1. Getting a bigger bang forbuck from your
changeprogrammesDavid MillerChairman and Founder Changefirst
Limited, all rights reserved
2. We help with project and programme teams Enable
organisations to implement projects effectively OCM methodology
called People Centred Implementation (PCI) Trained over 12,000
people in over 35 countries around the world Dedicated training
delivery partners in Melbourne and Sao Paulo Over 5,000 change
leaders receive our newsletter and our LinkedIn group has over 1800
members Changefirst Limited, all rights reserved 2012
changefirst.com 2
3. Change is what happens when there is a mismatch between
expectations and reality changefirst.com Changefirst Limited, all
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4. This can make change difficult for people Changefirst
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5. Usually leads to a significant loss of value fromchange
projects How the value gap is closed engaging people Business Case
Implementation building skills shifting behaviour Value Gap Helping
people to adapt Installation Time Changefirst Limited, all rights
reserved 2012 changefirst.com 5
6. OCM is. Structured approach to transitioning individuals,
teams, and organisations from a current state to a desired future
state. Organisational processes aimed at helping employees to
accept and embrace changes in their current business environment.
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7. The challenge is to sustain commitment Our data tells us
this is not always easy How people behaved after implementation 70
60 50 % Respondents 40 30 20 10 0 Still resisting Accepting the
change Committed to the the change but not engaged new way of
working This data is taken from Initiative Legacy Assessment
database. It is cumulative data collected since 2005 from change
managers who attended accreditation workshops. It is a composite of
nearly 2,500 participants from over 50 companies. They come from
over 30 countries. Changefirst Limited, all rights reserved 2012
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8. You need a pragmatic process to close the value gap PCI
(People-Centred Implementation) Changefirst Limited, all rights
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9. Six Critical Success Factors Re-cap CSF End-Goal People are
dissatisfied with the current state and Shared Change Purpose
buy-in to the vision Effective Change Executive sponsors are
ensuring the change is Leadership implemented Powerful Engagement
Processes are being used to ensure people are Processes engaged
Committed Local Managers are willing and able to help users to
adapt Sponsors Strong Personal Users are committed and new
behaviours are being Connection used Sustained Personal User
resistance to change is being managed Performance Changefirst
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10. PCI can be integrated into project planning Main PCI Shared
Change Effective Change Powerful Engagement Local Success Factors
CSF Purpose Leadership Processes Project Starting Up Initiating
Planning Delivering and Stages> Controlling Key tasks>
Identify lessons Build Change Network Assess change Build plan to
prepare from change legacy Map readiness local sponsors and Build
case for Identify stakeholder Build engagement agents change issues
plans including Tailor change plan to Analyse impact of Identify
tasks to build communications, local needs change change leadership
involvement, rewards Identify skills and Build and learning
materials communication for requirements case for change Plans>
Kick-off plan Change leadership plan Engagement plan Local change
deployment plan Examples Initial Change Change Network Change
Readiness Change Readiness of tools> Description Mapping
Assessment Assessment Initiative Legacy Sponsor Assessment
Resistance Reasons Assessment Assessment Changefirst Limited, all
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11. These are the key challenges that change agents face
Changefirst: Role of the change agent research, 2011 Changefirst
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12. Lastly, DIY is the most successful approach Which change
resources were the most effective? Source: 2009 Change in a
Downturn Survey by Changefirst Changefirst Limited, all rights
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13. Key points Major change happens when people engage with it
The challenge for Change Leaders is to implement rather than just
install change PCI integrated with Project Management can close the
value gap For ever 1 invested in OCM you can get ROI of 6.50
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14. Thank you.Any Questions? Changefirst Limited, all rights
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15. You can find outmore Changefirst Limited, all rights
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16. How change management improves your project management -
white paper Available in the knowledge centre on our website at
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17. Discussion on Changefirst LinkedIn group join over 1,800 of
your peers already networking via the Changefirst LinkedIn group
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18. Successful Change by David Miller Successful Change
explores the people aspects of change and how you can engage people
to help deliver successful change in your organisation. It is now
available from Amazon in paperback and ebook formats and other
retailers. You can find a free chapter download on our website at:
changefirst.com/free-chapter-download Changefirst Limited, all
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19. Or contact usT: +44 (0) 1444 450 777E:
[email protected] Changefirst Limited, all rights
reserved