GROWING THROUGH ACTIONS

TPS2012

TOOL BOX 1 FUNCTIONAL GIP

GROWING THROUGH ACTIONS

TPS2012

Objectives:• Understand GIP Reality

• What are the next steps to improve GIP

GROWING THROUGH ACTIONS

TPS2012

What is our current

reality?

GROWING THROUGH ACTIONS

TPS2012

2015 Ambition - GIP

4344

GROWING THROUGH ACTIONS

TPS2012

2015 Ambition - GCDP

2005 Y 2006 Y 2007 Y 2008 Y 2009 Y 2010 Y 2011 Y 2012 Y 2013 Y 2014 Y 2015 Y1009 1037 1251 1801

4769

8665

12500

18500

22500

30000

38000

15154

GROWING THROUGH ACTIONS

TPS2012

2015 Ambition - GCDP

GIP

GCDP

GROWING THROUGH ACTIONS

What is the next steps for 2012-2013?

GIP: Growth Strategy

GCDP:Scale Management

Strategy

We can do More

And Better

GROWING THROUGH ACTIONS

TPS2012

Next Step

GIP

GCDP

GROWING THROUGH ACTIONS

What is the value proposition of GIP?

GROWING THROUGH ACTIONS

GIP Provides:

Unique Experiences around the world

GROWING THROUGH ACTIONS

GIP Provides:

Unique impact around the world

GROWING THROUGH ACTIONS

Youth Unemployment

40%

GROWING THROUGH ACTIONS

GROWING THROUGH ACTIONS

GIP Value Proposition:…opportunity for a young person to develop

entrepreneurial and responsible leadership by living a cross-cultural

professional development experience.

GROWING THROUGH ACTIONS

What is our currently Reality?

GROWING THROUGH ACTIONS

2007 2008 2009 2010 2011 2012 2013 2014 20150

2000

4000

6000

8000

10000

12000

14000

16000

18000

45005500

7000

9000

13000

17000

GIP Re / 2015 Goals

GROWING THROUGH ACTIONS

720GIP Experiences

GROWING THROUGH ACTIONS

Do you believe WE can achieve?

GROWING THROUGH ACTIONS

It is not easy, but we have to GROW

THROUGH ACTIONS

GROWING THROUGH ACTIONS

How WE are going to deliver that?

GROWING THROUGH ACTIONS

Quality of Product

Poor Capacity of

Sales

Long Delivery Process

Retention of

Customers

• GIP TN rate from Raise to Match: 80%• GIP EP rate from Raise to Match: 50%

TN Ra to Ma:• 1 month 29% • 2 months 54%

EP Ra to Ma:25% 1 month

Our Bottlenecks of GIP Growth

Wrong Product+ Wrong

Customers

GROWING THROUGH ACTIONS

How WE are going to solve that in our LC?

GROWING THROUGH ACTIONS

Poor Capacity of

Sales

• Recruitment of sellers• Trainning of sellers• And…. Actions – SELL• NCST

How?

GROWING THROUGH ACTIONS

Long Delivery Process

• Professionalism

How?

• Very Clear Processes• Fast Responding• Process Optimization

(CRM, Podio, Start)

• Professionalism

GROWING THROUGH ACTIONS

Retention of

Customers

• DELIVER• Right Expectations• Follow Up• NPS

How?

GROWING THROUGH ACTIONS

Wrong Product+ Wrong

Customers

• Expectations Alignment• Supply and Demand

Management• Sell the right product to the

right Market• IT Challenge & iGIP Raising

How?

GROWING THROUGH ACTIONS

GROWING THROUGH ACTIONS

Current State Value Proposition Bottlenecks How to overcome it

We Already know:

GROWING THROUGH ACTIONS

WE JUST NEED

3000 ACTIONS

GROWING THROUGH ACTIONS

I believe in

720 GIP