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General SRC #15, Attachment : Provider Satisfaction Survey
General SRC #15, Attachment н: Provider Satisfaction Survey
Copyright ©2016 Magellan Complete Care, 14100 Magellan Plaza, Maryland Heights, MO 63043 All rights reserved. Page 1
Magellan Complete Care Physician Satisfaction Survey
Please answer the following questions with regard to your experience(s) with
1. Your overall satisfaction with the services you received from
Copyright ©2016 Magellan Complete Care, 14100 Magellan Plaza, Maryland Heights, MO 63043 All rights reserved. Page 1
11. Timeliness of communicating authorization decisions to you?
7. Your patients' ease of access to non-urgent lab and radiology testing
8. Your patients' ease of access to non-urgent behavioral health care
Magellan Complete Care (MCC) would like your assistance in our efforts to improve the quality of services we deliver to you. By answering
some questions about your experience with our administrative and network management practices, you will help us to better identify and
meet your expectations. Your response to this survey will be confidential. Individual ratings will not be reported. Please fax your
completed survey to 1-888-656-1947.
Select the rating that best describes your experiences and opinions. N/A = not applicable or no experience
6. Your patients' access to non-urgent specialty services
10. MCC’s authorization process?
Claims Payment Reimbursement
14. Do you send claims to Magellan Complete Care for reimbursement?Yes No, skip to question 21 Do not know, N/A, skip to question 21
13. If you spoke to a utilization management clinical reviewer, please rate
a. the convenience of scheduling a peer-to-peer review
b. how clearly the rationale for a determination was explained
c. the professionalism of the clinical reviewer(s)
2. Availability of clinical staff
3. Consistency of decision-making by clinical staff 4. Ease of referring members to other practitioners in the network
5. Ability for patients to access other specialty services when needed
Utilization Management & Case and Disease Management
16. Accuracy of your claims payments by MCC
17. Timeliness of your claims payments by MCC
19. MCC’s claims appeal process
How satisfied are you with:
20. MCC’s claims appeal timeliness
18. Electronic claim submission to MCC
15. Do you submit claims electronically (for example EDI, EFT, ERA, etc.)?Yes No Do not know or N/A
How satisfied are you with the following:
9. How satisfied are you with the care coordination and case management program MCC provides?
your satisfaction with…
Magellan Complete Care
Please answer the following questions with regard to your experience(s) withMagellan Complete Care (MCC) since January 2016.
Magellan Complete Care (MCC) since the beginning of the Managed MedicalAssistance (MMA) program (January 2016).
Dissatisfied
N/A
or
Don't
Know
Very
DissatisfiedSatisfied
Very
Satisfied
12. MCC's appeal process as the result of denial of coverage/service?
Dissatisfied
N/A
or
Don't
Know
Very
DissatisfiedSatisfied
Very
Satisfied
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General SRC #15, Attachment 2: Provider Satisfaction Survey
Copyright ©2016 Magellan Complete Care, 14100 Magellan Plaza, Maryland Heights, MO 63043 All rights reserved. Page 2
Evaluation & Outcomes, Magellan Health, Inc.,
14100 Magellan Plaza, Maryland Hgts MO 63043
or Fax to 1-888-656-1947
21. The credentialing/contracting process
22. Opportunities to give input to MCC
24. MCC’s language assistance services (i.e. interpretation, translation
Provider Relations and Communications
25. If you have called or written to file a formal complaint, what was your
23. MCC’s publications (provider handbook, provider newsletter)
26. Representatives on the provider services 1-800 line(s) ability to resolve
27. Overall satisfaction with the MCC’s provider services 1-800 line(s)
28. Do you have a need for additional office training from our network relations team?Yes No Do not know or N/A
Internet Usage
32. How often do you use the www.magellancompletecareoffl.com website?Daily Weekly Monthly Other Never, skip to question 35
33. Are you able to find the information you set out to find on the www.magellancompletecareoffl.com website?Always Usually Sometimes Never
34. Overall, how satisfied are you with the www.magellancompletecareoffl.com website?Very Satisfied Satisfied Dissatisfied Very Dissatisfied
35. Additional Comment
Thank you for taking the time to complete this survey.
Dissatisfied
N/A
or
Don't
Know
Very
DissatisfiedSatisfied
Very
Satisfied
services)
satisfaction with the ease and timeliness of Magellan Complete Care’s
complaint resolution process?
your problem or answer your questions in a timely manner?
Communication Between Behavioral Healthcare and Medical Practitioners
How often do you obtain information about a patient's care from other practitioners (medical to behavioral providers or
29. Timely?
30. Sufficient?
31. Clear?
behavioral to medical providers) that is...Sometimes NeverUsuallyAlways
About You (optional)
36. Indicate your specialty. Please select only one.
Please return in the enclosed business reply envelope
to:
Advanced Practice Registered Nurse Cardiology Dermatology Endocrinology
Gastroenterology General Surgery Hematology/Oncology Infectious Disease
License Marriage & Family Counselor Nephrology Neurology Obstetrics/Gynecology
Optometry PCP-(Internal Medicine, PCP-Pediatrics
Psychiatrist
Psychologist
Pulmonology Social Worker
Other - MedicalOther - Behavioral Health
Family Practice, General Practice)
How satisfied are you with the following:
14386
General SRC #15, Attachment 2: Provider Satisfaction Survey
