George Mason UniversityDesign Team

Tsehaye HabteselasieJennifer OkezieMeredith RiddileAanal Sheth

Evaluation of LIPs Online:Designing the Perfect Fit

Presentation Overview

• Project Description

• Evaluation Process

• Final Product

• Lessons Learned

Project Goals

• Enhance the sharing of Local Improvement Plans (LIPs)

• Develop a standard appearance for LIPs• Create a system that will require little to no

support• Create a system that will allow users to

archive old LIPs

Community of Practice

New System

New Features

Users of this system will be able to:

• use new standard Microsoft Word templates

• create a new LIP• edit LIPs online• request approval from VDOE• publish LIPs• print LIPs

New Templates

• Standard template• Cut and paste information online

Evaluation Process

Evaluation ActivityExpert Reviews

Analyze & Redesign 1

Usability Testing

Survey

Analyze & Redesign 2

Client Visit

Analyze & Redesign 3

User Reactions

Mean Rating vs. Goals

0

1

2

3

4

5

6

Mean Rating Goal

Rat

ing

(1-

6) Ease of Use

Efficiency

Usefulness

Acceptable

Client Visit

• Presented to Dr. Patricia Abrams and secondary users Technical Assistants (TAs)

• Presented the following – introduced our project goals– demonstrated new features– explained our development process– allowed time for individual exploration of

the system

• Overall client and TAs were pleased with the system

Taskbars help users to know where they

are in the system.

Easier than current process!

Taskbars help navigation.

Well organized and standardized.

Client Reactions

• Suggestions and Recommendations

– provide sample of a LIP – provide contact information for users to

receive help from T/TAC Online administrator

– provide tracking system to track site visits

Client Reactions

Final Touches

• Redesign list to programmer• Instructional manual for new users

Final Product

• Enables users to create LIPs easily so plans and outcomes can be shared throughout the state

Final Product

• User-centered & performance-centered

– Less cognitive burden on the users

• Object-oriented vs. action-oriented

• Database driven

What is the overall process?

• By providing taskbars, users are able to see all the steps in context.

What are the different features?

Features are clearly labeled for all users to see.

Features that are available to user are displayed.

Create a LIP

• Taskbar shows all sections of the LIP and what is required of the user.

• Document becomes a “web document” and not a document transferred to the web.

Edit a LIP

• Shows entire document and allows user to see each section as a component part.

• Allows for easy cascading between entire document and individual sections.

Create a Reportprogress or evaluation

• Consistent buttons, layout, taskbars, features, etc. as “Create New” and “Edit” features.

Request Approval from a regional VDOE Technical Assistant

• E-mail feature presented similar as other e-mail features found online.

Print

• Allows users to easily print documents.• Template and web-format documents will look similar when printed.

Publish

• Makes documents available online for everyone to view.

• Provides similar checkboxes and accept buttons as online agreements.

Most Valuable Lesson• Use evaluation as an opportunity to

ensure system matches users’ needs, task at-hand, and provides just enough information

Designing for the Perfect Fit

Questions?