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TAPESCRIPTS. 1, 2, 3, 4, 5 AND R1. UNIT ONE ts 1.1/1 Allan: Good morning, I’m Allan. Hattie: Good morning, Allan, my name’s Hattie. A: Pleased to meet you, Hattie. H: Pleased to meet you, Allan; how are you? A: Fine thanks, and you? H: Very well thanks! ts 1.2/3 a) I’m e) It’s b) You’re f) We’re c) He’s g) They’re d) She’s ts 1.3/4 Jake: Hi, Allan, I’m Jake. A: Hello, Jake, nice to meet you. J: And you. This is Steve. S: Hello, Allan. Are you the new accountant? A: Hello, Steve, yes I am. How are you? S: I ‘m ok, and you? A: Very well thanks. ts 1.4/5 Gita: Hi, what´s your name? Allan: Hello, I´m Allan. What are your names? G: I ´m Gita and this is Debbie D: Hi Allan, where are you from? A: I ´m from Ireland, and you? D: I’m from the Canada and Gita ´s from India. Business Elements 1-29
Transcript

TAPESCRIPTS. 1, 2, 3, 4, 5 AND R1.UNIT ONE

ts 1.1/1 Allan: Good morning, I’m Allan. Hattie: Good morning, Allan, my name’s Hattie. A: Pleased to meet you, Hattie. H: Pleased to meet you, Allan; how are you?A: Fine thanks, and you?H: Very well thanks!

ts 1.2/3 a) I’m e) It’s b) You’re f) We’re c) He’s g) They’re d) She’s

ts 1.3/4 Jake: Hi, Allan, I’m Jake.A: Hello, Jake, nice to meet you.J: And you. This is Steve.S: Hello, Allan. Are you the new accountant?A: Hello, Steve, yes I am. How are you?S: I ‘m ok, and you?A: Very well thanks. ts 1.4/5

Gita: Hi, what´s your name?Allan: Hello, I´m Allan. What are your names?G: I ´m Gita and this is DebbieD: Hi Allan, where are you from?A: I ´m from Ireland, and you?D: I’m from the Canada and Gita ´s from India.A: And what ´s his name?G: David. He’s the company receptionist.A: Is he from India too?D: No, he´s from Pakistan.

Business Elements 1-24

TAPESCRIPTS. 1, 2, 3, 4, 5 AND R1.ts 1.5/8 a department manager; a secretary; an administrative assistant; a receptionist; an IT technician; a trainee; an accountant

ts 1.6/9.A This is Hattie Jones. She’s the department manager. She’s 35 years old, single and she’s Australian. Her email address is: [email protected]. Her phone number is: 523 671498.

ts 1.7/9.B This is David Patak. He’s the receptionist. He’s 28 years old, married and he’s from Pakistan. His email address is: [email protected]. His phone number is 523 449600.

ts 1.8/9.CThis is Debbie Stoker. She’s an IT technician. She’s 41 years old, divorced and she’s Canadian. Her email address is: [email protected]. Her phone number is 523 082217.

This is Steve Mayo. He’s a trainee. He’s 19 years old, single and he’s British. His email address is: [email protected]. His phone number is: 523 289334

ts 1.9/13.Boh, one, two, three, four, five, six, seven, eight, nine, ten, eleven, twelve, thirteen, fourteen, fifteen, sixteen, seventeen, eighteen, nineteen, twenty, thirty, forty, fifty, sixty, seventy, eighty, ninety

ts 1.10/13.Cthirteen, thirty; fourteen, forty; fifteen, fifty; sixteen, sixty

ts 1.11/13.D twenty eight, thirty five

ts 1.12/13.E twenty one, forty three, fifty six, sixty seven, eighty nine

ts 1.13/13.F five two three (pause) double four nine six double oh

ts 1.14/13.G

Business Elements 2-24

TAPESCRIPTS. 1, 2, 3, 4, 5 AND R1.eleven; fifteen; seventy; twenty four; forty; sixty six; eighty seven; nineteen

ts 1.15/13.H eight; twelve; fifteen; thirty three; forty; fifty five; sixty two; eighty one

ts 1.16/14.AA B C D E F G H I J K L M N O P Q R S T U V W X Y Z

ts 1.17/14.B/eɪ/ say, /iː/ he, /e / pen, / aɪ/ my, /əʊ/ go, /u:/ you, /ɑː/ car

ts 1.18/14.DA, H, J, K

B, C, D, E, G, P, T, V

F, L, M, N, S, X, Z

I, Y

O

Q, U, W

R

ts 1.19/14.E

N U R S E C A R E T A K E R S C A N N E R K E Y B O A R D C A N T E E N

S T O R E R O O M B U S Y L A R G E

ts 1.20/17a) The clients surname is Ludlow L U D L O W b) The order number is XS-527819c) She’s 15.d) The company is Squire Plastics S Q U I R E space P L A S T I C S [deletreando]

Business Elements 3-24

TAPESCRIPTS. 1, 2, 3, 4, 5 AND R1.e) Their phone number is 0110 495 3266f) They want 30 unitsg) There are 17 traineesh) His email address is [email protected] R I C K underscore G R I F F at T T R A V E L dot com [deletreando]

ts 1.21/18.Ba) This container is from China.b) These orders are for Morocco.c) These boxes are from Brazil.d) This order is for France.e) These orders are for Japan.f) Gita’s from India.g) Hattie’s from Australia.

ts 1.22/19.BEngland, English; Ireland, Irish; Poland, Polish; Scotland, Scottish; Sweden, Swedish; Turkey, Turkish; The United Kingdom, British; Australia, Australian; Belgium, Belgian; Brazil, Brazilian; Canada, Canadian; India, Indian; Italy, Italian; Russia, Russian; Saudi Arabian, Saudi Arabian; The USA, American; Germany, German; Morocco, Moroccan; China, Chinese; Japan, Japanese; Portugal, Portuguese; France, French; Greece, Greek; Pakistan, Pakistani; Switzerland, Swiss; Thailand, Thai; The Netherlands, Dutch

ts 1.23/24.Aa) Open your books and go to page 53.b) Look at the board.c) Work in groups.d) Turn off your phone.e) Work in pairs.f) Stand up.

ts 1.24/24.B a) Fill in the gaps in exercise B.b) Listen and repeat.c) Listen and check.d) Don’t write.

ts 1.25/25.B1. What is ‘mesa’ in English?

Business Elements 4-24

TAPESCRIPTS. 1, 2, 3, 4, 5 AND R1.2. Can you repeat please?3. Can you spell it please?4. I don’t understand.

ts 1.26/26.B1. chair 2. computer 3. desk 4. drawer 5. printer 6. phone 7. pencil 8. key 9. mouse 10. file

Business Elements 5-24

TAPESCRIPTS. 1, 2, 3, 4, 5 AND R1.UNIT TWO

ts 2.1/1.Asales and marketing; human resources; finance and accounts; IT.; orders and despatch; administration; customer service

ts 2.2/2 Hattie Jones is the manager of the Orders and Despatch department.Alex Samuels is the manager of the Finance and Accounts department.Sue Lomax is the manager of the Administration Department. Harry Brown is the manager of the I.T. department.Adam Carver is the manager of the Human Resources department.Caroline Lo is the manager of the Sales and Marketing department. Daniel Cook is the manager of the Customer Services department.

ts 2.3/3.AWho’s Harry? He’s the IT Manager. Who’s Sue? She’s the Administration Manager. ts 2.4/5.A pay roll clerk; recruitment consultant; software engineer; key account manager; packager; graphic designer; complaints manager

ts 2.5/5.BI’m Julie Appleby, customers call me or write to me when they have a complaint.I’m Nathan King, I’m responsible for paying employees’ salaries.I’m Sophie Buskirk and I work in the packaging room, preparing goods for despatch.I’m Karen Long, department managers consult me when they want to recruit new staff. I’m Pat Dudley, I work in the IT department with software. I’m Don Pawlik and I design images for the company’s advertising and marketing campaigns.I’m Brian Smith and I’m in charge of important clients’ accounts with the company.

ts 2.6/7.BUntil 12.00 noon is the morning.12.00 until 5.00pm or 6.00pm is the afternoon.After 5.00 or 6.00pm is the evening.

ts 2.7/8.B [deletreando]

Business Elements 6-24

TAPESCRIPTS. 1, 2, 3, 4, 5 AND R1.S U N D A Y, M O N D A Y, T U E S D A Y, W E D N E S D A Y, T H U R S D A Y, F R I D A Y, S A T U R D A Y

ts 2.8/9.AIt’s 2 o’clock. It’s quarter to 3. It’s half past 9. It’s 20 past 4. It’s quarter past 6. It’s 25 to 8.

ts 2.9/10.AJanuary, February, March, April, May, June, July, August, September, October, November, December

ts 2.10/10.Cfirst, second, third, fourth, fifth, sixth, twentieth, twenty first, twenty second, twenty third, twenty fourth, thirtieth.ts 2.11/10.DThe third of August twenty thirteen.

ts 2.12/12.BI’m not; You aren’t; He isn’t, She isn’t, It isn’t; We aren’t; You aren’t; They aren’t

ts 2.13/17Conversation 1David Good morning; MN Global Access Ltd. Can I help you?Emily Hello. Can I speak to Hattie Jones, please? David Who’s calling please?Emily Young man, this is Hattie’s mother! (annoyed because David doesn’t recognize her)David Oh, I’m sorry Mrs. Jones. I’ll put you through / pass you. (apologetic)

Conversation 2Gita Extension 546; Ms. Jones’s office. How can I help you?Emily Hello, is that Gita?Gita Speaking.Emily Can you put me through to my daughter, please?Gita Just a moment, Mrs. Jones… I’m afraid the line’s engaged.Emily It’s all right, I’ll hold.

Gita Mrs. Jones, the line’s still busy. Can I take a message?Emily No, it’s ok, I’ll call back later.

Business Elements 7-24

TAPESCRIPTS. 1, 2, 3, 4, 5 AND R1.

Conversation 3Emily Hello, is that you Hattie?Debbie No, this is Debbie Stoker. I’m sorry Mrs. Jones, but Hattie isn’t in her office at the moment. Would you like to leave a message?Emily Just tell her to phone her mother! (sounding impatient and annoyed)

ts 2.14/18.ASteve Hello, Despatch department. Can I help you?Caller Hello, this is Riya Mehta from the Mumbai office. Can I speak to Jake Hudson, please?Steve I’m sorry, Jake is out of the office at the moment.Caller When will he be back?Steve At about four thirty.Caller So, that’s eight thirty here in Mumbai. I’m afraid that’s too late for me. I have a flight to New Delhi at 19.45.Steve Can I take a message?Caller Just tell him I called. I’ll try again on Thursday.Steve Can you spell your name for me, please?Caller R I Y A space M E H T ASteve Thank you. I’ll give him your message.

ts 2.15/18.AHattieIs that Gustavo Barrantes?GB Speaking. HattieThis is Hattie from MN Global Access Ltd. I’m calling to arrange a meeting for this week.GB Hello Hattie. Good to hear from you. Well, let me see, I’m free on Wednesday.HattieI’m afraid Wednesday is not possible. I’m in a meeting all day. How about Tuesday?GB I’m busy in the morning, but I’m free after 12.30.HattieThat’s perfect. Would you like to meet in my office at a quarter past one?GB Fine, see you on Tuesday. Goodbye.

ts 2.16/19

David MN Global Access Ltd. Can I help you?Caller Could I speak to Ms. Stoker, please?David Just a moment. I’ll put you through.

Business Elements 8-24

TAPESCRIPTS. 1, 2, 3, 4, 5 AND R1.

David I’m sorry. Ms. Stoker’s not in her office at the moment. Would you like to leave a message?Caller Yes, please. Tell Ms. Stoker that John Taylor from ABC Computers called. Please ask her to call me back.David Can you spell your surname please?Caller T A Y L O RDavid Thank you. And the company is ABC Computers?Caller That’s right.David And what’s your phone number Mr. Taylor?Caller It’s 603 552310.

ts 2.17/19TA Tina Anderson.Allan Good morning, Ms. Anderson. This is Allan O’Brien from MN Global Access Ltd. I’m the new accountant in the despatch department. Can I ask you a few questions about the invoice you faxed me?TA Of course. What do you need?Allan Well, the invoice starts with the number 310, but I can’t read the last number. Is it an 8 or a 7?TA It’s a 7; the number of the invoice is 3107.Allan Thank you. And what’s the date?TA The date’s June the thirteenth.Allan I’m sorry, is that the thirteenth or the thirtieth?TA Thirteen, 1 3. Allan Thank you. And is the price of the computer £ 440 or £ 449?TA It’s £ 449.Allan And is the company name spelt A D C Computers?TA No, it’s A B C Computers.Allan Right. And are you the contact person for invoices Ms. Anderson?TA No, I’m not. It’s Ms. Bryce, Anne Bryce. She’s on holiday at the moment.Allan Could you give me her number?TA Of course. It’s 604 123300.Allan Thank you, Ms. Anderson. Goodbye.

ts 2.18/19Secretary Exec Training. Can I help you?Gita Good morning. This is Gita Jaffrey from MN Global Access Ltd. Could I speak to Mr. Stanislaos?

Business Elements 9-24

TAPESCRIPTS. 1, 2, 3, 4, 5 AND R1.Secretary I’m sorry but Mr. Stanislaos is on a business trip. Can I take a message?Gita Please tell him Ms. Jaffrey called. That’s J A double F R E Y. Secretary And the company name is…?Gita MN Global Access Ltd.Secretary And what’s the message?Gita We need to change the training session from Monday to Thursday. Also, there are 15 participants and not 18.Secretary Thank you Ms. Jaffrey. Could you give me a contact number please?Gita Of course. My number is 532 937765. ts 2.19/22.A/Ә/

ts 2.20/22.Cmanager, accountant, address, forward, teacher, Brazilian, compare, September

ts 2.21/22FOctober, Saturday, global, arrange, packager, Canada

UNIT THREE

ts 3.1/2.C

1. I always get up at 7.30. I have a shower and wash my hair. Then I get dressed.2. I usually go by bus. I arrive at the office at 8.45 3. At 9.00, I switch on the computer and I check my emails.4. Hattie, my boss, usually comes in at quarter past 9. Together, we discuss the agenda for the day.5. Hattie has lots of meetings. She also goes on business trips and travels to many different countries. She often flies British Airways. 6. What else do I do? I answer phone calls, I take messages and write and send a lot of emails and faxes. I also write reports and do a lot of paperwork. 7. I have lunch at company canteen between 1 and 2.00. I always eat with my colleagues and we usually chat about our day, our weekend, our families, and that sort of thing.

Business Elements 10-24

TAPESCRIPTS. 1, 2, 3, 4, 5 AND R1.8. I normally finish work at 5.30, but sometimes I stay until 6 or 6.30. I often have a drink with friends in a pub near the office. I like beer in summer and red wine in winter.

ts 3.2/9Allie: Where do you work Gita?Gita: I work for MN Global Access Ltd. It’s right next to the pub.Allie: Do you like your job?Gita: Oh yes, yes I do. I like my job a lot because it’s never boring. I have a lot of variety.Allie: What do you do?Gita: Lots of things, but usually I help Hattie, my boss.Allie: Is your boss difficult?Gita: No she isn’t, she’s very nice. She also works hard, but she doesn’t always remember the things she has to do.Allie: Does she ever shout at you?Gita: No, never! But what about you Allie, do you like your job?Allie: No, I don’t! My job is very boring and repetitive and my manager is really bossy. He’s also lazy. He doesn’t work very hard and I don’t like him at all. He’s …

ts 3.3/13.C1. What do you have for breakfast?2. Do you drink coffee or tea?3. How do you travel to school?4. When do you do your homework?5. Do you have a job?6. When do you usually meet your friends?7. What do you do together?8. What time do you normally go to bed on Sunday?

ts 3.4/17.B

1. Steve is in the reception area.2. Allan arrives at work.3. Allan asks Steve to show him round the building. 4. Allan and Steve go upstairs.

ts 3.5/19.B

Business Elements 11-24

TAPESCRIPTS. 1, 2, 3, 4, 5 AND R1.

1. clocking machine 2. cash point 3. stationery office 4. staff notice board 5. security office

ts 3.6/20.AConversation 1 D: Hi Allan, hi Steve.A&S: Hi Debbie.D. This is Maria Evans; Maria, this is our new accountant Allan and our trainee Steve.M. Hello, Allan, hello, Steve. Pleased to meet you.A. Pleased to meet you too, Maria.S. Nice to meet you, Maria.D. Maria’s an IT trainer from ABC Computers. She’s here to arrange some courses for next month.G. What type of courses?M. Courses on using social network sites like Twitter to promote business.S. Sounds good! Are the courses for everyone?M. Well, I think Helena will decide……… (fade)

ts 3.7/21.A y rep. 21.BM: Do you like your new job Allan?A: So far, Yes, I do, H: What about your job Maria? Does it involve travelling? M. Yes it does; and I love it, but I don’t like the long hours! Do the people in your department work long hours?H: Yes, they do in general. We don’t have a lot of spare time in the department.M: Do you like your job Steve?S: Well, I like some things, meeting people, learning new skills, but I don’t like boring things like organising data bases.M: Does Hattie give you lots of data bases to organise?S: No she doesn’t really, and she does give me lots of opportunities to learn new things. She really likes teaching people.

ts 3.8/22a) answering the phone; b) planning business trips; c) interviewing applicants; d) organising meetings; e) writing reports; f) receiving visitors; g) calling suppliers; h) doing tax returns; i) filling in spread sheets; j) processing expenses; k) repairing computers; l) installing software.

ts 3.9/23.A and rep. 23.B and 23.D

Business Elements 12-24

TAPESCRIPTS. 1, 2, 3, 4, 5 AND R1.Gita: I like planning business trips but I don’t like organising meetings. Allan: I can’t stand filling in spread sheets but I quite like doing tax returns Hattie: I love interviewing applicants but dislike writing reports. Debbie: I detest installing software but I like repairing computers a lot.David: I enjoy receiving visitors but I hate answering the phone.

Jake: I really like processing expenses but I don’t really like calling suppliers.

ts 3.10/23.E My name’s Alex Samuels. In my department, we’re responsible for the company’s finances and all the accounts. I don’t get to travel very much, I’m in the office all the time; I don’t like that. But I do like my staff; they’re great, they don’t give me any problems!I’m Sue Lomax and I love working in a team, which is very important in our department. Fortunately my colleagues don’t have any problems with that. I hate correcting other people’s mistakes, in reports or letters for examples. It does make life difficult sometimes!My name’s Daniel Cook and I detest difficult clients: the clients who don’t have genuine complaints; they just enjoy complaining. But I enjoy the contact with people, on the phone, by letter and face to face.

ts 3.11/25.Ba) take d) dislikeb) straight e) oftenc) gym f) under

ts 3.12/26.A/I/

ts 3.13/26.B a) repairing d) securityb) design e) dispenserc) notice f) reports

ts 3.14/27.A/i:/

ts 3.15/27.B/I/ /i:/

Business Elements 13-24

TAPESCRIPTS. 1, 2, 3, 4, 5 AND R1.

UNIT FOUR

ts 4.1/2.Aa) Are there any passengers? Yes, there are.b) Is there a cinema? No, there isn’t.c) Are there any dogs? No, there aren’t.d) Is there an information desk? Yes, there is.

ts 4.2/4 Iberia, flight IB2334 to Madrid is delayed until further notice.

Lufthansa, flight LH4688 to Frankfurt is now boarding at gate 27.

British Airways, flight BA5043 to Edinburgh, last call for all remaining passengers to go to gate 18.

Virgin Atlantic, flight VS6905 to Shanghai is now boarding at gate 35.

ts 4.3/5.Aa) A. Good morning, madam, could I see your ticket and passport please?B. Here you are.A. Thank you, madam. Do you have any luggage?B. I’ve got three suitcases and some bags to take on the plane.A. I’m afraid that’s too much madam.b) A. Excuse me, sir, I’m afraid you can’t use any electronic equipment on board.B. Oh, I’m sorry, I thought it was only during take off and landing.c) A. I’d like some sandwiches please.B. Of course madam, cheese or chicken?A. Chicken, please.B. How many sandwiches would you like?A. Well, let’s see, I think six will be enough.d) A. That’s our flight on the screen. It says delayed by 1 hour.

Business Elements 14-24

TAPESCRIPTS. 1, 2, 3, 4, 5 AND R1.B. Oh good, there are a lot of shops, so now we’ll have enough time to look at them.

e) A. Have you got any metal objects? Please put them in the tray.B. Yes, of course.A. Now take off your coat and go through the metal detector.

f) A. Good morning, I’d like some tea to take home.B. Certainly sir, how much tea would you like?A. About two kilos, please.B. That’s a lot of tea! Would you like it in a box or a bag?

A. In a bag please. I do love tea.

ts 4.4/5.B a) I’m afraid that’s too much madam.b) Excuse me sir, I’m afraid you can’t use any electronic equipment on board.c) Of course madam, how many sandwiches would you like?d) Oh good, there are a lot of shops, so now we’ll have enough time to look at them.e) I’d like some tea to take home.f) Certainly sir, how much tea would you like?g) That’s a lot of tea!

ts 4.5/8.BCL: Good morning, Caroline Lo.PC: Hi, Caroline, it’s Pattie. I’ve got the information about flights to China for you.CL: Good, are there any flights available from Manchester to Shanghai on the 19th?PC: Yes, there are. There is one flight at 7.45 and a later one at 14.30.CL: Are they both operated by the same airline?PC: No they aren’t, the earlier one is operated by KLM via Amsterdam and the afternoon one is operated by Turkish Airlines via Istanbul.CL: Which flight is the cheapest?PC: They’re both the same: £750 return, but there is a special offer from London to Guangzhou for £650.CL: That’s much cheaper, but is that flight direct?PC: No, it isn’t; it’s with Emirates via Dubai.CL: How long does the Emirates flight take?PC: 24 hours and 45 minutes.CL: And KLM and Turkish Airlines?PC: The KLM flight takes 13 hours 30 minutes and the Turkish Airlines one 21 hours 35 minutes.

Business Elements 15-24

TAPESCRIPTS. 1, 2, 3, 4, 5 AND R1.CL: So, the Emirates flight is cheaper, but it takes much longer.PC: Yes, I think KLM is the best option. It’s a bit more expensive than Emirates, but it’s faster because the stopover in Amsterdam is very short.CL: And KLM is as reliable as the other airlines you mentioned.PC: Yes, of course, you don’t need to worry; KLM has an excellent safety record and I think their planes are bigger.CL: I’m sorry Pattie, but you know I detest flying. PC: So, I’ll book the KLM flight for you.

ts 4.6/13.ALos Angeles 05.15Buenos Aires 09.15London 13.15Mumbai 18.45Tokyo 21.15Cairo 15.15

ts 4.7/13.CSan Francisco: it’s nearly quarter past 6; Melbourne: it’s quarter to 12; Mexico City: it’s just after half past 8; Lagos: it’s nearly 20 past 4; Dublin: it’s nearly 3 0’clock; Taipei: it’s 20 past 9; Berlin: it’s 5 past 3; Islamabad: it’s 20 past 6.

ts 4.8/14.AHere are today’s Euro buying and selling exchange rates against major world currencies: The selling rate for Australian dollars is 0.685; the buying rate is 1.458 dollars.The selling rate for Canadian dollars is 0.718 and the buying rate is 1.392.For the Indian rupee, selling at 139.930 and buying at 81.30.The Japanese Yen is at 0.007 selling rate and 128.97, buying rate.If you’re going to Thailand, the Thai baht selling rate is 0.023 and the buying rate, 41.82.For Turkish lira, 0.256 is the selling rate and 3.898 for buying.Pounds sterling are selling at 0.859 and the buying rate is 1.157.And finally, the US dollar selling rate is 0.775 and the buying rate is 1.339.

Business Elements 16-24

TAPESCRIPTS. 1, 2, 3, 4, 5 AND R1.ts 4.9/14.BC: Good morning. Can I change these Australian Dollars into Euros?T: Of course. How many Dollars do you have?C: 500. What is the exchange rate?T: The buying rate is 1.673.C: Is there any commission?T: Yes there is. We charge 1.5%.C: Do you also change travellers’ cheques?T: Yes we do, but the commission is higher, 3.5 %.C: And finally, could you tell me what the currency is in Croatia?T: At the moment it’s the Kuna, but they accept Euros.C: Thank you.

ts 4.10/14.Ca) This is 54 Euros.b) The exchange rate is 35,254 baht to one dollar.d) We’ve sold about 60% of the tickets so far.e) The room’s £38.50 a night.f) The distance from Paris to Amsterdam is 508 kms.g) The museum receives about 730 visitors a day during the summer.h) Manchester United beat Bolton 5 – 0.i) Three quarters of all British men like cooking and gardening.

ts 4.11/22.ADo you travel a lot on business?Which countries do you visit?

ts 4.12/22.Ba) Are you the marketing manager?b) Which company do you work for?c) Does he work on Saturdays?d) Is the flight to Accra on time?e) Who is your boss?f) Where are your company’s headquarters?

ts 4.13/23.Aa) There’s a computer on the desk, but there isn’t a printer.

Business Elements 17-24

TAPESCRIPTS. 1, 2, 3, 4, 5 AND R1.b) Is there a photocopier in the office?c) Yes there is.d) No there isn’t.e) There are some files on the shelf, but there aren’t any directories.f) Are there any dictionaries?g) Yes there are.h) No there aren’t.

ts 4.14/23.C

They’re in the officeThere are three secretaries in the office

a) They are not at the airport.b) There are a lot of delays at the airport.c) There are a lot of tourists in Spain.d) They are from Russia.

ts 4.15/24.Alaugh enoughthrough

ts 4.16/24.Btaught tough rough caught though cough thought fought thorough

Business Elements 18-24

TAPESCRIPTS. 1, 2, 3, 4, 5 AND R1.UNIT FIVE

ts 5.1/2.Dstate-of the art, elegant, open plan, well equipped, express, en-suite, twenty four hour , award winning, luxurious, rooftop, centrally located, airy, complimentary, medium sized

ts 5.2/4.A (and 4.B)

G: Hi, Edward, it’s Gustavo.E: Hi, Gustavo; how are things in Manchester?G: Fine, thank you. But I’ve decided to go to London for four days while I’m here in the UK.E: Business or pleasure?G: A bit of both. I’d like you to reserve a hotel for me for four nights from the 9th of September.E. Do you have a specific hotel in mind?G. No, I’ll leave that to you Edward. But somewhere central, comfortable, not too big, somewhere with character, and not too expensive!E. And with Wi-Fi connections and a business centre I imagine.G. Yes of course. And somewhere where I can do some exercise.E. Ok, Gustavo. No problem. I know a couple of places that I’m sure you’ll like.G. Excellent! Thank you very much.E. I’ll reserve one then call you back to confirm.G. Bye, Edward.E. Bye, Gustavo.

ts 5.3/5.BM. Good evening, Stanley’s Hotel. Can I help you?E. Good evening, I’d like to reserve a room for Mr Gustavo Barrantes for four nights from the 9th September …

ts 5.4/6.AMarta: Good Morning Sir, Madam. How can I help you? Man: We’d like to book a room for three nights.Marta: Certainly, when would you like to stay? Woman: This weekend, from Friday the 13th until Monday the 16th.Marta: Let me see. Yes, we have a superior double room available for those dates.Man: How much is that?Marta: £ 250 per night.Woman: Do you have anything cheaper?

Business Elements 19-24

TAPESCRIPTS. 1, 2, 3, 4, 5 AND R1.Marta: Yes, I have a standard twin room but it’s at the back of the hotel and it can be a little noisy sometimes. That’s £190. Woman: That sounds better. Is breakfast included?Marta: No, I’m afraid not. The buffet breakfast costs £20 per person.Woman: Are taxes and service charges included in the prices?Marta: Yes they are.Man: I think we should book the superior room. Remember, it is our anniversary.Woman: Well …. yes, you’re right!Marta: Alright, I just need to take some details …..

ts 5.5/6.BMarta: Good morning Ms Jones.Hattie: Hi, Good Morning.Marta: How can I help you?Hattie: I have a meeting very early tomorrow morning. Could I have an alarm call for half past five please? Marta: Yes of course. I’ll arrange that for you Ms. Jones. Would you like an early breakfast too?Hattie: Oh, yes please. Thank you. And one other thing, can you tell me again where the business centre is please?Marta: Yes, turn right, walk through the lounge and it’s the second door on the right.

ts 5.6/6.CMarta: Good Morning Mr. Bell.Mr. Bell: Good Morning. I’d like to make a complaint. There’s no hot water in my room. Again! It’s the third time now!Marta: I’m so sorry Mr. Bell. I’ll send someone to your room immediately.Mr. Bell: You said that yesterday!Marta: Yes I know and I’m very sorry there’s still a problem. I can offer you some discount on your bill.Mr. Bell: I’m writing to TripAdvisor about this! It’s supposed to be a five star hotel!Marta: I really am very sorry Mr. Bell. Would you like me to talk to the manager …..?Mr Bell: No. I would like to talk to the manager!

ts 5.7/6.DMarta: Good Morning, Sir. How can I help you?Gustavo: Good morning. My name is Gustavo Barrantes. I have a reservation for four nights.Marta: Just one moment, Mr. Barrantes. Yes, that’s right, a junior suite on the top floor with a city view.Gustavo: That’s right.

Business Elements 20-24

TAPESCRIPTS. 1, 2, 3, 4, 5 AND R1.Marta: Could I see your passport please?Gustavo: Yes of course.Marta. Thank you. And can I ask you to complete the registration form please?Gustavo: Yes, of course.Marta: How would you like to pay Mr. Barrantes? By card or in cash?Gustavo: American Express. Would you like me to pay now?Marta. No, no, it’s for the database; we’ll prepare a bill for when you check out.Gustavo: I see.Marta: Thank you. Your suite is number 12.; on the eighth floor. Here’s your key. The lift is just behind you on the right. Tom the porter will take your bags. Enjoy your stay!Gustavo: Thank you very much.

ts 5.8/7.AGustavo: Hattie! Good morning.Hattie: Hello Gustavo! What are you doing here?Gustavo: Well, I could ask you the same question. (laughs) I’m having a few days in London before I fly back to Argentina. I want to visit one or two business contacts. And I love London; I love the culture, I want to see some exhibitions and go to the theatre while I’m here.Hattie: Well, as you know, I usually work at head office in Manchester, but I’m working in London this week. I have a lot of meetings with some very important clients.Gustavo: But I’m sure you have time for lunch with me again?Hattie: Yes, I do Gustavo, but this time it’s on me. I insist. I know a great place. Do you like Asian food?Gustavo: Yes, I love it. There are some great Asian restaurants in London.

ts 5.9/8.ATD: Good Morning, Madam.H: We’d like to go to Asia Fusion on Beswick Street.TD: Beswick Street? I’m not sure if I know where that is madam!H: Don’t worry, I’ll give you directions. Go straight on, and take the third turning on the left.TD: Ok madam. And then?H: Continue along the road until you come to the roundabout. Turn right at the roundabout. I think we’re close to Buckingham Palace; it’s where the Queen lives.G: (humorously sarcastic) Really! H: At the traffic lights take a right.TD: Very good madam.H: Oh no. (slightly flustered) it’s a pedestrianized street. Carry straight on. Now take a right, after the zebra crossing.

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TAPESCRIPTS. 1, 2, 3, 4, 5 AND R1.TD: Ok, madam.H: The restaurant’s just off Oxford Street, that’s the principal shopping street in central London, Gustavo.G: (exasperated but in a good natured way) Hattie, I have been to London before you know!H: (laughing) Yes I know. I’m sorry!

ts 5.10/9a) A: Don is designing a new cover for a brochure. B: Is he using the computer? A: Yes, he is.b) Pat is demonstrating a new software application.c) Karen is interviewing a candidate for a job. The candidate isn’t speaking at the moment.d) A: Hattie is working in the London office this week. B: Is she working in the office now? A: No, she isn’t.

ts 5.11/19.Bbiscuit vegetable cupboard debt sandwich sign honest autumn receipt handsome

ts 5.12/20.A aisletoforourthereby

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TAPESCRIPTS. 1, 2, 3, 4, 5 AND R1.R1

ts R1.1/29.AH: Hi, Steve, come in.S: Morning, Hattie. Did you have a good trip?H: Excellent, thanks. That’s just what I want to talk to you about. I had a meeting with a Brazilian company who want to export coffee to the UK and import British sportswear. They are interested in contracting our services. I’d like you to call them and confirm some of the details.S: Sure. What do you want me to ask?H: I’ve got a list here for you. First, find out what quantities they are talking about. We also need to know from where to where exactly we’ll be moving the goods. And ask when they want to start.S: Do I need to talk about prices?H: Good point. Here’s another list with prices for all MN Global Access services. Notice that you can offer discounts for large orders.S: Ok. Do you want me to send you a report with all the information? H: No need. Just come to my office and give me the information.

ts R1.2/30MG: Brazzobrew; Matteo Gilberto speaking.S: Good afternoon Mr. Gilberto. This is Steve Mayo from MN Global Access. My boss, Ms. Jones, asked me to call you. I’ve got a couple of questions for you.MG: Yes, of course. What do you need to know?S: Well, how much coffee do you want us to transport to the UK?MG: We are thinking of one full container.S: So, that’s 18,000 kgs of coffee. MG: That’s right. We don’t want any other cargo in the container.S: And where do we load the coffee?MG: At the port of Santos, the most modern one in Brazil. From there you’ll take it to Portsmouth.S: And when would the first shipment be?MG: We’d like to start working with you as soon as possible. Let’s say, in 15 days.S: That’s the end of September.MG: Yes, end of September, or beginning of October.S: And you have seen our prices?MG: Yes, they are quite competitive. Hattie also mentioned that you give discounts for bulk orders.S: Correct. We can offer you a 5% discount on that container.

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TAPESCRIPTS. 1, 2, 3, 4, 5 AND R1.MG: Perfect. So, let me send you an email with all the details and we can start doing business.

ts R1.3/32.DS: Hi, Sophie, Juan. Hattie has sent me to see if you guys need anything. We are going to pack a large container in a couple of weeks.J: Well, it depends what’s in it.S: Sportswear and equipment.Sp: Anything that can break, like sunglasses? S: No glasses, but I suppose the tennis rackets can be a bit delicate.Sp: Then we need some more cardboard wrapping.J: And get us some more plastic bags. We don’t want the shirts to get dirty. But buy the larger size; the regular ones are too small.Sp: We also need some aluminium foil, but don’t buy the cheapest one. The quality is very poor. And the large brown packing tape is almost finished. We’ll need at least 10 rolls of that.J: And some new scissors; but get the German brand; they are much stronger and more durable.Sp: Our gloves are quite old too. Can you get us a couple of new pairs? We need sizes medium and large.J: A new pair of overalls would be nice too.Sp: Not to mention a pay rise! (joking)S: That’s enough guys! Do you think I’m Santa Claus? (laughing)

Business Elements 24-24


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