Getting Started With Process BuilderDecember 13, 2017

Today’s Speakers

Gillian BruceSr. Admin Evangelist

Salesforce

@GillianBruce

Rachel BensonCRM Data Analyst

One United Bank

@RachelMBenson

This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.

The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.comproducts, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.

Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

Forward-Looking StatementStatement under the Private Securities Litigation Reform Act of 1995

Connect with Us!

Salesforce Admins

@SalesforceAdmns#AwesomeAdmin

admin.salesforce.com

Salesforce Admins

Salesforce Admins

Watch the Recording

The video will be posted to YouTube & the webinar recap page: bit.ly/processbuilderwebinar

This webinar is being recorded!

Join the Admin Webinar Group for Q&A!

Don’t wait until the end to ask your

question! • We have team members on hand to answer

questions in the webinar group.

Stick around for live Q&A at the end!

• Speakers will tackle more questions at the end,

time-allowing

bit.ly/AdminWebinarGroup

Today’s Agenda

• Why I learned to Automate

• How I approach Automation

• Process Builder Demo

• Resources

• Q&A

Why I Learned to

Automate

OneUnited Bank Event Management Situation

Situation:

• Manual event and connections tracking on paper

• Time consuming, manual data entry, information got lost in translation

• Slow to no follow up

Solution:

• Make this process accurate and efficient through automation

How:

• Process Builder

Why I Learned to Use Process Builder & You Should Too

• Limitations on traditional workflow rules

• Cuts down on code to reduce development time and backlog

• Easy-to-use: the visual breakdown enables us to know in a glance exactly what to expect in every process

Comparing Process Builder to Workflow RulesIssue Process Builder Workflow Rules

Development time ½ day to 2 days for typical workflow

1 to 2 weeks depending on backlog

Testing process Testing can take place with simulated users in a sandbox environment by administrator

Testing can take place with simulated users in a sandbox environment bydeveloper

Workflow Design Visual design engine business user friendly

Coded workflows more difficult to understand and refine

Skills required Business analyst with administrator help

Developer resources needed

Deployment One click provisioning to production

Significant level of effort to deploy

Process monitoring Visual monitoring of workflow status

No visual interface for monitoring

Applications built with Process Builder have been developed 3x faster at 50% of the cost!

How I Approach

Automation

Translate a Business Process into an Automated Process

• Determine stages in process and the actions within each stage

• Determine stage criteria – what is going to trigger the automations?

• Identify event triggers, notifications and approvals

Where Do I Begin?

Design the process with your target users in mind:

Benchmark business process before so you can show increase automation

White board sessions can help you determine exactly what you want to happen

at every stage!

Begin Building the Process

Prototype and test: • Create any custom objects, fields, or templates needed

• Make sure your process includes the correct criteria and actions to execute as planned

• Test with your stakeholders and a pilot group

• Test, test and test again!

Measure and refine:• Measure usability and process performance

• Link to business outcomes and organizational objectives

How I Automated My Business Process

1. Created custom objects: • Attendee object for tracking attendees and event object for tracking events

• Custom fields on both linked with master detail relationship

• Email templates and chatter actions

2. Created process:• Email alerts for sending immediate communication

• Create a campaign member record

• Create opportunity

Steps Taken

Process Builder

Demo

Three Tips to Remember When Deploying a New Process

1. Take a Deep Breath!

2. Check IDs! They tend to change

between orgs.

3. ACTIVATE your process after you

deploy!

1. Process Builder is easy to build and use.

2. Reduces cost and increases efficiencies.

3. Reduce the amount of workflows for easy management.

So What Have We Learned Today?

Resources

Resources

Process Builder Tutorial Site: bit.ly/processbuildertutorial

admin.salesforce.com:BLOG: How to Automate Your Entire Business Operation — Without CodePODCAST:

Document Process in Salesforce with Jennifer LeeProcess First with Benjamin Bolopue

Trailhead Process Automation ModuleTrailhead Quick Start: Process Builder

Q&Abit.ly/AdminWebinarGroup

Slidesbit.ly/processbuilderwebinar

Wrapping Up

Surveybit.ly/awsurvey-process