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Getting more out of indian oil & gas retail

Date post:05-Dec-2014
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Brief show on how retail is going to evolve after deregulation,challenges faced and way ahead to bring customer delight By Dhanish Ahsen,Vaisakh KV and Sebin K Joseph (MBA Oil & Gas Management,UPES)
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  • 1. Getting more out of Indian oil & gas Retail sector Presented By Dhanish Ahsen KP Vaisakh KV Sebin K Joseph MBA (Oil & Gas Management) University Of Petroleum & Energy Studies
  • 2. Contents Need for change Gen Next Customers New Vistas Value addition points Getting more out of Indian oil & gas Retail sector 2
  • 3. Need For Change Deregulation of pricing Emergence of alternate fuels Outdated refineries Inefficient supply chain management Emergence of New age Customers Getting more out of Indian oil & gas Retail sector 3
  • 4. Deregulation Administered Pricing Mechanism Market Driven Pricing Getting more out of Indian oil & gas Retail sector 4
  • 5. Alternate Fuels Getting more out of Indian oil & gas Retail sector 5
  • 6. Gen Next Customers Tailored and personalized products, services & experiences are now expected Customer touch points to be well maintained Faster transaction Trust seeker-Quality & Quantity assurance Getting more out of Indian oil & gas Retail sector 6
  • 7. Customer Evolution Fragmented Customers want tailored and personalized products, services and experiences. Inter Connected Customers expect a brand experience across multiple channels and touch points. Well Informed Customers are more knowledgeable than ever before and are comfortable integrating technology into their lives. Time-starved Customers want a convenient experience, accessibility and transparency needed to make informed decisions . Conscious Customers are concerned about value and about their health and the environment. Getting more out of Indian oil & gas Retail sector 7
  • 8. New vistas Getting more out of Indian oil & gas Retail sector Smart Phone based virtual valet linked to NFC Social Media Marketing to identify and target potential customers Incorporating integrated telematics systems Back Office Integration Prepaid cards that allows customer to lock the fuel rates 8
  • 9. Social Media Getting more out of Indian oil & gas Retail sector 9
  • 10. Getting more out of Indian oil & gas Retail sector Integrated telematics systems 10
  • 11. Near Field Communication Getting more out of Indian oil & gas Retail sector 11
  • 12. Back Office Integration Stock reconciliation Downsize spend time counting and accurately checking both wet and dry stock and inventory Data upload Replenishing the stock at RO and thereby increasing supply chain efficiently instead of waiting for each retailer to call and make order Point Of Sales Accurate findings to the point of sale at retail outlet, illuminating the correct site for specific items Getting more out of Indian oil & gas Retail sector 12
  • 13. Value + Replenishment system linked to stock monitoring at RO Product filling by bulk meters and automated process Terminal Comprehensive sealing mechanism Vehicle monitoring and tracking system (telematics) Transportation Automated system for tank gauging and wet-stock reconciliation Exception reports for online monitoring of stocks Remote diagnostics Retail Outlet Electronic calibration and tracking of metering assembly of dispensing unit Customer Getting more out of Indian oil & gas Retail sector 13
  • 14. References Accenture. (n.d.). Fuels retail. BPCL. (n.d.). Retrieved 02 05, 2014, from www.bharatpetroleum.in. IBEF. (n.d.). Oil & Gas Market & Opportunities. IOCL. (n.d.). Retrieved 02 06, 2014, from www.iocl.com Kieran Clarke, D. G. (2010). India's downstream petroleum sector. IEA. 14 Getting more out of Indian oil & gas Retail sector
  • 15. Getting more out of Indian oil & gas Retail sector Thank You

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