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AMI Programme
Services Infrastructure Department
October 2012
General Overview
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Copyright © 2012 Accenture All rights reserved.
Index
• Objectives of the AMI Programme
• Background
• High-level Solution Blueprint
• Smart Prepaid Solution
• High-level Implementation Plan
• Scope and Status of current phase (Phase 1a)
• Programme Governance
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Copyright © 2012 Accenture All rights reserved.
Comply with National regulation 773 - mandates the use of smart systems and time-of-use tariffs for customers consuming over 1000kWh
Improve revenue collection - Reduce non-technical losses and meter reading costs through improved alarming
Shift Load as part of National Demand Management - Shift residential load from Morning & Evening peaks using TOU tariff
Change Customer Behaviour - Incentivise the efficient use of electricity with real-time energy usage information & ToU tariff
Participate in a National Load Management Programme – shed both C&I & residential load as a result of grid capacity constraints
Maximize Operational efficiencies – Deliver better electricity service & reduce operational costs through improved alarming
AMI / Smart Grid
Goals
Key AMI Objectives
The City of Tshwane has taken the initiative to implement Advanced Meter Reading / Smart Metering with the following objectives:
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Envisaged Benefits
• The CoT wants to achieve
benefits with the AMI
Programme related to a broad
set of business, operations,
customer, regulatory and
societal categories
• Value based outcomes within
many of these levers allow CoT
to maximise their investment in
the AMI technology
Minimise / Prevent
Electricity Theft Improved
Customer Service Delivery
Accurate Customer
Billing
Remote & Automatic
Connection/ Disconnection/
Meter Read
Customer Remote
Messaging Outage
Detection & Control
Power Quality
Monitoring
Curtail Interruptible
Services
CoT AMI Programme
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Copyright © 2012 Accenture All rights reserved.
Benefits
per
Customer
Segment
- Significant Benefits
- Medium Benefits
- Low Benefits
Benefits LPUs SPUs >500kwh SPUs <500kwh
Improved and new customer services
- Empowering Customers to be more energy efficient and
aware of their consumption
- Visualization of consumption data on the web XX
- Automatic upload of credit to the meter, the customer is not
reliant on a vending network, or time-bound to when and where
electricity can be purchased. This adds another more
convenient mechanism for customers to purchase electricity XX XXX
- Automatic transfer of services to new occupants of house
before transfer of property. This also ensures continuous
revenue collection for Tshwane XXX XXX
Improved revenue management
- Automated meter reading XXX XXX XXX
- Provide customers with accurate bills – correct and timeous
billing for ALL customers every month XXX XXX XXX
- Assist in customer dispute resolution, as customers would
have access to profile data of their consumption XXX XXX XXX
- Minimization of theft and tampering X X X
- Implementation of new tariff models such as Static Time of
Use Tariffs – Peak and Off-peak usage XXX XXX XXX
- Provide reminders of pending cuts of service due to unpaid
bills X XXX XXX
- Energy balancing to balance supply vs consumption. This will
allow Tshwane to easily identify electricity fraud at a very
granular level. It will also allow Tshwane to identify unmetered
customers X X XXX
- Convert customers from credit to prepaid in cases of
customer with significant debt accumulation X XXX
Improved Operations
- Improve the identification and resolution of power problems in
a timely, proactive and efficient manner , thereby providing a
better customer service XXX
o Outage detection and control XXX X X
o Power quality monitoring XXX X X
o Curtailment of interruptible services XXX X X
- Significant Benefits
- Medium Benefits
- Low Benefits
Benefits LPUs SPUs >500kwh SPUs <500kwh
Improved and new customer services
- Empowering Customers to be more energy efficient and
aware of their consumption
- Visualization of consumption data on the web XX
- Automatic upload of credit to the meter, the customer is not
reliant on a vending network, or time-bound to when and where
electricity can be purchased. This adds another more
convenient mechanism for customers to purchase electricity XX XXX
- Automatic transfer of services to new occupants of house
before transfer of property. This also ensures continuous
revenue collection for Tshwane XXX XXX
Improved revenue management
- Automated meter reading XXX XXX XXX
- Provide customers with accurate bills – correct and timeous
billing for ALL customers every month XXX XXX XXX
- Assist in customer dispute resolution, as customers would
have access to profile data of their consumption XXX XXX XXX
- Minimization of theft and tampering X X X
- Implementation of new tariff models such as Static Time of
Use Tariffs – Peak and Off-peak usage XXX XXX XXX
- Provide reminders of pending cuts of service due to unpaid
bills X XXX XXX
- Energy balancing to balance supply vs consumption. This will
allow Tshwane to easily identify electricity fraud at a very
granular level. It will also allow Tshwane to identify unmetered
customers X X XXX
- Convert customers from credit to prepaid in cases of
customer with significant debt accumulation X XXX
Improved Operations
- Improve the identification and resolution of power problems in
a timely, proactive and efficient manner , thereby providing a
better customer service XXX
o Outage detection and control XXX X X
o Power quality monitoring XXX X X
o Curtailment of interruptible services XXX X X
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Index
• Objectives of the AMI Programme
• Background
• High-level Solution Blueprint
• Smart Prepaid Solution
• High-level Implementation Plan
• Scope and Status of current phase (Phase 1a)
• Programme Governance
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Copyright © 2012 Accenture All rights reserved.
• 2005 – PoC on SPUs done with number of vendors (Stage 1)
• 2007 - Tender issued for end-to-end solution including LPUs, SPUs and pre-paid to vendors who passed PoC (Stage 2).
• 2009 – CFO recommended phased implementation over 3 years with following phases:
• Phase 1 – Large Power Users (8,000)**
• Phase 2 – Small Power Users (192,000 conventional meters)
• Phase 3 - Rest of SPUs and Pre-paid
• Jun 2010 – Tender awarded to Smart Grid, Unique Mbane, Mandla Technologies and Sky Storm Electronic Solutions for Phase 1 for 1 year starting 1 July with a meter cost, labour cost and engineer cost per meter, for a specific region
• Feb 2011 – Amended award letters sent to replace engineering cost with a once-off cost for the MSS and remove award per region. Awarded for Phase 1 for max of 3 years from the date the first order was issued.
• Mar 2011 – Purchase Orders placed for 40 meters per vendor and for Master Station Software (160 in total)
• Jun 2011
• Installed Master Station Software in CoT environment
• Tender issued for AMI PMO
• Jul 2011 – Installed 145 meters (35 LT per vendor, 5 HT for Skystorm)
• Sep 2011 – SkyStorm, Smart Grid and Mandla Tech signed their SDAs. Unique Mbane raised concerns with SDA and did not sign.
• Oct 2011
• Smart Grid notified City of Tshwane of change from the Grinpal solution to the Unique Mbane solution (SDA need to be modified)
• Purchase Orders placed for 1000 LT meters per vendor. Delivered but not yet installed. (4000 in total)
• Nov 2011
• Purchase Orders placed for 250 HT meters from Mandla Tech and Sky Storm. (500 in total)
• Further meter deployment stalled until comms established and vendor solution can be validated
• Accenture appointed for AMI PMO
• Jan 2012
• CIO advises on way forward for permanent comms infrastructure solution
• Contract signed with Accenture for AMI PMO
• Agreed with City on short term plan (6 months)
• Start driving and delivering against plan
Background
** Original 16,000 was the number of meters, not unique customers – currently multiple meters per customer; will be replaced by a single meter
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Index
• Objectives of the AMI Programme
• Background
• High-level Solution Blueprint
• Smart Prepaid Solution
• High-level Implementation Plan
• Scope and Status of current phase (Phase 1a)
• Programme Governance
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Copyright © 2012 Accenture All rights reserved.
High-level Solution Blueprint
Assumed Customer Advanced Meter Infrastructure (bi-directional)
Consumer Product
Back-end Integration
Devices in Customer Premise
Smart Meter
•Geyser •Pool pump
Customer Interface Unit
Appliance Control Device
PLC / RF
Concentrator Communications
Infrastructure Master Stations / Control Centres
Meter Data Management System
Middleware Back-end
applications
Multi-meter Vendor Master Station
LPU Incumbent Provider 1
LPU Incumbent Provider 2
LPU Incumbent Provider 3
Meter with GSM Modem
Concentrator with GSM or WiFi modem
PLC / RF
Multiple meters in
close proximity
PLC / Wireless
Option 1
Option 2
Wireless Network
Meter Data Management
System (MDUS)*
*Meter Data, Unification, Synchronization
SAP XI Netweaver
•Controls meters & comms infrastructure •Manages meter & event data and forwards to MDUS
•Central repository for meter & event data collected from all AMI Master Stations (Head Ends). • Gateway between AMI and the apps responsible for processing the meteriing and event data
LPU Meters
SAP aligned solution
LPU Basic Interim
Integration
•Replaced by MDUS solution
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Copyright © 2012 Accenture All rights reserved.
Business Drivers and Solution
Principles
• City of Tshwane has adopted a prepaid strategy with a smart prepaid
solution for both Small Power Users and Large Power Users.
• City of Tshwane will implement an Enterprise AMI Solution.
• The City will standardise on a set of protocols and standards to
achieve interoperability. This will allow the City to in the long term
procure meters that would easily integrate with the software solutions
implemented.
• Procurement of a Meter Data Management System that closely
integrates with SAP.
• Standardise on a Multi-Vendor Master Station, which can be set up to
communicate with a number of different meters.
Copyright © 2012 Accenture All rights reserved.
Index
• Objectives of the AMI Programme
• Background
• High-level Solution Blueprint
• Smart Prepaid Solution
• High-level Implementation Plan
• Scope and Status of current phase (Phase 1a)
• Programme Governance
Copyright © 2012 Accenture All rights reserved.
Copyright © 2012 Accenture All rights reserved.
• In his State of the City Address in March 2012, the Executive Mayor
announced that: “...we will, during the 2012/13 MTREF, be launching an
initiative called the Security of Revenue Project that entails a full roll-out
of prepaid electricity meters throughout Tshwane. The project will link all
consumers of electricity in the city to a prepaid meter and this will be
enforceable by law. Once in full swing, the project will help the City
overcome problems of inaccurate billing and loss of revenue to the City,
and secure the financial position of the City. This is a game-changing
project and will most likely redefine local government's financial
management.”
• Given this change in strategy, the Services Infrastructure Development
(SID) Department together with the AMI PMO revised the planning and
approach for the programme.
Background
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Tshwane Prepaid drivers
Collect Revenue early
Improve City’s cash flow & its forecasts
Minimize current reliance on readings
Address non-payment issues
Reduce Operational Complexities
Promotes customer usage awareness (EE)
Normal Prepaid Drivers
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Enabled by Dumb Prepaid Meters
Target All Lower LSM Customers
Incr
eas
ing
leve
l of
Smar
t C
apab
ility
Collect Revenue early
Eliminate reliance on readings
Reduce Operational Complexities
Implement ToU Tariffs
Automated Customer swaps without meter swaps
Automated Tamper/ Theft detection
New customer data for energy Management
Proactive Fault & Alarm Management
Demand Side Management (Load Control)
Automated token Handling / mgmt
Smart Grid Capabilities
P1 of revenue protection,
P2 of revenue protection
Regulation 773
National agenda, Eskom DSM rebate Large benefits come from improving substation automation & improved grid operations
Offer new customer services
Drivers for Prepaid on AMI
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Smart Prepaid Solution
• The City has made a decision to move towards a smart prepaid solution for both SPUs and LPUs.
• Technically LPU Prepaid is possible, but to a large extent it is unchartered ground as there are not any implementation of scale. The City can also not use the existing SPU prepaid infrastructure for LPUs as:
– STS does not support the complex LPU billing processes (tariff/rate structure, Maximum Demand and TOU).
– More sophisticated payment options that cannot be supported by a STS – this would be required for LPUs due to payment amounts involved.
• The City would need to implement its own prepaid management and vending solution using Multi-meter Vendor Master Station (MVMS) and Meter Data Management System (MDMS) for LPU prepaid.
• An LPU Prepaid Detailed Strategy phase has commenced on 27 August 2012, to: – Assess, by research and workshop, the key questions on LPU revenue management, notably the LPU
billing processes and payment options.
– Better understand the available technologies to address revenue management issues.
– Complete the conceptual design and blueprint for the LPU solution.
– Incorporate the LPU prepaid changes to the MDMS RFP – go to the market for the required solution that now incorporates prepaid LPU requirements.
– Assess the impact on what was planned for Phase 1b of the LPU AMI solution and Phase 2 (SPU solution) and to replan accordingly.
– Understand the costs of implementing an LPU prepaid solution and the perceived benefits.
– Assess the impact on the LPU customers and what change management would be required.
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Prepaid Solution Architecture
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Index
• Objectives of the AMI Programme
• Background
• High-level Solution Blueprint
• Smart Prepaid Solution
• High-level Implementation Plan
• Scope and Status of current phase (Phase 1a)
• Programme Governance
Copyright © 2012 Accenture All rights reserved.
Copyright © 2012 Accenture All rights reserved.
To achieve these objectives, the City of Tshwane is following a phased implementation approach:
• Phase 1a: LPU Interim Integration
– Deployment of smart meters for Large Power User (LPU) customers and the implementation of an interim
integration solution between the LPU Master Stations and SAP.
• Phase 1b: LPU MDMS Integration
– Selection and implementation of a Meter Data Management System and integrating the MDMS with SAP and the
LPU Master Stations. Phase 1b will contain 3 releases, each with a different focus:
• Release 1.1: MDMS Implementation
• Release 1.2: LPU Prepaid Implementation
• Release 1.3: Migrate LPU meters from incumbent master stations to MVMS
• Release 2: MVMS Meter Adaptors and Advanced MDMS functionality Implementation.
• Phase 2a: SPUs consuming > 500 kwh (current post-paid customers)
– Selection of and deployment of smart AMI meters (can switch between post-paid and prepaid) for Small Power
Users (SPUs) consuming > 500 kwh per month and and the implementation of the MDMS and MVMS solution for
SPUs.
• Phase 2b: SPUs consuming < 500 kwh (current prepaid customers)
– Extend the smart solution to customers consuming less than 500 kwh per month – the City needs to decide
whether it is cost effective to rollout AMI to these customers or to leave them on dumb prepaid.
• Phase 3: Standardisation and Optimisation
– Simplify the operations of the solution by decommissioning the LPU Master Stations and integrating the LPU
meters with the multi-meter vendor Master Station.
– Extend functionality for more advanced AMI capabilities and start enabling certain elements of Smart Grid (e.g
demand/response, demand side management, energy efficiency management, load management) 18
High-level Implementation
Plan and Approach
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High-Level LPU Timeline
White
Green
Orange
Blue
Done
Current / In Progress
Future
Ongoing support
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High-Level SPU Timeline
White
Green
Orange
Blue
Done
Current / In Progress
Future
Ongoing support
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Detailed MDMS & MVMS
Release Timeline
2013 2014
9 10 13 14 15 16 17 18 19 20 21 22 25 26 27 28 29 30 31 32 33 34 35
Oct Nov Feb Mar Apr May Jun Jul Aug Sep Oct Nov Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
23 24
Dec Jan
11 12
Dec Jan
LPU Prepid Strategy
MDMS and MVMS Requirements Specification and Tender Process
XIV Procurement
XIV Config
SAP PI Implementation
R1.1 - MDMS Implementation (Limited Use cases; flat file integration to Master Stations ; MDM integration to SAP)
R2 - MVMS - Meter Adaptors - Development to integrate meters to MVMS; Enable Advanced MDMS functionality
R1.2 - LPU Prepaid Implementation; MVMS Vending Module
R1.3 - Migrate LPU meters from encumbent master stations to MVMS
Phase 2: Implement SPU MDMS and MVMS Solution
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Index
• Objectives of the AMI Programme
• Background
• High-level Solution Blueprint
• Smart Prepaid Solution
• High-level Implementation Plan
• Scope and Status of current phase (Phase 1a)
• Programme Governance
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Copyright © 2012 Accenture All rights reserved.
Scope of Phase 1 – Large
Power Users
• Four meter vendor companies have been appointed to provide High Tension and Low Tension smart meters as well as the Master Station Software.
• Deployment of smart meters to between 6000 and 7000 LPU customers. Scope expanded to also include completion of meter audits.
• The smart meters will communicate with the Master Stations via a GPRS communications infrastructure.
• A Control Centre will be established to monitor and manage the solution and provide field services support.
• A basic interim integration are being implemented between the Master Stations and SAP, which will continue to be utilised for billing (Phase 1a).
• The interim integration solution will be replaced by the Meter Data Management System (Phase 1b). The City need to go out on tender to select a MDMS.
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Phase 1a: LPU
Technical Architecture
Customer Meter Reading Infrastructure Back-end Integration
Smart Meter Communications Infrastructure Master Stations Basic Integration
with SAP Back-end
applications
Unique Mbane**
Mandla Technologies**
Sky Storm
Wireless Network
•Controls meters & comms infrastructure •Manages meter & event data and generates flat file for integration •Proprietary software from meter vendors
x
Meter with GSM
Modem
PLC
GPRS Connectivity
Meter with GSM
Modem
PLC
Meter with GSM
Modem
PLC
APN
Radius Service
Leased line, fibre or wireless
LPU Basic Interim
Integration
The Interim Integration Solution will be replaced by a Meter Data Management System (MDMS) layer MDMS is the: • Central repository for meter & event data collected from all AMI Master Stations • Gateway between AMI and the apps responsible for processing the meteriing and event data
** Smart Grid will be providing both Unique Mbane and Mandla Technologies meters and will utilise their Master Stations
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High-Level Current Status (as at 16 Sept 2012)
Meter Deployment IT Solution
• 2,580 meters deployed. Meter deployment is continuing for meters still in storage.
• POs for new meters were created on 20 Sept 2012, 1½ months later than planned due to internal delays. Plan to complete deployment of Low Tension meters by 28 Feb 2013 and High Tension meters by 30 Apr 2013.
• Roughly 4,525 technical meter audits have been completed.
• Completed design, development and testing of the Interim Integration Solution – which enables automated meter readings from Master Stations to be sent to SAP for billing and invoicing.
• Solution went live in Aug 2012. Currently is 281 meters cut over. Monthly cut overs planned as per cut over plan per portion.
• The draft tender spec for the MDMS & MVMS is under review.
Technical Architecture Communications Architecture
• Completed Technical Architecture design and Hardware Specifications
• Completed setup of Quality Assurance and Production Environments.
• Disaster Recovery Plan was agreed with ICT and delivery on this has started.
• Completed Communications Infrastructure Requirements and Design. • Completed setup of Communications Infrastructure required for go-
live. • The Fibre went live on 10 Sept and is now the primary link, with the
Microwave as the backup link. The Purchase Order for Test APN was created on 14 Sept and the setup and testing of the Radius Server solution can now commence.
Meter Vendor Solution Validation Business Transformation
• Developed Solution Validation criteria and completed with Mandla Technologies, Unique Mbane and SkyStorm
• Was dependency on Comms Infrastructure to finalise and complete LPU Field Validation. Started in August.
• Defined Operations Centre processes and organisation structure. • Temporary Ops Centre operational and supporting the meters that
went live. • Streamlining the to-be process documentation (focussing on Ops
Centre activities). • The revamp of the permanent Operations Centre location has started.
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Key Achievements and Next Milestones
Key Achievements: • 2,580 meters deployed
• Completed Solution Validation
• Completed design, build, component testing, SIT and UAT of Interim Integration Solution
• Went live with Interim Integration Solution and successfully billed and invoiced on SAP
• 203 meters cut over
• Draft MDMS Specification and URS completed
• Completed design of technical and communications architecture
• Completed setup of QA and Production environments
• Completed setup of Comms Infrastructure and Firewall (with exception of Radius Server)
• Temporary Ops Centre operational
• Completed LPU Operator Training
Key Next Milestones*: • Complete Unknown Meter Audits: 22 Sep (08 Aug)
• Cutover of more meters in portions 13, 14 and 15: 10 Sep
• Cutover plan for all portions start: Oct
• Issue MDMS Specification: 30 Sep (30 Aug)
• Complete Radius Server setup: 21 Dec (15 Jul)
• Order more meters: 17 Sep (01 Aug)
• Complete LT meter deployment: 30 Nov**
• Complete HT meter deployment: 30 Apr
• Complete DR Setup: 30 Nov (30 Sep)
• Complete LPU Prepaid Strategy: 23 Nov
* Dates in brackets indicate the originally planned dates ** LT meter deployment will be impacted by delay in issueing of meter purchase orders – will replan based on meter delivery timelines possible for each meter vendor
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Major Risks and Issues
Risk / Issue Mitigation / Action / Status
SIM cards are being stolen and modems / meters damaged. Although restrictions on SIMs are limiting cost implications, the operational effort of blocking and replacing SIMs are great. Finding that about 15-20 % of SIMs stolen and modems / meters damaged (I).
• SIMs are restricted from being used on internet or for voice and outgoing SMS has been blocked.
• Will proceed with printing and placement of stickers. • Funding not available for installation of secure meter boxes for all
LPUs. Will install those boxes already procured at known problem sites. Investigating usage of better locks.
• Defined process for handling replacement of stolen SIMs.
Different issues with the meters in the field and the data on SAP will reduce the number of meters included in the go-live. Sky Storm - 8 digit numbers not updated on SAP. Mandla Tech - Modems not installed. Smart Grid - CT ratio issue and firmware upgrade. UMSA – firmware upgrade. (I)
• Proceeded with go-live with those meters for which the issues were resolved.
• Need to continue to address these issues in order not to impact future cutovers.
Delay in setup of WBS elements on SAP is resulting in AMI PMO being unable to request creation of purchase orders required. (I) Risk that this will impact meeting of planned milestones, such as completing the LPU LT meter deployment by end of November 2012 and setup of Radius Server. (R) RISK REALISED.
• Some of the WBSes still not created. • POs for meters created but not released. LT meter deployment will
not be completed by end of Nov as planned. Will need to replan once POs are issued and delivery dates confirmed.
• PO for Test APN created. Will now start with setup and then commence with Radius server setup – need revised deadline date.
• POs for revamp created.
Technical meter audit required to identify type of meter and purify SAP data. Delay in capturing the information on SAP due to capacity. (I) Access and location issues with roughly 1,800 unknown meters. (I)
• Meter audits started on 11 June. 4,426 completed. • Might capture on spreadsheet first in order to proceed with meter
deployment and ordering of more meters. • Will need to send CoT resources with vendors to 1800 problem
sites. • Need to start utilising meter vendors to address problems identified
on sites (utilising variation order items)
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Major Risks and Issues
Risk / Issue Mitigation / Action / Status
The new CoT Org Structure has not been finalised – uncertainty around reporting, funding and securing of permanent resources for Operations Centre. (I) Term for temporary resources coming to an end on 31 October. Risk that perm resources will not yet be appointed for knowledge transfer and handover to take place in October. Might need to extend temp resources. (R)
• CoT addressing issue of identifying permanent resources now that the new CoT Org Structure has been finalised.
• HR indicated that roles are not funded – escalating to SED.
SAP data quality issues have been identified – especially on meter number field. Additional issues also identified on meter type fields - both existing data and newly captured meter data (I)
• Analysis currently being done for all problem areas identified in order to come up with action plan to discuss with City
• Number of problems can be address through meter audits • Need additional capacity to correct issues on SAP • Issues continue to impact cut-over of meters
Further delays in setup of Radius Server (due to Test APN PO) and installation of Fibre. (I)
More effort required than initially anticipated to set up full DR solution (for AMI and SAP). Will result in delayed setup of DR environment and completion of Tech Arch. (I)
Risk that planned redundancy and DR environment not set up. (R)
• Discussing DR requirements and setup with ICT. Completed DR setup plan (including setup of DR for SAP)
• Test APN PO now created. Can now start driving plan for setup of Radius Server.
• Managed to extend Tech Arch Lead until end of Oct by rolling off another resource earlier. Would need to extend the Tech Arch lead further as DR setup and Radius Server setup will not be completed by end of Sept.
• Risk around UPS was addressed by ICT. Will be escalating issue around generator to Building Management.
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Index
• Objectives of the AMI Programme
• Background
• High-level Solution Blueprint
• Smart Prepaid Solution
• High-level Implementation Plan
• Scope and Status of current phase (Phase 1a)
• Programme Governance
Copyright © 2012 Accenture All rights reserved.
Copyright © 2012 Accenture All rights reserved.
Governance Architecture
Strategic
Tactical
Operational
Qu
arte
rly
Mo
nth
ly
Bi-
Wee
kly
Mayco
Top Management
Steering Committee
Integrated Status Meeting
Individual Workstream Status
Meetings
Forum
Executive Mayor Members of Mayco
AMI Programme Manager
City Manager Members of Manco
AMI Programme Manager
AMI Programme Manager SED: PWID
ED: Energy & Electricity CIO
ED: Revenue Management ED: Water
ED: Marketing and Comms
AMI Programme Manager ICT Contact
Relevant Project Resources across all workstreams
Project Resources for the specific workstream
City of Tshwane
Project Representative Programme Manager Accenture Client Lead
Project Representative Programme Manager Accenture Client Lead
Project Representative AMI Programme Manager
Selected Workstream Leads (if required)
AMI Programme Manager Workstream Leads
AMI Programme Manager Relevant Workstream Lead
Project Resources (if required)
Accenture
Meter Service Provider Project Manager (only if
required specifically)
Meter Service Provider Project Manager
Meter Service Provider Project Manager (if
required)
3rd Party