GeorgiaBEST Managed Services Karen Nunn Director of Academic Services Information Technology Services September 19, 2014

Topics for discussion

Accomplishments / Highlights for FY14 GeorgiaBEST Service Catalog GeorgiaBEST Intake Process GeorgiaBEST Banner Managed Services GeorgiaBEST DegreeWorks Managed Services GeorgiaBEST Roadmaps Training and Resources Q&A

FY 14 Highlights Accomplishments DBEU compliance (Implemented or production scheduled) New dedicated environments – standard hosting model Albany State University (ALSU) South Georgia State College (SGSC) Bainbridge State College (BSC) Fort Valley State University (FVSU) Atlanta Metropolitan State College (AMSC) – In Progress Oracle upgraded to 11.2.0.4

FY 14 Highlights

New Customer: Dalton State College (Banner and Degree Works) migrated in Spring

Upcoming project efforts:

StarRez (1) Nelnet eCashier (1) R25 (3) Automic (formerly UC4) (2) Recruiter (2) Education Advisory Board (2)

Blackboard Transact (1) AIMS Parking Services (1) National Student Clearinghouse (2)

FY 14 Highlights - new

Upcoming foundational efforts:

Upgrade to Oracle 12c

Red Hat 6

Initial planning on Degree Works Roadmap and Reporting

Banner XE Implementation Planning

GeorgiaBEST Service Catalog

Service GaBEST Model Used in Hosting Vendor Supported

Student Information Systems

Banner ● 9 ●

Imaging

BDMS ● 2 ●

Nolij ● 0 ●

AppXtender Report Manager 1 ●

Degree Audit

Degree Works ● 9 ●

eCommerce / Financial

TouchNet ● 8 ●

TouchNet Payment Suite ● 3 ●

TouchNet Single Sign On (SSO) 2 ●

CashNet 1 ●

National Student Clearinghouse 1 ●

Blackboard Transact 2 ●

Higher One 2 ●

Nelnet eCashier 3 ●

OneCard 1 ●

Printing

Local Print Solution ● 9 ●

Secure DIMM ● 9 ●

Job Scheduling

Automic (formerly UC4) 0 ●

GeorgiaBEST Service Catalog Data Exchange

Axiom ● 9 ●

Banner ● 9 ●

Educational Advisory Board 1 ●

Georgia Enhancements (GaMods) ● 9 ●

Degree Works ● 9 ●

Reporting

Evisions Argos ●

Oracle Reports 1 ●

Crystal Reports 1 ●

Oracle Discoverer 1 ●

Portal Solution

Luminis 1 ●

Campus EAI 1 ●

Transcripts

Banner ● 1 ●

GaMod ● 1 ●

HS XML ● 1 ●

PDF Vendors 4 ●

eTranscripts ●

Scheduling Solutions

StarRez 1 ●

CollegeNet Series 1 ●

Customer Relationship Products

Recruiter 1 ●

Parking Solutions

BossCARS 2 ●

AIMS Parking 0 ●

Service GaBEST Model Used in Hosting Vendor Supported

GeorgiaBEST Intake Process MOA – “the Institution must notify BOR at least sixty (60) calendar days in advance of any of the following changes”

INSTITUTION requires installation of software modules not explicitly detailed in Schedule A of this Scope of Services;

INSTITUTION increases system records or user community populations which are mutually determined to cause degraded system performance from the items described in Schedule A;

INSTITUTION requires the addition of other third-party integration Applications;

INSTITUTION requires the addition of other tools or reporting applications that require additional, tiered access methods for operation; or

INSTITUTION makes any other change in usage pattern or Application environment not covered by other escalators in this Scope of Services;

GeorgiaBEST Intake Process Contact the ITS Helpdesk (1) The Self-Service Support website at http://www.usg.edu/customer_services (User ID and password required. Contact ITS Helpdesk to obtain login credentials.)

(2) Email helpdesk@usg.edu.

Banner Managed Services Banner XE has arrived! ITS has created an XE preview environment and we are offering early access to our managed services institutions. This environment has modules that are currently available from Ellucian which include Event Management, Faculty Grades, Attendance Tracking, and Course Scheduling. This preview into Banner XE is designed to provide you an early glimpse into the next evolution of Banner. We are expecting that this will generate great discussion as we move forward and encourage everyone to dive in and explore in advance of Georgia Summit. Planned biweekly meetings will be held with everyone participating, starting with the Managed Services “Birds of a Feather” session at GA Summit. We also welcome email feedback at ban_test@usg.edu. Please contact Andrea Williams to obtain your accounts. Andrea will also provide Ellucian videos on each of the new modules to help you get started.

Degree Works Managed Services Accomplishments New Customer - Dalton State College

Upgrade to Degree Works 4.1.4 (Internal) Oracle upgraded to 11.2.0.4

Upcoming project efforts: Curriculum Planning Assistant (CPA) Student Educational Planner (SEP) Reporting

Upcoming foundational upgrades: Oracle 12c

GeorgiaBEST Roadmaps

Banner XE In-Progress: DegreeWorks Managed Services

Interested in joining GeorgiaBEST Managed Services Community

Complete the ITS Data Collection Documentation and return to Karen Nunn (Karen.Nunn@usg.edu).

Additional information on GeorgiaBEST Managed Services is available at http://www.usg.edu/georgia_best/projects/student_system_consolidation.

ON-DEMAND SUBSCRIPTION LIBRARY

All USG institutions have access to Ellucian’s On-Demand Subscription Library. Access training on your own schedule Contact the ITS helpdesk (helpdesk@usg.edu) for

access information

GEORGIABEST TRAINING RESOURCES

General Training/Events Page: http://www.usg.edu/georgia_best/training

Need one-on-one training/support? Sign up for a UPICKIT session! http://www.usg.edu/georgia_best/training/upickit

GEORGIABEST TRAINING RESOURCES

GeorgiaBEST presentations for Georgia Summit available on our website here: http://www.usg.edu/georgia_best/training/conferences

WHERE CAN I FIND HELP?

http://www.edu1world.org/Commons http://www.edu1world.org/USG

Community Sources

Authoritative Sources

http://www.usg.edu/georgia_best https://connect.ellucian.com

ADDITIONAL ITS RESOURCES & SUPPORT

For an URGENT BUSINESS IMPACT issue, contact the ITS Helpdesk immediately at 706-583-2001 or 1-888-875-3697 (toll free within Georgia).

For a NON-URGENT issue, contact the ITS Helpdesk via (1) the Self-Service Support website at http://www.usg.edu/customer_services (User ID and password required.

Contact ITS Helpdesk to obtain login credentials.) or (2) Email helpdesk@usg.edu. For ITS product and service status updates, go to: http://status.usg.edu/.

Additional information is available at the ITS Service Level Guidelines and Maintenance Schedule: http://www.usg.edu/customer_services/service_level_guidelines/.

QUESTIONS?