G BUSINESS DEVELOPMENTtaking your business forward

TRAINING WITH AN EDGE

UNLEASHING THE POTENTIAL OF TODAY’S MANAGERS

© GFS Business Development 2015. All Rights Reserved.

Kanifing Industrial Estate, KSMD, The Gambia gfsbusiness@me.com

+220-9000-527, +220-7000-527 and +220-2222-107

Contents4 Introduction5 Training Now For Future Success7 About GFS Business Development

OUR COURSES10 Senior Executive Leadership And Management Training11 Corporate Strategic Management (Corporate Planning)

Public And Corporate Relations For Managers12 Human Relations And Communication

Revenue Generation & Job Creation13 Internal Control Management For Non-Auditors

Finance For Non – Finance Managers14 Human Resource And Administrative Management System15 Human Resource Strategic Management16 Performance Management

Understanding The Operations Of Councilors And Local Government Officials17 Understanding Councilors Roles

Budgeting For Councillors

THE GFS DIFFERENCE19 Benefits Of Association20 Our Training In Pictures21 Calendar

INTRODUCTION

GFS Business Development offers a variety of training & development programmes, in the form of workshops and seminars, leaving attendees with strategic tools and guidance docu- ments to help sustain and embed their learning.

GFS Business Development is committed to providing management training that will en-hance your human capacity development policy.

We welcome the opportunity to work with you in the implementation of a sustainable train-ing in line with your corporate vision and current strategic plan.

With the increasing adoption of training and development across all aspects of business activity and in particular within the corporate applications area, as well as keeping in line with institutional initiative for institutional reform. GFS Business Development also provides advance training for management and staff in the United Kingdom, Canada, United States and The Gambia. Our training improves human resource and efficiency capacity, thus improving working standards, boosting efficiency, increasing output and productivity and expediting service delivery.

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TRAINING NOW FOR FUTURE SUCCESS

GFS Business Development provides training and consulting services to businesses inthe areas of facilitation, project management, marketing, corporate governance, customer relationship management, leadership and other personal development areas. Managers around the world face a common set of challenges if their services are to meet the in- creased expectations of their ‘customers’ – both citizens and businesses.

However, our experience shows that while the challenges may be consistent, the ways in which they are being confronted, and the results that are being achieved, vary considerably. One common challenge faced by every organisation is how to service its customers better. The public sector is no exception. Traditionally, it has been seen as a passive vehicle for executing social policy mandated by legislation.

GFS Business Development in conjunction with our foreign training partners in Africa and Europe provides training in professional and general service delivery and management skills development to governments and private sectors. The goal of the training is to equip participants with skills and knowledge that will enable them to contribute towards improving service delivery in their organisation. The courses will instill the “People First” concept by making participants aware of ways in which they can improve their professional and per- sonal skills.

WE ARE…Innovators who aren’t afraid of challenges

Communicators who are really creative

HR experts who are all about finding human solutions

IT geeks who build from the ground up

WE OFFER…• Training and Development• Recruitment Services• ICT Procurement & Services• Public Relations Management• Tailored Consultancy Services

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ABOUT GFS BUSINESS DEVELOPMENT

GFS Business Development was established by a group of seasoned data communication, systems and business professionals with several years’ experience working for some of the world’s best financial services, consulting and technology companies in Europe, The United States, Middle East and Africa.

Our vision is to turn our clients into agile organisations by carefully appropriating our exper- tise, tools and relationships in helping them achieve their strategic goals while our busi- ness goal is to provide our clients courteous, expedient, professional service of the highest calibre. Where necessary, we work in partnership with other organisations to achieve the business objectives of our clients.

GFS Business Development has gained an enviable reputation as an organisation that fo- cuses on delivering quality services to its clients. We have experience in delivering technol- ogy solutions that range from software to infrastructure and our services span non-vertical markets with expertise working within the Financial Sector, Public Sector and government organisations. Our professionals understand the needs and motivations of business stake- holders. This depth of experience and knowledge will provide the edge needed to accurate- ly assess the market, exploit capabilities and leverage on potential. Since our inception,we have provided superior technology services to our customers and have assisted them in achieving their business goals. Our years of experience and commitment to excellence have earned us the reputation as one of the best Systems Integration and technology deliv- ery consultants.

OUR COURSES

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OUR COURSE OFFERINGS

Our courses offer in-depth coverage, expert instruction and ample opportunity to ask ques- tions and get answers. Course participants will receive practical hands-on that sets them up for success and can be incorporated into their daily work.

Each course is delivered in person.

Our expert course facilitators equip participants with the knowledge they need to be better managers and employees.

Customised Training

If what we offer doesn’t meet your needs, or you are looking for something specific we can design a course tailor-made to your organisation. We will work with you to determine your needs and then customise course lectures and exercises according to your specific busi- ness requirements.

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SENIOR EXECUTIVE LEADERSHIP AND MANAGEMENT TRAINING

Program Objectives

This program provides an in-depth under- standing of your role in driving corporate performance —from supporting individual business units and building strong teams to crafting effective compensation and incen- tive programs and facilitating corporate-di- vision relationships. Recognizing that many of the issues addressed at the corporate level are fundamentally different from those facing business unit leaders

Curriculum

Featuring lectures, case studies, interactive discussions, hands-on exercises, and study groups, this program immerses you in a learning experience that is recognised for its intensity, fast pace, and overall impact.To address all facets of your executive role, the curriculum focuses on four key corpo- rate areas:• Leadership• Strategy

• Finance and• Governance• Specific topics include:• Exploring the elements of leadership in

a large multi-nationals and corporate organisations

• Crafting corporate strategies that lever- age all business units to create value and deliver competitive advantage

• Managing cross-unit growth and creating new business development opportunities

• Financial and Management Accounting• Ensuring corporate accountability,

responsibility, and ethical business practices

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CORPORATE STRATEGIC MANAGEMENT (CORPORATE PLANNING)

Course Overview

The aim of this course is to introduce partic- ipants to strategic analysis and its relevance for management: to facilitate new learning and provide opportunities for self-develop- ment. The programme uses a coaching and facilitative approach; it also gives executives feedback on strategic and leadership aspect of their roles.

Course Outline• Introduction and objective setting• Individual’s responsibility for learning

Creating self-awareness• Discovering the thinking process that is

unique• Exploring how believes and values help

and hinder

• Examining effective behaviours teams• Game theory, economics and strategic

management• Basic concepts from Game theory and

oligopoly• Strengths and weakness of different

organisational cultures – SWOT analysis• Analysis of Market structure

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HUMAN RELATIONS AND COMMUNICATIONCourse OverviewThis course will help participants relate better with colleagues better in their respective workplaces in areas such as conflict man- agement, ease information sharing and ensure effective communication.

Course Outline• Principles and Basics of Human Rela-

tions- Perception

• Individual Differences and DiversityManagement

• Team Building• Conflict Management• Effective Communication:• Assertiveness• Listening skills• Stress management• Attitudinal change• PowerPoint presentations

REVENUE GENERATION & JOB CREATION

Course OverviewA clear understanding of the global marketplace is essential for effective inter- national strategy formulation. This course will allow participants to examine recent developments in the global economy and the forces that will shape it in the years to come. It teaches techniques for thesuccessful creation of competitive strategies in this volatile and fluid environment.

Course Outline• Defining a revenue focus in your culture• Developing an aligned strategy (corpo-

rate and revenue) that runs through the office of the CEO to every corner of the organisation

• Creating a structure efficiently and con-sistently execute that aligned strategy

• Implementing best practices to guide the implementation of revenue tactics

• Using metrics to track and adjust with confidence

• Documenting learning’s for continuousimprovement

• Leading a lifetime of reliable and profitable growth

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INTERNAL CONTROL MANAGEMENT FOR NON-AUDITORS

Course OverviewA strong internal control system is one of the best mitigation strategies for managing internal operational and financial risks. This course aims to convince you of the impor- tance of effective internal controls for finan- cial, operational and compliance reasons with a practical focus to enable you to apply effective control practices at your workplace.

Course Outline• Introduction to Internal Controls• Control Environments• Risk Assessment• Control Activities• Information and Communication• Monitoring

FINANCE FOR NON – FINANCE MANAGERS

Course OverviewA lack of financial background or training may be a disadvantage as you sit around the management table. Acquiringnew financial knowledge or enhancing exist- ing knowledge will help you figure out where you fit into your company’s financial struc- ture. This course transforms financial and accounting concepts into decision-making tools you can use successfully every day.

Course Outline• Understanding Accounting and Finance

Assets, liabilities and net worth• Integrate financial concepts and policies

into the management decision and bud-geting process

• Preparing budgets, Managing budgets and financial plans

• Understanding and Analysing Financial Statements to improve business perfor- mance

• Employing cash flow analysis to assess business status

• Managing finances and Improving busi-ness profit and value

• Analysing Revenue and Costs• Financial Analysis of business decisions• Capital Investment Evaluation and

Decisions• Cash Management

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HUMAN RESOURCE AND ADMINISTRATIVE MANAGEMENT SYSTEM

Course OverviewThis qualification is for members of senior management who want to use best practice tools and techniques to manage organisa- tions. It enables individuals who work at a senior level in making and implementing strategic decisions.

Course Structure• Administrative Systems in the Organisa-

tions• Strategic Issues in Administration• Administrative Management Resources• Human Resource Management and

Practice• Case Study 2 or Project Report 2• Course Outline

The Level Administrative Management is made up of Four units:

Unit 1: Administrative systems in the organisation

Unit 2: Strategic issues in administration

Unit 3: Administrative management of resources

Unit 4: Human resource management and practice

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MANAGEMENT SKILLS FOR AN IT ENVIRONMENT

Course OverviewYour success as a manager in the IT envi- ronment depends on applying people-ori- ented skills to lead and motivate technical experts. Throughout this course, you prac- tice the key skills and behaviours to get the best from technical people. You learn to lead with vision, motivate and empower with the passion, facilitate effective communication and delegate with clarity to individuals and teams.

Course Outline• The challenge of IT management• Setting the context for successful IT

management• Developing management excellence• A new management identity• Motivating Technical Workers• Exploring key motivators

• Tailoring the approach to your team• Facilitating Success for IT Teams• Organizing and developing effective

teamwork• Leverage team synergy• Enhancing team communication• Reinforcing and redirecting performance

through coaching• Managing day-to-day performance• Implementing your managerial vision• Defining desired outcomes

• Practical and technical application section

HUMAN RESOURCE STRATEGIC MANAGEMENTCourse OverviewThis programme highlights that Training and Development is a vital strategic function that forms a major component to organisational growth and success. It is also a driving force for group and individual efficiency and effec- tiveness. This informative and challenging course is designed to assist participants in adopting a systematic approach to training and development

Participants will identify and develop the core competencies necessary to, identify training needs, design training courses, con- duct internal training and evaluate the return and effectives of training.

Course Outline• Understand what it means to create an

HRM/HRD Strategy in line with Corporate Objectives, introduction to the theory and practice of strategic human resource management

• The Design of organisational forms• Managing with and without a specialist

HR function• Building employee engagement• Shaping organisational culture• Performance management• Building capability• Evaluating HR policies and practices

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PERFORMANCE MANAGEMENTCourse OverviewIn this course, you will learn how to increase employee productivity and overall staff per- formance by focusing on different aspectsof managing people and measuring perfor- mance. The course is run in-company and will be tailored to the needs of your compa- ny or organisation.

Course Content• Principles of performance management• Creating and sustaining a high perfor-

mance team• Getting the most from your performance

management framework• Establishing key performance measures• Setting stretching objectives• •Assessing performance• Preparing for the performance review

• Conducting the performance review

LOCAL GOVERNMENT & GOVERNANCE TRAINING

UNDERSTANDING THE OPERATIONS OF COUNCILORS AND LOCAL GOVERNMENT OFFICIALSCourse OverviewThis course is an overview of the activities and the operations of councillors in local government institutions. It seeks to provide operational knowledge on how these insti- tutions work in delivering a service to their local communities.

Course Outline• Elections• Legislation and Policies governing mu-

nicipal and local government election• Qualifications and eligibilities for contest-

ing elections• Understanding Local Government

powers• Understanding relevant Acts of Parlia-

ment• Powers of councillors• Status that bound councillors• Economics environments and social

Issues• Central Government controls

• Local Government powers/statues andregulations

• Local Government Structure and Ser-vices

• Understanding structures and regula-tions within local governments

• Council planning and development• Statutory services• Regulatory services/discretionary ser-

vices• Services provided by councils

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UNDERSTANDING COUNCILORS ROLESCourse OverviewThe position of a councillor is that of a public figure and as such carries many privileg-es. It is therefore important that councillors understand their roles to enable the perfor- mance of their duties.

Course OutlineThis course will deal with councillor’s roles covering issues such as:• Understanding procedures of local au-

thorities• Agendas and minutes• Decision making• Policy and Strategic review and develop-

ment• Community leadership and engagement• Regulatory duties• Leadership and leadership roles• Roles as a representative of local com-

munities

BUDGETING FOR COUNCILLORSCourse OverviewThis course is an overview of the activities and operations of the councillors in the local government institutions. It seeks to provide operational knowledge on how these insti- tutions work in delivering a service to their local communities.

Course Outline• The Budgeting Pyramid: cash budgeting

to capital budgeting• The Master Budget and the Budgeting

Cycle• Cash is not Profit!• Introducing the cash budget• The language of costs and costing• Capital: allocation and apportionment of

cost• Introducing the revenue budget• GAAP, IFRS and Accrual Accounting• The Income (Profit and Loss) Structure• Introducing capital budgeting• The decision tree• Cost benefit analysis• Relating the budgets to the Balance

Sheet and the P & L:• Introducing key financial ratios• Facilitator presentation and group exer-

cise: ‘Reading’ the Balance Sheet• The essentials of working capital:• The Working Capital Cycle• Working Capital “culprits”• Facilitator presentation and group exer-

cise: Enhancing the “flow” of Working

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BENEFITS OF ASSOCIATION

By engaging the expertise of GFS Business Development to conduct your institution’s training requirements, you will be making strides in being recognised as one of the leading bodies to have adapted such an advance information management tool in its operations.

In this collaboration GFS Business Development will have contributed to the following;• Proprietary value-added insights that our team provides to its clients• Executive Management training• Increased quality and scope for administrative and analytics functions• Increased efficiency and performance• Increased productivity in cabinet administrative operations• Overall Performance Improvement• Improved Information Management• One-year free access to a virtual library containing all course materials• Free telephone/email assistance directly from our resource persons on course contents

and other training related issues• A 100% commitment to ensuring that you and your organisation succeed

OUR TRAINING IN PICTURES

1. Our office in Dartford, UK2. Our reception in Dartford, UK3. Training on effective debt recovery

and management strategies4. Training on accounting and finance

management; Advance IT5. Executive senior management train-

ing for government and public sector officials

6. Senior officials at training in the UK

Pictures on page 17 (left to right)(L) SSHGC Delegates during a training

in the UK(R) Apapa Local Government (Nigeria)

Delegates visit to a UK Council during tra

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