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GentivaLink iPad Enrollment Work Instructions
GentivaLink iPad Enrollment
Work Instructions
GentivaLink iPad Enrollment © Kindred Healthcare, Inc. All rights reserved
Created: 05/15/2015 Revised: 05/27/2015
Work Instructions
Page 2 of 20
GentivaLink iPad
Activation and Configuration of the iPad ........................................................................................ 4
Changing your Password .............................................................................................................. 5
Important Password Information .................................................................................................... 7
Setting up an Apple ID .................................................................................................................. 8
Installing MobileIron Client .......................................................................................................... 13
Initial Device Password (Passcode) Setup .................................................................................. 17
Password Requirements ..................................................................................................................... 17
Password (Passcode) Setup ............................................................................................................... 17
MobileIron has installed the following application and services .......................................................... 18
Best Practices & Fine Print .......................................................................................................... 19
Best Practices for your iPad ................................................................................................................ 19
Downloading Applications ................................................................................................................... 19
Customization of email ................................................................................................................ 20
GentivaLink iPad Enrollment © Kindred Healthcare, Inc. All rights reserved
Created: 05/15/2015 Revised: 05/27/2015
Work Instructions
Page 3 of 20
GentivaLink iPad
THE FOLLOWING TASKS SHOULD BE COMPLETED PRIOR TO ATTENDING THE GENTIVALINK IPAD ENROLLMENT TRAINING
GentivaLink iPad Enrollment © Kindred Healthcare, Inc. All rights reserved
Created: 05/15/2015 Revised: 05/27/2015
Work Instructions
Page 4 of 20
GentivaLink iPad
Activation and Configuration of the iPad
Please follow the instructions closely in this document to configure your iPad. Please make sure that your iPad has a fully charged battery or you have access to a power source before beginning these steps. Your iPad has been configured for Wireless Cellular access. You will notice the Cellular notification in the upper left corner of your iPad. It will show bars of service as well as the name of the carrier (Verizon, Sprint or AT&T). This cellular service will be used for access to the internet for the steps below. Make sure you have a good internet connection – at least 2-3 bars before beginning these activation processes.
If you are a new employee and have not changed your network password
you must change it prior to enrolling your device. To change your
password please follow the steps below:
GentivaLink iPad Enrollment © Kindred Healthcare, Inc. All rights reserved
Created: 05/15/2015 Revised: 05/27/2015
Work Instructions
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GentivaLink iPad
Changing your Password
1.
Tap the Safari browser icon on the iPad (not
shown).
A. Type in mymail.gentiva.com in the
address field.
B. Tap on Login.
2.
Login with your User Name and temporary
password (this is the password that was
emailed to your manager).
3.
A. Type User Name & Old Password
(Temporary Password).
B. Type New Password & Confirm
Password.
The new password must be
a minimum of 8 characters
and have a Capital letter
and Number included.
C. Tap Submit.
4.
Once completed the following pop up will
appear. You can close out of the browser.
GentivaLink iPad Enrollment © Kindred Healthcare, Inc. All rights reserved
Created: 05/15/2015 Revised: 05/27/2015
Work Instructions
Page 6 of 20
GentivaLink iPad
THE ABOVE TASKS SHOULD BE COMPLETED PRIOR TO ATTENDING
THE GENTIVALINK IPAD ENROLLMENT TRAINING
GentivaLink iPad Enrollment © Kindred Healthcare, Inc. All rights reserved
Created: 05/15/2015 Revised: 05/27/2015
Work Instructions
Page 7 of 20
GentivaLink iPad
Important Password Information
Please read the information below on Passwords BEFORE BEGINNING THE ACTIVATION PROCESSES.
Passwords
You will have 3 Passwords that you will need to remember when using the iPad. The set up and use of these passwords will be contained in these activation instructions. Please make sure you are writing these passwords down in order to remember them during the enrollment process.
IDs and Passwords you should know BEFORE beginning this process:
Network ID: This is the ID that you use to log into any Gentiva computer, email and My World. It can either be your first initial, middle initial and the first six of your last name or your Gentiva ID which is the first initial of your first and last name, then the last four digits of your SSN and then your birth date in the form MMDD, such as JS67890214.
Exchange/Network Password: This is the password that you use to log onto your Gentiva computer, email or MyWorld. This password will be needed for activation.
IF YOU DO NOT KNOW YOUR EMAIL/NETWORK PASSWORD. STOP HERE. Go to this link and reset or re-enable your email/network password before going any further. This can be done from ANY computer. Link is: https://myaccess.gentiva.com
IDs and Passwords you will setup during the process and need to remember:
Passcode: This is passcode you will use to log onto the iPad. We recommend that you set up your passcode to match the password you use to log into MyWorld. The iPad will lock after 15 minutes of inactivity and you will be required to enter this passcode to log back in. It does require a special character.
Apple ID and Password: This is the password needed to use to download applications from the Apple App Store on your iPad. You will be required to create a new Apple ID during your enrollment using your Gentiva email address. The password needs to be set up as Password + the last 4 digits of your SSN.
Before you begin:
Please follow the instructions closely in this document to configure your iPad.
Please make sure that the device has a fully charged battery or you have access to a power source before beginning these steps.
Important: NEVER add an iCloud account to the iPad. This will complicate the enrollment process if the iPad is transferred to another employee.
GentivaLink iPad Enrollment © Kindred Healthcare, Inc. All rights reserved
Created: 05/15/2015 Revised: 05/27/2015
Work Instructions
Page 8 of 20
GentivaLink iPad
Setting up an Apple ID
1.
Tap the App Store icon
2.
Tap Search Store in the upper right hand corner.
3.
A. In the Search area type in
MobileIron.
B. Tap on MobileIron Mobile@work
client.
4.
Tap Get
GentivaLink iPad Enrollment © Kindred Healthcare, Inc. All rights reserved
Created: 05/15/2015 Revised: 05/27/2015
Work Instructions
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GentivaLink iPad
5.
Tap Install
6.
The Apple Sign in Screen will
appear. Tap on Create New Apple
ID. You will need to create an
apple ID using your Gentiva email
address as the ID. Do not use a
personal Apple ID.
7.
The New Account Screen will
appear with United States selected,
tap Next.
8.
On the next screen you will be
asked to agree to the Terms and
Conditions. Scroll to the bottom
and tap Agree.
GentivaLink iPad Enrollment © Kindred Healthcare, Inc. All rights reserved
Created: 05/15/2015 Revised: 05/27/2015
Work Instructions
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GentivaLink iPad
9.
Tap Agree.
10.
A. Fill in an email for your Apple ID
and Create a Password.
This needs to be your
Gentiva email address.
Please set up the
password as Password
+ the last 4 digits of
your SSN. If you have
consecutive numbers
in the last 4 you will
need to use the first 5
of SSN. This will help
you remember the
password and ID in the
future.
B. Create your Security questions.
You MUST answer all 3 and
cannot use the same answer for
all 3 questions.
C. Rescue Email is optional, you
would need this if you forgot your
password and you want a new
password emailed to that
address. (Not Shown).
D. Enter your Date of Birth (Not
Shown).
E. Turn off the options for
Subscribe to emails (Not
Shown).
F. Tap Next (Not Shown).
GentivaLink iPad Enrollment © Kindred Healthcare, Inc. All rights reserved
Created: 05/15/2015 Revised: 05/27/2015
Work Instructions
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GentivaLink iPad
11.
A. Under Billing Information, None
is preselected.
B. Enter Billing address (All Fields).
Use your Gentiva Branch
address and phone number
(This is not completely shown,
but required).
C. Tap Next (Not Shown).
12.
You will be required to Verify
your Account. Tap Done.
You many see a pop up
to enter your Apple ID
Password, tap cancel in
this box.
GentivaLink iPad Enrollment © Kindred Healthcare, Inc. All rights reserved
Created: 05/15/2015 Revised: 05/27/2015
Work Instructions
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GentivaLink iPad
13.
Verifying your Account (not shown)
A. To verify your account press the
Home button.
B. Tap the Safari icon.
C. Type mymail.gentiva.com in
the address field and log in. Log
in is your username and
password you use to access
your computer, email or
MyWorld.
D. Retrieve the email from Apple
and Tap Verify Now in the
email.
E. Enter your Apple ID and
Password. The Apple ID will be
your Gentiva email address.
And the password will be
Password + the last 4 digits or
first 5 digits of your SSN. Tap
Verify Address.
F. You will receive a message that
the Email address has been
verified.
GentivaLink iPad Enrollment © Kindred Healthcare, Inc. All rights reserved
Created: 05/15/2015 Revised: 05/27/2015
Work Instructions
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GentivaLink iPad
Installing MobileIron Client
1.
Go back to the Home Screen (press
home button) and tap on the App
Store.
2.
Tap Get
3.
Tap Install
GentivaLink iPad Enrollment © Kindred Healthcare, Inc. All rights reserved
Created: 05/15/2015 Revised: 05/27/2015
Work Instructions
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GentivaLink iPad
4.
You will be required to enter your
Apple ID. Tap Use Existing Apple
ID
In some cases you may be
prompted to enter iTune Store
password instead, this is your
Apple ID password.
Enter your Apple Username and
Password. Tap OK.
5.
MobileIron will begin installing.
After it is done installing, tap Open.
Or you can tap on the MobileIron
icon.
6.
You will receive a pop up
“MobileIron” Would Like to Send
You Push Notifications. Tap OK.
7.
Type in your Gentiva UserID, (This
is the ID that you use to log into a
computer or MyWorld). Tap
Next/Enter.
GentivaLink iPad Enrollment © Kindred Healthcare, Inc. All rights reserved
Created: 05/15/2015 Revised: 05/27/2015
Work Instructions
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GentivaLink iPad
8.
Type in the server:
mi5.kindredhealthcare.com, tap
Next/Enter.
9.
Type in your Gentiva Password,
tap Go/Enter.
10.
MobileIron will open and ask Allow
“MobileIron” to access your
location even when you are not
using the app? Tap Allow.
11.
An Updating Configuration screen
will appear, tap OK.
12.
On the Install Profile screen, Tap
Install.
13.
Tap Install.
GentivaLink iPad Enrollment © Kindred Healthcare, Inc. All rights reserved
Created: 05/15/2015 Revised: 05/27/2015
Work Instructions
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GentivaLink iPad
14.
Tap Install.
15.
Tap Trust.
16.
The Profile Installed screen will
appear, tape Done. MobileIron
Registration is complete. Safari may
be open, Press the Home button to
get back to your icons.
17.
You may see the following pop up,
tap Not Now.
GentivaLink iPad Enrollment © Kindred Healthcare, Inc. All rights reserved
Created: 05/15/2015 Revised: 05/27/2015
Work Instructions
Page 17 of 20
GentivaLink iPad
Initial Device Password (Passcode) Setup
Password Requirements
The Passcode will need to be 6 characters or more with letters/numbers and at least one character.
You cannot use a passcode that has been used the previous 8 times.
The Passcode will lock after 5 invalid attempts. After the 5th attempt the device will disable for 1 minute. If you
attempt again after the device is enabled, and it is the incorrect passcode the device will disable for 5 minutes. If
you attempt again after 5 minutes, and it is incorrect again it will disable for 15 minutes. If you attempt 10 times
unsuccessfully it will wipe the device completely. All information will be removed.
If you need to reset your passcode, please contact the Help Desk at 800-944-4357 and have them clear your
passcode. You device will then pop up a box to enter a new password.
The Passcode will expire every 90 days.
Password (Passcode) Setup
1.
Press the Home Button. The
Passcode Requirement box should
flash on your screen. Click
Continue.
2.
You will be asked to enter a
Passcode. Click Continue.
3.
Re-enter the Passcode. Click on
Save.
GentivaLink iPad Enrollment © Kindred Healthcare, Inc. All rights reserved
Created: 05/15/2015 Revised: 05/27/2015
Work Instructions
Page 18 of 20
GentivaLink iPad
4.
On your home screen, tap the Mail icon.
(not shown).
A. The Password Required box will
appear and will ask for your
password for the Exchange account
this is your Username (This is your
Gentiva Network Account that you
log into your Gentiva computer,
MyWorld or Email.
B. Tap OK.
C. Tap Inbox on the top left of the
screen. Your mailbox will begin to
synch this can take a few minutes
(not shown).
Your Device is configured with your
Gentiva Email, Calendar and
Contacts. It may take time for your
email box and calendar to synch
with your device. This depends on
the size of your email box.
MobileIron has installed the following application and services
MobileIron (Mobile Device Management application)
Kindred Apps (MobileIron app store for featured apps)
GentivaLink Webclip
Help Webclip (help.gentiva.com)
Gentiva Guest wireless account (GHSGuest) so you can access Wi-Fi while in some selected Gentiva branch and corporate offices that have wireless enabled
Kindred Enterprise wireless account (kindred-enterprise) so you can access Wi-Fi while in some selected Kindred branch and corporate offices that have wireless enabled
Secure Data wipe capabilities in the event your device is lost or stolen, Gentiva data such as email, contacts and calendar data can be remotely wiped from the device.
To keep the data on your device safe, your iPad device now has a sign-on passcode and you will be
required to enter this passcode when you turn the device on or after 15 minutes of idle time. Your device
passcode will lock after 5 unsuccessful attempts. You will be required to wait 1 minute before attempting
re-entry of your passcode the first time, 5 minutes the second and 15 minutes the third. A fourth attempt
will lock you out for 60 minutes. You can call the Help Desk to have your passcode cleared and you will
then be required to enter a new passcode.
GentivaLink iPad Enrollment © Kindred Healthcare, Inc. All rights reserved
Created: 05/15/2015 Revised: 05/27/2015
Work Instructions
Page 19 of 20
GentivaLink iPad
Best Practices & Fine Print
Best Practices for your iPad
Remember, you are responsible for the care and well keeping of this device. It is assigned to you as an asset of
the company. Use your very best judgment in its care and upkeep.
Please keep your device protected at all times by keeping it in a case. Do use the device near any water source.
Keep away from pets.
You are the only authorized user of this device! It is against company policy to have non-Gentiva employee use
this device at any time.
Keep the device in the case at all times. Remember the screen is made of glass and will break/crack if stepped
on or dropped.
Do not leave your device in the car. If you must leave the device in your car unattended, put the device in the
trunk as to not be visible. Keep in mind, extreme temperatures WILL impact the operation and life cycle of the
device.
If the device is lost or stolen, please call the Gentiva Help desk immediately at 1-800-944-4357 so we can
disable your device. Your device is encrypted and we have the ability to remotely remove Gentiva data off the
device to prevent the theft of any data.
Downloading Applications
This is a business device, owned by Gentiva. Do not download non-business related applications from the App
store unless directed to by TSG or upper management. TSG can track the applications installed on your device.
If you download applications that have a fee, it will be charged to the credit card on record when you set up your
Apple ID. Gentiva will not reimburse for any downloaded application.
GentivaLink iPad Enrollment © Kindred Healthcare, Inc. All rights reserved
Created: 05/15/2015 Revised: 05/27/2015
Work Instructions
Page 20 of 20
GentivaLink iPad
Customization of email
After you have completed your enrollment, you may want to go into Settings and customize your device and email
settings.
A. Go to Settings and tap Mail, Contacts, Calendars.
B. Tap Signature.
C. Type a salutation that will go out on the bottom of all the emails sent from your iPad. Use the format found in the
templates contained in Outlook. Tap Done.
