ABCD
2015 Compensation & Benefits Survey
Job Profiles / Retail Sector
April 2015
KPMG Advisors A.E.
April 2015
This report with Appendices contains 90 pages
ptk/VEP (1062384)
© 2015 KPMG Advisors AE, a Greek Societe Anonyme and a member firm of the KPMG
network of independent member firms affiliated with KPMG International Cooperative ("KPMG
International"), a Swiss entity. All rights reserved. Printed in Greece.
ABCD 2015 Compensation & Benefits Survey
Generic Job Profiles/ Retail
Risk Advisory Services
April 2015
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© 2015 KPMG Advisors AE. All rights reserved.
Contents
1 General & Sector Job Families 2
2 Generic Job Profiles Index 4
3 Sector Job Profiles Index 10
4 JOB DESCRIPTIONS 12
4.1 JOB FAMILY: GENERAL MANAGEMENT (GM) 12
4.2 JOB FAMILY: FINANCE (FIN) 15 4.3 JOB FAMILY: INFORMATION TECHNOLOGY (IT) new position 24 4.4 JOB FAMILY: SALES & MARKETING (S&M) 33 4.5 JOB FAMILY: HUMAN RESOURCES (HR) 53
4.6 JOB FAMILY: ADMINISTRATION (ADM) 60 4.7 JOB FAMILY: MISCELLANEOUS POSITIONS (MSC) 65
4.8 JOB FAMILY: RETAIL OPERATIONS (ROP) 71 4.9 JOB FAMILY: RETAIL BUYING (RBU) 82 4.10 JOB FAMILY: RETAIL REAL ESTATE (RRE) 85
4.11 JOB FAMILY: RETAIL SUPPORTING (RSU) 87
For further information and assistance in filling in the 2015
Compensation & Benefits Survey data, please contact our
Survey Team in the People Services Unit:
Ms Papatzimou Veroni
Ms Parisi Tonia
Ms Balikoura Vicky
Mr Gouras Nasos
Ms Kotsia Konstantina
Telephone: (210) 60 62 100
Fax: (210) 60 62 111
e-mail: [email protected]
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1 General & Sector Job Families
Following are the 140 generic job positions of the KPMG Compensation & Benefits Survey,
separated into the 9 job families below:
Job Family Family Code
1. General Management (GM)
2. Finance (FIN)
3. Information Technology (IT)
4. Sales & Marketing (S&M)
5. Human Resources (HR)
6. Administration (ADM)
7. Miscellaneous (MSC)
These job families include positions applicable to all sectors. Therefore, we refer to them as the
General Job Families.
RETAIL Sector
There are four discrete job families especially for this sector: 22 job codes can be found under
the initials ROP (Retail Operations), 6 under the initials RBU (Retail Buying), 4 under the
initials RRE (Retail Real Estate) and 7 under the code RSU (Retail Supporting), 39 in total.
Eight of the positions under the initials ROP, refer to the sales & marketing operations and
replace the descriptions that appear under the code S&M of the General Job Families.
Respectively, five positions of the RSU code and one position of the RBU code replace
descriptions found under the code M&E of the General Job Families. The list below presents the
correspondence between the sector and the general job codes.
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ROP Job positions General S&M job positions
ROP 1 Retail Operations Director S&M 1 Commercial Director
ROP 8 Marketing Manager S&M 3 Marketing Manager
ROP 9 Trade Marketing Manager S&M 17 Trade Marketing Manager
ROP 10 Product/Brand Manager S&M 21 Product/Brand Manager
ROP 11 Advertising & Communications
Executive
S&M 24 Advertising Executive
ROP 15 Category Manager S&M 30 Category Manager
ROP 21 After Sales Supervisor S&M 35 After Sales Supervisor
ROP 22 After Sales Technician S&M 36 After Sales Technician
RSU Job positions General M&E job positions
RSU 1 Logistics Director M&E 4 Logistics Director
RSU 3 Distribution Manager M&E 6 Distribution Manager
RSU 4 Warehouse Manager M&E 9 Warehouse Manager
RSU 6 Warehouse Clerk M&E 24 Warehouse Clerk
RSU 7 Supply Chain Executive M&E 28 Supply Chain Executive
RBU Job positions General M&E job positions
RBU 5 Buyer M&E 8 Buyer
The retail sector position reporting form includes the additional sector positions and excludes
those of the general job families that are not relevant to the specific sector. More precisely,
selected positions from “Sales & Marketing” are not included on the form.
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2 Generic Job Profiles Index
General Sector Job Profiles (applicable to all sectors)
Job Family: General Management
GM 1 General Manager/Managing Director
GM 2 Deputy General Manager
GM 3 Divisional/Business Unit Director
Job Family: Finance
FIN 1 Finance & Administration Director
FIN 2 Finance Manager
FIN 3 Treasurer
FIN 4 Financial Controller
FIN 5 Accounting Manager
FIN 6 Accounting Supervisor
FIN 7 Budgeting & Reporting Supervisor
FIN 8 Credit & Collection Supervisor
FIN 9 Collector
FIN 10 Senior Accountant
FIN 11 Tax Specialist
FIN 12 Financial Analyst
FIN 13 Accountant
FIN 14 Accounting Clerk
FIN 15 Cashier
FIN 16 Cost Accountant
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Job Family: Finance
FIN 17 Credit & Collection Officer
FIN 18 Budgeting & Reporting Manager
Job Family: Information Technology
IT 15 IT Director
IT 1 IT Manager
IT 2 IT Supervisor
IT 3 Data Base Administrator
IT 16 IT Infrastructure Manager
IT 17 Business Systems Manager
IT 18 Information Systems Security Manager
IT 5 Systems Analyst
IT 6 Software Engineer
IT 8 Help Desk Support
IT 9 Computer Operator
IT 10 Web Master
IT 11 System & Network Administrator
IT 12 ERP Consultant
IT 13 Data Warehouse Analyst-Architect
IT 14 CRM Specialist
IT 19 Business Intelligence (B.I.) Specialist (new)
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Job Family: Sales & Marketing
S&M 1 Commercial Director
S&M 2 Sales Manager
S&M 3 Marketing Manager
S&M 4 Business Development Manager
S&M 5 Exports Manager
S&M 6 Key Accounts Manager
S&M 7 Regional Sales Manager
S&M 8 Area Sales Manager
S&M 9 Customer Service Manager
S&M 10 Sales Administration Supervisor
S&M 11 Sales Representative-Key Accounts
S&M 12 Sales Representative
S&M 13 Sales Engineer
S&M 14 Sales Support Manager
S&M 15 Sales Support Clerk
S&M 16 Customer Services Representative
S&M 17 Trade Marketing Manager
S&M 18 Marketing Executive
S&M 19 Merchandiser
S&M 20 Group Product/Brand Manager
S&M 21 Product/Brand Manager
S&M 22 Assistant Product/Brand Manager
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Job Family: Sales & Marketing
S&M 23 Marketing Research Executive
S&M 24 Advertising Executive
S&M 25 Public Relations Executive
S&M 26 Sales Director
S&M 27 Marketing Director
S&M 28 National Key Accounts Manager
S&M 29 Sales Analyst/ Planner
S&M 30 Category Manager
S&M 31 Call Center Supervisor
S&M 32 Call Center Representative
S&M 33 Sales Trainer
S&M 34 Ex Van Salesman
S&M35 After Sales Supervisor
S&M36 After Sales Technician
S&M37 Sales Effectiveness Manager
S&M38 Marketing Intelligence Manager
Job Family: Human Resources
HR 1 Human Resources Director
HR 2 Human Resources Manager
HR 3 Assistant HR/Personnel Manager
HR 4 Industrial Relations Supervisor
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Job Family: Human Resources
HR 5 Compensation & Benefits Supervisor
HR 6 HR Planning & Recruitment Supervisor
HR 7 Training Supervisor
HR 8 Personnel Administrator
HR 9 Payroll Clerk
HR 10 Payroll Supervisor
HR 11 Human Resources Business Partner
HR 12 HR Generalist
Job Family: Administration
ADM 1 Administration Manager
ADM 2 Office Manager
ADM 3 GM Executive Secretary/Personal Assistant
ADM 4 Executive Secretary
ADM 5 Secretary
ADM 7 Telephonist/ Receptionist
ADM 8 General Duties Clerk
ADM 9 Messenger
ADM 10 Personal Driver
Job Family: Miscellaneous
MSC 1 Corporate Lawyer
MSC 2 Internal Audit Manager
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Job Family: Miscellaneous
MSC 3 Internal Auditor
MSC 4 Project Manager
MSC 5 Branch Manager
MSC 6 Management Trainee
MSC 7 Investor Relations Supervisor
MSC 8 Investor Relations Officer
MSC 9 Knowledge Management Expert
MSC 10 Corporate Affairs Manager
MSC 11 Quality Assurance Supervisor
MSC 12 Legal Affairs Manager
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3 Sector Job Profiles Index
Job Family: Retail
Operations (ROP)
ROP 1 Retail Operations Director
ROP 2 Area Operations Manager
ROP 3 Store Manager I
ROP 4 Store Manager II
ROP 5 Assistant Store Manager
ROP 6 Store Department Supervisor
ROP 7 Cashier’s Supervisor
ROP 8 Marketing Manager
ROP 9 Trade Marketing Manager
ROP 10 Product/Brand Manager
ROP 11 Advertising & Communications Supervisor
ROP 12 Store Manager III
ROP 13 Systems & Organization Supervisor
ROP 14 Systems & Organization Officer
ROP 15 Category Manager
ROP 16 Store Cashier
ROP 17 Shift Supervisor
ROP 18 Store Sales Clerk
ROP 19 Megastore Manager
ROP 20 Retail Operations Manager
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ROP 21 After Sales Supervisor
ROP 22 After Sales Technician
Buying (RBU)
RBU 1 Buying Director
RBU 2 Buying Manager
RBU 3 Chief Buyer
RBU 4 Senior Buyer
RBU 5 Buyer
RBU 6 Junior Buyer
Retail Real Estate (RRE)
RRE 1 Real Estate Manager
RRE 2 Construction & Maintenance Supervisor
RRE 3 Real Estate Supervisor
RRE 4 Equipment Supervisor
Supporting (RSU)
RSU 1 Logistics Director
RSU 2 Franchising Manager
RSU 3 Distribution Manager
RSU 4 Warehouse Manager
RSU 5 Warehouse Receptionist
RSU 6 Warehouse Clerk
RSU 7 Supply Chain Executive
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4 JOB DESCRIPTIONS
4.1 JOB FAMILY: GENERAL MANAGEMENT (GM)
GM 1. GENERAL MANAGER / MANAGING DIRECTOR
Alternative titles: Country Manager, CEO
Duties:
Directs and has full responsibility for
company's overall activities.
Approves company strategy and
operations objectives and ensures their
implementation.
Safeguards the company's image and
promotes effective relations with all
external groups (clients, authorities etc.).
Specifications:
University degree often at postgraduate level
and extensive professional training.
Usually 15-20 years of experience, most of
which at senior positions.
In-depth knowledge of the economic and the
market environment.
Fluency in English and often in a second
language.
Typically reports to: Board of Directors or superior in parent company
Typically supervises: 4-7 Managers/Directors and their personnel (commercial/services: 100-
150, industrial: 200-300).
Note: Positions such as CEO, Executive Presidents and Vice Presidents in large organizations
belong to the “GREATER” category.
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GM 2. DEPUTY GENERAL MANAGER
Alternative titles: Deputy Country Manager
Duties:
Directs, supervises and is responsible for a
major part of company's overall activities.
Resumes the GM’s duties and
responsibilities in his/her absence.
Ensures the implementation of company
strategy and objectives in his/her areas.
Safeguards the company's image and
promotes effective relations with all external
groups (clients, authorities etc.).
Specifications:
University degree often at postgraduate level
and extensive professional training.
Usually 12-15 years of experience, most of
which at senior positions.
In-depth knowledge of the economic and the
market environment.
Fluency in English and often in a second
language.
Typically reports to: General Manager/Managing Director
Typically supervises: 3-5 Managers and their personnel (commercial/services: 50-100,
industrial: 100-180).
Note: Positions such as CFO, COO, CIO, CPO in large organisations or group of companies could
match this profile.
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GM 3. DIVISIONAL / BUSINESS UNIT DIRECTOR
Duties:
Directs and has full responsibility for a
division's overall activities.
Formulates and recommends division
strategy and operations objectives and
ensures their implementation.
Safeguards the company's image and
promotes effective relations with all external
groups (clients, authorities etc.).
Specifications:
University degree often at postgraduate level
and extensive professional training.
Usually 12-15 years of experience, most of
which at senior positions.
In-depth knowledge of the economic and the
market environment.
Fluency in English and often in a second
language.
Typically reports to: General Manager/Managing Director or Superior in parent company
Typically supervises: 3-5 Managers and their personnel (40-60).
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4.2 JOB FAMILY: FINANCE (FIN)
FIN 1. FINANCE & ADMINISTRATION DIRECTOR
Duties:
Formulates, recommends and ensures the
implementation of company's financial
policy.
Provides overall direction for budgeting,
reporting, tax, accounting, financing,
credit and usually IT and sometimes for
Personnel functions.
Ensures effective administrative support
services to the company.
Specifications:
University degree often at postgraduate
level and extensive professional training.
Usually 12-18 years of experience, 8 of
which at a supervisory level.
Fluency in English.
Typically reports to: General Manager/Managing Director
Typically supervises: 3-5 Managers and their staff (14-25)
FIN 2. FINANCE MANAGER
Duties:
Formulates, recommends and ensures the
implementation of company's financial
policy.
Provides overall direction for budgeting,
reporting, accounting, tax and credit
functions.
Liaises with banks and other sources of
capital financing.
Specifications:
University degree often at postgraduate
level and extensive professional training.
Usually 10-14 years of experience, 6 of
which at a supervisory level.
Very good knowledge of English.
Typically reports to: General Manager/Managing Director or Finance & Administration
Director
Typically supervises: 3-5 Supervisors and their staff (8-16)
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FIN 3. TREASURER
Duties:
Directs the allocation of company funds
and develops customer credit policies.
Secures short and long term capital
financing and liaises with banks.
Ensures the best utilization of surplus
funds through money and capital
markets.
Specifications:
University degree often at postgraduate
level and extensive professional training.
Usually 8-10 years of experience, 4 of
which at a supervisory level.
Very good knowledge of English.
Typically reports to: Finance & Administration Director or Finance Manager
Typically supervises: 1-3 Executives
FIN 4. FINANCIAL CONTROLLER
Duties:
Co-ordinates and controls all accounting
activities and the preparation of financial
and management reports.
Directs the maintenance of general and
cost accounting systems.
Oversees administration of credit policy
and collection of overdue accounts.
Specifications:
University degree often at postgraduate
level and extensive professional training.
Usually 8-12 years of experience, 5 of
which at a supervisory level.
Very good knowledge of English.
Typically reports to: Finance & Administration Director or General Manager
Typically supervises: 2-3 Supervisors and their staff (6-10)
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FIN 5. ACCOUNTING MANAGER
Duties:
Co-ordinates and controls the full range
of accounting functions through a
number of sizeable sections often in large
organizations or in a group of companies.
Formulates company accounting policy
and procedures and ensures compliance
with Chart of Accounts and Tax Code
requirements.
Monitors the preparation and signs
company's financial statements.
Specifications:
University degree and extensive
professional training.
Usually 8-10 years of relevant
experience, 4-6 of which at a supervisory
level.
Very good knowledge of English.
Familiarity with accounting software.
Typically reports to: Finance & Administration Director
Typically supervises: 2-3 Supervisors and their staff (8-14)
FIN 6. ACCOUNTING SUPERVISOR
Alternative titles: Chief Accountant
Duties:
Co-ordinates and controls the full range
of accounting functions.
Ensures compliance with Chart of
Accounts and Tax Code requirements.
Prepares company's financial statements.
Specifications:
University degree and relevant
professional training.
Usually 6-8 years of relevant experience.
Good knowledge of English.
Familiarity with accounting software.
Typically reports to: Finance Manager or Accounting Manager
Typically supervises: 4-7 individuals
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FIN 7. BUDGETING & REPORTING SUPERVISOR
Duties:
Assists in management planning and
financial performance appraisal.
Ensures appropriate budget formulation
and regular revision, as well as P&L and
balance sheet analysis and reporting.
Ensures timely and accurate reporting of
data.
Specifications:
University degree and relevant
professional training.
Usually 4-7 years of relevant experience.
Very good knowledge of English.
Familiarity with accounting and reporting
software and spreadsheets.
Typically reports to: Budgeting & Reporting Manager or Finance Manager
Typically supervises: 1-2 individuals
FIN 8. CREDIT & COLLECTION SUPERVISOR
Alternative titles: Credit Control Supervisor
Duties:
Ensures timely cash collection and
review of credit risk.
Evaluates, proposes and monitors
approved credit extension.
Liaises with sales personnel to co-
ordinate cash collection.
Specifications:
University degree and relevant
professional training.
Usually 4-7 years of relevant experience.
Good knowledge of English.
Familiarity with relevant software
packages.
Typically reports to: Finance Manager or Treasurer
Typically supervises: 1-4 individuals
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FIN 9. COLLECTOR
Duties:
Plans and handles day-to-day cash
collection activities within deadlines.
Prepares and follows up letters of
collection.
Assists the customer in completing initial
credit applications.
Specifications:
On the job training.
Usually 1-3 years of relevant experience.
Typically reports to: Credit & Collection Supervisor
FIN 10. SENIOR ACCOUNTANT
Alternative titles: Financial Accountant, Management Accountant
Duties:
Responsible for an accounting section
(e.g. general ledger, assets etc.).
Prepares company's financial statements
and other reports.
Ensures the accuracy of journal entries.
Specifications:
University degree and relevant
professional training.
Usually 3-5 years of relevant accounting
experience.
Good knowledge of English.
Familiarity with accounting software.
Typically reports to: Accounting Supervisor
FIN 11. TAX SPECIALIST
Duties:
Assists in the development of company's
tax policies.
Minimizes tax liability.
Ensures compliance with local tax
requirements.
Specifications:
University degree and extensive
professional training in tax issues and
legislation.
Usually 3-5 years of relevant tax
experience.
Good knowledge of English.
Typically reports to: Accounting Supervisor
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FIN 12. FINANCIAL ANALYST
Duties:
Performs financial analyses for business
strategy formulation.
Prepares statistical and economic
forecasts for business trends.
Conducts various economic studies and
assists in the preparation of budgets.
Specifications:
University degree and professional
training in financial analysis.
Usually 2-4 years of relevant experience.
Good knowledge of English.
Good knowledge of software packages
(e.g. Excel, Lotus etc.).
Typically reports to: Budgeting & Reporting Supervisor or Budgeting & Reporting
Manager or Finance Manager
FIN 13. ACCOUNTANT
Duties:
Ensures effective preparation of ledger
entries.
Assists in preparation of trial balances
and financial statements.
Checks supporting accounting
documentation.
Specifications:
University degree plus 2-3 years of
relevant experience, or Higher National
Diploma / Accounting Certificate plus 4-
6 years relevant experience.
Good knowledge of English.
Familiarity with accounting software.
Typically reports to: Accounting Supervisor
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FIN 14. ACCOUNTING CLERK
Alternative titles: Assistant Accountant, Junior Accountant
Duties:
Assists in checking of accounting
documentation and in preparation of
ledger entries.
Performs various routine accounting
activities.
Reconciles bank accounts and processes
payments.
Specifications:
Higher National Diploma or Accounting
Certificate.
Usually 1-3 years of relevant experience.
Typically reports to: Accounting Supervisor
FIN 15. CASHIER
Duties:
Has full responsibility for administrating
payments in any form for up to the
authorized level.
Performs various routine activities,
relevant to keeping record of payments
and preparing a day-by-day report.
Reconciles payments, both incoming and
outgoing.
Specifications:
High School Diploma.
Usually 3-5 years of relevant experience.
Typically reports to: Credit & Collection Supervisor or Accounting Supervisor
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FIN 16. COST ACCOUNTANT
Duties:
Assists in the development and
implementation of cost accounting
systems.
Prepares company's cost reports.
Ensures the accuracy of journal entries
for the cost (analytical) accounting group
of accounts.
Ensures the allocation of the company’s
expenses in the appropriate cost centers.
Specifications:
University degree and relevant
professional training.
Usually 3-5 years of relevant accounting
experience.
Good knowledge of English.
Familiarity with accounting software.
Typically reports to: Accounting Supervisor
FIN 17. CREDIT & COLLECTION OFFICER
Alternative titles: Credit Control Clerk
Duties:
Communicates directly with clients and
when needed through sales force to
ensure timely payments of outstanding
invoices.
Follows up on overdue accounts and
refers longstanding/delinquent accounts
to Superior for action.
Assists in the preparation of regular
credit reports and liaises continually with
the Sales department.
Specifications:
University or college degree.
Usually 1-2 years of relevant experience.
Good knowledge of English.
Typically reports to: Credit & Collection Supervisor
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FIN 18. BUDGETING & REPORTING MANAGER
Duties:
Supervises budget formulation and
regular revision, as well as conducts the
financial planning.
Analyses and monitor the progress of the
company’s financial figures, detects
discrepancies and proposes corrective
actions.
Supervises and coordinates the accurate
reporting of data to authorities and
headquarters management.
Specifications:
University and extensive professional
training.
Usually 8-10 years of relevant
experience, 5 of which at a supervisory
level.
Very good knowledge of English.
Familiarity with accounting and reporting
software.
Typically reports to: Finance & Administration Manager or Finance Manager
Typically supervises: 4-6 Officers
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4.3 JOB FAMILY: INFORMATION TECHNOLOGY (IT) new positions
IT 1. IT MANAGER
Alternative titles: MIS Manager
Duties:
Responsible for IT budget, planning,
implementation and operation of
corporate IT and communications
infrastructure.
Manages the Applications, Infrastructure
and Support teams.
Analyzes departmental needs and
establishes priorities for systems and
applications deployment.
Manages partnerships with Technology
vendors and performs new technology
assessments and evaluations.
Specifications:
University degree often at postgraduate
level and extensive professional training.
Usually 8-12 years of experience, 6 of
which at a supervisory level.
Very good knowledge of English.
Typically reports to: General Manager or Finance & Administration Director
Typically supervises: 1-2 supervisors and their staff (4-10)
IT 2. IT SUPERVISOR
Alternative titles: MIS Supervisor
Duties:
Co-ordinates the design, development
and maintenance of IT and
communications infrastructure.
Maps business requirements on to
systems and applications and holds
responsibility for their successful
deployment.
Specifications:
University degree often at postgraduate
level and extensive professional training.
Usually 4-7 years of experience, 3 of
which at a supervisory level.
Very good knowledge of English.
Typically reports to: IT Manager or Finance & Administration Director
Typically supervises: 3-5 Information Technology Professionals
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IT 3. DATABASE ADMINISTRATOR
Duties:
Responsible for the logical and physical
design of database systems.
Installs, configures and troubleshoots the
respective database systems, and
implements data access and sharing rules.
Performs database monitoring and tuning
and implements backup and recovery
procedures, in order to ensure data
integrity.
Specifications:
University degree, often at postgraduate
level, and professional training.
Usually 4-6 years of experience, 3 of
which at a supervisory level.
Very good knowledge of English.
Typically reports to: IT Infrastructure Manager or IT Manager or IT Supervisor
Typically supervises: 1-2 Database Programmers/ Software Engineers
IT 5. SYSTEMS ANALYST (ex. Systems Analyst/Programmer)
Duties:
Defines information requirements
according to specific organization
processes.
Provides technical assistance in
identifying, evaluating and developing
systems that are cost-effective and meet
user requirements.
Designs, selects and implements S/W
packaged applications and custom
developed solutions that improve
business processes.
Specifications:
University degree and relevant
professional training.
Usually 4-6 years of experience.
Very good knowledge of English.
Typically reports to: IT Infrastructure Manager or Business Systems Manager or IT
Manager or IT Supervisor
Typically supervises: 2-3 S/W Engineers
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IT 6. SOFTWARE ENGINEER (ex. Analyst/Programmer)
Alternative titles: Programmer
Duties:
Participates in the design, coding, testing
and maintenance stages of S/W
engineering life-cycle.
Prepares relative documentation and
adheres to configuration management
control.
Performs end-user training and support.
Specifications:
University degree and relevant
professional training.
Usually 2-4 years of programming /
analysis experience.
Good knowledge of English.
Typically reports to: Systems Analyst or Business Systems Manager or IT Supervisor
IT 8. HELP DESK SUPPORT (ex. User Support)
Duties:
Provides technical support regarding
H/W systems and S/W applications to
end-users, either onsite or remotely.
Provides training to users and solves
technical problems.
Reports application bugs or inefficiencies
and escalates them to the development
team.
Specifications:
University degree or Computer Diploma
/ Certificate.
Usually 1-2 years of relevant experience.
Good knowledge of English.
Typically reports to: IT Infrastructure Manager or IT Manager or IT Supervisor
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IT 9. COMPUTER OPERATOR
Duties:
Operates one or more computer systems
and peripheral equipment.
Ensures the operation of systems and
services are monitored and problems are
resolved or escalated.
Maintains computer operating records
and relative documentation.
Specifications:
Computer Certificate.
No experience required.
Good knowledge of English.
Typically reports to: IT Infrastructure Manager or IT Supervisor
IT 10. WEB MASTER
Duties:
Maintains Internet and/or Intranet servers
and host infrastructure, providing
statistics analyses (traffic reports etc.)
and monitoring of log files.
Provides recommendations for design
improvements and acts as a liaison
between non-technical (e.g. sales,
marketing) staff and the development
team, in order to ensure that all published
documents meet corporate standards.
Implements Internet security procedures
and techniques, in order to minimize
denial of service attacks on Web servers.
Specifications:
University Degree in Computer Science/
Information Technology.
Usually 3-4 years of experience in web
design and maintenance, especially in
server platforms and web server
software.
Very good knowledge of English.
Typically reports to: IT Infrastructure Manager or IT Manager or IT Supervisor
Typically supervises: Web Developers, Web Designers or Subcontractors
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IT 11. SYSTEM & NETWORK ADMINISTRATOR
Duties:
Responsible for the administration,
maintenance and troubleshooting of
server systems and networking
infrastructure.
Manages users profiles, including access
controls, email accounts, remote access
services, backup and restore procedures.
Updates S/W applications by installing
new releases and security patches, in co-
ordination with IT vendors.
Implements monitoring operations and
performs design modifications when
necessary, in order to ensure proper
network performance.
Specifications:
University Degree in Computer Science
or Engineering. Large IT vendor
certification.
Usually 3-4 years of experience in the
administration of enterprise-wide IT
environments.
Very good knowledge of English.
Typically reports to: IT Infrastructure Manager or IT Manager or IT Supervisor
IT 12. ERP CONSULTANT
Duties:
Participates in full life-cycle ERP
implementation, including various
modules (finance, production, human
resources etc), according to business
requirements definition.
Liaises with other departments for the
effective re-engineering of business
practices and their mapping onto ERP
modules, using standardized
implementation methodology.
Bears responsibility for Key Users
training, as well as troubleshoot and fine-
tuning after the roll-out of the
application.
Specifications:
University Degree in Information
Technology, Business Administration or
Finance. Official training from a major
ERP vendor.
Usually 2-3 years of experience in all
phases of ERP system development
lifecycle.
Very good knowledge of English.
Typically reports to: Business Systems Manager or IT Manager
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IT 13. DATA WAREHOUSE ANALYST – ARCHITECT
Duties:
Defines the architecture, content and
application requirements for a data
warehouse solution, in co-ordination with
the respective departments.
Applies logical and physical data modeling
techniques and is responsible for all
technical procedures, including data
extraction and loading, data cleansing, data-
marts and front-end reporting business
intelligence tools.
Ensures operational efficiency, performance
monitoring and fine-tuning of the
application after the implementation phase.
Specifications:
University Degree in Computer
Science/ Information Technology.
Usually 2-3 years of experience in the
implementation of business
intelligence, OLAP and data
warehouse solutions.
Very good knowledge of English.
Typically reports to: Business Systems Manager or IT Manager or IT Supervisor
IT 14. CRM SPECIALIST
Duties:
Responsible for mapping end-to-end
customer relationship processes onto the
corresponding processes of a specific
CRM solution.
Leads the implementation and
configuration phases of the CRM
package, and performs end-user support
and training.
Identifies and implements appropriate
metrics/analytics designed to measure
customer service function.
Specifications:
University Degree in Computer Science/
Information Technology.
Usually 2-3 years of experience in the
implementation and support of CRM
applications.
Very good knowledge of English.
Typically reports to: Business Systems Manager or IT Manager or IT Supervisor
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IT 16. IT INFRASTRUCTURE MANAGER
Duties:
Ensures the efficient operation of the
company’s Information Network and
Communication Systems in a timely,
appropriate and cost effective manner.
Manages the implementation of all
projects related to systems and networks
to ensure timely and efficient completion.
Keeps abreast of all new technological
development and ensures their transfer to
the systems.
Specifications:
University degree often at postgraduate
level and extensive professional training.
Usually 6-10 years of experience, 3 of
which at a supervisory level.
Very good knowledge of English.
Typically reports to: IT Director
Typically supervises: 3-6 IT Professionals (Network & Systems administrators, help desk
support, etc.)
IT 15. IT DIRECTOR
Alternative Titles: Chief Information Officer
Duties:
Ensures business continuity and growth
through the usage of up to date and most
appropriate technologies.
Provides strategic and tactical planning,
development, evaluation, and coordination
of the information and technology
systems.
Responsible for IT budget, planning,
implementation and operation of
corporate IT and communications
infrastructure
Responsible for the management of
multiple information and communications
systems and projects.
Specifications:
University degree in Computer Science
often at postgraduate level and extensive
professional training.
Usually 12-18 years of experience, 8 of
which at a supervisory level
Very good knowledge of English.
Typically reports to: Managing Director / General Manager
Typically supervises: 2-4 Managers and their staff
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IT 17. BUSINESS SYSTEMS MANAGER
Duties:
Manages the full life cycle of projects related to
business systems (ERP, CRM, billing, etc.).
Oversees the documentation of requirements, defines
scope and objectives, and formulates systems to
parallel overall business strategies.
Ensures efficient and cost effective operations of all
business applications, while maintaining a focus on
the internal customer, so as to contribute to smooth
everyday business operations.
Communicates with providers in order to determine
requirements and negotiate terms and conditions.
Specifications:
University degree in
Engineering or Software
Engineering.
Usually 6-10 years of
relevant experience
Good knowledge of English.
Typically reports to: IT Director
Typically supervises: 2-4 IT Analysts and Developers
IT 18. INFORMATION SYSTEMS SECURITY MANAGER
Duties:
Evaluates the IS Security to be consistent with the
company’s policies and technical standards.
Directs the development of security standards,
procedures, and guidelines for multiple platforms
and diverse systems environments (e.g., corporate,
distributed, client server systems and e-applications).
Investigates appropriate corrective actions for
information security incidents and leads the
improvement of the current security system and in
the design and implementation of state-of-the-art
security solutions.
Drives/implements all necessary activities for
compliance with market and industry standards
Specifications:
University degree in
Computer Science, often at a
postgraduate level and
extensive training.
Usually 8-10 years of
experience in the field.
Fluency in English.
Typically reports to: IT Director
Typically supervises: 1-3 IT Security Specialists
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IT 19. BUSINESS INTELLIGENCE (B.I.) SPECIALIST (new)
Duties:
Works with cross functional teams to
gather business requirements,
translates them into specifications,
designs and implements BI
applications to facilitate business
decision making.
Analyzes key data related to business
purposes, aided by particular
technologies (data mining, data
warehousing, data marting, SQL etc.)
so as to generate useful results and
reports that feed strategic decisions.
Provides support as required to ensure
the availability and performance of
enterprise data.
Specifications:
University Degree in Computer
Science, Information Systems,
Engineering or related field.
Usually 3-4 years of experience in
application development, data
modeling techniques and reporting
services.
Very good knowledge of English.
Typically reports
to:
Business Systems Manager or IT Manager or Chief Financial
Officer
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4.4 JOB FAMILY: SALES & MARKETING (S&M)
S&M 1. COMMERCIAL DIRECTOR
Alternative titles: Sales & Marketing Director
Duties:
Formulates, recommends and ensures the
implementation of company's
commercial policy i.e. sales and
marketing objectives, plans and programs
etc.
Provides overall direction and control of
all sales, customer service, exports,
promotion, market research, advertising
and public relations functions.
Ensures the timely adjustment of
commercial strategy and plans to meet
changing market conditions and
competitive actions.
Specifications:
University degree, often at postgraduate
level, and extensive professional training.
Usually 12-18 years of experience, 8 of
which at a managerial level.
In depth knowledge of the market
Fluency in English.
Typically reports to: General Manager/Managing Director
Typically supervises: 3-6 managers and their staff (30-40)
S&M 2. SALES MANAGER
Duties:
Develops, proposes and implements short
and long term sales objectives, plans,
programs and budgets.
Directs and controls all sales operations to
meet agreed sales targets.
Maintains an efficient and effective sales
organization through appropriate
direction, control, motivation and
development of sales force.
Specifications:
University degree and extensive
professional training.
Usually 10-15 years of experience, 4 of
which at a supervisory level.
Very good knowledge of English.
Typically reports to: General Manager/Managing Director or Commercial Director
Typically supervises: 2-5 supervisors and their staff (10-25)
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S&M 3. MARKETING MANAGER
Duties:
Develops, proposes and implements short
and long term marketing objectives,
plans, programs and budgets.
Directs and controls the market research,
product development and launching,
pricing, advertising and promotion
functions.
Maintains efficiency and effectiveness in
all marketing activities.
Specifications:
University degree and extensive
professional training.
Usually 10-15 years marketing
experience, 4 of which at a supervisory
level.
Very good knowledge of English.
Typically reports to: General Manager/Managing Director or Commercial Director
Typically supervises: 2-Group Product Manager / Product Managers and their staff (5-8)
S&M 4. BUSINESS DEVELOPMENT MANAGER
Duties:
Identifies trade opportunities and makes
recommendations for their effective
exploitation.
Continuously researches business
development and trends.
Develops strategies and programs for
customer relations building and
improvement.
Specifications:
University degree often at postgraduate
level and extensive professional training.
Usually 8-12 years of experience.
Fluency in English.
Typically reports to: General Manager/Managing Director or Commercial Director
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S&M 5. EXPORTS MANAGER
Duties:
Develops, proposes and implements the
export sales and marketing objectives,
plans, programs and budgets.
Establishes and maintains effective
relations with current and potential
clients.
Continuously identifies export
opportunities and makes
recommendations for their effective
exploitation.
Specifications:
University degree and extensive
professional training.
Usually 10-15 years of experience, 6 of
which at a supervisory level.
Fluency in English and often in a second
language.
Typically reports to: General Manager/Managing Director or Commercial Director or
Sales Director
Typically supervises: 3-5 export executives
S&M 6. KEY ACCOUNTS MANAGER
Duties:
Proposes and implements sales
objectives, plans and programs for key
accounts.
Supervises activities of salespeople so as
to assure key accounts are properly
serviced.
Establishes and maintains effective
relations with key client personnel and
gathers data so as to assess current level
of satisfaction as well as further needs to
be addressed.
Forms reports from gathered data so as to
keep management and salespeople
abreast of market / competitor
developments.
Specifications:
University degree and / or extensive
professional training.
Usually 6-8 years of sales experience,
2-3 of which at a supervisory level.
Very good knowledge of English.
Typically reports to: Sales Manager or National Key Accounts Manager
Typically supervises: 2-4 sales representatives key accounts
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S&M 7. REGIONAL SALES MANAGER
Duties:
Develops, proposes and implements the
sales objectives, plans, programs and
budgets for assigned region.
Trains, motivates and monitors the
activities of Area Managers and/or Sales
Representatives.
Establishes and maintains effective
relations with current and potential
clients.
Specifications:
University Degree and/ or extensive
professional training.
Usually 8-10 years of experience, 6 of
which at a supervisory level.
Good knowledge of English.
Typically reports to: Sales Manager
Typically supervises: 2-4 supervisors and their staff (8-12)
S&M 8. AREA SALES MANAGER
Duties:
Develops, proposes and implements the
sales objectives, plans, programs and
budgets for assigned area.
Trains, motivates and monitors the
activities of Sales Representatives.
Establishes and maintains effective
relations with current and potential
clients.
Specifications:
University degree and/ or extensive
professional training.
Usually 6-8 years of sales experience.
Good knowledge of English.
Typically reports to: Regional Sales Manager
Typically supervises: 3-6 sales representatives
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S&M 9. CUSTOMER SERVICE MANAGER
Duties:
Develops, proposes and implements
programs and procedures to ensure
maximum customer satisfaction in
ordering and the delivery of products and
services.
Trains, motivates and monitors the
activities of Customer Service
Representatives.
Provides information on customer orders,
customer accounts, pricing, product
availability and delivery schedules.
Specifications:
University degree and/ or extensive
professional training.
Usually 6-8 years of sales experience.
Good knowledge of English.
Typically reports to: Sales Manager
Typically supervises: 2-3 customer service representatives
S&M 10. SALES ADMINISTRATION SUPERVISOR
Duties:
Ensures effective administrative support
to sales teams.
Liaises with distribution department to
ensure stock allocation.
Ensures effective maintenance of sales
records and product supply information.
Specifications:
University degree and/ or professional
training.
Usually 4-6 years of relevant experience.
Good knowledge of English.
Typically reports to: Sales Manager
Typically supervises: 2-3 sales support clerks
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S&M 11. SALES REPRESENTATIVE - KEY ACCOUNTS
Duties:
Implements the sales objectives, plans
and programs for assigned accounts.
Develops and maintains effective
relationships with key client personnel.
Evaluates and reports all changed
situations in competitor activities to
maintain market awareness.
Specifications:
University degree and/ or extensive
professional training.
Good knowledge of English.
Usually 4-6 years of sales experience
(Equal).
Indicative Job Matching: 2-3 years: Less
(L), over 6 years: Greater (G).
Typically reports to: Key Account Manager or National Key Accounts Manager
S&M 12. SALES REPRESENTATIVE
Alternative Title: Salesman / Saleswoman
Duties:
Ensures the effective sale and promotion
of company's products and services
within an assigned area.
Develops and maintains effective relation-
ships with current & potential clients.
Prepares sales reports, maintains
accounts records and reports changes in
market conditions.
Specifications:
Often University Degree or Technical
Diploma.
Good knowledge of English.
Usually 3-5 years of sales experience
(Equal).
Indicative Job Matching: 0-2 years: Less
(L), over 5 years: Greater (G).
Typically reports to: Area Sales Manager
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S&M 13. SALES ENGINEER
Duties:
Promotes product range and services to
clients, prepares technical and
commercial reports, negotiates contracts
commercially and, after contract award,
ensures its smooth completion.
Provides present & key potential clients
with technical advice, and offers technical
support.
Contributes to company budgeting for
major industrial accounts, and ensures
return on investment from them.
Specifications:
Technical University degree and
professional training.
Usually 2-4 years of sales experience.
Very good knowledge of English.
Typically reports to: Sales Manager
S&M 14. SALES SUPPORT MANAGER
Alternative title: Sales Support Specialist
Duties:
Develops and sets up pre-sales support
programs for product(s).
Prepares product support documentation
and holds product seminars for clients
and related employees.
Provides technical advice to customers
and assistance to the sales force by
visiting current and potential clients for
demonstrations.
Specifications:
University degree, often at postgraduate
level, and/or extensive professional
training.
Usually 2-4 years of relevant experience.
Very good knowledge of English.
Typically reports to: Sales or Marketing Manager
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S&M 15. SALES SUPPORT CLERK
Duties:
Provides information on product
availability, pricing, delivery dates and
technical specifications.
Receives inquiries, orders and complaints
by telephone, mail or customer visits.
Prepares and distributes various sales
reports
Sometimes assists Customer Service and
handles inquiries about products or
services
Specifications:
High School Diploma or College degree
Usually 1-2 years of experience.
Good knowledge of English.
Typically reports to: Sales Support Manager or Sales Administration Supervisor
S&M 16. CUSTOMER SERVICES REPRESENTATIVE
Duties:
Liaises with both customers and product
suppliers providing relevant information
on orders and delivery dates.
Deals with customer enquiries and
complaints.
Prepares the necessary statements of
account and the dispatch of customer
orders.
Specifications:
High School Diploma or College Degree
Usually 1-3 years of experience.
Good knowledge of English.
Typically reports to: Customer Services Manager
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S&M 17. TRADE MARKETING MANAGER
Duties:
Monitors and controls the trade
marketing/sales budget implementation
throughout the year in co-operation with
Marketing/Sales.
Plans and supervises the implementation
of trade and consumer promotions, as
well as merchandising activities.
Develops in-depth analysis for customers
providing actionable insight into
customers business and financial
impacts.
Ensures that the Field Force has all the
tools (i.e. Product support
documentation, planogram) to meet its
goals.
Specifications:
University degree, often at postgraduate
level.
Usually 4-6 years of relevant experience,
2-3 of which at a Supervisor level.
Very good knowledge of English.
Typically reports to: Sales Manager or Marketing Manager
S&M 18. MARKETING EXECUTIVE
Duties:
Proposes and implements short and long
term marketing objectives, plans &
budgets.
Contributes to the launching, pricing,
advertising and promotion of products,
usually in co-operation with advertising
agencies.
Evaluates effectiveness of marketing
programs to meet changing market
conditions and competitive actions.
Specifications:
University degree, often at postgraduate
level, and/or professional training.
Usually 2-4 years of relevant experience.
Very good knowledge of English.
Typically reports to: Marketing Manager
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S&M 19. MERCHANDISER
Duties:
Ensures and sets up the effective
promotion and display of company's
products and/ or services within an
assigned area.
Performs regular and scheduled checks in
key accounts stores.
Liaises with clients and competitors for
information and data exchange.
Specifications:
University degree or extensive
professional training.
Usually 0-2 years of relevant experience.
Good knowledge of English.
Typically reports to: Trade Marketing Manager or Area Sales Manager or Key Account
Manager
S&M 20. GROUP PRODUCT / BRAND MANAGER
Duties:
Develops, proposes and implements
marketing objectives, plans and programs
for assigned group of products / brands.
Directs and controls market research,
product development and launching,
advertising and promotion programs for
assigned group of products / brands.
Liaises and briefs sales personnel and
monitors sales of assigned group of
products / brands.
Specifications:
University degree, often at postgraduate
level, and extensive professional training.
Usually 6-8 years of relevant experience,
4 of which as a Product Manager.
Very good knowledge of English.
Typically reports to: Marketing Manager
Typically supervises: 1-3 product / brand managers
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S&M 21. PRODUCT / BRAND MANAGER
Duties:
Develops, proposes and implements
marketing objectives, plans and programs
for assigned product(s)/brand(s).
Plans and supervises market research,
product development and launching,
advertising and promotion programs for
assigned product(s)/brand(s).
Liaises and briefs the sales personnel and
monitors sales of assigned
product(s)/brand(s).
Specifications:
University degree, often at postgraduate
level, and professional training.
Usually 2-4 years of relevant experience.
Very good knowledge of English.
Typically reports to: Group Product Manager or Marketing Manager
S&M 22. ASSISTANT PRODUCT / BRAND MANAGER
Alternative title: Junior Product / Brand Manager
Duties:
Assists in the development, proposition
and implementation of marketing
objectives, plans and programs for
assigned product(s)/brand(s).
Contributes to planning and execution of
market research, product development
and launching, advertising and promotion
programs for assigned
product(s)/brand(s).
Liaises with sales personnel for
information exchange and feeds it back
to the marketing research executive.
Specifications:
University degree, often at postgraduate
level, and / or professional training.
Usually 1-2 years of relevant experience.
Very good knowledge of English.
Typically reports to: Product/ Brand Manager
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S&M 23. MARKETING RESEARCH EXECUTIVE
Duties:
Provides management with valid market
and existing product assessment.
Plans and conducts market research,
analyses research findings and
recommends action to product
management.
Evaluates effectiveness of marketing
programs to meet changing market
conditions and competitive actions.
Specifications:
University degree, often at postgraduate
level.
Usually 3-5 years of relevant experience.
Very Good knowledge of English.
Typically reports to: Marketing Manager
S&M 24. ADVERTISING EXECUTIVE
Duties:
Plans and develops advertising and
promotion material used to support sales.
Develops and controls advertising
budgets.
Liaises with advertising agencies and
evaluates effectiveness of advertising
programs.
Specifications:
University degree, often at postgraduate
level.
Usually 3-5 years of relevant experience.
Very Good knowledge of English.
Typically reports to: Marketing Manager
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S&M 25. PUBLIC RELATIONS EXECUTIVE
Duties:
Develops, proposes and implements
effective public relations programs to
promote and enhance company image
and constructive relations with external
groups.
Builds and maintains contacts with media
representatives and opinion leaders.
Co-ordinates meetings and presentations
with company executives and other
outside groups.
Specifications:
University degree and professional
training.
Usually 3-5 years of relevant experience.
Very good knowledge of English.
Typically reports to: Marketing Manager
S&M 26. SALES DIRECTOR
Duties:
Develops, proposes and implements
company’s sales policy and objectives in
terms of growth and profitability, with
the optimum utilization of all available
resources.
Contributes to the formulation of the
company’s strategic plans and policies,
directs and controls all sales and channel
activities and deploys trade marketing
and sales budgets to achieve agreed sales
targets with maximum cost effectiveness.
Maintains an efficient and effective sales
and channel organization through
appropriate staffing, training motivation
and development.
Specifications:
University degree, often at postgraduate
level, and extensive professional training.
Usually 12-16 years of sales experience,
7 of which at a managerial level.
Fluency in English.
Typically reports to: General Manager/Managing Director
Typically supervises: 2-4 managers and their staff (20-40)
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S&M 27. MARKETING DIRECTOR
Duties:
Formulates, directs and controls all
marketing activities for the
implementation of the marketing
policies, achievement of objectives, plans
and the maximization of sales volumes
and profits.
Provides overall direction and control of
all market & consumer research,
advertising and public relations
functions.
Develops a profit awareness within the
company ensuring profit achievement
versus strategic plan.
Specifications:
University degree, often at postgraduate
level, and extensive professional training.
Usually 12-16 years of experience, 7 of
which at a managerial level.
Fluency in English.
Typically reports to: General Manager/Managing Director
Typically supervises: 2-4 managers and their staff (8-15)
S&M 28. NATIONAL KEY ACCOUNTS MANAGER
Duties:
Proposes, directs and implements sales
objectives, plans and contracts for
national key accounts.
Supervises the activities of key accounts
managers and salespeople so as to assure
key accounts are properly serviced at a
national level.
Establishes and maintains effective
relations with key client officers and
controls the achievement of qualitative and
quantitative targets
Specifications:
University degree, often at postgraduate
level and/ or extensive professional
training.
Usually 8-10 years of sales experience,
4-5 of which at a supervisory level.
Very good knowledge of English.
Typically reports to: Sales Manager
Typically supervises: 2-4 supervisors/ key accounts managers and their staff (8-12)
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S&M 29. SALES ANALYST/ PLANNER
Duties:
Assists in the trade marketing tasks.
Implements and monitors necessary
administrative systems & procedures to
support trade marketing activities.
Ensures the timely preparation of sales
briefs, trade studies & statistics,
promotional support material & budgets as
well as presentations
Specifications:
University degree and professional
training.
Usually 1-2 years of relevant experience.
Very good knowledge of English.
Typically reports to: Trade Marketing Manager
Typically supervises: 1-2 sales administration clerks
S&M 30. CATEGORY MANAGER
Duties:
Negotiates with clients/suppliers the
implementation of Category
Management
Supervises categories & products
assortment definition and development of
shelf arrangement plans
Develops, proposes and implements
category strategies & tactics
Specifications:
University degree at postgraduate level
Usually 4-6 years of relevant experience,
2-3 in Sales or Marketing
Very good knowledge of English and strong
computer literacy
Typically reports to: Sales Manager
Typically supervises: 2-4 assistant category managers
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S&M 31. CALL CENTER SUPERVISOR
Duties:
Supervises the smooth day to day
operation of his/her group of Call Center
Representatives
Briefs the Call Center Representatives
before their shifts and ensures that they
follow the Call Center policies and
procedures
Deals with difficult customer queries and
complaints
Provides training to entry level
employees
Specifications:
University degree or High school
diploma
At least 3 years of working experience as
Call Center Representative
Very good command of English and PC
literacy
Typically reports to: Sales Manager or Customer Service Manager
Typically supervises: 6-15 Call Center Representatives
S&M 32. CALL CENTER REPRESENTATIVE
Duties:
Administrates the incoming calls,
accomplishes the outgoing calls and
deals with customer queries and
complaints
Provides relevant information on
products and/or services, may that be
technical (i.e. details of products,
functions, setup etc.), financial (i.e.
billing information ) or general
Performs data entry on customers'
account in order to execute a customer
request
Records customers' questions/complaints
for statistical purposes
Specifications:
High school diploma
1-2 years of working experience and PC
literacy
Very good command of English
Typically reports to: Call Center Supervisor
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S&M33. SALES TRAINER
Duties:
Plans, produces and administers sales
training, seminars for the organization
Investigates training resources for
appropriate information and suggests
new topics and methods.
Specifications:
University Degree and/or extensive
professional training.
Usually 4-6 years of experience, 3-5 of
which in Sales.
Very good knowledge of English.
Typically reports to: Sales Manager
S&M 34. EX VAN SALESMAN
Duties:
Ensures the effective sale, promotion and
delivery of company’s products within an
assigned area.
Develops and maintains effective
relationships with current and potential
clients.
Prepares sales reports, maintains
accounts record and reports changes in
market conditions.
Specifications:
Good knowledge of English.
Usually 1-3 years of sales experience
(Equal).
Indicative Job Matching: 1 year: Less
(L), over 3 years: Greater (G).
Typically reports to: Area Sales Manager
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S&M 35. AFTER SALES SUPERVISOR
Duties:
Proposes sales marketing programs and
after their approval is responsible for
their implementation. Additionally, he
liaises with sales department to develop
and implement the customer loyalty
program.
Ensures a positive customer experience
and responds to and resolve customer
issues.
Balances the needs of the customer
with companies procedures and financial
goals and reduces wait times in services
by improving efficiencies
Proposes to his supervisor annual action
plan for Customer Service to maintain
key figure goals and hourly budgets.
Specifications:
University Degree, plus relevant
professional training.
Usually 3-5 years of relevant experience.
Good knowledge of English.
Typically reports to: Sales Manager
S&M 36. AFTER SALES TECHNICIAN
Duties:
Responds to and resolve customer
issues.
Enhances customer service by making
repairs, adjustments and by completing
regular maintenance schedules.
Keeps maintenance records for
company’s products, analyzing failures
and suggesting corrective actions.
Installs company’s products to clients
and tests them to meet technical
requirements.
Specifications:
High school diploma and/or professional
training.
Usually 1-2 years of experience in
production.
Typically reports to: After Sales Supervisor
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S&M 37. SALES EFFECTIVENESS MANAGER
Alternative titles: Business Effectiveness Manager, Commercial Decision Support &
Analysis Manager
Duties:
Analyses and presents information on
sales and participates actively in
commercial meetings by proposing and
taking part in the decision making
process for achieving company’s sales
targets.
Monitors the effectiveness of sales
activities against targets, facilitating the
bonus distribution process.
Cooperates with Sales Managers and
Area Sales Managers, providing sales
forecasts and facilitating their decision
making on sales and trade marketing
activities.
Prepares and reviews the monthly and
annual sales forecasts.
Specifications:
University degree, often at postgraduate
level, and extensive professional training.
Usually 6-8 years of relevant experience,
2 of which at a supervisory level.
Very good knowledge of English.
Typically reports to: Commercial Director or Sales Director
Typically supervises: 1-2 Analysts
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S&M 38. MARKETING INTELLIGENCE MANAGER
Alternative titles: Strategic Insights Manager
Duties:
Analyses information on market,
competition and consumers, aiming at
hightlighting relevant trends and makes
recommendations for future actions.
Makes recommendations and contributes
to the development of marketing and
brand strategies.
Initiates and manages research projects,
ensuring their effective implementation,
while communicates closely with top
management.
Specifications:
University degree, often at postgraduate
level, and extensive professional training.
Usually 6-8 years of relevant experience,
2 of which at a supervisory level.
Very good knowledge of English.
Typically reports to: Commercial Director or Marketing Director
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4.5 JOB FAMILY: HUMAN RESOURCES (HR)
HR 1 HUMAN RESOURCES DIRECTOR
Alternative title: Personnel Director
Duties:
Formulates, recommends and ensures the
implementation of company's HR policy.
Advises General Management in all HR
issues and assists line management in the
administration of personnel policies and
programs.
Provides overall direction for HR
planning, recruiting, training &
development, performance appraisal,
salary structure, wages & salary
administration, employee benefits, etc.
Specifications:
University degree often at postgraduate
level and extensive professional training.
Usually 10-14 years of relevant
experience, 8 of which at a supervisory
level.
Fluency in English.
Typically reports to: General Manager/Managing Director
Typically supervises: 2-4 Managers / Supervisors and their staff (10-15)
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HR 2. HUMAN RESOURCES MANAGER
Alternative title: Personnel Manager
Duties:
Formulates, recommends and ensures the
implementation of company's HR policy.
Advises and assists line management in
the interpretation and administration of
personnel policies and programs.
Ensures effective HR planning,
recruiting, training & development,
performance appraisal, salary structure,
wages & salary administration, employee
benefits, labor relations etc.
Specifications:
University degree often at postgraduate
level and extensive professional training.
Usually 8-10 years of relevant
experience, 6 of which at a supervisory
level.
Very good knowledge of English.
Typically reports to: General Manager/Managing Director or Human Resources Director
Typically supervises: 2-4 executives and clerks
HR 3. ASSISTANT HR/ PERSONNEL MANAGER
Alternative title: Human Resources Specialist
Duties:
Assists in the development and
implementation of a broad range of
personnel activities.
Contributes to the effective HR planning,
recruiting, training & development,
performance appraisal, salary structure,
wages & salary administration, employee
benefits, etc.
Monitors the wide range of the above
activities and may specialize in one or
more of these human resources fields.
Specifications:
University degree and relevant
professional training.
Usually 3-5 years of relevant experience.
Very good knowledge of English.
Typically reports to: Human Resources Manager/ Director
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HR 4. INDUSTRIAL RELATIONS SUPERVISOR
Alternative title: Employee / Labor Relations Supervisor
Duties:
Studies and interprets collective
bargaining agreements and current labor
market conditions to assist in establishing
policies, operating procedures and
negotiation strategies.
Represents employer in contract
negotiation, conciliation and arbitration
procedures.
Advises line management on the
handling of personnel problems and
assists in their resolution.
Specifications:
University degree and relevant
professional training.
Usually 5-7 years of personnel
experience.
Very good knowledge of English.
Typically reports to: Human Resources Director
HR 5. COMPENSATION & BENEFITS SUPERVISOR
Duties:
Proposes and implements the
compensation and benefits policies and
procedures.
Keeps abreast of pay market
developments and trends and proposes
adjustments to maintain a competitive
compensation and benefits package.
Monitors the performance appraisal and
the job evaluation programs and
administers related bonus scheme and
incentive pay.
Specifications:
University degree and relevant
professional training.
Usually 5-7 years of experience.
Very good knowledge of English.
Typically reports to: Human Resources Director
Typically supervises: 1-2 clerks
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HR 6. HR PLANNING & RECRUITMENT SUPERVISOR
Duties:
Determines all future staffing needs in
conjunction with line managers.
Develops, proposes and implements the
recruitment strategy in order to attract the
right people.
Carries out interviews as required,
liaising with line managers to determine
candidate suitability.
Specifications:
University degree and relevant
professional training.
Usually 5-7 years of relevant experience.
Very good knowledge of English.
Typically reports to: Human Resources Director
HR 7. TRAINING SUPERVISOR
Duties:
Identifies, analyses and assesses training
needs throughout the organization,
determines costs and projects benefits.
Monitors the design and presentation of
in-house training programs, supervises
the implementation of training sessions
and evaluates their effectiveness.
Assesses and selects externally available
programs.
Specifications:
University degree and relevant
professional training.
Usually 5-7 years of experience.
Very good knowledge of English.
Typically reports to: Human Resources Director
Typically supervises: 1-2 clerks
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HR 8. PERSONNEL ADMINISTRATOR
Duties:
Assists in the implementation of
company's personnel policy and
practices.
Ensures effective wages and salary
administration and employee benefits
programs.
Assists line management in the selection,
development and retention of personnel.
Specifications:
University degree and relevant
professional training.
Usually 4-6 years of relevant experience.
Very good knowledge of English.
Typically reports to: Human Resources Manager
HR 9. PAYROLL CLERK
Duties:
Implements the firm’s payroll
procedures.
Calculates salaries and overtime pay
from time sheets, production records or
individual time records.
Handles day-to-day matters and deals
with routine queries from employees in
relation to payroll procedures.
Specifications:
Business Diploma / Certificate and / or
professional training.
Usually 2-3 years of experience.
Typically reports to: Human Resources Manager or Payroll Supervisor
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HR 10. PAYROLL SUPERVISOR
Duties:
Supervises the compilation of payroll
data such as hours worked, taxes,
insurance etc. from time sheets and other
records
Administrates payroll related employee
benefit programs such as health
insurance, leaves, retirement etc.
Maintains contact with all necessary
legal entities in order to ensure the
application of the Greek legislation
Specifications:
University degree in Accounting or
Business Management and relevant
professional training
Usually 4-6 years of relevant experience.
Good knowledge of English
Very good knowledge of Greek
legislation
Keen PC user of relevant software
packages
Typically reports to: Human Resources Manager or Finance Manager
Typically supervises: 1-2 Payroll clerks
HR 11. HUMAN RESOURCES BUSINESS PARTNER
Duties:
Provides support and guidance to Heads of
departments regarding all human resources
systems and processes.
Cooperates with Human Resources
specialists, in order to ensure the proper
provision of human resources services to the
internal client/business unit.
Ensures the proper implementation of
manpower planning, recruiting, talent
management, training and development,
performance appraisal, compensation and
benefits and payroll activities, for the business
unit of his/her responsibility.
Manages HR projects, aiming at facilitating
the target achievement of the business unit of
his/her responsibility.
Specifications:
University degree, often at
postgraduate level and/or relevant
professional training.
Usually 5-7 years of relevant
experience in the human resources
function.
Very good knowledge of English.
Typically reports to: Human Resources Director
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HR 12. HR GENERALIST
Duties:
Supports and advises line managers in
the execution of yearly HR processes e.g.
performance management, recruitment
etc.
Coordinates the implementation of
assigned projects by his/her supervisor.
Ensures that payroll is executed
according to regulatory, statutory and
legal requirements.
Analyzes and identifies training needs in
the various departments of the
organization and ensures the elaboration
of the development plan.
Specifications:
University degree in Human Resources
or related field.
Usually 2-4 years of relevant experience.
Very good knowledge of English.
Typically reports to: Human Resources Manager
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4.6 JOB FAMILY: ADMINISTRATION (ADM)
ADM 1. ADMINISTRATION MANAGER
Duties:
Plans, controls and implements company
programs and procedures for an effective
organization.
Assists functional and divisional heads in
administration tasks.
Ensures effective utilization and
maintenance of premises and office
equipment.
Specifications:
University degree / diploma.
Usually 6-8 years of relevant experience.
Very good knowledge of English.
Typically reports to: Finance & Administration Director
Typically supervises: 5-8 clerks
ADM 2. OFFICE MANAGER
Duties:
Ensures provision of effective general
office and administration services.
Oversees the effective utilisation and
maintenance of office equipment and
staff facilities.
Prepares budgets, monitors the supply of
stationary and consumable goods and
oversees the maintenance of office
facilities and office housekeeping.
Specifications:
Higher National Diploma or relevant
professional training.
Usually 5-7 years of office
administration experience.
Very good knowledge of English.
Typically reports to: Administration Manager or Finance & Administration Director
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ADM 3. GM EXECUTIVE SECRETARY / PERSONAL ASSISTANT
Duties:
Provides comprehensive and integrated
secretarial and administrative support to
the General Manager or other senior
executive.
Takes minutes at directors meetings and
acts as the executive's representative.
Undertakes a variety of special projects
involving internal / external research, on
behalf of and within guidelines provided
by the executive.
Specifications:
Secretarial diploma and extensive
professional training.
Usually 8-10 years of secretarial
experience.
Very good secretarial skills and PC
familiarity.
Fluency in English and often in a second
language.
Typically reports to: General Manager / Managing Director
ADM 4. EXECUTIVE SECRETARY
Duties:
Provides comprehensive and integrated
secretarial support to a Department
Director/Manager.
Maintains the diary and ensures the
arrangement of appointments, travel,
accommodation and events of the
Director/Manager.
Deals independently with other routine
matters relevant to the Director/Manager.
Specifications:
Secretarial diploma and professional
training.
Usually 3-6 years of relevant secretarial
experience.
Very good secretarial skills and PC
familiarity.
Very good knowledge of English and
often in a second language.
Typically reports to: Department Director/Manager
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ADM 5. SECRETARY
Duties:
Performs full range of secretarial duties,
including typing letters and reports for
several executives.
Takes telephone and other messages for
executives.
Maintains the diary and fills in office
forms for executives.
Specifications:
Secretarial certificate and / or
professional training.
Usually 1-2 years of experience.
Good secretarial / typing skills and PC
familiarity.
Good knowledge of English.
Typically reports to: Department Manager / Supervisor
ADM 7. TELEPHONIST / RECEPTIONIST
Duties:
Fulfils all switchboard duties and the
transmission of fax and telex
communications.
Greets and receives clients and other
visitors, so that they are welcome and
provided with coffee / refreshments.
Receives all incoming mail and delivers
it to various departments.
Specifications:
Usually 1-2 years of experience.
Typically reports to: Administration Manager
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ADM 8. GENERAL DUTIES CLERK
Duties:
Receives, classifies, reconciles and
consolidates straightforward documents
and other information.
Maintains office records to enable quick
access.
Compiles standard reports following
established formats and procedures.
Specifications:
Usually 2-3 years of experience.
Typically reports to: Administration Manager
ADM 9. MESSENGER
Duties:
Distributes the internal / external mail
and documents to appropriate parties.
Assists in the administrative tasks
associated with the company’s inventory
and record retention (e.g. microfilming,
photocopying).
Reviews all outgoing mail to ensure that
it is posted on a timely and accurate
basis.
Specifications:
Driving License.
Basic knowledge of English.
Typically reports to: Administration Manager
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ADM 10. PERSONAL DRIVER
Duties:
Drives the car of the CEO, the President
or other top executive of the
organization, and provides general
support and assistance.
When his/her assistance to the top
executive is not required for certain
reasons, undertakes and carries out
general company duties according to
concurrent needs.
Specifications:
Usually 5-8 years of driving experience.
Professional driver’s license and
excellent driving skills.
Working knowledge of English.
Typically reports to: Administration Manager
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4.7 JOB FAMILY: MISCELLANEOUS POSITIONS (MSC)
MSC 1. CORPORATE LAWYER
Alternative Titles: Company Lawyer, Corporate Legal Advisor
Duties:
Handles all legal matters internal to the
organization as well as with external
bodies and authorities.
Provides legal services on employment
contract and social security issues.
Monitors the legal accuracy of all
banking transactions as well as
contractual affairs.
Provides effective court or legal action
when required.
Specifications:
University Law degree, often at
postgraduate level, and extensive
professional training.
Usually 4-6 years of experience.
Fluency in English.
Typically reports to: Legal Affairs Manager or General Manager/Managing Director
MSC 2. INTERNAL AUDIT MANAGER
Duties:
Ensures the effective performance of the
independent appraisal and review of the
financial systems and business
operations.
Develops, recommends and ensures the
effective implementation of internal audit
procedures.
Recommends systems changes for audit
reviews.
Furnishes audit reports to General
Managers and other Senior Executives.
Specifications:
University degree and relevant
professional training.
Usually 6-10 years of relevant
experience.
Good knowledge of English.
Familiarity with accounting software.
Typically reports to: General Manager/Managing Director or Board of Directors
Typically supervises: 2-3 auditors
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MSC 3. INTERNAL AUDITOR
Duties:
Performs effectively the independent
appraisal and review of the financial
systems and business operations.
Identifies and recommends changes to
policies, procedures and operations.
Prepares audit reports.
Specifications:
University degree and relevant
professional training.
Usually 3-5 years of relevant experience.
Good knowledge of English.
Familiarity with accounting software.
Typically reports to: Internal Audit Manager
MSC 4. PROJECT MANAGER
Duties:
Plans, co-ordinates, and controls the
project task and people in order to assure
the timely and effective fulfillment of the
project scope and targets.
Supervises the activities of the project
team members and looks for proper
solutions, alternatives as well as
resources so as to overcome problem
areas and difficulties.
Supervises all processes and assures that
all is done according to plans and
standards.
Liaises with involved department heads,
so as to meet their needs for the part each
shares in the project.
Specifications:
University degree plus relevant
professional training.
Usually 8-12 years of relevant
experience, 4-6 of which at a supervisory
level.
Very good knowledge of English.
Typically reports to: General Manager/Managing Director or Business Unit Manager
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MSC 5. BRANCH MANAGER
Duties:
Directs and has full responsibility of a
branch’s overall activities.
Monitors incoming and outgoing affairs
and prepares reports to the headquarters.
Assures that all processes are carried out
according to the headquarters’
instructions and set procedures so that the
branch is in line with the total
organization policy and practice.
Specifications:
University degree plus relevant
professional training.
Usually 6-8 years of relevant experience,
3-5 of which at a supervisory level.
Good knowledge of English.
Typically reports to: Business Unit Manager or Commercial Director
Typically supervises: 2-4 supervisors and their staff (20-40)
MSC 6. MANAGEMENT TRAINEE
Duties:
Undergoes training and position rotation
in order to assume executive or
supervisory position.
Assigned to carry out work constantly
supervised in various departments.
Undertakes a variety of special projects
involving internal / external research.
Specifications:
University degree, no experience (job
match Less).
MBA or equivalent, no experience (job
match Equal).
MBA or equivalent, some experience
(job match Greater).
Very good knowledge of English
PC familiarity.
Typically reports to: Department Manager or Supervisor
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MSC 7. INVESTOR RELATIONS SUPERVISOR
Duties:
Responsible for developing,
implementing and managing a strategy
that will broaden external associates’
(analysts, institutional investors, press,
etc) awareness on the company.
Build strong relationships with existing
investors to gain a thorough
understanding of their requirements and
ensure a value added service.
Prepares annual reports on the
developments in the international and
local capital markets and develops
appropriate presentations, roadshows and
updates for management and investors.
Specifications:
University degree often at postgraduate
level.
Usually 4-6 years of relevant experience
in investor relations and/or financial
communications.
Good knowledge of English.
Good PC skills with a good
understanding of spreadsheets
Typically reports to: Finance & Administration Director
Typically supervises: 1 Investor Relations Officer
MSC 8. INVESTOR RELATIONS OFFICER
Duties:
Assists the Investor Relations Supervisor
in the establishment, maintenance and
fostering of company Investor Relations.
Contributes in the development and
preparation of company communication
material.
Monitors market trends and interfaces
together with the Investor Relations
Supervisor, with external parties.
Specifications:
University degree often at postgraduate
level.
Usually 1-3 years of relevant experience
in investor relations and/or financial
communications.
Ability to understand financial statements
and interpret market trends.
Good knowledge of English.
Good PC skills with a good
understanding of spreadsheets
Typically reports to: Investor Relations Supervisor
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MSC 9. KNOWLEDGE MANAGEMENT EXPERT
Duties:
Develops the technological infrastructure
required to extract, reform and deliver
knowledge across the organization.
Responsible for collecting, categorizing,
communicating and disseminating
knowledge across the organization.
Co-ordinates the efforts of all knowledge
agents, in order to minimize the risk of
fragmentation and isolation of knowledge
sharing processes.
Specifications:
University degree at postgraduate level.
A minimum of 5-7 years of relevant
experience 3 years of which are in a
knowledge or business information
management role.
Good knowledge of English.
Good PC skills with a good
understanding of spreadsheets
Typically reports to: General Manager/Managing Director
Typically supervises: 1-2
MSC 10. CORPORATE AFFAIRS MANAGER
Duties:
Manages corporate issues dealing with
the external environment, in order to
eliminate potential risks and maximize
relevant benefits to the business
Develops and maintains fair and solid
contacts with media and relevant
organizations (government, regulatory
bodies etc) in order to safeguard the
company’s interests
Ensures effective crisis management and
promotes corporate image and identity
both externally and internally.
Specifications:
University degree in Economics, Political
Science, Law or relevant Science.
Usually 6-8 years relevant of experience,
3-5 of which at a supervisory level.
Experience in the Greek public affairs
arena. Experience of EU public affairs
processes desirable. Established
relationships in political, economical and
social areas.
Fluency in English.
Typically reports to: Managing Director/ General Manager
Typically supervises: 2-4 executives
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MSC 11. QUALITY ASSURANCE SUPERVISOR
Alternative Titles: ISO Supervisor
Duties:
Responsible for company’s ISO
Certification
Develops quality assurance policies and
procedures
Contacts Quality Assurance Training for
employees
Specifications:
University degree plus relevant
professional training
Usually 2-4 years of relevant experience
Very good knowledge of English
PC familiarity
Typically reports to: Managing Director/ General Manager
Typically supervises: Quality assurance specialists or inspectors
MSC 12. LEGAL AFFAIRS MANAGER
Alternative Titles: Corporate Law Manager, Corporate Legal Manager
Duties:
Formulates, proposes, implements and
maintains sound legal policies,
procedures and code of contact/business
ethics.
Supervises the handling of all legal
matters internal to the organization as
well as with external bodies and
authorities.
Ensures effective legal services on
employment contract and social security
issues.
Monitors the legal accuracy of all
banking transactions as well as
contractual affairs.
Provides effective court or legal action
when required.
Specifications:
University Law degree, often at
postgraduate level, and extensive
professional training.
Usually 8-12 years of experience.
Fluency in English.
Typically reports to: General Manager/Managing Director
Typically supervises: 1-3 Corporate Lawyers
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4.8 JOB FAMILY: RETAIL OPERATIONS (ROP)
ROP 1. RETAIL OPERATIONS DIRECTOR
Alternative Title: Sales Director, Sales Manager
Duties:
Responsible for the overall company
retail operations.
Formulates, recommends and ensures the
implementation of company's sales and
expansion strategy.
Maintains an efficient and effective sales
and retail operations organization
through appropriate direction, motivation
and control of human resources.
Ensures the timely adjustment of
strategies and plans to meet changing
market conditions and competitive
actions.
Specifications:
University degree, often at postgraduate
level, and extensive professional training.
Usually 12-16 years of experience, 8 of
which at a managerial level.
Fluency in English.
Typically reports to: General Manager/Managing Director
Typically supervises: 1-2 Retail Operations Manager or 3-5 Area Operations Managers or
Store Managers (big stores) and their staff
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ROP 2. AREA OPERATIONS MANAGER
Alternative Title: District Manager, Operations Supervisor
Duties:
Responsible for the smooth operations
and achievement of sales and profit
objectives of his/her area of
responsibility.
Ensures the implementation of the
company’s policies and procedures in the
sites of his/her area of responsibility.
Contributes to the staffing, training,
motivation and development of the
employees of assigned area of
responsibility.
Establishes and maintains effective
relations with local authorities and
communities.
Specifications:
University degree.
Usually 8-10 years of experience, 3-5 of
which as a Store Manager
Very good knowledge of English.
Typically reports to: Retail Operations Manager or Director
Typically supervises: 5-8 Store Managers and their staff
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ROP 3. STORE MANAGER I
Duties:
Responsible for the achievement of
store’s sales and profit targets.
Directs and has full responsibility for the
store’s functions.
Responsible for the Finance, Human
Resources, Stock Sales and Marketing
activities of the store.
Keeps up with the local environment and
adapts stores activities accordingly.
Specifications:
University or TEI degree.
Usually 7-10 years of experience, 1-3 of
which as Assistant Store Manager.
Good knowledge of English.
Typically reports to: Retail Operations Director or Area Operations Manager
Typically supervises: 7-8 Store Department Supervisors and the store staff (over 50
employees)
ROP 4. STORE MANAGER II
Duties:
Responsible for the achievement of the
store’s sales and profits targets.
Directs and has full responsibility for the
store’s activities.
Ensures the implementation of the store’s
sales planning and marketing and sales
activities.
Keeps up with the local environment and
adapts stores activities accordingly.
Specifications:
TEI or University degree or professional
training.
Usually 5-8 years of experience, 1-2 of
which as Assistant Store Manager.
Good knowledge of English.
Typically reports to: Area Operations Manager or Retail Operations Director
Typically supervises: 1-3 Store Department Supervisors and the store staff (16-50
employees)
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ROP 5. ASSISTANT STORE MANAGER
Alternative Title: Deputy Store Manager
Duties:
Substitutes Store Manager in the
supervision of the staff and the day-to-
day operation of the site.
Assists the Store Manager in the
implementation of sales plan and store
activities.
Assists in staff training and development.
Specifications:
TEI and/or professional training
Usually 3-5 years of experience 1-2 out
of which as store staff
Good knowledge of English.
Typically reports to: Store Manager
Typically supervises: 2-4 Store Department Supervisors
ROP 6. STORE DEPARTMENT SUPERVISOR
Duties:
Responsible for the stock management
and the implementation of the sales plan
and the promotions for the department.
Formulates the weekly working schedule
for the department staff.
Assists Store Manager or Assistant Store
Manager in the stock planning.
Participates in the staff training and
recruitment procedures.
Specifications:
High school diploma and/or professional
training
Usually 1-3 years of experience as store
staff
Good knowledge of English desirable.
Typically reports to: Store Manager or Assistant Store Manager
Typically supervises: 7-10 store staff
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ROP 7. CASHIER’S SUPERVISOR
Duties:
Ensures good function of cashiers and
customer service activities.
Participates in the cashier’s staff training
and recruitment procedures.
Specifications:
High school diploma and/or professional
training
Usually 2-4 years of experience as
cashier
Knowledge of English desirable.
Typically reports to: Store Manager or Assistant Store Manager
Typically supervises: 7-10 cashiers
ROP 8. MARKETING MANAGER
Duties:
Develops, proposes and implements short
and long term marketing objectives,
plans, programs and budgets.
Directs and controls the market research,
product development and launching,
pricing, advertising and promotion
functions.
Maintains efficiency and effectiveness in
all marketing activities.
Specifications:
University degree often at postgraduate
level and extensive professional training.
Usually 10-15 years of well-versed
marketing experience, 4 of which at a
supervisory level.
Very good knowledge of English.
Typically reports to: General Manager/ Managing Director or Commercial Director
Typically supervises: 2-4 supervisors / product managers and their staff (5-8)
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ROP 9. TRADE MARKETING MANAGER
Duties:
Monitors and controls the trade
marketing/sales budget implementation
throughout the year in co-operation with
Marketing/Sales.
Plans and supervises the implementation
of trade and consumer promotions, as
well as merchandising activities.
Develops in-depth analysis for customers
providing actionable insight into
customers business and financial
impacts.
Ensures that the Field Force has all the
tools (i.e. Product support
documentation, planogram) to meet its
goals).
Specifications:
University degree, often at postgraduate
level.
Usually 4-6 years of relevant experience,
2-3 of which at a Supervisor level.
Very good knowledge of English.
Typically reports to: Retail Operations Director or Buying Manager
ROP 10. PRODUCT / BRAND MANAGER
Duties:
Develops, proposes and implements
marketing objectives, plans and programs
for assigned product(s)/brand(s).
Plans and supervises market research,
product development and launching,
advertising and promotion programs for
assigned product(s)/brand(s).
Liaises with and briefs the sales
personnel and monitors sales of assigned
product(s)/brand(s).
Specifications:
University degree, often at postgraduate
level, and professional training.
Usually 2-4 years of relevant experience.
Very good knowledge of English.
Typically reports to: Group Product/Brand Manager or Marketing Manager
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ROP 11. ADVERTISING & COMMUNICATIONS SUPERVISOR
Duties:
Develops and proposes effective
communication programs to promote
company image and support sales.
Develops and controls advertising and
communications budgets.
Builds and maintains contacts with media
representatives and opinion leaders and
liaises with advertising agencies
evaluating effectiveness of advertising
programs.
Specifications:
University degree, often at postgraduate
level.
Usually 4-7 years of relevant experience.
Very good knowledge of English.
Typically reports to: Marketing Manager
Typically supervises: 1-2 Assistants
ROP 12. STORE MANAGER III
Duties:
Responsible for the achievement of the
store’s sales and profits targets.
Co-ordinates and implements store
activities.
Ensures the implementation of the store’s
sales planning and sales activities.
Keeps up with the local environment and
adapts stores activities accordingly.
Specifications:
TEI or professional training.
Usually 4-6 years of experience
Good knowledge of English.
Typically reports to: Area Operations Manager
Typically supervises: Store staff (up to 15 employees)
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ROP 13. SYSTEMS AND ORGANIZATION SUPERVISOR
No description is provided
ROP 14. SYSTEMS AND ORGANIZATION OFFICER
No description is provided
ROP 15. CATEGORY MANAGER
Duties:
Negotiates with clients/suppliers the
implementation of Category
Management.
Supervises categories & products
assortment definition and development of
shelf arrangement plans.
Develops, proposes and implements
category strategies & tactics.
Specifications:
University degree at postgraduate level.
Usually 4-6 years of relevant experience,
2-3 in Sales or Marketing.
Very good knowledge of English and
strong computer literacy.
Typically reports to: Retail Operations Director
Typically supervises: 2-4 Assistant Category Managers
ROP 16. STORE CASHIER
Duties:
Provides customer assistance by
itemizing and totaling purchases.
Handles and counts money, issues
receipts, operates cash register and
reconciles cash drawer.
Perform restocking duties if needed.
Specifications:
High School Diploma
Usually 1 year of related experience
Average Knowledge of English is
preferable
Typically reports to: Cashier’s Supervisor
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ROP 17. SHIFT SUPERVISOR
No description is provided
ROP 18. STORE SALES CLERK
Duties:
Provides customers with product or
service information to assist them in
determining appropriate merchandise to
purchase.
Suggests additional products or services
to meet customer needs.
Conducts cashiers transactions or restock
merchandise if needed.
Specifications:
High School Diploma
Usually less than 1 year of relevant
experience.
Knowledge of English is preferable.
Typically reports to: Store Department Supervisor or Assistant Store Manager
ROP 19. MEGASTORE MANAGER
Duties:
Responsible for the achievement of
store’s sales and profit targets.
Directs and has full responsibility of
store’s functions.
Responsible for the Finance, Human
Resources, Stock Sales and Marketing
activities of the store.
Keeps up with the local environment and
adapts stores activities accordingly.
Specifications:
Technical Diploma or University Degree
Usually over 10 years of experience, 2-5
of which as Store Manager of a smaller
operation
Good knowledge of English
Typically reports to: General Manager or Retail Operations Director
Typically supervises: 2-3 Assistant Store Managers or 7-8 Store Dept Supervisors and
their staff (over 180 employees)
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ROP 20. RETAIL OPERATIONS MANAGER
Alternative Title: Sales Manager
Duties:
Responsible for the retail operations of
the assigned area.
Participates in the formulation and
implementation of company's sales and
expansion strategy.
Contributes to establishing an efficient
and effective sales and retail operations
organisation by providing appropriate
direction and managing human resources
for the assigned area of responsibility.
Participates in ensuring the timely
adjustment of strategies and plans to
meet changing market conditions and
competitive actions.
Specifications:
University degree and extensive
professional training.
Usually 10-16 years of experience, 6 of
which at a managerial level.
Very good knowledge of English.
Typically reports to: General Manager/Managing Director or Retail Operations Director
Typically supervises: 1-2 Area Operations Managers/Store Managers (big stores) and
their staff.
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ROP 21. AFTER SALES SUPERVISOR
Duties:
Proposes sales marketing programs and
after their approval is responsible for
their implementation. Additionally, he
liaises with sales department to develop
and implement the customer loyalty
program.
Ensures a positive customer experience
and responds to and resolve customer
issues.
Balances the needs of the customer
with companies procedures and financial
goals and reduces wait times in services
by improving efficiencies
Proposes to his supervisor annual action
plan for Customer Service to maintain
key figure goals and hourly budgets.
Specifications:
University Degree, plus relevant
professional training.
Usually 3-5 years of relevant experience.
Good knowledge of English.
Typically reports to: Sales Manager
ROP 22. AFTER SALES TECHNICIAN
Duties:
Responds to and resolve customer
issues.
Enhances customer service by making
repairs, adjustments and by completing
regular maintenance schedules.
Keeps maintenance records for
company’s products, analyzing failures
and suggesting corrective actions.
Installs company’s products to clients
and tests them to meet technical
requirements.
Specifications:
High school diploma and/or professional
training.
Usually 1-2 years of experience in
production.
Typically reports to: After Sales Supervisor
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4.9 JOB FAMILY: RETAIL BUYING (RBU)
RBU 1. BUYING DIRECTOR
Alternative Title: Commercial Director, Purchasing Director
Duties:
Formulates, recommends and ensures the
implementation of company’s buying
objectives, strategies and plans.
Provides overall direction and control of
all buying activities.
Ensures the timely adjustment of buying
strategies to meet changing market
conditions and competitive actions.
Specifications:
University degree, often at postgraduate
level, and extensive professional training.
Usually 12-16 years of experience, 6 of
which at a managerial level.
Fluency in English.
Typically reports to: General Manager/Managing Director
Typically supervises: 1-2 Buying Managers and their staff (10-15)
RBU 2. BUYING MANAGER
Alternative Title: Purchasing Manager
Duties:
Assists in the formulation and
implementation of buying objectives
strategies and plans.
Identifies and investigates new suppliers
and products.
Ensures effective planning of products in
order to meet sales needs.
Proposes sound buying policies and
procedures.
Specifications:
University degree and professional
training.
Usually 8-10 years of experience 3-5 of
which as Senior Buyer
Very good knowledge of English.
Typically reports to: Buying Director or General Manager
Typically supervises: 2-3 Chief Buyers
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RBU 3. CHIEF BUYER
Alternative Title: Food/Non-Food Purchasing Manager
Duties:
Negotiates agreements with suppliers.
Monitors and ensures the correct
execution of the agreements with
suppliers.
Locates new potential suppliers and/or
products for the group of products under
his/ her responsibility.
Specifications:
University degree and professional
training.
Usually 6-7 years of experience, at least
2 of which as Senior Buyer.
Good knowledge of English.
Typically reports to: Buying Manager or Buying Director
Typically supervises: 2-3 Senior Buyers
RBU 4. SENIOR BUYER
Duties:
Assists in negotiations with major
suppliers.
Handles negotiations with minor
suppliers.
Fully responsible for the execution of
suppliers agreements.
Specifications:
University degree.
Usually 4-6 years of experience as
Buyer.
Good knowledge of English.
Typically reports to: Chief Buyer or Buying Manager
Typically supervises: 1-3 Buyers and Junior Buyers
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RBU 5. BUYER
Duties:
Assists in negotiations with suppliers.
Ensures the correct execution of
suppliers’ agreements.
Monitors products delivery and suppliers
payments.
Specifications:
University degree.
Usually 2-4 years of experience as Junior
Buyer.
Good knowledge of English.
Typically reports to: Senior Buyer or Chief Buyer
Typically supervises: 1-2 Junior Buyers
RBU 6. JUNIOR BUYER
Duties:
Ensures the correct execution of
suppliers’ agreements
Monitors products delivery and
suppliers’ payments
Specifications:
University degree
Usually 1-2 years of relevant experience.
Good knowledge of English.
Typically reports to: Buyer or Senior Buyer
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4.10 JOB FAMILY: RETAIL REAL ESTATE (RRE)
RRE 1. REAL ESTATE MANAGER
Alternative Title: Real Estate & Development Manager, Technical Manager
Duties:
Develops, proposes and implements short
and long term Real Estate and Investment
objectives, plans and budgets.
Directs and controls all Real Estate
activities according to the standards set
by the company and the legal
department.
Maintains an efficient and effective real
estate department through appropriate
direction, motivation and control of
human resources.
Specifications:
University degree, often at postgraduate
level, and extensive professional training.
Usually 8-12 years of experience, 4 of
which at a managerial level.
Fluency in English.
Typically reports to: General Manager/Managing Director
Typically supervises: 2-5 Supervisors
RRE 2. CONSTRUCTION & MAINTENANCE SUPERVISOR
Alternative Title: Senior Project Manager
Duties:
Ensures the ability of the prospective site
to be adapted to the company standards.
Supervises design, adaptation and
construction of the site.
Ensures maintenance of the site
throughout lease.
Monitors expenses for renovations
according to budget.
Specifications:
University degree in Civil Engineering or
Architecture.
Usually 5-8 years of relevant experience.
Good knowledge of English.
Typically reports to: Real Estate Manager
Typically supervises: 2-3 Project Managers
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RRE 3. REAL ESTATE SUPERVISOR
Alternative Title: Real Estate Representative, Sites & Contracts Manager
Duties:
Selects and appraises potential sites, land
and buildings.
Negotiates terms and conditions of
agreements.
Recommends size of capital
expenditures.
Specifications:
University degree in Real Estate or
Finance.
Usually 4-6 years of relevant experience.
Good knowledge of English.
Typically reports to: Real Estate Manager
RRE 4. EQUIPMENT SUPERVISOR
Duties:
Develops proposes and implements site
equipment plans according to the needs
of each site and the local market.
Assesses and negotiates equipment
suppliers’ offers.
Develops and implements old sites
equipment adjustments according to the
needs of the market.
Specifications:
University degree in Civil Engineering.
Usually 5-8 years of relevant experience.
Good knowledge of English.
Typically reports to: Real Estate Manager
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4.11 JOB FAMILY: RETAIL SUPPORTING (RSU)
RSU 1. LOGISTICS DIRECTOR
Duties:
Formulates and controls the strategic and
tactic plans for the effective ongoing
processing of materials.
Co-ordinates the production planning and
stock levels in major distribution centers.
Supervises the co-ordination and liaison
of purchasing, warehouse and
distribution departments’ activities.
Specifications:
University degree or technical diploma
and relevant professional training.
Usually 8-12 years of relevant
experience, 4-6 of which at a supervising
level.
Very good knowledge of English.
Typically reports to: General Manager/Managing Director
Typically supervises: 2-4 Managers/ Supervisors and their staff (10-25)
RSU 2. FRANCHISING MANAGER
Duties:
Locates franchisees through the
procedures set by the company.
Assesses and recruits franchisees
according to the company standards and
policies.
Liaises with franchisees throughout
franchising period acting as a link
between them and the company.
Provides training and orientation to new
franchisees.
Specifications:
University degree in Economics, often at
postgraduate level.
Usually 7-8 years of relative experience.
Fluency in English.
Typically reports to: General Manager/Managing Director
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RSU 3. DISTRIBUTION MANAGER
Alternative Titles: Traffic Manager, Transportation Manager
Duties:
Ensures effective distribution of products
to sites and conducts transportation cost
studies.
Maintains effective working relations
with external transport agencies and
investigates alternative sources of
transportation.
Ensures timely and correct preparation of
all necessary documents for product
distribution.
Specifications:
Technical Diploma and / or professional
training.
Usually 5-8 years of relevant experience.
Good knowledge of English.
Typically reports to: Logistics Director
Typically supervises: 5-10 workers
RSU 4. WAREHOUSE MANAGER
Duties:
Receives and inspects incoming products
for the Central Warehouse.
Maintains and secures physical storage
and handling systems in the warehouse.
Maintains accurate inventory records of
shipped products.
Specifications:
Technical diploma and / or professional
training.
Usually 5-8 years of relevant experience.
Good knowledge of English.
Typically reports to: Logistics Director or Buying Director
Typically supervises: 4-8 workers
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RSU 5. WAREHOUSE RECEPTIONIST
Duties:
Receives and inspects incoming
merchandise for the store warehouse.
Ensures that received merchandise is on
line with orders.
Maintains accurate inventory records of
merchandise.
Specifications:
On-the-job training
Usually 1-5 years of relevant experience.
Typically reports to: Store Manager or Warehouse Manager
RSU 6. WAREHOUSE CLERK
Duties:
Performs warehouse work related to
receipt, storage, distribution, or delivery
of products, parts, and material.
Loads, unloads, moves, or stores items
according to delivery or routing
documents, or supervisor instructions.
Operates a hand truck, forklift, or other
heavy equipment.
Specifications:
High school diploma and/or professional
training.
Usually 1-3 years of manufacturing
experience.
Typically reports to: Warehouse Manager
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RSU 7. SUPPLY CHAIN EXECUTIVE
Alternative Titles: Logistics Executive
Duties:
Schedules supply chain and logistics works,
setting the timelines and budget requirements.
Schedules delivery timetables and tracks the
movement of products.
Oversees the ordering and packaging process.
Liaises with the warehouse in order to
monitor stock levels according to sales
forecasts, maintaining accurately the
inventory records.
Specifications:
University degree or technical
diploma and professional training.
Usually 2-5 years of relevant
experience.
Good knowledge of English.
Typically reports to: Logistics Supervisor or Logistics Manager