it will be due on the 7th of the following month. Subsequent billing will

always due on the 22nd of the month. The bank will advise on the payment amount and due date

via email at least seven (7) calendar days prior to payment due date.

2. What if I choose to walk-away before the minimum tenure period ends?

You will be obliged to pay the remaining monthly payment of the minimum tenure period that

you did not served and it is due immediately upon termination.

Please contact us immediately if you are experiencing difficulties in making payment. Click here

to see our contact details.

3. When can I own the property?

You need to serve minimum 12-month repayment period, after which you must notify the Bank

of your intention to purchase the property via request notice through your account on

maybank2own.com.

4. How can I own the property?

After a minimum of twelve (12) months tenure (and at any time during the tenure after), you can

request to purchase via account management in maybank2own.com > The Bank will contact you

to get the process started. You have three (3) options;

I. Greenlane to Maybank Mortgage

II. Other mortgage facility

III. Purchase with cash money

Other cost such as legal fees and Mortgage Reducing Takaful (MRTA) may be included by Maybank. Should the process take a longer time and extend beyond the tenure, the Bank will continue the

arrangement with you on a month-to-month basis until the purchase is in full effect.

5. Can I opt to sell the property to a third party?

Yes. As a beneficial owner of the property, you can determine the selling price and get 100% of the gain if it’s higher than the locked-in price with the Bank. Please note that Real Property Gain Tax (RPGT) may be applicable on the property gains enjoyed upon the sales, the applicable rates

will be based on the length of period you have served under HouzKEY.

Year Of Disposal RPGT rates for Individuals

1st year 30%

2nd year 30%

3rd year 30%

4th year 20%

5th year 15%

6th year onwards 5%

Source: Lembaga Hasil Dalam Negeri Malaysia

Greenlane Process to Maybank Mortgage

Customers with good repayment history for the last twelve (12) months repayment period is

eligible for a greenlane to Maybank mortgage. Should you meet the pre-requisite conditions,

you will be offered a mortgage facility without further assessment.

HouzKEY (Property by Individual Seller)

APPLICATION

You have 2 options to start your application.

OR

*Other than our broad selection of properties, you can also choose to suggest to us your desired home, as long as it fulfil the requirements below:-:

a. Completed residential properties;

b. Located in Kuala Lumpur & Selangor;

c. Price range of up to RM 1 million per unit; and

d. Minimum built-up area of 550 sq.ft.

1. What documents do I need to apply for HouzKEY?

You and your guarantor(s), if any, are required to upload the following documents in your application:

I. Identity Card (NRIC); and

II. Employed (salary earner):

Latest 3 months consecutive salary slip

Latest EPF statement

Latest 3 months bank statements (if non Maybank crediting salary) *Note: If working overseas, to provide Employment pass/working permit and Employment Letter and overseas EPF / Credit Report (EPF/CCRIS equivalent), if any.

OR

III. Self-employed (sole-prop & partnership):

Latest 6 months bank statements

Latest consecutive 2 years B/BE Form (with tax receipt)

Latest 2 years financial Financial Account Statement/Management Account

Latest SSM search

AND

IV. Any other supporting documents to strengthen your credit profile:-

Latest BE form with tax receipt

2 years EA form for non-contractual bonus

Employment confirmation letter on fixed bonus

6-months bank statement or commission/variable allowance/overtime/service points vouchers

3-months pension statement

Copy of ASB book or Tabung Haji reflecting customer’s name and latest balance

Copy of Fixed Deposit certificate

Valid tenancy agreement not less than 6 months from expiry date, together with previous SPA or title to depict the ownership.

2. Why was I given a queue number when I submit my HouzKEY application? More than two (2) customers may apply for the same property. Hence, you will be notified of your queue number if such incident occur. However, the right to attain ownership over the selected property will be dependent on the first customer who executes the Lease Agreement upon notification of successful application.

3. Can I have multiple applications concurrently?

No, you can’t. You can only have one (1) active application at a time. If you would like to apply for a different property, you would have to cancel your existing application in “My Application” tab once you have logged in.

4. How do I know the status of my application?

You will be notified via email & SMS on your application status. You can also check your application status in your account at the “My Application” tab.

5. Can I amend my application details after submission? No amendment is allowed after submission, unless informed by the Bank via email to your email address registered with maybank2own.com to provide additional documents through a secured link.

6. What should I do if I receive an email & SMS that my application submission is incomplete?

You are required to furnish the required documents to us within three (3) calendar days from the date of the email or your application will no longer be valid.

7. Will my application be reflected in my CCRIS report?

Yes, it will be reflected in your CCRIS report.

8. I am not familiar on the online application process. Is there any officer that can assist me?

You may contact our general line 03-20708833 ext. 11608/11612 or webchat with us via

www.maybank2own.com during weekdays between 9am to 8pm (excluding public holidays).

Alternatively, you may drop us a note at ‘Contact Us’ tab in the portal to request for assistance.

AFTER APPROVAL

1. How do I know if my application is successful?

Please allow us a few days to assess your application and get the documents ready. We shall then

inform you via email on the result of your application and the next steps. If you did not receive

any email from us within three (3) working days from application, please contact us.

2. What is the next step after my application is successful?

You and your guarantor (if any) will have to come to our Hub for payment and execution of Lease Agreement and any other relevant documents within fourteen (14) calendar days from the date of email notification.

3. Is there any upfront payment required? Yes, you will be required to pay the Security Deposit to us upon signing of Lease Agreement., which is equivalent to 3 times of your HouzKEY monthly payment.

4. How do I pay the Security Deposit? You can make payment via any Malaysia-issued credit/debit card or bank transfers from any JomPay-enabled banks. Please ensure your credit/debit card transaction limit is sufficient for the payment prior to execution. Click here to view the full list of JomPay-enabled banks.

PAYMENT STRUCTURE

1. How is my monthly payment amount calculated?

Monthly payment amount is calculated using the prevailing profit rate which is pegged to the

Bank’s Islamic Base Rate*.

In addition, should you decide to continue staying with HouzKEY after the minimum repayment

period of five (5) years, there will be a 2% step-up applied annually on the previous year’s

payment amount.

In the event there is a change in the Bank’s Islamic Base Rate, the monthly payment amount will

change accordingly and you will be duly notified by the Bank.

* Islamic Base Rate (IBR) is in accordance to the new Reference Rate Framework introduced by Bank Negara

Malaysia and it replaces the Base Financing Rate (BFR) as the pricing for retail Islamic financing effective 2

January 2015. Under this new framework, banks will use funding costs only as its benchmark to quote their

base rate. Maybank Islamic’s IBR is computed based on its average cost of funds. The IBR will not only be

adjusted when there are changes in monetary policy e.g. Overnight Policy Rate (OPR) but also changes in

the funding conditions e.g. movement in Kuala Lumpur Interbank Offered Rate (KLIBOR).

2. Will the monthly payment under HouzKEY help to pay my home purchase?

Yes. Every monthly payment made will help to reduce your outstanding principal amount.

IMPORTANT THINGS TO KNOW

1. When does the first payment start?

The start date for your first payment will be the date you move-in to your dream home, or

fourteen (14) calendar days after the date of the move in notice issued by the Bank to you to

collect the keys, whichever earlier.

If the start date falls on 1st to 14th of the month, the first payment will be due on 22nd of the

same month. Otherwise, it will be due on the 7th of the following month. Subsequent billing will

always due on the 22nd of the month. The bank will advise on the payment amount and due date

via email at least seven (7) calendar days prior to payment due date.

2. What if I choose to walk-away before the minimum tenure period ends?

You will be obliged to pay the remaining monthly payment of the minimum tenure period that

you did not served and it is due immediately upon termination.

Please contact us immediately if you are experiencing difficulties in making payment.

3. What do I do if I want to ensure that I am able to continue staying at the property after the

minimum tenure period?

If your lease tenure is longer than give (5) years, please contact us immediately on renewal at

least six (6) months prior to the expiry of the minimum tenure period.

4. When can I own the property?

You need to serve minimum twelve (12) month repayment period, after which you must notify

the Bank of your intention to purchase the property via request notice through your account on

maybank2own.com.

5. How can I own the property?

After a minimum of twelve (12) months tenure (and at any time during the tenure after), you can

request to purchase via account management in maybank2own.com > The Bank will contact you

to get the process started. You have three (3) options;

IV. Greenlane to Maybank Mortgage

V. Other mortgage facility

VI. Purchase with cash money

Other cost such as legal fees and Mortgage Reducing Takaful (MRTA) may be included by Maybank. Should the process take a longer time and extend beyond the tenure, the Bank will continue the

arrangement with you on a month-to-month basis until the purchase is in full effect.

6. Can I opt to sell the property to a third party?

Yes. As a beneficial owner of the property, you can determine the selling price and get 100% of the gain if it’s higher than the locked-in price with the Bank. Please note that Real Property Gain Tax (RPGT) may be applicable on the property gains enjoyed upon the sales, the applicable rates

will be based on the length of period you have served under HouzKEY.

Year Of Disposal RPGT rates for Individuals

1st year 30%

2nd year 30%

3rd year 30%

4th year 20%

5th year 15%

6th year onwards 5%

Source: Lembaga Hasil Dalam Negeri Malaysia

NOMINEE & HOME INSURANCE

1. Why should I appoint a Nominee?

A nominee is allowed to continue with your HouzKEY arrangement in the unfortunate event of

your passing.

Greenlane Process to Maybank Mortgage

Customers with good repayment history for the last twelve (12) months repayment period is

eligible for a greenlane to Maybank mortgage. Should you meet the pre-requisite conditions,

you will be offered a mortgage facility without further assessment.

2. Who can I appoint as my nominee?

You may appoint any person of your choosing. However, the nominee will need to have an intent

and financial ability to continue with your HouzKEY arrangement in the unfortunate event of your

passing. You should also keep your guarantors, (if any) informed on the named nominee.

3. How do I appoint the nominee?

There are two ways to appoint a nominee:

I. Indicate to the Maybank officer during signing of lease agreement with the Bank; and

II. Add in “My Nominees” tab any time after you have logged into maybank2own.com

4. Do I need home insurance coverage?

There are two (2) types of Takaful/Insurance coverage that are relevant for your property under

HouzKEY:-

a) Fire Takaful

It is compulsory for you to take Fire Takaful to cover the property. The annual premium will

be paid by us and will be charge to you as part of your monthly billing.

b) Life Takaful

This is optional, but we highly recommend you to take Life Takaful based on the property purchase price to assist your appointed nominee to attain home ownership in the event of your passing.

ACCOUNT MANAGEMENT

1. What do I need to do if there are changes to my contact details?

You can change your contact details in “My Profile” tab after you are logged into www.maybank2own.com.

2. What if I forget my password? You can self-reset your password! Just click on “Forget your password?” at our login page or click here.

3. What should I do if my NRIC has already been used when I try to register?

Please contact us immediately. Our officer will assist you. Click here to see our contact details.

LISTING ON MAYBANK2OWN.COM

Agents

1. How do I participate in HouzKEY as an agent?

i. You must be registered with The Malaysian Board of Valuers, Appraisers, Estate

Agents and Property Managers (BOVAEA) with a valid V/E/PV/PEA/REN tag.

ii. You must attend at least one (1) HouzKEY briefing conducted by HouzKEY officers

(at your agency office or at Menara Maybank). Please contact us if you would like to

attend a briefing session.

If you fulfill the above criterion, you can register as an agent in maybank2own.com

by clicking “Sell a home” followed by “I’m a property agent”.

Once you are registered, you will receive an email with the login details (i.e. User

ID and password).

2. How can I submit my property to be listed on maybank2own.com?

i. You can login at the agent’s portal by clicking here

ii. Click on “My Property Application” tab followed by “Upload Property”.

iii. Please allow us up to three (3) working days to process the application. You will

receive an email once your property is published on our portal. Please do check the

information of the property and do contact us if amendments are required.

3. What type of properties can I submit?

i. Completed residential properties;

ii. Located in Kuala Lumpur and Selangor;

iii. Price range of up to RM 1 million per unit; and

iv. Minimum built-up area of 550 sq.ft.

4. How do I remove my property in Maybank2own.com if it is no longer available (i.e. sold

out)?

You can remove your own listings by clicking on “Manage property” tab followed by

“Remove” on the property that is no longer available.

5. How can I view my listing once I have posted it?

i. You can view your listings through your account (“Manage property” tab).

ii. You can share the link of the listings to your prospective buyers by clicking on the

property followed by copying the link from the maybank2own.com.

6. What happens after my property is listed on maybank2own.com?

You will be notified via email and agent portal if there is a request for viewing for the

listed property in which you shall attend a site viewing with the Customer.

Individual Seller

1. Can I list on the maybank2own.com if I’m not an agent?

Yes. You can submit a property to list on maybank2own.com by clicking “Sell a home” after

you are logged in.

Do not have an account yet? Click here to register.

2. What happens after my property is listed on maybank2own.com portal?

i. You can choose to appoint an agent. Kindly notify the Bank via email of your

appointed agent. It’ll be hassle-free for you as the appointed agent will be handling

the request of viewing for you.

ii. If you do not want to appoint an agent, you will be notified via email if there is a

request for viewing in which you shall attend to a site viewing and queries with the

customer.

TIPS FOR GOOD PHOTOS

Follow these tips to show off your property to potential home buyers!

i. Please do take note that you will have to upload at least two (2) interior images

and one (1) exterior image of your property.

ii. Choose an image that best represents your property and the value you’re asking

for.

Do’s Don’ts

Tidy up & clean your home! You should prepare every room you plan to shoot.

Avoid uploading pictures of messy rooms and clutter.

Use a wide angle lens to capture the whole room. Or you may set up your frame in a corner to get the widest possible angle.

Avoid close ups images of objects as you don’t get to see the whole room.

Use natural light to ensure the best quality of the photos. Take photos during the brightest time of the day.

Avoid dark & blurry pictures.

Sample of a good photo

APPLICATION PROCESS

1. What do I have to provide to the Bank when there’s an application to my property?

You will be required to obtain the following documents from the seller and submit to

the Bank:-

i. Sales and Purchase Agreement (SPA) of the related property;

ii. Land / strata title / Deed of Assignment (DOA) of the related property;

iii. Property Assessment statement

iv. Renovation receipt and invoice (if any); and

v. Valuation report (if any).

TRANSACTION PROCESS

1. Is there any payment involved from the Seller’s perspective?

i. Real Property Gains Tax (RPGT) retention sum; and

ii. Redemption (if any);

iii. Agent fee (if any).

As per the market practice, 10% of the property purchase price will be collected by the

appointed solicitor from the buyer upon the signing of Sale & Purchase Agreement between

the Seller and the Bank.

Then, the above costs will be withheld by the appointed solicitor & the balance amount will

be transferred to the Seller.

2. When do agency/agent receive their commission?

The commission to the agency / agent shall be paid by the Bank’s appointed solicitor on

behalf of the Seller upon the signing and stamping of the Sale & Purchase Agreement

involving the Seller and the Bank.

3. When does the Seller receive the payment for their property?

As per the market practice, the seller will receive the remaining 90% of the purchase price

after the transfer process of the property is completed.

CONTACT US

Chat with us via “Webchat” in www.maybank2own.com from Monday to Friday (from 9.00am – 8.00pm).

Click “Contact Us” using the top bar in www.maybank2own.com;

Email your enquiries to m2own@maybank.com

Call us at 03-20708833 ext 11608/11612 For enquiries and assistance on listing your property on maybank2own.com, kindly

email to m2own.list@maybank.com