General Practice Assessment Questionnaire Data

Hetherington Group Practice

2013/14

55 responses

Q1: How helpful do you find the receptionists at your GP practice?

Q1: how helpful do you find the receptionists at your GP practice?

30%

70%

Very helpful

fairly helpful

not very helpful

Not at all helpful

Q2: How easy is it to get through to someone at your GP practice on the phone?

24%

53%

18%

5%0%0% Very easy

Fairly easy

Not very easy

Not at all easy

Don't know

Haven't tried

54 responses [100%]

Q3: How easy is it to speak to a doctor or nurse on the phone at your GP practice?

37%

47%

10%

2%4%Very easy

Fairly easy

Not very easy

Not at all easy

Don't know / haven't tried

Q4: If you need to see a GP urgently, can you normally get seen on the same day?

51%

16%

33%Yes

No

Don't know / Neverneeded to

Q5: How important is it to you to be able to book appointments ahead of time in your practice?

91%

9%

Important

Not important

Q6: How easy is it to book ahead in your practice?

20%

30%35%

7%

4% 4%

Very easy

Fairly easy

Not very easy

Not at all easy

Don't know

Haven't tried

Q7 / Q8

0

10

20

30

40

50

60

In Person By phone Online Doesn't apply

How do you normally book your appointments at your practice?

Which of the following methods would you prefer to use to book appointments at your practice?

Q9/10: How quickly do you usually get seen [when you want to see a particular doctor]?

0

1

2

3

4

5

6

7

8

Same day or nextday

2-4 days 5 days I don't usuallyneed to be seen

quickly

Don't know,never tried

Excellent Very good Good Fair Poor Very poor Does not apply

Q11/12: How quickly do you usually get seen [when you are willing to see any doctor]?

0

2

4

6

8

10

12

Same day or nextday

2-4 days 5 days I don't usually needto be seen quickly

Don't know, nevertried

Excellent Very good Good Fair Poor Very poor Does not apply

Q13/14: How long did you wait for your [most recent] consultation to start?

0

1

2

3

4

5

6

7

8

9

10

Less than 5minutes

5 - 10 minutes 11-20 minutes 21- 30 mnutes More than 30minutes

There was noset time for my

consultation

Excellent Very good Good Fair Poor Very poor Does not apply

77%

17%

6%

Yes

No

Don't know

Opening TimesQ15: Is the practice currently open at times that are convenient to you?

Don’t know

Q16: Which of the following additional opening hours would make it easier for you to see or speak to someone?

No

Yes

19%

11%

21%

30%

13%

6%

Before 8am At lunchtime After 6:30pm

On a Saturday On a Sunday None of these

Seeing doctor of choiceQ17: Is there a particular GP you usually prefer to

see or speak to?

Q18: How often do you see or speak to the GP

you prefer?

Yes

No

There’s usually only one doctor in my surgery

Q19 – 23 How good was the last GP at:

0

5

10

15

20

25

30

35

Giving you enoughtime

Listening to you Explaining tests andtreatments

Involving you indecisions about your

care

Treating you with careand concern

Very good Good Fair Poor Very poor Does not apply

Q24: Did you have confidence and trust in the GP you saw or spoke to?

74%

24%

2%0%

Yes, definitley

Yes, to some extent

No, not at all

Don't know / can't say

Q25 – 29: How good was the last nurse at:

0

5

10

15

20

25

Giving youenough time

Listening toyou

Explainingtests and

treatments

Involving youin decisionsabout your

care

Treating youwith care and

concern

Very good Good Fair Poor Very poor Does not apply

Q30: Did you have confidence and trust in the nurse you saw or spoke to?

62%

19%

3%

16%

Yes, definitley

Yes, to some extent

No, not at all

Don't know / can't say

Q31-33How well does the practice help you to:

0

5

10

15

20

25

30

35

40

understand yourhealth problems?

Cope w ith your healthproblems

Keep yourself healthy

Very well Unsure Not very well Does not apply

Q34: Overall, how would you describe your experience of your GP surgery?

0

5

10

15

20

25

Excellent Very good Good Fair Poor Very poor

Q35: Would you recommend your GP surgery to someone who has just moved to your local area?

62%

30%

4%2%2%

Yes definitley

Yes, probably

No, probably not

No, definitely not

Don't know

Comments

The best GP practice in the area!! Overall Patient care is excellent!!

I have always been happy with the staff and treatment that I have received in the past and I know that this will continue into the future, a great practice.

Lot better than most local practices!

More nurse appointments available, especially outside 9-5

Changing systems to see GP gets confusing- I do not like the new system as your to give details of health to receptionist in order to get seen. Also GP does not have overall sense of conditions as hard to see same GP which is very important if you have ongoing health conditions as provides consistency and avoids the need to explain over and over again but also an understanding as to how things impact overall health.

Dr Jayesh Patel I would like to say is an amazing Dr, one of which others should take note of. He actually listens as well as helps

This was once the best practice in Brixton, a real pioneering institution. Since you've taken over Pavilion practice and changed the appointment system, it has totally collapsed. The main partners are of doing other jobs, the place lack coordinates, a sense of care and purpose. Dr Burton would be ashamed of you all.

Well run with great help from front desk

I have been at this practice for 30+ years. It is excellent

Demographics of the Survey

Q36 Are you?

Male 30%

Female70%

Male

Female

Q37 How old are you

0

5

10

15

20

25

Under 16 16 ro 44 45 to 64 65 to 74 75 or over

Under 16

16 ro 44

45 to 64

65 to 74

75 or over

Q38 Do you have any long-standing health condition?

46%

45%

9%

Yes

No

Don't know/can't say

Q39 What is your Ethnic Group

62%

28%

0%6%

0%4%

White

Black or Black British

Asian or Asian british

Mixed

Chinese

Other Ethnic group

Q40 Which of the following best describes you?

0

5

10

15

20

25

30

Employed (full or part time including self employed)

Unemployed/looking for work

At school or full time education

Unable to work due to long term sickness

Looking after your home/family

Retired from paid work

Other

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