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Getting more into the box: Aggregating communications across an enterprise

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Joe Eremita presents "Getting more into the box" at the Xplor International User Conference and Vendor Forum, April 2013. There are many ways that people and different departments generate customer communications across an organization. Forward looking Service Bureaus and enterprises are collecting and consolidating all of these communications—including ad hoc communications—into print and mail production environments. In this presentation you will learn how: • Enterprises are reducing overall costs while controlling branding and quality • Service Bureaus are offering new print consolidation capabilities to their customers and as a cloud-based model Learn how a “many-to-any” model can make more intelligent communications possible.
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April 16-18, 2013 Xplor International User Conference & Vendor Forum 1 GETTING MORE INTO THE BOX AGGREGATING COMMUNICATIONS ACROSS AN ENTERPRISE Joe Eremita Pitney Bowes Inc.
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Page 1: Getting more into the box: Aggregating communications across an enterprise

April 16-18, 2013 Xplor International

User Conference & Vendor Forum 1

GETTING MORE INTO THE BOX AGGREGATING COMMUNICATIONS ACROSS AN ENTERPRISE

Joe Eremita

Pitney Bowes Inc.

Page 2: Getting more into the box: Aggregating communications across an enterprise

Let’s take a quick journey away from your print and mail operations …

April 16-18, 2013 Xplor International

User Conference & Vendor Forum 2

Page 3: Getting more into the box: Aggregating communications across an enterprise

Far away…

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Page 4: Getting more into the box: Aggregating communications across an enterprise

… but stay in a business setting

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Page 5: Getting more into the box: Aggregating communications across an enterprise

Actually a variety of business settings…

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Page 6: Getting more into the box: Aggregating communications across an enterprise

…and let’s count mail.

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Page 7: Getting more into the box: Aggregating communications across an enterprise

How much ad hoc mail does your organization generate?

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Page 8: Getting more into the box: Aggregating communications across an enterprise

…and if you added it all up, how much is this mail

costing your organization?

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Page 9: Getting more into the box: Aggregating communications across an enterprise

You have time and material costs. Let’s start with time.

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Page 10: Getting more into the box: Aggregating communications across an enterprise

How long does it take a typical office worker to print and mail a single correspondence?

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Page 11: Getting more into the box: Aggregating communications across an enterprise

What are the typical material costs?

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Cost of Printing a 2-page document

Cost of pre-print stationary 2¢

Cost of desktop print (2¢/page) 4¢

Cost of Envelope 2¢

Cost of post meter 2¢

Total 10¢

Page 12: Getting more into the box: Aggregating communications across an enterprise

…and consider the intangible costs

• Inconsistency of brand

• No tracking as needed to meet regulatory requirements

• Office worker dissatisfaction

• No adherence to customer channel preference

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Page 13: Getting more into the box: Aggregating communications across an enterprise

Now let’s head back to your print and mail operations …

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Page 14: Getting more into the box: Aggregating communications across an enterprise

Mail trends vs. capacity

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Time

Mai

l pie

ce q

uan

tity

Capacity

Page 15: Getting more into the box: Aggregating communications across an enterprise

Mail trends vs. capacity

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Time

Mai

l pie

ce q

uan

tity

Capacity

Page 16: Getting more into the box: Aggregating communications across an enterprise

What would this do for your print and mail organization?

In-house operation

• Increase overall value to your organization

• Reduce organization overall costs

Service Bureau

• New offering to increase volumes and revenue

• Competitive differentiator

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Getting more into the box...

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OFFICE ENVIRONMENT #1 Submit and Status

User1 User2

OFFICE ENVIRONMENT #2 Submit and Status

User1 User2

OFFICE ENVIRONMENT #3 Submit and Status

User1 User2

Mail Piece Mail Piece Mail Piece Mail Piece Mail Piece Mail Piece Mail Piece Mail Piece

Production Job #1 Simplex, B/W, #10

Production Job #2 Simplex, Color, #10

Production Job #3 Duplex, B/W, A4

Production Job #4 Duplex, Color, #10

Page 18: Getting more into the box: Aggregating communications across an enterprise

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Print driver

Web submit

Hot-folders

Bundling

Monitor & Audit

... and getting more out.

Page 19: Getting more into the box: Aggregating communications across an enterprise

Features / Benefits to look for

• Ability to control look and feel, while keeping some “ad hoc-ness” in the communication

• Ability to interface with established client preference for channel delivery

• Ability to track and keep reports

• Ability to work with black and white or color environment

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Page 20: Getting more into the box: Aggregating communications across an enterprise

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GETTING MORE INTO THE BOX AGGREGATING COMMUNICATIONS ACROSS AN ENTERPRISE

203-796-6773

[email protected]

Pitney Bowes Joe Eremita


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