General banking Activities_Trust Bank

8/10/2019 General banking Activities_Trust Bank

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1.0 Introduction

This internship is a part of the Bachelor of Business Administration (BBA) program that

provides an on-the-job experience to students. I was placed at Trust Ban !imited" #hanmondi

Branch as an internee officer for three months. This internship program was m$ ver$ first on-the-

job exposure and provided me with learning experience and nowledge in several areas. #uringthe first few wees of m$ internship period" I was able to get accustomed to the woring

environment of Trust Ban !imited. As the internship continued" I not onl$ learned about the

activities and operations of correspondent Ban" but I also gathered some nowledge about thebasic business activities of baning in first one-month of m$ internship period.

%enerall$ b$ the word &Ban' we can easil$ understand that the financial institution deals with

mone$. But there are different t$pes of bans such as entral Bans" ommercial Bans"

*avings Bans" Investment Bans" Industrial Bans" o-operative Bans etc. But when we usethe term &Ban' without an$ prefix" or +ualification" it refers to the ,ommercial bans.

ommercial bans are the primar$ contributors to the econom$ of a countr$. *o we can sa$

ommercial bans are a profit-maing institution that holds the deposits of individuals business in checing savings accounts and then uses these funds to mae loans. Both general

public and the government are dependent on the services of bans as the financial intermediar$.

As" bans are profit-earning concern the$ collect deposit at the lowest possible cost and provideloans and advances at higher cost. The differences between two are the profit for the ban.

A compan$ can increase efficienc$ through a number of steps. These include exploiting

economies of scale and learning effects" adopting flexible manufacturing technologies" reducing

customer defection rates" getting /# function to design products that are eas$ to manufacture"upgrading the sills of emplo$ees through training" introducing self-managing teams" lining pa$

to performance building a compan$wide commitment to efficienc$ through strong leadership"

and designing structures that facilitate cooperation among different functions in pursuit of

efficienc$ goals.

0fficac$ of customer service is related with progression of operation. 1e can identif$ the

efficac$ of customer service b$ stud$ing the progress of &Trust Ban !td.' from starting to at

present. The progress of &Trust Ban !td.' is ver$ rapid with the concern of its profit maing andgrowth of its operation within the countr$ towards the countr$s econom$.

Trust Ban !imited pursues decentrali2ed management policies and gives ade+uate wor

freedom to the emplo$ees. This results in less pressure for the worers and acts as a motivational

tool for them" which gives them" increased encouragement and inspiration to move up the ladderof success. 3verall" I have experienced a ver$ friendl$ and supporting environment at Trust Ban

!imited" which gave me the pleasure and satisfaction to be a part of them for a while. 1hile

woring in different departments of this branch I have found each and ever$ emplo$ee too

friendl$ to us to cooperate. The$ have discussed in details about their respective tass. I havealso participated with their wors.

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1.1 Objectives of the Report

To present an overview of &Trust Ban !td. '

To get an overall idea of baning from baners point of view.

To appl$ theoretical nowledge in the practical field.

To mae a bridge between the theories and practical procedures of da$ to da$ Baning

operation.

To assess the decision undertaen b$ the top-level management to eep the rein

with the competitiveness of the maret.

To relate the theories of baning with the practical baning activities.

To review the techni+ues used b$ the ban to mae it lucrative

#etermining the drawbacs of the existing s$stem.

To stud$ existing baner-customer relationship" particularl$ the efficac$ of customer

services of the ban.

/ecommending some guidelines to improve the effectiveness

1.2 Scope of the Report

This internship report covers all the trade related products handled b$ the &The Trust Ban !td.'

such as 4oreign 0xchange" ash #ept." #ispatch" Account 3pening" /emittance" Accounts"

Administration and !oans Advances etc.

This report has been prepared through extensive discussion with ban emplo$ees and with the

customers. 1hile preparing this report" I had a great opportunit$ to have an in depth nowledge

of all the baning activities practiced b$ the &The Trust Ban !td.' It also helped me to ac+uire

a first-hand perspective of a leading private Ban in Bangladesh

1.3 Methodology of the report

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Interview was the basic techni+ue complied to collect primar$ data from an$ people within theorgani2ation. Information about the varieties of activities within the orrespondent Baning

#epartment was collected through interviews. #ata regarding the t$pes of product offered to the

clients and the descriptions for each of those products were gathered through interviews.Besides" on-the-job experience has also helped me learn +uite a few things about the

orrespondent Baning #epartment and the organi2ation as well.

3n the other hand" secondar$ sources were used to collect data regarding the compan$s

performance over the past five $ears" 5ublications" #atabase" Annual report of Trust Ban !td"#ifferent papers of Trust Ban !td" #ifferent textboos" Term papers of TB! Training manuals"

#ata have also been collected b$ going through different circulars issued b$ the head office and

Bangladesh ban during the tenor of the internship.

1.4 i!it"tions of the study

The present stud$ was not out of limitations. But it was a great opportunit$ for me to now thebaning activities of Bangladesh speciall$ &Trust Ban !td.' *ome constraints are appended

bellow6

The main constraint of the stud$ is inade+uate access to information" which has

hampered the scope of anal$sis re+uired for the stud$. As it is a new ban it could not

start all its operation" it was unable to provide some formatted documents data for the

stud$.

#ue to time limitations" man$ of the aspects could not be discussed in the present report.

0ver$ organi2ation has their own secrec$ that is not revealed to others. 1hile

collecting data i.e. interviewing the emplo$ees" the$ did not disclose much information

for the sae of the confidentialit$ of the organi2ation.

Another problem is that creates a lot of confusions regarding verification of data. In some

cases more than one person were interviewed to clarif$ each concept as man$ of the

baners failed to provide clear-cut idea about the job the$ perform.

The clients were too bus$ to provide me much time for interview.

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I have had no opportunit$ to compare the general baning s$stem of the TBB! with that

of other contemporar$ and common si2e bans. It was mainl$ because of the shortage of

time and internship nature.

2.0 Origin of #"n$

Barter *$stem7 8one$7 Ban.

At past" people maing transactions b$ barter s$stem. In this s$stem" the$ transactions products.

If someone has enough rice" but his9her re+uired fish goes to fisherman for collecting fish. 3n

the other hand" fisherman have re+uired rice the$ transfer products one to another. B$ using

this s$stem" the$ were continuing their lives. :owever" at a time barter s$stem failed due todivisibilit$. #ue to failure this s$stem" people develop mone$. This is now the common medium

for transactions. 4or securing mone$" people establish ban. B$ which the$ are maintaining their

transactions.

2.1 Me"ning of #"n$

The term Ban derives from the Italianword banco" which means ;des9bench;" used to mae

transactions above a des covered b$ a green tablecloth.

2.2 %efinition of #"n$

A ban is a financial institution licensed b$ a government. Its primar$ activit$ is to lend

mone$. 8an$ other financial activities were allowed over time. 4or example bans are

important pla$ers in financial marets and offer financial services such as investment

funds.

A Ban is a financial intermediaries institution between lenders borrowers"which act as

lie as pipeline.

A Ban is a business organi2ation that receipts pa$ment funds to their customers.

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http://en.wikipedia.org/wiki/Italian_languagehttp://en.wikipedia.org/wiki/Italian_languagehttp://en.wikipedia.org/wiki/Governmenthttp://en.wikipedia.org/wiki/Governmenthttp://en.wikipedia.org/wiki/Italian_language


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2.3 #"n$ing

The business conducted or services offered b$ a ban.

All of the activities of ban are called baning

All of the activities of clients that are related with ban are called baning.

2.4 #"n$er

%enerall$" the term baner defined as ;a dealer in capital" or" more properl$" a dealer in mone$.

:e is an intermediate part$ between the borrower and the lender.;

According to British *tampt Act"


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#uring the period of ,8oguls the baning was run b$ wound 9 weal families. B$ the time" the

British left the countr$ in


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4igure-


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this sector since the countr$Hs independence. Its prime jobs include issuing of currenc$"maintaining foreign exchange reserve and providing transaction facilities of all public monetar$

matters. BB is also responsible for planning the governmentHs monetar$ polic$ and implementing

it thereb$. The BB has a governing bod$ comprising of nine members with the %overnor as itschief. Apart from the head office in #haa" it has nine more branches" of which two in #haa

and one each in hittagong" /ajshahi" @hulna" Bogra" *$lhet" /angpur" and Barisal.

There have = bans in our countr$. An upcoming ban is Non Residence Bank (NRB)" whichwill be the thban of the baning histor$ in Bangladesh. The baning s$stem of B# is consists

of state-owned commercial bans" E speciali2ed development bans" > private commercial

Bans" and foreign commercial bans.

Sonali Bankis the largest among the state-owned commercial bans" whilePubali Bank Limited

is leading in the private ones. Among the foreign bans Standard Chartered Bankhas becomethe largest in leading position in our countr$.

2.*.1 +"tion"li,ed )o!!erci"l #"n$s -+)#s

Sl. +o. +"!e of #"n$

. Janata Ban

. Bangladesh @rishi Ban

Table-


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. Al-Arafah Islami Ban !imited


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?. /ajshahi @rishi Lnna$an Ban

>. Bangladesh *hilpa Ban

. Bangladesh *hilpa /in *angstha

E. Bangladesh *mall Industries and ommerce (BA*I) Ban!imited

Table-F !ist of *peciali2ed #evelopment Bans

2.*.& Other #"n$s in the )ountry

Got onl$ the E? Bans" but also another Bans are also continuing their operation in our

countr$. These are listed belowF

Sl. +o. +"!e of #"n$

. %rameen Ban

. @armasansthan Ban

Table-EF !ist of other Bans in Bangladesh

3.0 #"c$ground of rust #"n$ i!ited

Trust Ban !td. is a private" commercial" scheduled Ban" which obtained license from

Bangladesh Ban on Jul$


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authori2ed capital of the Ban is Taa two thousand million and paid-up capital of Taa fivehundred million. 5ublic shares are expected to be floated in the near future. The Ban was

formall$ inaugurated and listed as a scheduled Ban on Govember


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3.2 Mission St"te!ent of rust #"n$ i!ited

Achieving sound and profitable growth in Assets !iabilities" with focus to maintain

non-performing assets at acceptable levels.

To build long-lasting" credible and mutuall$ dependable relationships with customers.

0fficientl$ managing interest and operating costs.

To excel in rendering superior customer service.

To be the preferred emplo$er among Bans in Bangladesh.

3.3 Objectives of #

To earn and maintain A80! rating strong.

To establish relationship baning and service +ualit$ through development of *trategic

8areting 5lan.

To remain one of the best bans in Bangladesh in terms of profitabilit$ and asset +ualit$.

To introduce full$ automated s$stems through integration of Information Technolog$.

To ensure an ade+uate rate of return on investment.

To eep ris position at an acceptable range (including an$ off balance sheet riss)

To maintain ade+uate li+uidit$ to meet maturit$ obligations and commitments.

To maintain a health$ growth of business with desired image.

To maintain ade+uate control s$stems and transparenc$ in procedures.

To develop and retain a +ualit$ wor force through an effective :uman /esources

8anagement *$stem.

To ensure optimum utili2ation of all available resources.

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8anaging #irector (8#)

#eput$ 8anaging #irector (#8#)

0xecutive Mice 5resident (0M5)

*enior Mice 5resident (*M5)

Mice 5resident (M5)

*enior Assistant Mice 5resident (*AM5)

Assistant Mice 5resident (AM5)

*enior 0xecutive 3fficer (*03)

0xecutive3fficer (03)

5rincipal 3fficer (53)*enior 3fficer (*3)

Training 3fficer (T3)

Junior 3fficer (J3)

To pursue an effective s$stem of 8anagement b$ ensuring compliance to ethical norms"

transparenc$ and accountabilit$ at all levels.

3.4

Org"ni,"tion"l Structure of rust #"n$

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4igure-?F 3rgani2ational *tructure of Trust Ban

3.& )orpor"te )ulture

0mplo$ees of Trust Ban share certain common values" which helps to create a TB! culture.

The client comes first.

*earch for professional excellence.

3penness to new ideas new methods to encourage creativit$.

Ouic decisionmaing.

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4lexibilit$ and prompt response.

A sense of professional ethics

3.' +"ture of #usiness

The Trust Ban !td offers full range of baning services that includeF

#eposit baning

!oans advances

0xport

Import

4inancing inland

International remittance facilities

The ban offers a full scale commercial baning includesF

4oreign 0xchange transactions

5ersonal

redit

onsumer orporate Baning

3.( )orpor"te Infor!"tion "t " l"nce

Baning !icense received on F


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*ponsor *hareholders F Arm$ 1elfare Trust

*1I4T odeF

:ead 3fficeF >D"#ilusha 9A (?nd" "EC?


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A ban has to maintain different t$pes of accounts for different purposes. Trust Ban limitedoffers the general deposit products in the form of various accounts.

4.0.1.1 S"vings 5ccount -S#

*avings ban deposit is popular account maintained in Bans. The different matters relating S#account are described in the following discussion. The summar$ of the rules and regulations toopen a savings account is as followsF-

An$ person or persons of more than


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In case of the closure" the ban charges T.


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or Individu"l 5ccount

Two copies of 5assport si2e 5hotograph of the lients (Attested b$ introducer or Merified

with 5assports)

5assports9 Gational Identit$ ard 9 0mplo$ers ertificate of the 5roprietor.

ustomer 5rofile.

Transaction 5rofile.

5hotograph of the Gominee(s) attested b$ the account holder.

TIG ertificate.

Introducer.

or ;oint 5ccount


Two copies of 5assport si2e 5hotograph of the lients.

ustomer 5rofile.



TIG ertificate.

/elationship between the account holders.

5urpose of opening of the Joint account.

Introducer.

or /roprietorship 5ccount

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Two copies of 5assport si2e 5hotograph of the proprietor

(Attested b$ introducer or Merified with 5assports)


ustomer 5rofile.



TIG ertificate.

Trade !icense.

MAT /egistration (if available)

or /"rtnership )oncern

Two copies of 5assport si2e 5hotograph of each partner (Attested b$ introducer or

Merified with 5assports)

5assports9 Gational Identit$ ard.

ompan$ 5rofile.

Transaction 5rofile of the concern.

5ersonal 5rofile of the partners.


TIG ertificate.

Trade !icense of the concern.

MAT /egistration (if available)

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/elationship between the partners.

Attested 5hotocop$ of the 5artnership #eed (#eed on T


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!ist of all 0xecutive 8embers (as per enclosed format).

Two copies of 5assport si2e 5hotograph of the account operators (Attested b$ introducer

or Merified with 5assports)

5assports9 Gational Identit$ ard of the account operators.

5ersonal 5rofile of all members of the governing bod$ and 8anaging ommittee.

Board resolution regarding opening and operation of the account.

or +O< )lub=Society


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4.0.2 Issuing )he:ue #oo$ to the )usto!er

4.0.2.1 Issue of fresh chec$boo$

A customer who opened a new a9c initiall$ deposits minimum re+uired mone$ in the

account.

The account opening form is sent for issuance of a che+ueboo

/espected 3fficer first draws a che+ueboo

3fficer then sealed it with branch name.

In-charge officer enters the number of the che+ue Boo in he+ue Issue /egister.

3fficer also entr$ the customers name and the account number in the same /egister.

Account number is then writing down on the face of the he+ue Boo and on ever$ leaf

of the he+ueboo including /e+uisition *lip.

There is a special techni+ue to sign ever$ leaf of the che+ueboo with the help of carbon

paper. *o officers signature prints the reverse side of the leaf.

The name of the customer is also written down on the face of the he+ueboo and on the

/e+uisition slip.

4.0.2.2 Issue of %uplic"te chec$boo$

#uplicate checboo instead of lost one should be issued onl$ when an A9 holder personall$

approaches the Ban with an application !etter of Indemnit$ in the prescribed 5erforma agreeingto indemnif$ the Ban for the lost checboo. 4resh chec Boo in lieu of lost one should be

issued after verification of the signature of the Account holder from the *pecimen signature card

and on reali2ation of re+uired 0xcise dut$ onl$ with prior approval of manager of the branch.hec series number of the new checboo should be recorded in ledger card and signature card

as usual. *eries number of lost checboo should be recorded in the stop pa$ment register and

caution should be exercised to guard against fraudulent pa$ment.

4.0.2.3 Issue of +e7 )he:ue boo$ -for old "ccount

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All the procedure for issuing a new he+ueboo for old account is same as the procedure of newaccount. 3nl$ difference is that customer has to submit the re+uisition slip of the old

he+ueboo with date" signature and his9her address. omputer posting is then given to the

re+uisition slip to now the position of account and to now how man$ leaf9leaves still not used.The number of new he+ueboo is entered on the bac of the old re+uisition slip and is signed

b$ the officer.

4.0.2.4 /rocedure of issu"nce of " ne7 che:ueboo$

If the che+ue is handed over to an$ other person then the account holder the ban addressing the

account holder with details of the he+ueboo issues an acnowledgement slip. Thisacnowledgement slip must be signed b$ the account holder and returned to the ban. 3therwise

the ban will not honor an$ che+ue from this che+ueboo. At the end of the da$ all the

re+uisition slips and application forms are sent to the computer section to give entr$ to these newche+ue.

4.0.3 )"sh


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/eceiving amount is sorted i.e. mae ail mone$Hs edge one side and scrutini2e all the mone$" one

side mone$ is good condition and other side mone$ is bad condition which will he sent to

Bangladesh Ban. And also find out the duplicate note.

After that mae bundle of mone$ and count b$ counter machine

8aing hole on the bundle for stitch.

*titch and bind bundles with cotton b$ using banHs receipts.

After this processing mone$ bundles should be ept in vault because there is permission

b$ insurance that counter amount is not above E lac.

!ose mone$ should he count and match with cash balance boo.

4.0.4 Re!itt"nce ? #ills

!ocal remittance is one of the main components of general baning. The components of local

remittance are-

Telegraphic Transfer (TT)

#emand #raft issue (##)

*aving ertificate Issue (*ancha$patra issue)"

5a$ order.

1ors done in the remittance and bill section-

Issue and pa$ment of 5a$ 3rder" 5a$ *lip" #emand #raft" etc.

0xecution of Inward and 3utward Telegraphic Transfer

Gon client services lie T.T. and 5a$ 3rder

4ollow up with clients

Internal and local collection of che+ue and bills.

4.0.4.1 elegr"phic r"nsfer -

It is an order from the issuing branch to the drawee ban 9 branch for pa$ment of a certain sum of

mone$ to the beneficiar$. The pa$ment instruction is sent b$ telephone and funds are paid to the

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beneficiar$ through his account maintained with the drawee branch or through a pa$ order if noaccount is maintained with the drawee branch. Go charge is re+uired for TT.

4.0.4.2 %e!"nd %r"ft -%% Issue

*ometimes customers use demand draft for the transfer of mone$ from one place to another. It is

must need for sending mone$ outside #haa cit$. 4or getting a demand draft" customer has to fillup an application form. The form contains date" name and address of the applicant" signature of

the applicant" che+ue number (if che+ue is given for issuing the ##)" draft number" name of the

pa$ee" name of the branch on which the ## will be drawn and the amount of the ##. The form

will be dul$ signed b$ the applicant and b$ the authori2ed officer. TB! charges


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#uration of this *hancha$a patra is E $ears. An$ person (/etired) who purchases this *hancha$apatracanwithdraw his9her interest in ever$ > month but capital can be withdrawn after the

maturit$ period. An$ single individual can bu$ 5ensioners *ancha$patra up to T@. > lac.

Interest /ateF


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8aintenance of 539TT9## issue pa$able boos

Balancing at the end of the month.

4.0.& /roducts ? Sche!es

4.0.&.1 %eposit /roducts

urrent #eposit Account

*avings #eposit Account (interest calculated on monthl$ minimum balance of T.?

and above)

4ixed #eposit (> months to > $ears term)

*avings ertificate

Trust *mart *avers *cheme(T**)

Trust #igoon !aav *cheme(T#!*)

Trust 8one$ 8aing *cheme(T88*)

Trust 0ducation *cheme(T0*)

4.0.&.2 Invest!ent /roducts

orporate 4inancing

Trust onsumer #urable *cheme (T#*)

Trust 8arriage !oan *cheme (T8!*)

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Trust ar !oan *cheme (T!*)

Trust :ouse Building !oan *cheme (T:!*)

Trust 8icro redit for /enovation /econstruction of #welling :ouses

4.0.&.3 Intern"tion"l r"de

International Baning

5rivate 4oreign urrenc$ Accounts

Gon /esident 4oreign urrenc$ #eposit Account

/esident 4oreign urrenc$ #eposit Account

Travelers 0ndorsement (ash and Travelers he+ue)

/emittance of 4oreign urrenc$

Import and 0xport Transaction

4oreign 0xchange #ealing

5urchase of 4oreign urrenc$ #rafts" he+ue" Travelers he+ue

1age 0arners #evelopment Bond

4.0.' Other Services

There are two services offered b$ the ban exclusivel$ on distinguishable terms and conditions.

The aforesaid services are-

4.0.'.1 oc$er Service

There are some more than E locers at the #hanmondi Branch of TB!. The locers are now

rented on *ecurit$ #eposit Basis instead of $earl$ or monthl$ rental Basis. The locers are

allotted on most flexible term and meager *ecurit$ #eposit refundable at the time of closing thelocer.

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4.0.B )redit

redit is an arrangement whereb$ ban acting at the re+uest and on the instructions of a

customer or on its own behalf to mae a pa$ment to or to the order of a third part$ or is to accept

and pa$ bills of exchange drawn b$ the beneficiar$. In an econom$ bans pla$ the role of an

intermediar$ that channels resources from the surplus group to the deficit group. *o" one of thecore functions of ommercial bans is to sanction credit facilit$ to its customers as per

re+uirement. Trust Ban !imited 8ission is to activel$ participate in the growth and expansion

of our national econom$ b$ providing credit to variable borrowers in most efficient wa$ ofdeliver$ and at a competitive price.

Ban can lend up to


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3ver draft facilit$ is also a continues loan arrangement on a customers current accountpermitting him to overdraw up to a certain approved limit for an agreed period. :ere the

withdrawal of deposits can be made an$ number of times at the convenience of the borrower"

provided that the total overdrawn does not exceed the agreed limit.

ustomer can return an$ amount at an$ time within the pre-fixed time of the facilit$. Turn overof an 3# facilit$ is the most important phenomenon on which renewal of the facilit$ depends.

3ver draft facilit$ is given to the businessman for financing woring capital re+uirement and

high net worth individual to overcome temporar$ li+uidit$ crisis.

4.0.B.' er! o"n

Term loans are given to finance the ac+uisition of capital asset. !oan agreements often contain

restrictive covenant and loan is repa$able in accordance to amorti2ation schedule. ollateral is

must for term loan.

Lnder term loan there are three categoriesF

Short ter! lo"n C less then < $ear falls with this categor$

Midter! C this loan facilit$ is extended formore then < $ear but less the > $ear. Trust

Ban encourages midterm loan.

ong ter! C tenure of long term loan is more then E $ears

Inl"nd #ill /urch"sed -I#/

Douse #uilding o"n

M"rri"ge o"n

)"r lo"n -St"ff ? Others

)onsu!er %ur"ble Sche!e -)%S

o"n 5g"inst rust Receipt -R

5ny /urpose o"n

4.0.B.( +on=funded f"cilities

Gon-funded facilities also nown as &contingent facilitiesare those where ban fund is not

re+uired directl$. A non-funded facilit$ can turned to a funded facilit$ as per situation creates.Ban receives commission rather than interest income b$ providing non-funded facilities.

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4.0.B.* u"r"ntee

Trust Ban offers guarantee for its reliable and valuable customer as per re+uirements. This isalso a redit facilit$ in contingent liabilities from extended for participation in development

wor lie suppl$ of goods and services.

4.0.B.B e"tures of #"n$ u"r"ntee

It is a written document on non-judicial stamp

0xpir$ date is mentioned specificall$ with other terms and conditions

Trust Ban receives commission +uarterl$ N .EP of the guaranteed amount.

4.0.B.10 )redit /l"nning "t different level of rust #"n$

redit 5lanning implies estimating first the total lend able resources that are liel$ to beavailable within the given period and then allocating the same amongst various alternative usesin conformit$ with national plan and priorities.

Gecessit$ of credit planning in contextF

#emand for redit is much more than its suppl$.

5roviding credit at right person at right time at right +uantit$.

%etting maximum output as a result of credit allocation.

0nsuring the best of alternative investment opportunities

4.0.10 Modes of )h"rging Securities by rust #"n$

*ecurities are the cover against loans and advances. 3n the other hand it ensures recover$ of

loans and advances from the borrowers who offer properties to the lending baner as securit$.

5roperties are converted into securities. But for conversion some conditions are to be full filledas re+uired b$ the Trust Ban and these are as followsF

a) The properties are to be acceptable to the lending baners for securities.

b) reation of the charge on the concerned properties.

The Acceptabilit$ of properties as securities are mainl$ depends onF

Malue of propert$ must cover the loan amount with margin.

onsideration of different +ualities of properties

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4ree from credit restrictions of Bangladesh Ban (if an$).

1ithin the credit polic$ of the ban.

There are two t$pes of securities i.e. primar$ and collateral.

8odes of reation of charges are of different t$pes. These are dependable on the basis of

nature of loans and advances and nature of properties for securities.

harges ma$ be of different t$pes lie legal harge" 0+uitable charges" fixed charges"

floating charges etc.

4ollowing are the different modes of creation of charges b$ the banF

5ledge

:$pothecation

8ortgage

!ien

4.0.10.1 /ledge

1hen goods and produces are handed over to the lending baner b$ the trader or manufacturer

who borrow against those goods and produces for short term i.e. for woring capital. But if an$

goods and produces are ept with the ban for securit$ purposes will not be treated as pledge. Inotherwise it is the Bailment of goods as per Bailment of goods act. In case of 5ledge" control and

possession of goods and produces will remain with ban but ownership will remain with

borrower. There will be a storehouse either of bans or rented for safe eeping of goods.Insurance of pledged goods are compulsor$. And all related expenses would be born b$

borrower.

4.0.10.2 Dypothec"tion

:$pothecation is just opposite of pledge. 1hen a borrower ownership" control and possession oftrading goods but legal right and indirect control is created b$ lending baner for securit$ against

short term advances i.e. 0+uitable charge is created is nown as :$pothecation. Just control and

possession of trading goods are ept under borrower. In these t$pes of securities lending baner

generall$ ass for collateral securities. This t$pe of mode of securities is allowed onl$ for thecase of first class borrowers.

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4.0.10.3 Mortg"ge

1hen ban create charge on immovable propert$ in the form of mortgage against an$ lending tothe borrower. Therefore a mortgage is a transfer of interest of a specific immovable propert$. The

immovable propert$ means land and the propert$ attached to land but not grass" trees and crops.

8ortgage is to be created for securing loan or performing an$ contract. And there will be a8ortgagor" 8ortgagee" 8ortgaged 5ropert$ and 8ortgage deed.

4.0.10.4 ien

A lien is defined as the right to retain propert$ belonging to a debtor until he has discharged a

debt due to the retainer of the propert$. !ien ma$ be of two t$pes" %eneral !ien and 5articular!ien.

A particular !ien confers a right to retain a propert$ in respect of a particular debt involved in

connection with a particular transaction.

But a %eneral !ien confers a right to retain goods not onl$ in respect of a debt incurred in

connection with a particular transaction but also in respect of an$ general balance arising out ofthe general dealing between two parties.

Baners !ien is defined as an implied pledge. An ordinar$ lien does not impl$ a power of sale"

but a pledge implies a power of sale. A baners right of sale is generall$ regarded as extending

onl$ to full$ negotiable instrument" with regard to other securities.

4.1 5pplic"tion of Eno7ledge "ined %uring ##5 /rogr"!

There were lots of courses included in the BBA course. I have learned and ac+uired a lot of

nowledge from these courses. Got onl$ the text boos but also the other curriculum activities

lie lectures from the teachers" presentation" viva" assignment etc. helped me much to be m$self

confident enough. The following are the most important areas which helped me mostF

#uring the BBA program I had to prepare and submit lots of assignments for the different

courses. It gives me a clear idea about how to arrange format the paper. 4inall$ when I

was preparing m$ internship report it helped me in various wa$s.

#ifferent course lectures also helped me to understand and continue m$ job in the ban.

*ome of them areF

nglish "ngu"ge8 This course helped me to improve m$ abi l i t$ to

spea " listen " read a nd w rite" which he lp s me to wo r in an

environment that operates its activities in 0nglish.

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#"n$ !"n"ge!ent F 4rom this subject lecture I have learn different t$pes of ris.

Ban ris are capital ris " credit ris " li+uidit$ ris " maret ris " interest rate ris "

operating ris " foreign exchange rate ris etc.

Intern"tion"l #usiness8 4rom this subject lecture I have learn international

tread" process of ! and import export.

/rinciple of "ccounting8 4rom this subject lecture I have learn speciall$ debit

and credit. 0ver$ tas of ban needed to be #ebit and credit.

Org"ni,"tion beh"viour8 4rom this subject lecture I have learn some special

techni+ue to motivate customer" and officer. This is more helpful for me.

#"n$ing "nd insur"nce8 4rom this subject lecture I have learn different t$pes of

accountF *aving Account" urrent Account" and 4ixed #eposit Account. These are themain three t$pes of account. Bans collects deposits b$ these t$pes of accounts.

#"n$ing l"7 "nd pr"ctice8 4rom this subject lecture I have learn the different

rules and regulation of ban.

#usiness co!!unic"tion8 4rom this subject lecture I have learn how to e-mail"

write M" arrange conference" respond the customer e-mail and presentation. In the

beginning I develop M for internee in the basis of finding nowledge of this subject.

in"nci"l 5n"lysis "nd )ontrol8 4rom this course lectures I have understood-

4inancial statements and reports of the ban" it helps me to learn and understand

calculations of different financial statement terms" the proper wa$ to find out the

appropriate ratios and calculate them correctl$" the ratio anal$sis to justif$ the

financial position of the certain organi2ation.

Introduction to )o!puter 5pplic"tions8 This course helped me to understand the

woring procedure of computer" its different parts and how to deal with them. The

place where I did m$ internship was completed computeri2ed.

#uring the program I had to face viva which made me prepared and feel comfortable to

tal to the superiors.

At the end of ever$ semester I had to perform presentations. It helped me to now how to

mae someone understand m$ words. The proper formal wa$ of approach. #uring m$

internship I had to do formal conversation with the co-operatives" customers" managers.

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4.2 Reco!!end"tions

%iving better customer service" 4ull computeri2ation of all activities" *uppl$ of new 5s

in place of old one" sufficient numbers of 5 needed for proper woring.

Interior decoration should be introduced for clients comfort.

The management should impart more emphasis on the advertisement of the ban in

different electronic and printing media. The Basic goal of the advertisement should be

firstl$ to mae people now and understand that the ban is universal one and permits

an$ ones access.

4ull computeri2ation of the branch will less the time consumption of manual process. *o"

that the emplo$ees will able to perform well at the end.

The spread out mechanism of the ban should be faster and progressive as well. Being

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&.0 )onclusion

Trust Ban limited pursues decentrali2ed management policies and gives ade+uate wor freedom

to the emplo$ees. This results in less pressure for the worers and acts as a motivational tool for

them" which gives them" increased encouragement and inspiration to move up the ladder of

success. The profit earned b$ the ban is used to the welfare activities of the Trust. The economic

service of the ban is open to all caste and class of people. The ban is formatting and

accomplishing various welfare projects and activities for the socio economic infrastructuraldevelopment of the countr$ and the active participation to the up gradation of the comparative

feeble class of the societ$" instead of accumulating profit. It has also been lined with man$

foreign bans to facilitate the foreign currenc$ transfer b$ the members of armed forces woring

in the LG and emigrant Bangladeshi. Trust Ban !imited has maintained growth in its general

baning business b$ maintaining and enhancing its relationship with its clients. The success of

Trust Ban limited is largel$ credited to its friendl$" co-operative approach" understanding the

special baning needs of each and ever$ client and concern for the benefits and welfare. 4rom

the beginning" the prime objective of Trust Ban limited was to increase capitali2ation" to

maintain disciplined growth and high corporate ethics standard and enhance the health of the

shareholders. *o" now Trust Ban limited is in leading position in 4inancial Institutional sectors

in Bangladesh. The financial performance of the ban in recent $ears is prett$ well. 8oreover"

an$ laxit$ in operational ground can considerabl$ be compensated through the cordial services

provided b$ a staff of talented officers or emplo$ees.

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General banking Activities_Trust Bank

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