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1 Course on Social Entrepreneurship based on Getting Beyond Better by Roger L. Martin and Sally R. Osberg Outline for a course on Social Entrepreneurship Based on Getting Beyond Better: How Social Entrepreneurship Works (HBR Press, 2015) By Roger L. Martin and Sally R. Osberg This course is designed for students with a strong interest in looking under the hood of Social Entrepreneurship. Using the book Getting Beyond Better by Roger L. Martin and Sally R. Osberg as the course backbone, each class will dive into underlying theories to explain how social entrepreneurs work to create equilibrium change. The course weaves together themes of wicked problems and mindsets, coupled with the thinking tools of design thinking, integrative thinking, and systems thinking. These themes highlight who social entrepreneurs are and how they think. The course is divided into two parts. The first examines the context in which social entrepreneurs work. The second looks at how they do what they do. The course culminates with an exploration of social impact measurement. Ideally, each class is about 2 hours in length. A description of each reading is included as an Appendix after the syllabus. This syllabus was prepared by Nogah Kornberg in collaboration with Roger L. Martin. If you have thoughts or questions, please email [email protected], we are happy to assist. Part I: Transformation for Good SHIFTING THE EQUILIBRIUM, Classes 1-3 We start our examination of social entrepreneurship by seeking to better understand social entrepreneurs and the world they live in. The opening frame is one of wicked problems, the complex and ever-shifting problems that social entrepreneurs seek to solve. Then, to understand the people behind the solutions, we explore mindsets and mental models. Our mindsets, a collection of mental models, influence our behaviours and greatly impact our actions. Exploring mindsets allows students to reach a deeper understanding of who social entrepreneurs are and why they engage with wicked problems in the way that they do. Getting Beyond Better anchor reading: Introduction, Forward and Chapter 1. 1. Introduction to Social Entrepreneurship Martin, Roger and Sally Osberg. “Social Entrepreneurship: The Case for Definition.” Stanford Social Innovation Review. 5, no 2 (Spring 2007): 28-39. Martin, Roger and Sally Osberg. Getting Beyond Better: How Social Entrepreneurship Works. Boston: Harvard Business Review Press, 2015. Austen, Hilary. Artistry Unleashed: A Guide to Pursuing Great Performance in Work and Life. Toronto: University of Toronto Press, 2010. Pages 87-131.
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Page 1: Getting Beyond Better Course Syllabus- December …martinprosperity.org/wp-content/uploads/2015/12/Getting...Good to Great and the Social Sectors: A Monograph to Accompany Good to

1CourseonSocialEntrepreneurshipbasedonGettingBeyondBetter

byRogerL.MartinandSallyR.Osberg

Outlineforacourseon

SocialEntrepreneurship

BasedonGettingBeyondBetter:HowSocialEntrepreneurshipWorks(HBRPress,2015)

ByRogerL.MartinandSallyR.Osberg

ThiscourseisdesignedforstudentswithastronginterestinlookingunderthehoodofSocialEntrepreneurship.UsingthebookGettingBeyondBetterbyRogerL.MartinandSallyR.Osbergasthecoursebackbone,eachclasswilldiveintounderlyingtheoriestoexplainhowsocialentrepreneursworktocreateequilibriumchange.Thecourseweavestogetherthemesofwickedproblemsandmindsets,coupledwiththethinkingtoolsofdesignthinking,integrativethinking,andsystemsthinking.Thesethemeshighlightwhosocialentrepreneursareandhowtheythink.Thecourseisdividedintotwoparts.Thefirstexaminesthecontextinwhichsocialentrepreneurswork.Thesecondlooksathowtheydowhattheydo.Thecourseculminateswithanexplorationofsocialimpactmeasurement.Ideally,eachclassisabout2hoursinlength.AdescriptionofeachreadingisincludedasanAppendixafterthesyllabus.ThissyllabuswaspreparedbyNogahKornbergincollaborationwithRogerL.Martin.Ifyouhavethoughtsorquestions,[email protected],wearehappytoassist.

PartI:TransformationforGoodSHIFTINGTHEEQUILIBRIUM,Classes1-3 Westartourexaminationofsocialentrepreneurshipbyseekingtobetterunderstandsocialentrepreneursandtheworldtheylivein.Theopeningframeisoneofwickedproblems,thecomplexandever-shiftingproblemsthatsocialentrepreneursseektosolve.Then,tounderstandthepeoplebehindthesolutions,weexploremindsetsandmentalmodels.Ourmindsets,acollectionofmentalmodels,influenceourbehavioursandgreatlyimpactouractions.Exploringmindsetsallowsstudentstoreachadeeperunderstandingofwhosocialentrepreneursareandwhytheyengagewithwickedproblemsinthewaythattheydo.GettingBeyondBetteranchorreading:Introduction,ForwardandChapter1.1.IntroductiontoSocialEntrepreneurship

• Martin,RogerandSallyOsberg.“SocialEntrepreneurship:TheCaseforDefinition.”StanfordSocialInnovationReview.5,no2(Spring2007):28-39.

• Martin,RogerandSallyOsberg.GettingBeyondBetter:HowSocialEntrepreneurshipWorks.Boston:HarvardBusinessReviewPress,2015.

• Austen,Hilary.ArtistryUnleashed:AGuidetoPursuingGreatPerformanceinWorkandLife.Toronto:UniversityofTorontoPress,2010.Pages87-131.

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2.SocialEntrepreneurshiptoSolveWickedProblems• Dees,J.Gregory.“TheMeaningof‘SocialEntrepreneurship.’”CenterforSocialInnovation,

StanfordSchoolofBusiness(October1998,revisedMay2001).• Worsham,ErinL.“ReflectionsandInsightsonTeachingSocialEntrepreneurship:AnInterview

withGregDees.”AcademyofManagementLearningandEducation.11,no3(2012):442-452.• Christensen,ClaytonM,HeinerBaumann,RudyRugglesandThomasM.Sadtler.“Disruptive

InnovationforSocialChange.”HarvardBusinessReview(December2006):94-101.• Rittel,HorstW.J.andMelvinM.Webber.“Dilemmasinageneraltheoryofplanning.”Policy

Sciences.4,Issue3(June1973):155-169.• Naughton,John.“ThomasKuhn:themanwhochangedthewaytheworldlookedatscience.”

TheGuardian.19August2012.Web.3.WhoWeAre:MindsetsandMentalModels

• Rivenburgh,Diana.TheNewCorporatesFactsofLife.UnitedStatesofAmerica:AmericanManagementAssociation,2014.Pages37-62.

• Dweck,CarolS.Mindset:TheNewPsychologyofSuccess.UnitedStatesofAmerica:BallantineBooks,2006.Pages1-54.

• Martin,RogerL.TheOpposableMind.Boston:HarvardBusinessReviewPress,2007.Pages1-24.• Kahneman,Daniel.Thinking,FastandSlow.Canada:Doubleday,2013.Pages19-30.• Thaler,RichardH.andCassR.Sunstein.Nudge.UnitedStatesofAmerica:PenguinGroup,2008.

Pages17-39.THENATUREOFSOCIALENTREPRENEURSHIP,Classes4-5 Increatingtheirequilibrium-shiftingsolutions,socialentrepreneursleveragetoolsfromtheworldsofbusinessandgovernment.Onceweunderstandhowbusinessoperates(throughtheexchangeofvalue:aproductorserviceformoney)andhowgovernmentsoperate(throughmandatorychangesinbehaviourbasedonlaws),wecanbeginlookingathowsocialentrepreneurscreatetheirsolutions.GettingBeyondBetteranchorreading:Chapter2.4.Business-LedInnovation

• Drucker,PeterF.,FrancesHesselbeinandJoanSnyderKuhl.PeterDrucker’sFiveMostImportantQuestions.NewJersey:Wiley,2015.

• Collins,Jim.GoodtoGreatandtheSocialSectors:AMonographtoAccompanyGoodtoGreat.Colorado,2005.

• Johnson,MarkW.,ClayM.ChristensenandHenningKagermann.“ReinventingYourBusinessModel.”HarvardBusinessReview(December2008):50-59.

5.Government-LedTransformation

• King,EdenB.,DerekR.AveryandPaulSackett.“ThreePerspectivesofEmploymentDiscrimination50YearsAftertheCivilRightsAct-APromiseFulfilled?”JournalofBusinessandPsychology.28,Issue4(December2014):375-382.

• Singh,ShaneP.“BeyondTurnout:TheConsequencesofCompulsoryVoting.”PoliticalInsight.5,Issue2(September2014):22-25.

• Meslin,Dave.“TheAntidotetoApathy.”TED.com.Web.• Jefferson,Thomas.“FirstInauguralAddress.”AvalonProjectatYaleLawSchool.Web.

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PartII:PathstoTransformationUNDERSTANDINGTHEWORLD,Classes6-7 Socialentrepreneursgoaboutmakingchangethroughanintegrativeprocess.Thefirststageofthisprocessistobetterunderstandthecontextinwhichtheproblemexists.Therearetwoaspectsofcontextthatareimportanttounderstand:Thefirstisthebigpictureofhowthingsworkasasystemandthesecondistheinteractionofactorswithinthatsystem.GettingBeyondBetteranchorreading:Chapter3.6.SystemsThinking

• Ackoff,Russell.“SpeechonSystems.”Onlinevideoclip.YouTube.August2014.Web.• Meadows,DonellaH.ThinkinginSystems.Sterling,VA:Earthscan,2008.Pages11-34.• Senge,PeterM.TheFifthDiscipline.UnitedStatesofAmerica:DoubleDay,RandomHouse,1990.

Pages68-91.• Norman,Don.TheDesignofEverydayThings.UnitedStatesofAmerica:BasicBooks,Perseus

BooksGroup,2013.Pages37-73.7.EthnographicResearch:LearningfromPeopleandStories

• Brown,Tim.ChangebyDesign.NewYork:HarperCollins,2009.Pages39-62.• Patnaik,Dev.“BigThinkInterviewwithDevPatnaik.”YouTube.23April2012.Web.• Whitney,PatrickandVijayKumar.“Faster,Cheaper,DeeperUserResearch.”Design

ManagementJournal.14,no.2(Spring2003):50-57.• Bettencourt,LanceandAnthonyW.Ulwick.“TheCustomer-CenteredInnovationMap.”Harvard

BusinessReview(May2008):109-114.ENVISIONINGANEWFUTURE,Class8 Inthesecondstageoftheprocess,socialentrepreneursimagineanewreality.Thisclasswillexploreideasofimaginationandcreativity.GettingBeyondBetteranchorreading:Chapter4.8.AspirationsforaBetterWorld

• Lafley,A.G.andRogerL.Martin.PlayingtoWin.Boston:HarvardBusinessReviewPress(2013).Pages1-50.

• Kelley,TomandDavidKelley.“ReclaimYourCreativeConfidence.”HarvardBusinessReview(Dec2012):30-35.

• Greene,Maxine.ReleasingtheImagination.SanFrancisco:Jossey-Bass,WileyImprint,1995.Pages17-31.

• Rottenberg,SarahandIsabelO’Meara.“TheArtofLooking.”RotmanonDesign.Toronto:UniversityofTorontoPress,2013.Pages172-177.

• King,MartinLuther.“IHaveaDream.”Web.

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BUILDINGAMODELFORCHANGE,Classes9-10 Thethirdstageintheprocessistobuildthesolution.Asaresultoftheirdeepunderstandingofthecontext,socialentrepreneursusedifferentmechanismstocreateamodeltosustainablyshiftanunhappyequilibrium.TheyapproachtheuseofthesemechanismswithaDesignThinkinglens.Theyexpectsolutionstobeprototypedanditerated,basedonfeedbackfromusers.GettingBeyondBetteranchorreading:Chapter5.9.DesigningThinkingforaBetterAnswer

• Brown,Tim.ChangebyDesign.NewYork:HarperCollins.2009.Pages13-38.• Brown,TimandJocelynWyatt.“DesignThinkingforSocialInnovation.”StanfordSocial

InnovationReview.(Winter2010):pg.30-35.• Brown,TimandRogerMartin.“DesignforAction.”HarvardBusinessReview(Sept2015):56-64.• Buchanan,Richard.“WickedProblemsinDesignThinking.”DesignIssues.8,No.2(Spring1992):

5-21.10.Mechanisms:MakingItWork

• Osterwalder,AlexanderandYvesPigneur.BusinessModelGeneration.NewJersey:Wiley,2010.• Brown,Tim.“FromBlueprinttoGeneticCode:TheMeritsofEvolutionaryApproachtoDesign.”

RotmanonDesign.Toronto:UniversityofTorontoPress,2013.Pages66-71.SCALINGTHESOLUTION,Class11 Socialentrepreneurshipisaboutcreatinganewequilibriumbyshiftinghowasystemworks;ananswerthatfitsintoasmallpartofthesystemisnotenough.Shiftingasystemrequiresthesolutionbescalableandsustainable.Thefourthstageexploresachievingscale.GettingBeyondBetteranchorreading:Chapter6.11.ScalingSocialSolutions

• Sutton,RobertI.andHuggyRao.ScalingUpExcellence.UnitedStates:CrownBusiness,2014.Pages3-32.

• Dees,J.GregoryandBethBattleAnderson.“ScalingSocialImpact.”StanfordSocialInnovationReview.1,no.4.(Spring2004):24-32.

• Fabricant,Robert.“MindtheGaps.”RotmanonDesign.Toronto:UniversityofTorontoPress,2013.Pages146-156.

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APATHFORWARD,Class12 Untilrecently,itwaseasytoclaimpositiveimpact,buthardtoproveit.Now,SocialImpactMeasurementandSocialReturnonInvestmentaretwoavenuestomaketangiblethischange.Oneapproachlookstodescribethechange,whiletheotherusesfinancialproxiestocommunicateimpact.Thisclasswillexploretheseapproachestomeasurementandimpact.GettingBeyondBetteranchorreading:Chapter7.12.MeasuringImpactandSocialReturnonInvestment

• Brooks,David.“HowtoLeaveaMark.”NewYorkTimes.27Jan2015.Web.• Mulgan,Geoff.“MeasuringSocialValue.”StanfordSocialInnovationReview(Summer2010):38-

43.• Emerson,JedwithMarkCabaj.“SocialReturnonInvestment.”MakingWaves.Vol.11,No.2.

Pages:10-14.• Arvidson,Malinandall.“BriefingPaper:TheambitionsandchallengesofSROI.”ThirdSector

ResearchCentre.Dec2010.Web. • Fujiwara,Daniel.“TheSevenPrincipleProblemsofSROI.”SIMETRICA.11Aug2015.Web.

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AppendixBelowyouwillfindmoreinformationaboutthesourcesselectedforthissyllabus.1. IntroductiontoSocialEntrepreneurshipThesereadingsframethecourseandofferstudentsanoverviewofthecontent.Here,weintroducethenotionofstanceasafoundationforunderstandinghowandwhysocialentrepreneursactastheydo.Martin,RogerandSallyOsberg.“SocialEntrepreneurship:TheCaseforDefinition.”StanfordSocialInnovationReview.5,no2(Spring2007):28-39.

AlmostadecadeafterJ.GregoryDeescoinedtheterm“socialentrepreneurship,”Martin,professorandformerdeanoftheRotmanSchoolofManagement,andOsberg,PresidentandCEOoftheSkollFoundation,maketheargumentthatweneedtodefineitmorefully.Uptothispoint,manydisparateactivitieswereclassedundertheumbrellaof“SocialEntrepreneurship”.Thedefinitionprovidedinthisarticleaddedarigourtoapreviouslyopenconversation.

Austen,Hilary.ArtistryUnleashed:AGuidetoPursuingGreatPerformanceinWorkandLife.Toronto:UniversityofTorontoPress,2010.Pages87-131.

Austen,aleadingthinkeronthesubjectofartistryacrossdomains,outlinestheconnectionbetweenthestanceweholdandtheexperiencesweseek.

2. SocialEntrepreneurshiptoSolveWickedProblemsThesereadingsbuildthestudents’understandingofsocialentrepreneurshipandwickedproblems.Socialentrepreneurs,byandlarge,seektotackleandsolvewickedproblemsintheworld–andaricherunderstandingofthebroadnatureoftheseproblemsshedslightonthepathtosolvingthem.Dees,J.Gregory.“TheMeaningof‘SocialEntrepreneurship.’”CenterforSocialInnovation,StanfordSchoolofBusiness(October1998,revisedMay2001).

Inthispaper,Dees,academicscholarandfatherofsocialentrepreneurship,bothprovidesanexploratorydefinitionof“SocialEntrepreneurship”andexploresthedifficultiesassociatedwithcombiningentrepreneurshipandsocialgood.

Worsham,ErinL.“ReflectionsandInsightsonTeachingSocialEntrepreneurship:AnInterviewwithGregDees.”AcademyofManagementLearningandEducation.11,no3(2012):442-452.

ThisinterviewwithDees,aftertwentyyearsofteachingsocialentrepreneurship,providescontexttotheteachingofthesubject.Itmakesthecase,aswithalldisciplines,thatthiswayofthinkinganddoingcanbelearned.

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(2.SocialEntrepreneurshiptoSolveWickedProblemscont’d)Christensen,ClaytonM,HeinerBaumann,RudyRugglesandThomasM.Sadtler.“DisruptiveInnovationforSocialChange.”HarvardBusinessReview(December2006):94-101.

AcademicscholarChristensen’sbookTheInnovator’sDilemmahighlightedhownewplayersdisruptindustriesthroughinnovation.Inthisarticle,histheoryisappliedtothesocialsector.Theauthorsarguethatsocialsectorsrequirescalableinnovations.

Rittel,HorstW.J.andMelvinM.Webber.“Dilemmasinageneraltheoryofplanning.”PolicySciences.4,Issue3(June1973):155-169.

Thisseminalworkonwickedproblems,writtenbyprofessorsandtheoristsHorstandMelvin,outlinesthenatureandthecharacteristicsofwickedproblems.

Naughton,John.“ThomasKuhn:themanwhochangedthewaytheworldlookedatscience.”TheGuardian.19August2012.Web.

ThisGuardianarticleexaminestheimplicationsofThomasKuhn’sbook,TheStructureofScientificRevolutions.

3. Whoweare:MindsetsandMentalModelsThesereadingshighlighthowourmentalmodelsinformourmindsetsand,inturn,howmindsetsinfluencebehaviours.Socialentrepreneursmustnavigatemultiple,complex,evenopposingmentalmodelstocreatethenewequilibrium.Rivenburgh,Diana.TheNewCorporatesFactsofLife.UnitedStatesofAmerica:AmericanManagementAssociation,2014.Pages37-62.

Inthischapter,Rivenburgh,CEOandPresidentofStrategicImperativesInc.,introducestheconceptsofmindsetsandmentalmodels.Shelinkstotheirimportancetothewayinwhichweengagewiththeworldaroundus.

Dweck,CarolS.Mindset:TheNewPsychologyofSuccess.UnitedStatesofAmerica:BallantineBooks,2006.Pages1-54.

Inthisintroductorychapter,Dweck,aworld-leadingeducationresearcherandprofessor,discussesthedifferencebetweenafixedandgrowthmindset.

Martin,RogerL.TheOpposableMind.Boston:HarvardBusinessReviewPress,2007.Pages1-24.

MartinoutlinesthetheoryofIntegrativeThinking:aproblem-solvingmethodologyfocusedonleveragingthetensionofopposingmodels.

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(3:WhoWeAre:MindsetsandMentalModelscont’d)Kahneman,Daniel.Thinking,FastandSlow.Canada:Doubleday,2013.Pages19-30.

Kahneman,psychologistandNobelLaureateinEconomics,explainshowourbrainengageswiththeworldthroughtwokindsofthinking(System1–fast,easy,andheuristic-basedandSystem2–slow,effortful,andbasedonreasoning).SocialentrepreneursneedtoengagewiththeirSystem2toquestionandchallengethemodelstheyhold.

Thaler,RichardH.andCassR.Sunstein.Nudge.UnitedStatesofAmerica:PenguinGroup,2008.Pages17-39.

Thischapter,writtenbyeconomistThalerandlegalscholarSunstein,highlightshowunawarepeoplecanbeofwhathasshapedtheirthinking,models,andbiases.

4. Business-LedInnovationThesereadingsofferthosenewtotheunderlyingconceptsofbusinessanoverviewofhowbusinesseswork.Understandingtheseconceptswillenablestudentstoidentifyhowsocialentrepreneurshipcanmosteffectivelyleveragethesebusinesspractices.Drucker,PeterF.,FrancesHesselbeinandJoanSnyderKuhl.PeterDrucker’sFiveMostImportantQuestions.NewJersey:Wiley,2015.

Thestructureofthebook,usingguidingquestionsandtheiranswers,offersthosenewtobusinessanintroductiontothecomponentsofabusinessandtheirimportance.Drucker,managementconsultant,educator,andauthor,laysthegroundworkforourunderstandingofmodernbusiness.

Collins,Jim.GoodtoGreatandtheSocialSectors:AMonographtoAccompanyGoodtoGreat.Colorado,2005.

ThissupplementaryreadingtoGoodtoGreat,writtenbyCollins(abusinessconsultantandlecturer),explorestheimplicationsofbusinesspracticesinthesocialsector.Ithelpsmakethecasethatthoseworkingtoimprovetheworldrequiretheuseofbusinesstoolstodogoodwork.

Johnson,MarkW.,ClayM.ChristensenandHenningKagermann.“ReinventingYourBusinessModel.”HarvardBusinessReview(December2008):50-59.

Inthisarticle,Johnson,Christensen,andKagermann(consultantsandauthors)discusstheconditionsunderwhichabusinessneedstoshiftitsmodelandhowtogoaboutdoingso.

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5. Government-LedTransformationThesereadingslookatthevisionofwhatgovernmentwasdesignedtodointheUnitedStatesandexploretheimplicationsoftwolawsonsociety.Thesereadingsareintendedtoillustratehowgovernmentcaneffectchangeandtodrawouthowsocialentrepreneurscanleverageelementsofthisapproachintheirownmodelsforchange.King,EdenB.,DerekR.AveryandPaulSackett.“ThreePerspectivesofEmploymentDiscrimination50YearsAftertheCivilRightsAct--APromiseFulfilled?”JournalofBusinessandPsychology.28,Issue4(December2014):375-382.

TheCivilRightsActof1964waslegislationintendedtooutlawdiscriminationbasedonrace.Inthiseditorial,differentperspectivesareofferedastowhatextentitwassuccessfulinshiftingbehaviourandattitudes.

Singh,ShaneP.“BeyondTurnout:TheConsequencesofCompulsoryVoting.”PoliticalInsight.5,Issue2(September2014):22-25.

Thisarticleexploressomeofthebenefitscountrieshaveseenfromimplementingcompulsoryvoting.Inthedescriptions,weseedifferentwaysthatgovernmentcanenforceitslaws.

Meslin,Dave.(2010)“TheAntidotetoApathy.”Video.

InthisTEDxtalk,Meslin,acommunityactivist,looksatwaysinwhichcitizensarediscouragedfromparticipatinginciviclife.Heoffersdesignsolutionsforcitizenengagement.

Jefferson,Thomas.“FirstInauguralAddress.”AvalonProjectatYaleLawSchool.Web.

Inthisspeech,Jefferson,thethirdPresidentoftheUnitedStates,laysouttheidealroleofthegovernment.

6. SystemsThinkingThereadingsbuildanunderstandingofSystemsThinkingbyfocusingontheconceptsoffeedbackloops,causationandhumaninteractions.Ifsocialentrepreneursarelookingtoshifthowsystemswork,theymustfirstunderstandthosesystemsandtheactorswithinthem.Ackoff,Russell.(August2014)“SpeechonSystems.”Video

Inthislecture,academicscholarAckoff,introducessystemsthinkinganditsimportancetounderstandingtheworld.

Meadows,DonellaH.ThinkinginSystems.Sterling,VA:Earthscan,2008.Pages11-34.

Meadows,ascientistandwriter,laysoutthelanguageofsystemsthinkingandexplainshowtoreadsystemmaps.Theconceptoffeedbackinsystemsisalsointroduced.

Senge,PeterM.TheFifthDiscipline.UnitedStatesofAmerica:DoubleDay,RandomHouse,1990.Pages68-91.

Senge,anacademicscholar,addsthedimensionofcausalitytoourunderstandingofsystems.

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(6.SystemsThinkingcont’d)

Norman,Don.TheDesignofEverydayThings.UnitedStatesofAmerica:BasicBooks,PerseusBooksGroup,2013.Pages37-73.

Systemscansometimesfeelabstractandimpersonal.Inthisreading,Norman,thedirectorofTheDesignLabattheUniversityofCalifornia,SanDiego,discussesthehumandimensionofsystemsandtheinfluencethatourmentalmodelshaveonourbehaviour.

7. EthnographicResearch:LearningfromPeopleandStoriesThereadingsexplainwhatethnographicresearchisandhowdesignersuseittogaininsights.Theseinsightsformthefoundationofmodelsofchange.Brown,Tim.ChangebyDesign.NewYork:HarperCollins,2009.Pages39-62.

Human-centereddesignreliesonadeepunderstandingofendusers–thepeoplewhowilleventuallyusetheproduct,serviceorsystem.Inthischapter,BrownofIDEO,outlineswhydesignersuseethnographicresearchtodrivetheirunderstandingandinsights.

Patnaik,Dev.“BigThinkInterviewwithDevPatnaik.”YouTube.23April2012.Web.

Inthisvideo,Patnaik,founderofdesignfirmJumpAssociates,offersexamplesofwhyempathymattersandhowinsightsfromempathyarereflectedinhowcompaniesoperate.

Whitney,PatrickandVijayKumar.“Faster,Cheaper,DeeperUserResearch.”DesignManagementJournal.14,no.2(Spring2003):50-57.

Whitney,directoroftheInstituteofDesignattheIllinoisInstituteofTechnology,andprofessorKumar,outlinewhyusingethnographicresearchtouncoverneedsisimportant,especiallywhenworkinginunfamiliarcultures.

Bettencourt,LanceandAnthonyW.Ulwick“TheCustomer-CenteredInnovationMap.”HarvardBusinessReview(May2008):109-114.

Whilethearticlehasabusinessfocus,theunderlyingtheme—appreciatingwhatpeoplearetryingtoaccomplishinasystemandbuildingabetterwaytodoso—hasresonanceforsocialentrepreneursaswell.

8. AspirationsforaBetterWorldThesereadingstacklethesubjectofcreatinganewvisionfromavarietyofangles.Apowerfulvisionofanewequilibriumisakeystepforsuccessfulsocialentrepreneurship.Lafley,A.G.andRogerL.Martin.PlayingtoWin.Boston:HarvardBusinessReviewPress(2013).Pages1-50.

Lafley,executivechairmanofProcterandGamble,andMartinoutlinethefiveinterconnectingquestionsabusinessmustanswertodevelopastrategy.Theirfirstquestionfocusesonacompany’saspiration.

Kelley,TomandDavidKelley.“ReclaimYourCreativeConfidence.”HarvardBusinessReview(Dec2012):30-35.

Manypeopleareheldbackfromcreatinganewvisionbecauseoffear.TheKelleybrothers,foundersofIDEOandthoughtleaders,exploretheabilitytoovercomethesefearstobuildsomethingbetter,throughwhattheycallcreativeconfidence.

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(8.AspirationsforaBetterWorldcont’d)Greene,Maxine.ReleasingtheImagination.SanFrancisco:Jossey-Bass,WileyImprint,1995.Pages17-31.

Greene,aneducationphilosopher,writesabouttheinfluenceoftheartsonlearning.Inthisexcept,shediscussestheneedtoseeimaginationasaskillthatallowspeopletofreethemselvesfromtheconfinesofarealityhandeddowntothemandtocreateabetterfuture.

Rottenberg,SarahandIsabelO’Meara.“TheArtofLooking.”RotmanonDesign.Toronto:UniversityofTorontoPress,2013.Pages172-177.

Inthisshortarticle,RottenbergandO’Meara,bothatJumpAssociates,makethecasethatlookingattheworldthroughdifferentlensesenablespeopletoseenewthings.Thisabilitytoseeanewpropelsourabilitytoenvisionanewreality.

King,MartinLuther.“IHaveaDream.”Web.

King,aleaderoftheAmericanCivilRightsMovement,articulatedhisnewvisionfortheworld.

9. DesignThinkingforaBetterAnswerThesereadingsexploretheDesignThinkingprocess.Oncesocialentrepreneurshaveavisionofanewequilibrium,theymustcreateamodelforchange.DesignThinkingisonepathtocreatingsuchamodel.Brown,Tim.ChangebyDesign.NewYork:HarperCollins.2009.Pages13-38.

Inthisopeningchapter,Brownexplainstheevolutionandbestpracticesofdesignthinking.StudentswillhavereadchaptertwoofthisbookforClass6onethnographicresearch.

Brown,TimandJocelynWyatt.“DesignThinkingforSocialInnovation.”StanfordSocialInnovationReview.(Winter2010):pg.30-35.

Inthisarticle,BrownandWyatt,ExecutiveDirectorofIDEO.org,exploretheapplicationofdesignthinkingtosocialgood.Usingexamplesfromthefield,thearticleshighlightshowthemethodologyisusedbynon-profitsaswell.

Brown,TimandRogerMartin.“DesignforAction.”HarvardBusinessReview(Sept2015):56-64.

Addressingthechallengeofscalinganewoffering,BrownandMartinexplaininterventiondesign.Ithighlightstheimportanceofprototypingthenewofferingwithusersforfeedbacktobetterunderstandhowtheuserwillinteractwiththeoffering.Thisallowsfortweaksandchangestotheofferingsothatitbestmeetstheuserneeds.

Buchanan,Richard.“WickedProblemsinDesignThinking.”DesignIssues.8,No.2(Spring1992):5-21.

RichardBuchanan,anacademicscholar,offerscontexttothedevelopmentofDesignThinkinganditsapplicationtosolvewickedproblems.

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10. Mechanisms:MakingItWorkInGettingBeyondBetter,MartinandOsberglayoutkeymechanismbywhichsocialentrepreneurscanaffectchange.Thesereadingsmakeexplicitdifferentwaystothinkabouttheseunderlyingmechanisms.Osterwalder,AlexanderandYvesPigneur.BusinessModelGeneration.NewJersey:Wiley,2010.

TheBusinessModelCanvashighlightsthemanycomponentsofabusinessthatneedtoworktogether.Understandingwhatthesepartsarewillhelpstudentsthinkthroughthevarietyofareaswheremechanismscanbeused.

Brown,Tim.“FromBlueprinttoGeneticCode:TheMeritsofEvolutionaryApproachtoDesign.”RotmanonDesign.Toronto:UniversityofTorontoPress,2013.Pages66-71.

Inthisarticle,Brownputsforththeargumentthatweneedtothinkaboutwhatmakesanewideapossible,inadditiontotheideaitself.

11. ScalingSocialSolutionsThesereadingsfocusonscalingingeneral,aswellashighlightingchallengesinscalingsolutionstowickedproblems.Scalingisthefinalstageoftheapproachsocialentrepreneurstaketocreatelarge-scalechange.Sutton,RobertI.andHuggyRao.ScalingUpExcellence.UnitedStates:CrownBusiness,2014.Pages3-32.

Sutton,andRao,bothprofessorsandresearchersatStanfordUniversity,usecasestudiesandbusinesstheorytoexplorehowtosuccessfullyscaleanideaorenterprise.

Dees,J.GregoryandBethBattleAnderson.“ScalingSocialImpact.”StanfordSocialInnovationReview.1,no.4.(Spring2004):24-32.

DeesandAnderson,lecturerandleaderinthenon-profitsector,focusonscalingtheimpactofanidea.Theyofferreaderspossiblemechanismstoscalesocialimpact.

Fabricant,Robert.“MindtheGaps.”RotmanonDesign.Toronto:UniversityofTorontoPress,2013.Pages146-156.

Fabricant,principalandfounderoftheDesignImpactGroup,highlightsfourchallengeswithscalingdesignsolutionstowickedproblems.

12. SocialImpactMeasurementThesereadingsexploretheideas,strengthsandchallengesofsocialimpactmeasurementandsocialreturnoninvestment.Brooks,David.“HowtoLeaveaMark.”NewYorkTimes.27Jan2015.Web.

Brooks,NewYorkTimesjournalist,discusseswhypeoplearedrawntoworkinginspacesthataredoingsocialgood.Heobserveshowgovernmentistoorigidtobringaboutchangeandhowmarketsproduceinequality.

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(12.SocialImpactMeasurementcont’d)Mulgan,Geoff.“MeasuringSocialValue.”StanfordSocialInnovationReview(Summer2010):38-43.

Mulgan,advisorandprofessor,offersanoverviewonthechallengesassociatedwithmeasuringsocialvalue.

Emerson,JedwithMarkCabaj.“SocialReturnonInvestment.”MakingWaves.Vol.11,No.2.Pages:10-14.

ThisarticleprovidesanoverviewandshortcasestudyofSocialReturnonInvestment(SROI).ItalsodiscusseshowanSROIstudycanhelpanorganizationseekoutinvestment(orinthecaseofnon-profits,funding).

Arvidson,Malinandall.“BriefingPaper:TheambitionsandchallengesofSROI.”ThirdSectorResearchCentre.Dec2010.Web.

Exploringbothsocialimpactmeasurementandsocialreturnoninvestment,thispaperdiscussesthechallengeswiththemethodologies.Inaworldwherewelookforobjectivemeasuresofimpact,bothprocessincludesignificanthumanjudgment.

Fujiwara,Daniel.“TheSevenPrincipleProblemsofSROI.”SIMETRICA.11Aug2015.Web.

Theseprinciplesareacommunity-ledattempttoinstitutestandardsforhowSROIisconducted.ThisreadinggivesinsightintohowthoseworkingwithSocialReturnonInvestmentwouldlikethefieldtodevelop.


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